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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

f e b r u a r y 2 0 1 8 e d i t i o n<br />

SKY'S THE LIMIT<br />

FOUR POINTS BY SHERATON BRISBANE<br />

REACHING NEW HEIGHTS<br />

INSIGHTS:<br />

THE WALRUS CLUB<br />

THE STAR GOLD COAST<br />

COMPASS:<br />

THE SMALL TOWN PIVOTAL TO THE<br />

AUSTRALIAN LABOUR MOVEMENT<br />

PROFILE:<br />

AHG EXPO BRISBANE<br />

7-8 MARCH 2018


WE CAN’T KEEP A LID ON THESE<br />

EXCITING NEW GAMES FOR 2018 ANY LONGER!<br />

PREPARE TO BE EMPOWERED<br />

AT STAND #255<br />

Queensland<br />

10/3986 Pacific Highway, Loganholme QLD 4129<br />

Phone: 07 3458 9180 www.sggaming.com


With Albert Hakfoort at the Redbrick Hotel<br />

MAKING THE MOST FROM EVERY OPPORTUNITY<br />

THIS YEAR, WE ARE PLEASED TO<br />

OFFER SEVERAL NEW LEARNING<br />

EXPERIENCES NOT JUST IN THE<br />

SE CORNER BUT TO MEMBERS<br />

ACROSS THE STATE UNDER THE<br />

<strong>QHA</strong> BANNER.<br />

As we tear into the year, the <strong>QHA</strong> are looking once more at how we can “do<br />

more” for our members.<br />

Most of you will know that your Association delivers up to date advice to<br />

members on licensing, gaming and employment relations matters. These<br />

are the cornerstones of the benefits we provide, however these are not the<br />

only opportunities that are available.<br />

This year, we are pleased to offer several new learning experiences not just<br />

in the SE corner but to members across the state under the <strong>QHA</strong> banner.<br />

On 26 <strong>February</strong>, along with some of our long-term industry partners, the<br />

<strong>QHA</strong> is pleased to host the Hotel Symposium at the Queens Arms Hotel<br />

in New Farm. We have invited the Queensland Attorney-General to meet<br />

with members and are looking forward to having another robust discussion<br />

about the future of the industry.<br />

Expanding our services to members across the state this year, we are<br />

delivering another new event in Townsville. Along with the support of CUB,<br />

the “Pubs, Pots and Profits” seminar will be held be held on 20 March. A<br />

second “PPP” event is scheduled for Bundaberg later in the year. Of course<br />

this adds to the regular Licensee meetings, Accommodation Hotel Updates<br />

and Training that runs throughout the state and online!<br />

The <strong>QHA</strong> are committed to continually evolve and answer our members’<br />

challenges. So please pick up the phone, get involved, check out the<br />

website, but most importantly, talk to us. Someone across your Association<br />

will have experience, and be only too happy to help.<br />

BERNIE HOGAN<br />

<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> REVIEW | 3


3 EDITOR’S LETTER<br />

5 CONTRIBUTORS<br />

F e b r u a r y 2 0 1 8 e d i t i o n<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

<strong>Web</strong>: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

Associate Editor<br />

Mr Ben Weston<br />

Email: bweston@qha.org.au<br />

President<br />

Mr Tom McGuire<br />

Senior Vice President<br />

Mr Richard Deery<br />

Vice Presidents<br />

Mr Scott Armstrong<br />

Mr John Douglas<br />

Mr Brad Fitzgibbons<br />

Secretary/Treasurer<br />

Mr Tony Condon<br />

Trustees<br />

Mr Will Cordwell<br />

Mr Peter Britain<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

6 NEWS<br />

14 FEATURE:<br />

FOUR POINTS BY<br />

SHERATON BRISBANE<br />

26 INSIGHTS:<br />

THE WALRUS CLUB<br />

THE STAR GOLD COAST<br />

38 ACCOMMODATION<br />

40 COMPASS:<br />

BARCALDINE, HOME TO THE<br />

FAMED TREE OF KNOWLEDGE<br />

46 TOP DROP<br />

50 SHOWCASE:<br />

AUSTRALASIAN HOSPITALITY<br />

AND GAMING EXPO<br />

62 TRADE DIRECTORY<br />

64 PARTNERS & CORPORATE MEMBERS<br />

www.qha.org.au<br />

<strong>QHA</strong> REVIEW | 4<br />

<strong>QHA</strong> REVIEW is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.<br />

ADVERTISE<br />

For more information on advertising in the<br />

<strong>QHA</strong> REVIEW contact<br />

Bryony Brand: 0400 462 843<br />

qhareview@qha.org.au


DAMIAN STEELE<br />

<strong>QHA</strong> Industry<br />

Engagement<br />

Manager<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />

ROSS TIMS<br />

<strong>QHA</strong> Training and<br />

Safety Manager<br />

Ross manages the<br />

development and<br />

delivery of industry<br />

related training courses<br />

and the provision of<br />

workplace health and<br />

safety services to<br />

<strong>QHA</strong> member hotels<br />

and other hospitality<br />

venues.<br />

PAUL ST JOHN-WOOD<br />

Membership Officer<br />

Paul is the face of the<br />

Association to many<br />

<strong>QHA</strong> members as he<br />

travels the length and<br />

breadth of the state<br />

visiting, advising and<br />

assisting publicans.<br />

JUDY HILL<br />

<strong>QHA</strong> Accommodation<br />

Division Manager<br />

As a professional<br />

advocate for the<br />

accommodation sector<br />

of the hotel industry,<br />

Judy advises and<br />

represents members<br />

on matters including<br />

tourism legislation,<br />

marketing strategy,<br />

risk management and<br />

airline regulation.<br />

WESLEY DAVEY<br />

<strong>QHA</strong> Senior<br />

Employment<br />

Relations Advisor<br />

Wesley is an HR<br />

practitioner with<br />

diverse experience<br />

advising and assisting<br />

businesses in the<br />

hospitality industry with<br />

employment relations<br />

matters.<br />

THE HON YVETTE D’ATH<br />

Attorney-General and<br />

Minister for Justice<br />

and Minister for<br />

Training and Skills<br />

Yvette D’Ath is a<br />

Labor member of the<br />

Legislative Assembly<br />

of Queensland<br />

representing the seat of<br />

Redcliffe.<br />

MIKE SARQUIS<br />

Executive Director of<br />

Liquor and Gaming<br />

Regulation<br />

Mike’s responsibilities<br />

include managing the<br />

gaming and liquor<br />

regulatory licensing and<br />

compliance regimes,<br />

and implementing the<br />

responsible gambling<br />

strategy and harm<br />

minimisation programs.<br />

NICK BAINBRIGGE<br />

State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic<br />

gaming, and hotel and<br />

restaurant operation.<br />

He now heads up the<br />

state team for one<br />

of Australia’s leading<br />

manufacturers of<br />

gaming machines.<br />

BRENDAN O’FARRELL<br />

Chief Executive<br />

Officer, Intrust Super<br />

Brendan is responsible<br />

for overall management<br />

of the fund and<br />

providing advice to the<br />

board of directors. He<br />

passionately believes<br />

education is critical in<br />

super due to the everchanging<br />

nature of the<br />

industry.<br />

CURT SCHATZ<br />

Managing Partner,<br />

Mullins Lawyers<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises<br />

pub, club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />

JOHN ROZENTALS<br />

Wine Writer<br />

John Rozentals is a<br />

freelance writer who<br />

has penned travel, food<br />

and wine articles for<br />

a range of Australian<br />

newspapers and<br />

websites including our<br />

very own <strong>QHA</strong> Review.<br />

<strong>QHA</strong> REVIEW | 5


NEWS<br />

The annual Pilsen Fest in the Czech Republic<br />

SITTING ON OUR SCHOONERS<br />

<strong>QHA</strong> REVIEW | 6<br />

The average Czech is drinking almost twice the amount<br />

of beer as the average Australian, but our per capita<br />

sales revenue is the highest in the world, according to<br />

data released by Statista in January.<br />

Czechs love their beer. Last year the Czech Republic<br />

easily topped annual global consumption statistics<br />

knocking back 137.38 litres per capita compared to<br />

13th-ranked Australia who calmly sipped through 71.82<br />

litres. Poland and Germany ranked a distant second<br />

and third quaffing 98.06 and 95.95 litres respectively.<br />

However, our relatively modest showing is offset by the<br />

generous amount we’re willing to pay. In a parallel study<br />

comparing beer sales revenue in US dollars, Australia<br />

reigned supreme as we spent $452.55 per capita in<br />

2017, running clear of second placed Ireland who spent<br />

$347.59.<br />

Factor in Australia’s high tax excises on alcohol,<br />

currency fluctuations, the extent to which we’ve<br />

embraced the craft brewing phenomenon and a<br />

maturing tendency to sit on our schooners longer and<br />

you could draw a number of conclusions from these<br />

stats. Like perhaps, unlike our European cousins,<br />

Australian beer drinking habits have become a little<br />

more refined.<br />

Source: www.statista.com


NEWS<br />

BROADWAY HOTEL<br />

AWAITS ITS RETURN<br />

TO THE LIMELIGHT<br />

Broadway Hotel circa 1909 photo credit State<br />

Library of Queensland (photo above).<br />

Plans for a $260 million, 27-storey residential tower<br />

incorporating development of the derelict Broadway<br />

Hotel in Woolloongabba and lodged with the Brisbane<br />

City Council last year are yet to get approval.<br />

However, the council has recently authorised<br />

emergency work to be carried out to secure the site<br />

and make it safe.<br />

THE PROPOSED 276-APARTMENT “BROADWAY”<br />

DEVELOPMENT WILL RISE FROM A THREE-LEVEL<br />

COMMERCIAL PODIUM SHROUDING A RESTORED<br />

VERSION OF THE OLD HOTEL.<br />

The heritage listed property was severely damaged by<br />

fire in 2010. Save for a few squatters, it’s been vacant<br />

ever since and ravaged by tagging and vandalism.<br />

Built in 1889, the three-storey masonry structure is<br />

a major local landmark with its decorative façade,<br />

octagonal turret tower and Dutch gables.<br />

The proposed 276-apartment “Broadway”<br />

development will rise from a three-level commercial<br />

podium shrouding a restored version of the old hotel.<br />

The podium would include 7,000 square metres of<br />

retail and commercial space.<br />

Photo: www.propertyobserver.com.au<br />

<strong>QHA</strong> REVIEW | 7


NEWS<br />

Loblaws supermarket in Montreal Canada offering a variety of products all year round<br />

WINE WARS<br />

<strong>QHA</strong> REVIEW | 8<br />

Fed up with Canada’s “protectionist” policies regarding<br />

imported wine, the Australian Government made a<br />

formal complaint to the World Trade Organisation<br />

(WTO) in January.<br />

Minister for Trade, Tourism And Investment Steven<br />

Ciobo said the action marked the first step in<br />

commencing formal consultations with Canada<br />

regarding measures that impose arbitrary and<br />

disadvantageous restrictions on the sale of imported<br />

wine in Canadian grocery stores that were inconsistent<br />

with Canada’s WTO obligations.<br />

“While it would have been preferable to resolve this<br />

issue bilaterally, it is appropriate to commence dispute<br />

proceedings given the lack of progress,” he said.<br />

The move was welcomed by the Winemakers<br />

Federation of Australia chief executive Tony Battaglene<br />

who accused Canada’s provincial liquor boards of<br />

discriminating in favour of locally produced wine.<br />

“Canada is Australia’s fourth most valuable export<br />

market at around $190 million and remains a very<br />

important destination for Australian wine,” he said.<br />

“We respect the Canadian wine industry, but we are<br />

seeking a level playing field to ensure we can maximise<br />

our opportunities in this key market.”<br />

He said the federation was delighted the Australian<br />

Government decided to take action over these issues.<br />

“The WTO provides a rules-based system that is<br />

vital to ensuring countries around the world ensure<br />

their regulations are fair and non-discriminatory. The<br />

winners will be Australian producers and Canadian<br />

consumers.”<br />

Meanwhile, a spokesperson for Global Affairs Canada,<br />

Natasha Nystrom, told The Australian that while wine<br />

distribution and sales in Canada were a provincial<br />

rather than a federal responsibility, a small number of<br />

laws Australia had taken issue with were federal.<br />

“The government works closely with all provinces and<br />

territories to ensure their liquor distribution and sales<br />

policies are consistent with our international trade<br />

commitments,” she said.<br />

According to WTO rules, Canada had 60 days to settle<br />

the wine war before Australia could ask the WTO to<br />

adjudicate with a view to forcing Canada to change its<br />

laws or risk trade sanctions.


