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ITILF Exam Preparation Material 2018

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Which one of the

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle? A. Event management, incident management, problem management, request fulfilment, and access management B. Event management, incident management, change management, and access management C. Incident management, problem management, service desk, request fulfilment, and event management D. Incident management, service desk, request fulfilment, access management, and event management Question: 29 Answer: A Which statement should NOT be part of the value proposition for Service Design? A. Reduced total cost of ownership B. Improved quality of service C. Improved Service alignment with business goals D. Better balance of technical skills to support live services Question: 30 Answer: D Service transition contains detailed descriptions of which processes? A. Change management, service asset and configuration management, release and deployment management B. Change management, capacity management event management, service request management C. Service level management, service portfolio management, service asset and configuration management D. Service asset and configuration management, release and deployment management, request fulfilment Answer: A Visit us at

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