NEWS<br />

CAIRNS HOTEL GIVES<br />

AWAY 1ST $1 MILLION-<br />

PLUS JACKPOT OF 2018<br />

ALH Group’s Balaclava Hotel has claimed the honour<br />

of giving away the first Play 10 jackpot for 2018, worth<br />

a cool $1,521,173, to two regular customers.<br />

The $1.5M cash prize was won by two Cairns<br />

mechanics in their 30s who were having a New Year’s<br />

lunch catch-up at the popular Cairns pub.<br />

The hotel’s Assistant Manager, Tim Turner, broke the<br />

good news to the winners, saying “hopefully it shows<br />

that we’re a lucky spot and it feels fantastic to make<br />

someone’s day”.<br />

Incredibly, 2017’s second Play 10 jackpot – a<br />

whopping $1,946,086 – was also won by two<br />

mechanic workmates, aged 31 and 37, at another<br />

ALH venue, Mackay’s Austral Hotel. The first for the<br />

year was won at the Manly Hotel.<br />

Other Queensland hotels to give away a $1 million-plus<br />

jackpot in 2017 were the Isa Hotel, Post Office Hotel<br />

in Mossman, Wattle Hotel in Upper Coomera, Redcliffe<br />

Tavern, and Browns Plains Hotel.<br />

The jackpot is the fourth $1 million-plus Keno jackpot<br />

to be won by Queenslanders in just three and a half<br />

weeks.<br />

“Queensland Keno players have won more than $6.2M<br />

since 13 December, capping off a great year for the<br />

Sunshine State,” said State Manager Dave Dicker.<br />

“WE’RE RAPT THAT THE FIRST MAJOR JACKPOT<br />

FOR 2018 WAS WON BY A QUEENSLAND HOTEL<br />

PATRON AND THAT THEY TOOK HOME SEVEN $1<br />

MILLION-PLUS JACKPOTS LAST YEAR,”<br />

“We’re rapt that the first major jackpot for 2018 was<br />

won by a Queensland hotel patron and that they took<br />

home seven $1 million-plus jackpots last year,”<br />

Dicker said.<br />

Last year was Keno’s 20th anniversary in Queensland,<br />

marking two decades since Keno was first offered in<br />

the state back in 1997.<br />

<strong>QHA</strong> REVIEW | 9


GAMING with Nick Bainbrigge<br />

NEWS<br />

ARISTOCRAT AT THE AHG<br />

FOO TOWN TIME<br />

<strong>QHA</strong> REVIEW | 10<br />

It’s hard to believe that we are only a month out<br />

from AHG 2018 where we will demonstrate that<br />

“it’s all about what’s inside”. We are excited to get<br />

the opportunity to showcase a variety of our new<br />

products across our various portfolio categories. A few<br />

highlights at the show for our Queensland operators<br />

include 5 Dragons Empire, Lightning Link Eyes<br />

of Fortune and <strong>Mag</strong>ic Totem and Welcome to<br />

Fantastic Jackpots to name a few.<br />

Experience 5 Dragons reincarnated like never before<br />

in 5 Dragons Empire at AHG. Entertain a variety of<br />

different players with a wide spread of denominations<br />

including never before offered 5c, 20c, 50c and<br />

$1 options. 5 Dragons Empire is available in our<br />

Helix, Helix+ and Helix XT cabinets.<br />

We’ve seen significant performance with the launch<br />

of Dragon Link Spring Festival and Peacock<br />

Princess performing at 2.59x and 2.55x respectively.<br />

There’s no doubt about how important it is to maintain<br />

the momentum within this category. We’re excited<br />

to showcase new Lightning Link titles, Eyes of<br />

Fortune and <strong>Mag</strong>ic Totem, at AHG.<br />

Building on the popular hold ‘n’ spin mechanic, we<br />

will debut Welcome to Fantastic Jackpots at AHG,<br />

which addresses the growing linked progressive<br />

segment. This Queensland first market product<br />

entertains a variety of players with player selectable<br />

multi denomination, scalable bonus prizes and cash on<br />

reels. Check out the two Vegas style launch themes,<br />

Fantastic Hits and Fantastic Pays, at the show.<br />

So, join Aristocrat at AHG 2018 as we showcase<br />

how “it’s all about what’s inside”. We look forward to<br />

strengthening our relationships with our Queensland<br />

customers even further and gaining your valuable<br />

feedback on our portfolio. See you at the show!<br />

What do you get when you are the world’s greatest<br />

rock band? A beer named after you.<br />

Sydney craft brewers Young Henrys have collaborated<br />

with none other than the Foo Fighters to create a<br />

limited edition beer while the juggernaut rolls around<br />

Australia.<br />

Foo Town lager is described as an easy-drinking, hazy<br />

Aussie lager which is light gold in colour with a light<br />

hop aroma and low to mid bitterness. It’s pouring at<br />

the official Sydney and Melbourne venues and will also<br />

be sold in cans through bottleshops and the brewery<br />

website.<br />

It follows a long line of musical collaborations for the<br />

Newtowners that’s taken in beers with the likes of You<br />

Am I, Front End Loader, Frenzal Rhomb, Dune Rats<br />

and PVT as well as supporting countless gigs and<br />

festivals.<br />

Young Henrys co-founder Oscar McMahon says:<br />

“Getting a call to say the Foo Fighters want to brew a<br />

beer with Young Henrys was huge for us.<br />

“It’s thanks to working with local legends that we’ve<br />

got the opportunity to brew a beer with one of the<br />

world’s best known rock bands.”


Osbourne Hotel, Fortitude Valley<br />

NEWS<br />

Photo: Seth and Vicki’s Australian Travels<br />

GHOST TOWN PUB<br />

TO REOPEN<br />

It’s been a long time between drinks at the<br />

Betoota Hotel.<br />

On a lonely road 170km east of Birdsville, the outback<br />

town of Betoota has been uninhabited since its<br />

publican and sole resident shut shop in 1997. Now a<br />

Brisbane resident and long-time fan of the pub, Robert<br />

(Robbo) Haken, has bought it and plans to reopen it in<br />

time for the Betoota races in August.<br />

Robbo recently told the Brisbane Times that he first<br />

visited the pub 30 years ago, but after seeing how<br />

derelict it had become by 2015, he knew he had to<br />

restore it.<br />

“When I walked into the place I just thought, what an<br />

amazing bit of Australia history and why isn’t someone<br />

doing something with it,” he said.<br />

In partnership with three friends, Robert is now<br />

giving the old hotel a much-needed makeover and is<br />

confident it will become a popular stop for thirsty, tired<br />

and curious travellers.<br />

“There are a lot of grey nomads that go through there<br />

and they’re all fatigued by the time they get to the<br />

centre, so basically we looked at it and thought we<br />

could be assistance there,” he said.<br />

“The response that we got from everybody in the bush<br />

out there, from the shops, to the hardware, to the local<br />

bakery, to people wanting to help us, including the<br />

local police, was absolutely astronomical.”<br />

In its heyday Betoota a busy Cobb & Co. change<br />

station and meeting point for pastoralists and drovers<br />

moving herds of cattle through customs and onto<br />

markets in South Australia.<br />

07 3252 8899<br />

info@brandandslater.com.au<br />

www.brandandslater.com.au<br />

q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

m a g a z i n e<br />

DON’T MISS OUR SPECIAL SHOWCASE<br />

ON FINANCE, ATM & POS<br />

Featured within the <strong>QHA</strong> REVIEW April edition this special<br />

editorial Showcase will address the important decisions<br />

that need to be made before the end of the financial year in<br />

relation to your business finance, insurance, superannuation,<br />

accountancy and taxation needs.<br />

We talk with industry experts on their recommendations along<br />

with previewing the latest cash and payment technology<br />

services for your patrons.<br />

All queries, be it in relation to this showcase or advertising<br />

in general can be directed to<br />

Bryony Brand 0400 462 843 or qhareview@qha.org.au<br />

<strong>QHA</strong> REVIEW | 11


NEWS<br />

AUSTRALIAN AMBASSADOR TO THE US<br />

- JOE HOCKEY VISITS AINSWORTH<br />

NORTH AMERICAN HEADQUARTERS<br />

<strong>QHA</strong> REVIEW | 12<br />

On a recent trip by the Australian Ambassador to the<br />

US – Joe Hockey – to Las Vegas, Joe included a visit<br />

to Ainsworth Game Technology. Ainsworth has been in<br />

operation for over 28 years, employs over 570 people<br />

nationally and internationally and has a key presence in<br />

the North American market.<br />

Executives and Staff of Ainsworth Game Technology<br />

were buzzing with excitement last week as Joe<br />

Hockey conducted a tour of the new Ainsworth North<br />

American Headquarters.<br />

Ainsworth’s North American Headquarters opened in<br />

late 2016 to which local, state and federal American<br />

officials along with Ainsworth executives including<br />

Executive Director Len Ainsworth, CEO Danny<br />

Gladstone, President-North America Mike Dreitzer and<br />

President-Latin America Miguel Cuadros attended the<br />

ribbon-cutting ceremony.<br />

Located along the 215 Beltway near South Jones<br />

Boulevard in the valley’s emerging gaming-technology<br />

corridor, the $40M 291,000-square-foot facility —<br />

includes office, warehouse and manufacturing space.<br />

It dwarfs the company’s former 45,000-square-foot<br />

facility near Decatur Boulevard and Badura Avenue.<br />

During his visit to Ainsworth, Joe praised the success<br />

as an example of how investment leads to growth. In<br />

the past year, the North American team has grown<br />

exponentially.


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<strong>QHA</strong> REVIEW | 14<br />

FEATURE


FEATURE<br />

FOUR POINTS<br />

BOLD AND BEAUTIFUL ARE TWO WORDS USUALLY<br />

ASSOCIATED WITH AMERICA’S ICONIC TV SOAP<br />

DRAMA, BUT IT IS ALSO THE PERFECT DESCRIPTION<br />

FOR THE FOUR POINTS BY SHERATON HOTEL<br />

LOCATED RIGHT IN THE HEART OF BRISBANE’S CBD.<br />

Alive with fresh colour and modern decor, this 4.5-star<br />

hotel is approaching its fourth birthday since opening<br />

its doors in March 2016, and it has plenty to celebrate.<br />

With a <strong>QHA</strong> Best Boutique Bar win last year for its<br />

hugely popular Sazerac rooftop bar, Four Points by<br />

Sheraton is quickly making a name for itself as one of<br />

the best hotels in Brisbane’s CBD.<br />

For a period of between 12 to 13 years, Four Points’<br />

parent company, Marriott International had no<br />

representation of hotels in Brisbane’s city, so when<br />

Four Points opened it was an exciting time for<br />

the company.<br />

“The actual site where the hotel now sits was a<br />

language school and it was demolished, so this<br />

property is actually a new build, and essentially<br />

a purpose-built hotel,” general manager<br />

Brad Mercer said.<br />

<strong>QHA</strong> REVIEW | 15


FEATURE<br />

<strong>QHA</strong> REVIEW | 16<br />

“A LOT OF THE HOTELS IN BRISBANE ARE OFTEN<br />

CONVERTED, OFFICE BUILDINGS THAT HAVE BEEN<br />

CONVERTED INTO HOTELS, BUT THIS PARTICULAR<br />

BUILDING WAS PURPOSE-BUILT AS A HOTEL.”<br />

“A lot of the hotels in Brisbane are often converted,<br />

office buildings that have been converted into hotels,<br />

but this particular building was purpose-built as<br />

a hotel.”<br />

As a purpose-built hotel, the Four Points has<br />

been able to not only adhere to new building/hotel<br />

regulations following the Brisbane floods in 2011, but<br />

design the building to suit all the requirements of a<br />

4.5-star hotel including a rooftop bar.<br />

“Since the floods there have been a lot of changes to<br />

the building codes so some of the interesting aspects<br />

as a result of that is all our equipment is located from<br />

level two and above so if the city was to go through<br />

anything like that again, we could still operate,”<br />

Brad said.<br />

As inner city rooftop bars rise in popularity, Four<br />

Points’ very own Sazerac Bar Brisbane has received<br />

accolades recognising the bar’s high standards of<br />

service, presentation and trade practices within<br />

the industry.<br />

At the <strong>QHA</strong> Awards for Excellence held in October last<br />

year, Sazerac took out the award for Best Boutique<br />

Bar and Brad said it was all thanks to his team’s<br />

commitment to providing exceptional customer service<br />

and their pursuit of perfection in all aspects.


FEATURE<br />

<strong>QHA</strong> REVIEW | 17


FEATURE<br />

“From when the bar first opened, the team went to<br />

great lengths to create seasonal cocktail degustation<br />

menus using local ingredients. It was quite amazing<br />

and the chef had created a seasonal tapas menu to<br />

match those cocktails taking guests on a culinary<br />

journey,” Brad added.<br />

The name Sazerac hails from a rye whiskey originating<br />

in New Orleans, where a mixture of the whiskey and<br />

bitters became known as the Sazerac, America’s<br />

first ever cocktail. Sitting 30 floors above the city,<br />

guests can enjoy their very own cocktail in the bar<br />

while overlooking the city below and views out over<br />

“WHEN WE OPENED, PART OF THE CHALLENGE WAS THAT EVERYONE IN BRISBANE WAS SO<br />

FAMILIAR WITH THE SHERATON AND ITS BRAND. BUT THE SHERATON AND THE FOUR POINTS<br />

BY SHERATON IN TERMS OF BRAND DIFFERENTIATION ARE VERY DIFFERENT.”<br />

<strong>QHA</strong> REVIEW | 18<br />

Brisbane. Sazerac is one of Brisbane’s highest rooftop<br />

bars and has a wonderful vantage point of the whole<br />

city. Brad said many patrons who visit the bar might<br />

not necessarily be guests of the hotel but Brisbane<br />

residents who have relatives in town and want to show<br />

off their city.<br />

“You can see as far out to the airport and see planes<br />

landing, it’s quite peaceful and a beautiful experience<br />

especially if you bring someone for high tea on a<br />

weekend. So we do get a lot of customers who come<br />

up, sit and relax and take in the whole city.<br />

“The other thing is if you have young kids or elderly<br />

grandparents, the convenience of driving to a rooftop<br />

bar like this, having the car valet parked, going straight<br />

up an elevator after a long drive and heading up to<br />

the bar plays well. Brisbane can get quite hot, and<br />

Sazerac is all enclosed and air conditioned so it’s all<br />

very pleasant,” Brad said.<br />

Not only is the bar air conditioned, it has louvres so it<br />

can be opened to create an outdoor-style ambience or<br />

it can be closed in the event of wet weather.<br />

“We can hold events in the rooftop bar regardless of<br />

wet weather which makes it competitive because a<br />

lot of the other rooftop bars have no cover if it rains,<br />

whereas Sazerac can shut the louvres and it becomes<br />

an enclosed bar. In summertime however we can<br />

open up the louvres and get full breezes and it almost<br />

feels like an outdoor space,” Brad said.<br />

Four Points is not just a hotel or bar, it is an experience<br />

for the guests to enjoy and indulge.


FEATURE<br />

<strong>QHA</strong> REVIEW | 19


FEATURE<br />

HIGH RES PLEASE<br />

<strong>QHA</strong> REVIEW | 20<br />

With valet car parking, deluxe rooms with views over<br />

the city as well as modern suites fit for a family, the<br />

Four Points also offers up a delicious buffet breakfast,<br />

lunch and a-la-carte dinner in their restaurant, The<br />

Eatery. A full team of chefs as well as a banquet<br />

kitchen, means hosting events at this hotel is a breeze.<br />

There are three suites located on the 29th floor and<br />

each has a living room with a sofa bed, separate<br />

bedroom, a stand-alone bathtub in the bathroom and<br />

a kitchenette. The suites can also interconnect with<br />

a guest room making it popular with families because<br />

they offer a bit of extra space. There are also deluxe<br />

rooms located on higher levels of the building offering<br />

views of the city.<br />

In the four years since opening, the only real challenge<br />

for Four Points was educating the public on the<br />

differences between the Four Points by Sheraton and<br />

Sheraton itself.<br />

“When we opened, part of the challenge was that<br />

everyone in Brisbane was so familiar with the Sheraton<br />

and its brand. But the Sheraton and the Four Points<br />

by Sheraton in terms of brand differentiation are very<br />

different,” Brad explained.<br />

“The Sheraton is the five-star luxury brand and the<br />

Four Points by Sheraton is the little baby sister or<br />

brother of the Sheraton, so it has some of the DNA<br />

but it is a select service hotel, so it is a 4.5-star hotel,<br />

as opposed to the Sheraton. That’s the difference<br />

between the two and one of the challenges we<br />

had was to re-educate everybody that there is a<br />

differentiation between the brands.”<br />

While there is half a star difference, the exceptional<br />

customer service is all the same. Visually, there is<br />

noticeable difference where the decor at the Four<br />

Points is more modern, minimalistic with a vibrant,<br />

colourful palette compared to the Sheraton where you<br />

might find more ornate luxury.<br />

Luxury has not been compromised at the Four Points<br />

by Sheraton though. Guests will be dazzled by the city<br />

lights at night and the bold, beautiful colours offered by<br />

the building.


SUPERANNUATION with Brendan O’Farrell<br />

A WAY TO HELP YOUR RETIREMENT SAVINGS<br />

LAST LONGER<br />

<strong>QHA</strong> REVIEW | 22<br />

Back in November, I talked about an increase to the<br />

Age Pension age. I know many people who were<br />

surprised to learn they won’t be able to access the<br />

Age Pension until they reach age 67. Some don’t want<br />

to keep working until then, and some don’t think they’ll<br />

be able to. If you or any of your employees are nearing<br />

retirement age, this might be on your mind as well.<br />

This month I want to talk about ways that<br />

superannuation can help people retire at 65, even<br />

without the Age Pension.<br />

You and your staff can access superannuation once<br />

preservation age is met and retirement commences<br />

(which could be as young as 55, depending on date of<br />

birth). Superannuation savings can then be withdrawn<br />

or transferred to an account-based pension.<br />

An account-based pension is a retirement product<br />

offered by superannuation funds. The account enables<br />

you to draw an income stream, lump sum, or a<br />

combination of both from your superannuation<br />

in retirement.<br />

Leaving your money to grow in superannuation could<br />

help your savings last longer. And if you have to spend<br />

a few years without access to the Pension, stretching<br />

your savings throughout retirement will be even<br />

more important.<br />

RECEIVE A REGULAR INCOME<br />

While you and your staff are working, regular income<br />

payments are likely to come in each month or fortnight.<br />

Upon retirement, this steady stream of income<br />

will stop.<br />

Rather than getting used to a new way of managing<br />

money, you or your employees can arrange to receive<br />

a regular income stream through a superannuation<br />

account. Receiving a regular income in retirement can<br />

help with tracking expenditure. This could help ease<br />

the transition from working life to retirement.<br />

HELP YOUR MONEY GROW, TAX-FREE<br />

In super, money continues to be reinvested throughout<br />

your account’s lifetime, and could grow much faster<br />

than money in a term deposit. A balanced portfolio is<br />

designed with diversified investments. If you or your<br />

staff are concerned about risk, a portion of retirement<br />

savings can always be invested in cash.<br />

Additionally, once superannuation is moved into an<br />

account-based pension, investment earnings won’t<br />

be taxed at all. Paying no tax on investment earnings,<br />

rather than paying tax at an individual’s marginal<br />

rate, could make a significant difference to retirement<br />

savings.<br />

LUMP SUMS ARE STILL AVAILABLE<br />

Starting an account-based pension won’t limit access<br />

to your money either. You can still withdraw a larger<br />

portion of money from your superannuation account,<br />

even if you have organised an income stream.<br />

If you or your staff are Intrust Super members, you<br />

are even able to do this online. Simply log in to your<br />

MemberAccess account any time you like, and<br />

organise the withdrawal, much like you would with<br />

your bank account.<br />

If you’d like to know what your options are, and what<br />

would best suit your situation, Intrust Super is here to<br />

help. Our financial advisers at Intrust360° can give you<br />

an idea of where your money might work best for you.<br />

Just call 1300 001 360.<br />

The information contained in this document is of a general nature only,<br />

and does not take into account your individual situation, objectives<br />

and needs. You should consider the appropriateness of the general<br />

information having regard to your own situation before making any<br />

investment decision. A Product Disclosure Statement is available at<br />

www.intrust.com.au or call us on 132 467 for a copy.<br />

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:<br />

65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE<br />

Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/<br />

USI: HPP0100AU | RSE Registration No: R1004397<br />

Financial planning is provided by IS Financial Planning Pty Ltd ABN<br />

64 143 707 439 trading as Intrust360° is a wholly owned subsidiary<br />

of IS Industry Fund Pty Ltd ABN45 010 814 623. Intrust 360° is a<br />

corporate authorised representative of Adviser Network Pty Ltd | ABN<br />

25056310 699 | AFSL 232729 | Corporate Authorised Representative<br />

Number 379207.


LEGAL MATTERS with Curt Schatz<br />

5 USEFUL TIPS TO PROTECT<br />

YOUR INTELLECTUAL PROPERTY<br />

<strong>QHA</strong> REVIEW | 24<br />

Whether you are in a hospitality sector or another<br />

industry, intellectual property (IP) rights should be<br />

treated as very valuable assets of your business.<br />

For many businesses, protecting and managing IP<br />

is important for growth and viability, and may often<br />

become very valuable to buyers in any sale process.<br />

A properly implemented IP strategy can allow your<br />

business to:<br />

• Differentiate your products or services;<br />

• Develop and promote your brand image;<br />

• Create value through marketing campaigns;<br />

and<br />

• License or sell the IP for financial gain.<br />

Taking steps to protect your IP is a worthwhile exercise<br />

and isn’t as difficult as you may think. Below we outline<br />

five useful tips to get you started.<br />

1. IDENTIFY YOUR IP<br />

Identifying your IP involves reviewing all names, marks,<br />

logos and similar assets, and determining what can, or<br />

should, be protected.<br />

When it comes to IP, no business is the same – each<br />

will have a different set of IP assets. This can range<br />

from a unique business plan or innovative process, to<br />

more conventional IP assets such as a business name,<br />

trade marks (i.e. this could be a business logo or<br />

slogan), patents and other registerable assets.<br />

For businesses in the hospitality industry, the most<br />

common IP assets are:<br />

• Trade marks – a sign used to identify and<br />

distinguish your hotel or pub’s products or services<br />

from others. A trade mark is not just a “logo” – it<br />

can be a number, word, phrase, sound, colour,<br />

shape, label or picture.<br />

• Company name – the name you choose to give<br />

your company when it is registered.<br />

• Business name – the name or title under which you<br />

conduct your pub/hotel business. The Office of<br />

Liquor and Gaming Regulation will require evidence<br />

that your business name is registered when making<br />

an Application for Liquor Licence or Gaming<br />

Machine Licence.<br />

• Domain name – the unique name given to your<br />

website on the internet.<br />

After you have identified your IP assets, you will need<br />

to determine what protection is necessary to meet the<br />

needs of your business.<br />

2. IP SEARCHES<br />

Before applying for any IP rights, it is important to<br />

undertake comprehensive searches to find out whether<br />

you can register your IP assets.<br />

We can conduct targeted IP searches which allow<br />

you to:<br />

• Check for IP that is already registered;<br />

• Reduce the likelihood of infringing existing IP rights;<br />

• Assess whether your IP assets can be registered;<br />

and<br />

• Track the IP position of your competitors.


Curt Schatz<br />

LEGAL MATTERS<br />

3. REGISTERING YOUR IP<br />

Registering your IP assets will add value to your<br />

business, provide maximum asset protection and<br />

safeguard you against being sued for infringement by<br />

a third party. For example, if a third party has already<br />

registered the same trade mark as yours, they can<br />

take legal action against your business for infringing its<br />

IP rights.<br />

A registered trade mark is likely to be the most<br />

valuable asset in your IP portfolio. Only a registered<br />

trade mark gives you the exclusive legal right to use<br />

your trade mark throughout Australia, meaning no<br />

other business can lawfully use that trade mark.<br />

Registering a company, business or domain name will<br />

not provide the same protection.<br />

4. DEALING WITH THIRD PARTIES<br />

In order to protect your IP assets, it is important that<br />

any IP created for your business by third parties is<br />

retained by your business.<br />

These third parties could include employees, suppliers,<br />

external caterers, management companies and hotel<br />

operators where you own the freehold land of a hotel/<br />

pub. Appropriately drafted contracts and agreements<br />

should be in place to confirm your business owns all<br />

the IP created by third parties while they are working<br />

for you or operating your hotel/pub.<br />

If your business relies on trade secrets to protect your<br />

IP, make sure that any third parties you engage sign<br />

non-disclosure and confidentiality agreements.<br />

5. BE PROACTIVE<br />

As your business evolves, so too does your IP<br />

portfolio. It is critical that you remain vigilant and take<br />

proactive steps to protect your IP. At a minimum, we<br />

recommend that your business:<br />

• Renews its registered IP assets;<br />

• Undertakes regular reviews to determine whether<br />

new IP has been created; and<br />

• Notifies others of your IP rights within corporate<br />

documents and web pages – by using symbols<br />

such as , © or ®.<br />

The bottom line is – protecting your IP is protecting<br />

your business.<br />

It is just as important as taking out an insurance policy<br />

for a car (perhaps even more so) which we all tend to<br />

do without a second thought.<br />

So why not cross one thing off your 2018 bucket list<br />

and think about implementing an IP strategy for your<br />

business today?<br />

If you would like to discuss these issues and the<br />

structure of your business further, please do not<br />

hesitate to contact me at Mullins Lawyers<br />

on 07 3224 0230.<br />

<strong>QHA</strong> REVIEW | 25


INSIGHTS<br />

SURREPTITIOUS CELEBRATION<br />

<strong>QHA</strong> REVIEW | 26<br />

Although it came and went in a haze of draconian<br />

government legislation, the American prohibition era<br />

of the 1920s left an indelible mark on society, bringing<br />

concepts such as bootlegging, speakeasies and the<br />

mafia to the forefront of popular culture. Arguably,<br />

what the mafia did for cinema, speakeasies did for<br />

bar culture. Those dim dens of illicit alcohol sale<br />

and consumption have provided the inspiration for<br />

a particular flavour of retro bar down the years, the<br />

closest to home now being Brisbane’s Walrus Club.<br />

Fittingly located below street-level (word has it beneath<br />

the Regatta Hotel in Toowong) and accessible via two<br />

inconspicuous stairway entry points, the Walrus Club’s<br />

commitment to authenticity earned it last year’s <strong>QHA</strong><br />

Award for Excellence for Best Themed Bar.<br />

Everything about the way the bar is marketed is<br />

offered with an air of secrecy and cultural nods to<br />

the roaring 20s. Using not-so-1920s communication<br />

channels such as social media and web content,<br />

the Walrus Club spreads the word about “stealthily


INSIGHTS<br />

USING NOT-SO-1920S COMMUNICATION<br />

CHANNELS SUCH AS SOCIAL MEDIA AND WEB<br />

CONTENT, THE WALRUS CLUB SPREADS THE WORD<br />

ABOUT “STEALTHILY SOURCED” SPIRITS, THEMED<br />

EVENTS AND “HOUSE RULES” WITH LANGUAGE,<br />

COLOURS AND ICONS OF THE TIMES.<br />

sourced” spirits, themed events and “house rules” with<br />

language, colours and icons of the times. One clever<br />

promotion saw the bar host the Original Sailor Jerry<br />

Pop-up Barbershop for men’s health week in June.<br />

The set-up featured a free-standing vintage barber<br />

chair reminiscent of a classic gentlemen’s club.<br />

Upon entering the hideout, guests are transported to<br />

the era via all five senses.<br />

Sight: The brick interior of the bar’s basement location<br />

is exposed and dimly lit with candles, the venue’s<br />

only light-source, to enhance the speakeasy effect.<br />

Authentic 1920s paraphernalia lines the walls and bar<br />

areas. The team dresses for the occasion sporting<br />

dapper getups complete with bowties<br />

and suspenders.<br />

Sound: A playlist of the best jazz, swing and big band<br />

numbers keep things dapper and drive the cocktails.<br />

Live entertainment highlighting local jazz, blues and<br />

rockabilly artists keep the dance floors packed on<br />

the weekend.<br />

Taste: A decadent cocktail menu developed by the<br />

Walrus Club’s cocktail connoisseurs caters for the<br />

ladies, while extensive rum offerings please even the<br />

most worldly gent.<br />

Touch: Guests can playfully experience the<br />

paraphernalia including a vintage typewriter that<br />

still works.<br />

Smell: A musky fragrance reminiscent of the 1920s<br />

mischief is achieved through incense which is lit<br />

throughout trading.<br />

The Walrus Club features a broad range of rare and<br />

unique spirits – more than 300 mid-range to premium<br />

drops – which have been sourced from local distilleries<br />

to the far corners of the globe and everywhere in<br />

between. To round it off (and if you’re so inclined) ask<br />

about their secret stash of cigars.<br />

Just be careful who you tell.<br />

<strong>QHA</strong> REVIEW | 27


SHINING STAR<br />

<strong>QHA</strong> REVIEW | 28<br />

Jupiters Hotel and Casino’s sassy metamorphosis into<br />

The Star Gold Coast was one of the most extensive<br />

redevelopments ever undertaken by an Australian<br />

hotel. Last year its stunning transformation impressed<br />

<strong>QHA</strong> Awards for Excellence judges and saw the<br />

hotel take out Best Deluxe Accommodation and Best<br />

Prestige Restaurant.<br />

Centred around the construction of The Star Grand<br />

hotel, a 17-storey, 50-suite tower at the front of the<br />

Broadbeach Island property, the redevelopment came<br />

in at a cool $850M. Few corners of the enterprise were<br />

left untouched as the revamp unfolded. In less than<br />

a year more than 50,000 square metres of wallpaper,<br />

180 kilometres of electrical cable and 424,940 man<br />

hours contributed to the revitalisation of The Star’s 596<br />

hotel rooms.<br />

The Star Entertainment Group Managing Director<br />

Queensland Geoff Hogg says the revamp opens up<br />

the existing property to celebrate the region’s subtropical<br />

climate and creates an “array of premium<br />

experiences” reflective of the Gold Coast’s coming<br />

of age.<br />

“It’s fantastic to see that recognised by the peak<br />

industry body for the hotel and hospitality industries<br />

in Queensland.<br />

“We really wanted the refurbished rooms to be a<br />

place where guests could feel at home, while also<br />

experiencing the luxury of a five-star hotel and the<br />

excitement of being on holidays,” he says.<br />

No expense was spared on electronics, affording<br />

guests the opportunity to customise lighting, drapery,<br />

temperature and service preferences through the use<br />

of fully integrated technology. The sophisticated rooms<br />

include multiple USB ports which support all modern<br />

devices, complimentary WiFi, and zone control.<br />

Guests are also treated to a specially designed pillow


INSIGHTS<br />

menu and ‘The Cloud’ mattress topper, produced by<br />

the best specialist mills from around the world and<br />

exclusive to The Star Entertainment Group properties,<br />

and an array of bathing amenities by leading<br />

International brand L’Occitane.<br />

The redevelopment also saw the addition of several<br />

new food and beverage offerings along with a new<br />

pool and pool bar. But the pièce de résistance has<br />

to be the illumination of the property’s striking new<br />

façade that involved the installation of a 36-million<br />

pixel outdoor projection system. Seventeen projectors<br />

mounted on specially designed platforms beam<br />

spectacular moving imagery onto the facade each<br />

evening. The visual design is a dynamic display of<br />

artistry using colour, shade, rhythm and elegance to<br />

represent the natural environment and vibrant Gold<br />

Coast lifestyle.<br />

<strong>QHA</strong> REVIEW | 29


INSIGHTS<br />

RESTAURANT EXECUTIVE CHEF CHASE KOJIMA<br />

AND HIS TEAM HAVE CREATED AN EXCEPTIONAL<br />

“IZAKAYA” (THE JAPANESE EQUIVALENT OF A<br />

GASTROPUB) MENU.<br />

With an internationally trained and renowned chef<br />

at the helm of a team of highly skilled staff, The Star<br />

Gold Coast’s Kiyomi restaurant remains at the top<br />

of its game after claiming the <strong>QHA</strong>’s Best Prestige<br />

Restaurant for the second time in just three years.<br />

Restaurant Executive Chef Chase Kojima and his team<br />

have created an exceptional “Izakaya” (the Japanese<br />

equivalent of a gastropub) menu which features a<br />

creative blend of Japanese and Australian flavours,<br />

as well as the extensive use of fresh citrus throughout<br />

the menu, reflecting Chase’s signature style of using<br />

traditional knowledge with creative flair.<br />

“The opening of Kiyomi in the first part of our<br />

transformation heralded a new era for The Star Gold<br />

Coast, raising the bar for restaurants in Queensland<br />

and highlighting our investment in the culinary space,”<br />

Geoff says.<br />

“It is a tribute to the innovation and hard work of the<br />

talented team to be recognised in this manner up<br />

against the best restaurants in the State.”<br />

The Star Gold Coast’s transformation heralds a<br />

new era for the property and forms part of crucial<br />

investment in the region ahead of the Gold Coast 2018<br />

Commonwealth Games in April.<br />

<strong>QHA</strong> REVIEW | 30


COMING SOON!<br />

Contact your local Ainsworth Sales Executive today to find out more on (07) 3209 6210<br />

or visit www.agtslots.com.au<br />

www.agtslots.com.au<br />

© 2018 All rights reserved Ainsworth Game Technology Ltd.<br />

Subject to regulatory approval


EMPLOYMENT RELATIONS with Wesley Davey<br />

CHANGES TO PART-TIME AND CASUAL<br />

EMPLOYMENT IN THE HOSPITALITY INDUSTRY<br />

(GENERAL) AWARD 2010 (HIGA)<br />

<strong>QHA</strong> REVIEW | 32<br />

Changes to part-time and casual employment in the<br />

HIGA arose from the Fair Work Commission’s four<br />

yearly review of modern awards came into effect on 1<br />

January 2018.<br />

The changes to part-time employment, pursued<br />

by the AHA, <strong>QHA</strong>’s national body, make part-time<br />

employment more flexible and a viable alternative to<br />

casual employment. Existing provisions requiring set<br />

hours, starting and finishing times and days have been<br />

replaced.<br />

Meanwhile, the change to casual employment is the<br />

introduction of overtime for casual employees. This<br />

was pursued by United Voice.<br />

WHAT ARE THE KEY POINTS ON THE NEW PART-TIME<br />

PROVISIONS IN THE HIGA?<br />

• Employer and employee must agree in writing on<br />

a guaranteed minimum number of hours between<br />

eight hours and 38 hours per week (or an average<br />

of if using a roster cycle).<br />

• Employer and employee must also agree on the<br />

days and times that the employee is available to<br />

work (the availability) the guaranteed hours.<br />

• Employers must ensure the employee gets two<br />

days off each week.<br />

• If an employee is working more than the<br />

guaranteed hours, employers should make sure<br />

that those hours are rostered and within the<br />

employee’s availability, this way those hours will not<br />

be considered overtime (except if above 38 for the<br />

week or 11.5 in<br />

a day).<br />

• If an employer needs an employee to work<br />

additional hours after the roster has been posted, a<br />

discussion should be had with the employee about<br />

mutually agreeing to change the roster.<br />

For more information contact the Employment<br />

Relations Department or download our “Part time<br />

changes in the HIGA” fact sheet from qha.org.au.<br />

WHAT ARE THE KEY POINTS ON CASUAL OVERTIME?<br />

• Overtime applies where a casual works more<br />

than 12 hours in a day or shift, or after 38 hours<br />

in a week (or the average of 38 hours over a<br />

roster cycle).<br />

• Casual overtime is inclusive of the 25% casual<br />

loading, therefore to calculate overtime at all times,<br />

including on the weekend, apply the relevant<br />

overtime percentage, either 150% or 200%, to<br />

the permanent Monday to Friday base rate of pay<br />

applicable to the employee’s classification.<br />

• If casual hours fluctuate from week to week,<br />

employers could consider introducing a four-week<br />

roster cycle for averaging casuals’ hours. By doing<br />

this, overtime would only apply when an employee<br />

has worked more than 152 hours over the four<br />

weeks (provided there have not been any 12 hours<br />

plus days/shifts).<br />

• If overtime is going to occur, then the best time is<br />

when the difference between the ordinary rate and<br />

overtime rate is at its lowest. For example, the<br />

Sunday rate for a casual F & B grade 3 is $35.37<br />

and the double time rate is $40.42.<br />

For more information contact the Employment<br />

Relations Department or download the “Casual<br />

Overtime in the HIGA fact sheet” from qha.org.au.


Wesley Davey EMPLOYMENT RELATIONS<br />

EXAMPLE OF POTENTIAL SAVINGS IN UTILISING PART-TIME EMPLOYEES INSTEAD OF CASUAL<br />

Food & Beverage grade 3 working 30 hours a week from Monday to Friday, between 7:00am and 7:00pm<br />

over a 12 month period<br />

CASUAL EMPLOYEE<br />

30 x $25.26 (per hour) x 52 weeks<br />

=$39,405.60<br />

PART-TIME EMPLOYEE<br />

ANNUAL COST<br />

30 hours x $20.21 per hour<br />

x 46 weeks PLUS<br />

• Annual leave (4 weeks)<br />

• Annual leave loading (17.5%)<br />

• Personal/Carer’s leave (2 weeks/30 hours)<br />

• Cost of replacement casual to cover annual leave<br />

• Cost of replacement casual to cover<br />

Personal/Carer’s leave<br />

= $27,889.80<br />

= $2,425.20<br />

= $424.41<br />

= $1,212.60<br />

= $3,031.20<br />

= $1,515.60<br />

TOTAL ANNUAL COST = $39,405.60 TOTAL = $36,498.81<br />

In this example an employer would save $2,906.79 over 12 months if employing a part-time employee instead<br />

of a casual employee.<br />

FURTHER INFORMATION<br />

Financial <strong>QHA</strong> members seeking more information or<br />

wishing to discuss a specific matter related to how<br />

the team can assist are encouraged to contact the<br />

Employment Relations Department for a confidential<br />

discussion.<br />

Non <strong>QHA</strong> members can also obtain advice and<br />

assistance from the team for a nominal consultancy<br />

fee. Contact the Employment Relations Department on<br />

07 3221 6999 or at er@qha.org.au.<br />

<strong>QHA</strong> REVIEW | 33


TRAINING AND SAFETY with Ross Tims<br />

THE REAL DEAL<br />

MUCH OF THE POPULARITY OF <strong>QHA</strong>’S TRAINING<br />

PROGRAMME IS OWED TO THE QUALITY OF<br />

TWO DEDICATED INDUSTRY TRAINERS - BETH<br />

MACPHERSON AND KELLIE HOURIGAN.<br />

Kellie and Beth believe quality training should be fun<br />

<strong>QHA</strong> REVIEW | 34<br />

You won’t find them reading off a PowerPoint<br />

presentation, worshipping at the temple of wrotelearning<br />

or fudging answers to tricky questions.<br />

Instead, you’ll get your RSA, RSG, RMLV or other<br />

industry certification delivered with an expert and<br />

personable touch.<br />

“We pride ourselves on quality training and fun<br />

training,” Beth says. “I think that’s the way it’s got to be<br />

because you don’t learn a lot unless you’re<br />

having fun.”<br />

Beth and Kellie have delivered liquor, gaming and<br />

hospitality courses for the <strong>QHA</strong> for about the last 10<br />

years. Before that they’d each had industry careers<br />

working long, gruelling hours in hotels.<br />

“So I thought I’ll give it a crack, “ Kellie says. “ I’ve<br />

never been on stage and I’ve never done anything like<br />

it before so I tried it and I liked it.”<br />

Beth has worked in the industry for over 30 years,<br />

operating pubs with her husband and was the first<br />

female to manage an Australian RSL club. She was<br />

inspired to become a trainer after undertaking<br />

training herself.<br />

“Spencer Higgins, who wrote the original RSA in<br />

Australia, was training and I went up to him one day<br />

and I said, ‘I feel like a change, I’d like to be a trainer<br />

and do what you do’. And he gave me a passion for<br />

RSA and compliance, which everybody thought was<br />

crazy because nobody likes compliance.”<br />

Both women have developed their approach to hotel<br />

industry training through raw experience, having<br />

taught a variety of people in settings large and small,<br />

and learning from the complex dynamics that the<br />

interactive exchange of ideas presents.<br />

“We deal with a lot of managers,” Beth says. “A lot of<br />

them have done these courses four or five times, so<br />

we’ve got to make the courses different to the ones<br />

they’ve done before.”<br />

“We bounce ideas off each other about how to<br />

train particular groups,” Kellie adds. “We do things<br />

a little bit differently. We have our materials that we<br />

alter depending on the group. We change it up a bit<br />

depending on the audience.”<br />

Steering people away from the feeling they’re simply<br />

being instructed is the key to keeping any group<br />

engaged – and quizzes and stories seem to work best.<br />

“I’m really lucky because I have 18 grandchildren and<br />

eight children and a lot of them are in the industry,”<br />

Beth says. “They give me a lot of material to use.”<br />

Kellie says that giving quizzes brings out the<br />

competitive streak in everyone.<br />

“We ask them questions about things we’ve just<br />

covered. There’s so much fun and a crazy amount of<br />

laughter for a very small prize.”<br />

The <strong>QHA</strong> offers mandatory courses for workers in<br />

liquor and gaming licensed premises as well as a<br />

range of hospitality and WH&S training.<br />

To find out more call us on 07 3221 6999<br />

or visit www.qha.org/training.


Ross Tims TRAINING AND SAFETY<br />

RISK PROFILE OF YOUNG WORKERS<br />

Young workers have a higher rate of injury than older<br />

workers in many industries and are highly represented<br />

in workers’ compensation claims. Around 4,400 young<br />

workers are seriously injured at work in Queensland<br />

each year. The injury rate is higher because young<br />

workers’ risk profile and behaviour is different to the<br />

rest of us.<br />

Young people have specific characteristics that<br />

influence their behaviour, attitudes and decisionmaking.<br />

Taking the time to understand these<br />

characteristics can help employers and co-workers<br />

influence the values and beliefs, risk perception and<br />

motivations of young workers towards health and<br />

safety. There are three main mental and physical<br />

considerations that can influence young workers’<br />

safety – their unique risk profile, peer influence and<br />

risk-taking behaviour.<br />

Young workers are vulnerable to modelling the<br />

behaviour of their co-workers, whether right or wrong.<br />

As such, they’re often unable to perceive when a<br />

situation becomes risky and are often reluctant to ask<br />

questions or raise concerns about their safety. They<br />

are generally inexperienced and the likelihood of an<br />

injury is highest during their first six months in a<br />

new job.<br />

For young workers, the combination of a brain that is<br />

still developing and a desire to learn and experience<br />

new things can mean taking risks without considering<br />

the potential consequences. Without the capability to<br />

perceive when something becomes dangerous, simply<br />

instructing a young worker not to take risks<br />

is ineffective.<br />

Being overly protective is not an effective response<br />

either as it denies the young person the opportunity<br />

to develop their own decision-making and risk<br />

management capability. A more suitable approach<br />

involves investing time in helping them develop the<br />

skills they need to effectively assess risk and be<br />

confident about raising their safety concerns. This can<br />

be done with education and training, aspects of work<br />

LEADERSHIP AND CULTURE PLAY AN IMPORTANT<br />

ROLE IN UNDERSTANDING AND INFLUENCING<br />

YOUNG WORKERS’ BEHAVIOUR<br />

design that help manage safety risks, and having a<br />

supportive workplace culture (i.e. follow safe<br />

work practices).<br />

Leadership and culture play an important role in<br />

understanding and influencing young workers’<br />

behaviour. Everyone who works with a young worker<br />

has the ability to demonstrate effective leadership in<br />

work health and safety, which can positively influence<br />

a young worker’s values and beliefs, risk perception,<br />

motivation, safety knowledge, compliance<br />

and participation.<br />

While a positive workplace culture supports the health<br />

and safety of all workers, it’s particularly important<br />

for young workers as it helps them to understand<br />

that their health and safety is valued. This helps them<br />

develop a positive attitude towards health and safety<br />

that will guide them throughout their career.<br />

<strong>QHA</strong> REVIEW | 35


INDUSTRY ENGAGEMENT<br />

with Damian Steele<br />

POP-UP EVENTS AND VENUES GIVEN AN EASY RIDE<br />

THERE IS A GROWING CONCERN REGARDING THE SUBSTANTIAL INCREASE IN THE NUMBER OF LICENSED MUSIC<br />

FESTIVALS AND EVENTS, INCLUDING POP-UP STYLE FOOD AND BEVERAGE OFFERINGS.<br />

<strong>QHA</strong> REVIEW | 36<br />

There are over 100 various festivals approved<br />

throughout Queensland annually as well as an<br />

explosion in the number of pop-up style markets, food<br />

trucks and similar events.<br />

There are a range of issues which have been identified<br />

by Queensland hoteliers, including but not limited to:<br />

• The relative differing degree of compliance and<br />

accountability for these types of events compared<br />

to trading activity on licensed premises and the<br />

seeming lack of regulation enforcement and<br />

accountability.<br />

• The financial impacts on trade - not merely the<br />

direct spend loss of business competition, but<br />

the inequities of competing against festivals that<br />

are operating in an environment free from annual<br />

liquor licensing fees and free from any potential<br />

compliance history licence fee penalty burdens,<br />

free from ongoing compliance costs as well as<br />

administrative responsibilities, and with no<br />

ongoing requirements for maintaining appropriately<br />

licensed staff.<br />

• The negative perceptions of the community and<br />

media towards alcohol and thereby by default<br />

to the hotel sector, generated by anti-social or<br />

illegal behaviour at these festivals and into their<br />

surrounding areas.<br />

• Issues derived from problem patrons “inherited”<br />

after these events around licensed premises, and<br />

any subsequent incidents then being attributed<br />

back to the local hotel.<br />

Further, expenses such as rent and long term<br />

employee costs are often non-existent. It’s<br />

understandably frustrating for an established hotel<br />

business to sustain itself and employees through the<br />

lean times – only to find a pop-up competitor appear<br />

during a peak period which should be their time to<br />

capitalise on trade.<br />

In short, the beneficiaries of these one-off hit and run<br />

events and pop-up businesses scoop the cream off<br />

the top without the need to invest in the protection of<br />

a venue’s reputation and the protection of its liquor<br />

licence and all the compliance that entails. There is a<br />

definite perception that these festival events and similar<br />

pop-up food and beverage operations enjoy a more<br />

relaxed degree of regulatory scrutiny and accountability<br />

compared to established hotel businesses’ onpremise<br />

activity. For example, there have been<br />

numerous arrests in all states for anti-social and drug<br />

related offences at music festivals, yet it’s difficult to<br />

rationalise the limited degree of accountability for the<br />

organisers and operators compared to the numerous<br />

and ongoing liquor licence conditions and compliance<br />

requirements attached to a commercial hotel.<br />

A hotel’s liquor licence is one of its most valuable<br />

assets. It underpins any gaming approvals and<br />

the core business offerings of food, beverage and<br />

entertainment -and it provides the greatest incentive<br />

for conducting responsible and compliant business.<br />

The hoteliers of Queensland are committed to the long<br />

term, not simply to a pop-up for a big day out.<br />

IT’S UNDERSTANDABLY FRUSTRATING FOR AN<br />

ESTABLISHED HOTEL BUSINESS TO SUSTAIN ITSELF<br />

AND EMPLOYEES THROUGH THE LEAN TIMES – ONLY<br />

TO FIND A POP-UP COMPETITOR APPEAR DURING<br />

A PEAK PERIOD WHICH SHOULD BE THEIR TIME TO<br />

CAPITALISE ON TRADE.


HAVE CASUAL OR<br />

PART TIME STAFF?<br />

GET THE RIGHT CONTRACTS WITH THE HR MANUAL NOW UPDATED<br />

FOR 1 JANUARY 2018 CHANGES TO THE HOSPITALITY INDUSTRY<br />

(GENERAL) AWARD 2010<br />

The <strong>QHA</strong> HR Manual helps you organise every challenge<br />

of managing a team of staff.<br />

The manual is regularly updated and includes comprehensive human<br />

resources policies and helpful templates for everything from job<br />

descriptions, appointment letters, discipline and termination<br />

letters, policy and procedure templates, timesheets, employer and<br />

employee forms and much, much more.<br />

The recently revised edition<br />

is available through the online<br />

<strong>QHA</strong> Shop at www.qha.org.au<br />

$365 for members.<br />

$765 for non-members.


ACCOMMODATION<br />

HONG KONG’S OVOLO TAKES A SHINE TO BRISBANE<br />

<strong>QHA</strong> REVIEW | 38<br />

Ovolo Group has followed up last year’s purchase of<br />

the New Inchcolm Hotel & Suites (now Ovolo Inchcolm<br />

Brisbane) with its acquisition of the Emporium Hotel in<br />

Fortitude Valley.<br />

The Hong Kong-based boutique hotel chain’s<br />

$16.5M purchase will be settled in April, bringing its<br />

portfolio of Australian hotels to five including Ovolo<br />

Woolloomooloo and Ovolo 1888 Darling Harbour in<br />

Sydney, and Ovolo Laneways in Melbourne.<br />

Ovolo’s founder Girish Jhunjhnuwala said he was<br />

excited by the opportunity to take the property to the<br />

next level with Ovolo’s signature luxury design interiors<br />

and “all-inclusive” hospitality concept.<br />

“The Emporium Hotel in Brisbane was an obvious<br />

choice for the brand given its incredible success to<br />

date, its boutique nature and appealing location in the<br />

Fortitude Valley retail and dining precinct,” he said.<br />

The Emporium Hotel was touted as Brisbane’s first<br />

luxury boutique accommodation venue when it was<br />

opened by Anthony John Group in 2007. It includes<br />

a rooftop pool, gym and sauna, cocktail bar and<br />

patisserie as well as conference and events space.<br />

Founder and managing director Tony John said the<br />

sale would allow the group to concentrate its energies<br />

on a new project in South Bank.<br />

“We’ve decided the time is right to sell our Fortitude<br />

Valley property, allowing the team to focus on the 2018<br />

opening of our luxury boutique Southpoint Emporium<br />

Hotel,” Tony said.<br />

Ovolo was founded in 2002 and operates five boutique<br />

properties in Hong Kong.


Judy Hill<br />

ACCOMMODATION UPDATE<br />

MAINTAIN PERFORMANCE IN COMPETITIVE MARKETS<br />

With a record supply pipeline in many Australian<br />

destinations, the diversity of new bedroom product<br />

and contribution to the overall tourism product is<br />

excellent. Having lacked investment for many years,<br />

incumbent operators have never had it so good with<br />

increasing demand, stagnant supply, and an optimum<br />

performance environment.<br />

The pace of average annual new supply is now<br />

outstripping the pace of demand growth in many<br />

markets. This can squeeze operational performance,<br />

often resulting in a lack of real RevPar (revenue per<br />

available room) growth. Year-on-year average room<br />

rate declines or growth significantly below CPI levels<br />

are a true testament to increased competition.<br />

The following strategies may assist hotel operators to<br />

consider their position to maintain RevPAR growth :<br />

Revenue management strategy – if a defined<br />

strategy with a 13-month planning outlook is not in<br />

place, it is needed. The loss of opportunity through<br />

a lack of understanding of the effectiveness of a<br />

combination of long-term revenue management<br />

planning coupled with a daily pricing strategy cannot<br />

be understated. Accessing the right data and tools to<br />

effect this strategy efficiently is paramount.<br />

Distribution strategy – distributing, or not distributing<br />

inventory to the most appropriate channels at the<br />

optimum time can significantly reduce the overall cost<br />

of distribution. Understanding demand markets and<br />

business drivers are key to making the right distribution<br />

decisions. A lack of understanding leads to overreliance<br />

on online travel agents (OTAs) and in particular,<br />

low margin channels.<br />

OTAs vs franchising – More recently, the argument<br />

has centred on the benefits of franchising given<br />

continued loss of booking conversion to OTAs by<br />

franchising distribution platforms. Accessing the<br />

expertise of franchising at the right<br />

price to off-set OTA commission is the new<br />

franchising model. Question the traditional fixed-fee<br />

franchising model.<br />

Top-line vanity vs bottom-line sanity – achieving<br />

the most appropriate mix and focusing on Gross<br />

Operating Profit per Available Room (GOPPAR) is the<br />

new mantra. A net RevPAR mindset drives distribution<br />

decision making toward a more profitable outcome.<br />

Actually achieving more direct bookings –<br />

conversion of consumers is the key focus. A close<br />

examination of the website offering and in particular<br />

the effectiveness of the booking engine compared to<br />

OTAs is warranted. For many years, the hotel booking<br />

engine market has lacked innovation and is a key<br />

driver of the continued pace of growth of OTAs.<br />

Take action with variable costs – with a decline<br />

in performance, quick action to rebalance the cost<br />

base is critical. These are often tough<br />

decisions, perhaps with human consequences;<br />

however, these decisions will only serve to provide<br />

for a sustainable business.<br />

Reposition or renovate – with significant new<br />

bedroom stock in local markets, a rethink on<br />

competitive positioning and whether the current<br />

price positioning remains relevant is required.<br />

Renovation<br />

or repositioning may not involve a bedroom centric<br />

strategy. Being smart with how hotels are presented<br />

with a presentation strategy are effective<br />

repositioning tools.<br />

Use data and tools – the hotel software environment<br />

is fragmented and complex, producing significant<br />

quantities of useless data. Streamlining and integrating<br />

various software systems whilst producing relevant<br />

management reporting can save endless hours of<br />

lost productivity.<br />

Engage experts – with the gig-economy growing<br />

apace, relevant experts are available at ever more<br />

competitive rates. The low-risk, time and direct cost<br />

saving potential from contractually engaging with an<br />

expert and learning from their knowledge has the<br />

capacity to drive significant efficiencies.<br />

One percent at a time – there is rarely a silver bullet.<br />

Pursuing multiple minor strategies concurrently can<br />

gradually claw back operating margin. Some strategies<br />

can achieve results in particularly short periods of<br />

time, particularly effective revenue management and<br />

distribution strategy.<br />

Downward pressure on average room rates in<br />

particular markets that are either experiencing high<br />

levels of new supply, falling demand or a combination<br />

of both is not a permanent characteristic of the<br />

market, simply the current stage of the investment<br />

and development cycle. Weathering this stage and<br />

being prepared for further downward pressure allows<br />

significant enterprise value to be generated should an<br />

eventual exit from the business be sought. Maintaining<br />

the business profitably during this stage of the cycle<br />

is an artform that requires experience of such market<br />

characteristics.<br />

<strong>QHA</strong> REVIEW | 39


COMPASS<br />

MUSTERING COURAGE<br />

<strong>QHA</strong> REVIEW | 40<br />

THE GREAT SHEARERS’ STRIKE OF 1891 PUT<br />

BARCALDINE ON THE MAP AS THE BIRTHPLACE<br />

OF THE AUSTRALIAN LABOUR MOVEMENT. JUST<br />

“BARCY” TO ITS 1300 LOCALS, THE TOWN IS A<br />

LENGTHY 520KM DRIVE ALONG THE CAPRICORN<br />

HIGHWAY WEST OF ROCKHAMPTON AND WAS<br />

ESTABLISHED AROUND THE VAST BARCALDINE<br />

DOWNS SHEEP STATION IN THE 1880S.<br />

By 1890 wool was one of Australia’s largest industries,<br />

but Queensland shearers soon became fed up with its<br />

inherent poor working conditions and low wages. A<br />

strike originating on Darling Downs stations<br />

quickly spread.<br />

By <strong>February</strong> the following year central Queensland was<br />

on the brink of civil war as camps of armed unionised<br />

shearers formed outside towns and faced-off against<br />

police protecting imported “scab” shearing gangs. In<br />

May around 3000 striking shearers marched under the<br />

Eureka Flag through Barcaldine, which had become<br />

the unofficial HQ of the strike, and held a political rally<br />

under the branches of a now famous ghost gum tree<br />

in the main street.<br />

Although the unionist shearers were eventually forced<br />

to return to work at the stations out of hunger, the<br />

strike is nonetheless associated with the formation of<br />

the Australian Labor Party with several shearer strikers<br />

going on to become some of the first Labor MPs.<br />

Barcaldine’s ghost gum became a symbol of the<br />

Australian labour movement and was given monument<br />

status as The Tree of Knowledge not long after. Over<br />

the years its importance grew as an icon of the town’s<br />

identity and courage. Sadly, in 2006 the 7-metre high<br />

tree was the victim of a malicious herbicide attack<br />

and died. Its remains were subsequently preserved<br />

intact and “re-rooted” in its original spot as part of a<br />

revamped monument.<br />

In its heyday Barcy had a head count of roughly 5000<br />

who regularly patronised 11 pubs. Surprisingly, the<br />

town now has more pubs per capita than it did then –<br />

most within a convenient dag’s-rattle of each other on<br />

the main street. Its four <strong>QHA</strong> member hotels are just<br />

as lively on Facebook as they are when the taps are<br />

flowing and the stubbie caps are flying.


COMPASS<br />

Tree of knowledge photo credit Outback Queensland<br />

Commercial Hotel<br />

Railway Hotel<br />

Union Hotel<br />

ARTESIAN HOTEL “CUZZIE BRO’S”<br />

85 Oak Street, Barcaldine<br />

@artesianhotel<br />

Barcaldine’s oldest pub dates back to 1887. It’s a live<br />

entertainment venue with a distinct Kiwi flavour in the<br />

middle of Queensland. This is sheep country after<br />

all. “Nau mai, haere mai” and welcome, as they say<br />

across the ditch.<br />

Reviews include:<br />

“Only put my head in the door to say kia ora to the two<br />

beautiful cats that were doing security...” “Great pub.<br />

Speccy place. Hang out with original signed Samantha<br />

Fox at the pool table.”<br />

COMMERCIAL HOTEL<br />

119 Oak Street, Barcaldine<br />

@CommercialHotelBarcaldine<br />

Classic old Queenslander with a heart of gold.<br />

Love darts? The “Commy” is the place to be every<br />

Wednesday. Owner Gerry Fogarty is often the man<br />

to beat since taking over the venue two years ago.<br />

There’s also pool tables, a beer garden and two-up<br />

every Anzac Day with all monies raised going to the<br />

local RSL.<br />

RAILWAY HOTEL<br />

77 Oak Street, Barcaldine<br />

@railwayhotelbarcaldine<br />

With a prime view of the Tree of Knowledge<br />

monument, reviews include:<br />

“Amazing staff! They loved to have a dance with me<br />

and my choice in music! They asked me to come back<br />

to visit and I will just go see them again!”<br />

“It’s a great establishment but last night I had this dream<br />

I went to the jukebox and the only song was the Westlife<br />

version of Uptown Girl. Please don’t ruin this for me.”<br />

UNION HOTEL MOTEL<br />

61 Oak Street, Barcaldine<br />

@ben.pelizzari.90<br />

The Union Hotel Motel is a third generation family<br />

owned and operated business since 1962. It includes<br />

the Witches Kitchen family restaurant and motel<br />

accommodation.<br />

Reviews include:<br />

“They make really good pizzas, staff are nice and the<br />

drinks are cold.”<br />

“Staff were pleasant and friendly. Nice quiet country<br />

pub with country hospitality. Clean and lovely rooms.<br />

Will definitely be staying again.”<br />

<strong>QHA</strong> REVIEW | 41


MP ATTORNEY GENERAL<br />

with The Hon. Yvette D’Ath<br />

A YEAR OF PROMISE<br />

<strong>QHA</strong> REVIEW | 42<br />

Happy New Year to all <strong>QHA</strong> members and staff. I hope<br />

you had a wonderful Christmas and New Year period.<br />

Following the state election, I was honoured to be<br />

appointed to a second term as Attorney-General and<br />

Minister for Justice. I look forward to working with the<br />

Queensland Hotels Association and all hoteliers to<br />

promote our state and its hospitality industry.<br />

This year promises to be one of the most momentous<br />

in Queensland’s history with the Gold Coast<br />

Commonwealth Games to be held from 4 –15 April.<br />

The Games will feature 18 sports and 7 parasports<br />

events at 17 competition venues at the Gold<br />

Coast, Brisbane, Townsville and Cairns, and attract<br />

6,600 athletes and team officials from 70 nations<br />

and territories. With more than 1.2 million ticketed<br />

spectators and a cumulative television audience of 1.5<br />

billion, there has never been a more exciting time to<br />

showcase our great state.<br />

I am sure that our award-winning hospitality and hotel<br />

sector will play an important part in making the 2018<br />

Commonwealth Games a memorable experience for<br />

all participants.<br />

Coming up later this year will be the results of an<br />

independent review of the Tackling Alcohol Fuelled-<br />

Violence policy. The research findings from this project<br />

will help the government develop evidence-based<br />

policies to minimise harm from the misuse and abuse<br />

of alcohol in Queensland. We will also see further<br />

work being done at a state and national level around<br />

consumer protection and harm minimisation in different<br />

forms of gambling.<br />

I wish <strong>QHA</strong> members and staff a safe and<br />

successful 2018.


Konami Australia Pty Ltd. 28 Lord Street Botany NSW<br />

Tel: 02 9666 3111 Email: reps@konami.com.au www.konamigaming.com


OLGR<br />

with Michael Sarquis<br />

OFFICE OF LIQUOR AND GAMING<br />

REGULATION UPDATE<br />

2018 is now well underway and we are ready to face<br />

its many challenges and opportunities. Here at the<br />

Office of Liquor and Gaming Regulation (OLGR) we<br />

make every effort to deliver a first-class service to the<br />

liquor and gaming industry.<br />

We will continue to work with you to ensure your<br />

patrons, staff and the community can enjoy a safe and<br />

pleasant environment to relax and work in.<br />

2017 ANNUAL LIQUOR LICENCE FEE STATS<br />

At OLGR we are encouraged to see that the majority<br />

of licensees are paying their annual liquor licence fees<br />

on time.<br />

Some licensees, however, are still not heeding the<br />

message − avoid serious repercussions to your<br />

business by paying your annual fees on time.<br />

Statistics from 2017-18 payment period show:<br />

• 8156 licence fee notices issued<br />

• 88.93% of licensees paid their fees before the due<br />

date<br />

• 886 licences were suspended for failure to pay the<br />

fee by the due date<br />

• 220 licences cancelled<br />

• 128 infringement notices issued to date for sale of<br />

liquor after licence suspension or cancellation.<br />

For information on penalties for late payment of<br />

liquor licence fees, go to www.business.qld.gov.au/<br />

liquor-gaming.<br />

PROSECUTION<br />

– FORTITUDE VALLEY KARAOKE VENUE<br />

In late 2017, the company director/licensee of a<br />

Fortitude Valley karaoke venue paid a heavy price in<br />

the Brisbane <strong>Mag</strong>istrates Court for non-compliance<br />

with the Liquor Act.<br />

Despite not appearing in court, the licensee was found<br />

guilty (with a conviction recorded) and fined $25,000<br />

plus court costs.<br />

The licensee faced 19 charges for offences under the<br />

Liquor Act, including:<br />

• after-hours trading<br />

• breaches of Brisbane City Council conditions<br />

relating to CCTV security, and<br />

• failing to provide a safe environment, some<br />

of which related to drug use on the licensed<br />

premises.<br />

Office of Liquor and Gaming Regulation (OLGR)<br />

investigators commenced an investigation in early<br />

2017 after multiple warnings were issued to the<br />

licensee from OLGR and Queensland Police Service.<br />

The magistrate heard that the licensee displayed<br />

minimal cooperation with OLGR during the course<br />

of the investigation. She also heard the licensee was<br />

invited to respond to allegations through a formal show<br />

cause process, however, no response was provided.<br />

The magistrate stated that “it was important to deter<br />

those who might be like-minded when conducting<br />

business under a liquor licence from engaging in<br />

similar conduct and to reinforce the requirements and<br />

obligations upon those who are in the business of<br />

selling and supplying alcohol.”<br />

<strong>QHA</strong> REVIEW | 44


Michael Sarquis OLGR<br />

SEE YOU AT AHG EXPO 2018<br />

The Office of Liquor and Gaming Regulation (OLGR)<br />

will be at this year’s Keno Australasian Hospitality and<br />

Gaming (AHG) Expo at the Brisbane Convention and<br />

Exhibition Centre from 7-8 March.<br />

Our experienced and friendly senior licensing and<br />

compliance staff will be at stand 51 to answer<br />

questions you may have on the regulation of liquor and<br />

gaming in Queensland.<br />

This year, representatives from Gambling Help Services<br />

Queensland will also be on hand with us to talk to you<br />

about their services and how they can help your staff<br />

to identify signs of a problem gambler.<br />

The expo is a great opportunity for members of the<br />

gaming industry to meet face-to-face with other<br />

members and key stakeholders and check out the<br />

latest ideas, products, trends and directions for the<br />

gaming and hospitality industries.<br />

We look forward to seeing many of you there.<br />

For more information on the AHG Expo, expo week<br />

events or to register to attend the expo for FREE, visit<br />

www.ahgexpo.com.<br />

REMINDER ABOUT TRADING HOURS FOR EASTER<br />

Be sure to familiarise yourself with the guidelines for<br />

trading over the Easter holidays.<br />

Office of Liquor and Gaming Regulation (OLGR)<br />

compliance officers will be out and about over this time<br />

and they wish to remind you that penalties can apply<br />

to licensees who breach the Liquor Act 1992.<br />

Alcohol service and gaming operations must cease<br />

at midnight on the eve of Good Friday (29 March). On<br />

Good Friday (30 March), you can sell or supply alcohol<br />

from 10am to midnight in conjunction with a meal -<br />

and patrons can purchase alcohol for up to one hour<br />

before their meal, while eating and for one hour after<br />

finishing their meal. Selling takeaway alcohol, providing<br />

gaming services or providing adult entertainment are<br />

not permitted on Good Friday.<br />

On Easter Sunday and Monday (1-2 April), you can<br />

trade at your usual approved trading hours.<br />

Easter time can also mean increased patronage at<br />

some licensed venues. Please remind your staff to be<br />

vigilant with checking ID.<br />

GET READY FOR 2018 COMMONWEALTH GAMES<br />

South east Queensland is just weeks away from<br />

welcoming many visitors from interstate and overseas<br />

for the Gold Coast Commonwealth Games.<br />

Now’s the time for you and your staff to ensure you are<br />

well prepared to maintain your compliance obligations<br />

and make the most of this once-in-a-lifetime event.<br />

In particular, licensees of regulated venues in the<br />

Surfers Paradise and Broadbeach safe night precincts<br />

should ensure they fully understand their obligations,<br />

especially those relating to ID scanning requirements.<br />

OLGR maintains plenty of online resources to assist<br />

you maintain your compliance. Go to www.business.<br />

qld.gov.au/liquor-gaming.<br />

<strong>QHA</strong> REVIEW | 45


TOP DROP<br />

THE RETRIEVER<br />

GOLDEN ALE<br />

Sick Puppy Brewery<br />

WHEN SLOTHS CRY<br />

GOLDEN ALE<br />

Merchant Brewing Co<br />

BLUE SKY IPA<br />

Sunshine Brewery<br />

BELGIAN WHITE<br />

Blue Moon<br />

What a find and what a<br />

magic drop. It is gluten<br />

reduced but this has<br />

certainly not diminished<br />

the flavour at all. The<br />

lightest in colour, this<br />

Blonde Ale mixes a<br />

traditional Aussie hop with<br />

some new world flavour.<br />

We expect, and sure hope<br />

to hear, a lot more from<br />

this Gladstone based<br />

craft brewery.<br />

Another nice surprise<br />

and again, a very nice<br />

drop indeed. Crisp,<br />

dry golden ale layered<br />

with Australian, US and<br />

European hops. A clean<br />

malt body with a subtle<br />

bitterness, with aroma<br />

of citrus, white wine and<br />

tropical fruits. It’s quite<br />

bitter for a golden ale but<br />

certainly goes down easy.<br />

She is bitter with a big<br />

punch of passionfruit. This<br />

one will really knock your<br />

socks off. This is a super<br />

strong hop-forward beer<br />

with aromas of sweet<br />

passionfruit and grapefruit<br />

layered on a strong malty<br />

backbone.<br />

A medium-bodied Belgian<br />

style wheat beer in the<br />

same vein as Hoegaarden<br />

but just not as good.<br />

Flavours of malt blended<br />

with hints of coriander<br />

and orange peel make for<br />

a refreshing beer.<br />

<strong>QHA</strong> REVIEW | 46


TOP DROP<br />

PALE ALE<br />

Sample<br />

GOLDEN ALE<br />

Bridge Road Brewers<br />

GIN<br />

Death’s Door<br />

BARREL-AGED GIN<br />

Barossa Distilling<br />

Company<br />

A mild aroma of fruit and<br />

malt. Soft mouth feel<br />

with stonefruit and faint<br />

citrus notes that don’t<br />

overpower the beer.<br />

Nice bitter finish, quite<br />

refined. It is a refreshing,<br />

respectful nod to<br />

American Pale Ales that<br />

is not out of the ordinary<br />

but very enjoyable<br />

nonetheless.<br />

Not overly complex, but<br />

refreshing. The Bridge<br />

Road Brewers Golden Ale<br />

uses all Australian pale<br />

malts and aromatic hop<br />

varieties. Aroma of crisp<br />

biscuity malt. Taste of<br />

tropical fruits and hints of<br />

pale malt. Crisp, smooth<br />

and light but somewhat<br />

safe.<br />

Death’s Door Gin takes<br />

its name from the most<br />

treacherous waterway<br />

in the Great Lakes,<br />

separating Washington<br />

Island from the Door<br />

County peninsula in<br />

northern Wisconsin. It is<br />

a London Dry style of gin<br />

distilled in the Wisconsin<br />

town of Middleton. It<br />

is made up of a simple<br />

mix of three botanicals:<br />

juniper berries, coriander<br />

and fennel seeds. This<br />

balanced blend has seen<br />

it become extremely<br />

popular with bartenders<br />

across the US who<br />

consider it to be a soft,<br />

versatile gin.<br />

Single Batch handcrafted<br />

Gin, aged in an oak<br />

barrel that had previously<br />

held Shiraz and then<br />

Tawny Port before<br />

being cut down to 100<br />

litres and re-charred by<br />

a Barossa Cooper. It<br />

has characteristics of<br />

a Speyside Style single<br />

malt but is still very much<br />

a Gin. Recommended<br />

to drink as a gin with a<br />

dash of dry ginger and a<br />

squeeze of fresh lime or<br />

as a whisky over ice.<br />

<strong>QHA</strong> REVIEW | 47


WINE with John Rozentals<br />

Mount Langi Ghiran’s Hollows Vineyard … protected from western Victoria’s cold south-westerlies.<br />

A SCRUMMY NEW RED<br />

Trevor Mast, who died aged just 63 in March 2012,<br />

developed vineyards at several sites in the foothills of his<br />

beloved Mount Langi Ghiran, in western Victoria.<br />

Among them was the Hollows vineyard, established in<br />

1996 on a site protected from the cold south-westerlies<br />

and with a variety of aspects and soil types suited to<br />

producing a range of the wine styles that Mast<br />

was seeking.<br />

The name is derived from both the surname of the<br />

property’s previous owner and the undulating nature<br />

of the landscape of the little valley that this vineyard<br />

occupies at the northern end of Mount Langi Ghiran.<br />

The first shiraz under the Mount Langi Ghiran Hollows<br />

Vineyard label was produced from the 2010 vintage<br />

and received immediate acclaim for its soft and<br />

approachable, yet quite richly flavoured cool-climate<br />

style.<br />

During the 2015 vintage, a block of the Italian red variety<br />

sangiovese from the Hollows vineyard caught the eye —<br />

and obviously the palate — of the Mount Langi Ghiran<br />

winemaking team, who found it individual enough and<br />

delicious enough to commit to the production of a new<br />

wine under the Mount Langi Ghiran Hollows<br />

Vineyard label.<br />

I certainly found it delicious enough to include as one of<br />

my wines of the month.<br />

Visit www.langi.com.au.<br />

TOP SHELF with John Rozentals<br />

MOUNT LANGI GHIRAN<br />

2015 Shiraz<br />

ISOBEL ESTATE<br />

2016 Chardonnay<br />

MOUNT LANGI GHIRAN<br />

2015 Sangiovese<br />

<strong>QHA</strong> REVIEW | 48<br />

Softness and<br />

approachability seem to<br />

be consistent keys to the<br />

structure of Langi shiraz<br />

and they certainly shine<br />

here. Look for richly layered<br />

flavours of dark berryfruits<br />

intertwined with the lifted<br />

scents of spices. Match<br />

with some really top steak,<br />

straight off the char grill.<br />

For most of the winedrinking<br />

world, New<br />

Zealand’s Marlborough<br />

region is synonymous<br />

with sauvignon blanc. This<br />

wine is proof that other<br />

grape varieties also do<br />

well there. It was recently<br />

crowned Champion Wine<br />

of Show at the Air New<br />

Zealand Wine Awards, the<br />

first time in 25 years that a<br />

Marlborough chardonnay<br />

had won that trophy.<br />

The flavours of red<br />

cherries, with distinct<br />

herbal notes, are the keys<br />

to this lovely mediumbodied<br />

red. Don’t expect<br />

incredibly dense, deep<br />

colour. Sangiovese just<br />

isn’t like that. Instead<br />

you get a glass of joyful,<br />

fruit-driven, food-friendly<br />

red that would go a treat<br />

in your local bistro with a<br />

bowl of red-sauced pasta.


Paul St John-Wood<br />

PUBTALK<br />

THE IMPORTANCE OF A STRATEGIC PLAN<br />

By now all the holiday festivities have concluded and<br />

you are back to business as normal. From all reports,<br />

most pubs have enjoyed a positive January to kick off<br />

the year which has been very pleasing to hear. I have<br />

assisted a number of hoteliers with formatting strategic<br />

plans for the year ahead – the below information was<br />

provided to hoteliers last year and again it may prove<br />

timely to ask yourselves these questions to ensure you<br />

are focused for the challenges which may lay ahead;<br />

Developing a strategic plan - nine questions publicans<br />

should never stop asking themselves<br />

Your strategic plan should at least prepare you for,<br />

if not predict this evolution based on responses to<br />

the following simple questions. Your responses may<br />

change as rapidly as year to year so it is important<br />

to frequently revisit this strategic process and adapt<br />

where necessary.<br />

1. What business are you in? What business are<br />

you really in?<br />

A typical publican will answer this question by<br />

explaining their alcohol product range or list the<br />

counter meals that they sell. But this is not the<br />

business that you are in. The business that you are in<br />

is customer satisfaction. As a hotelier, you must always<br />

define your business in terms of what your products<br />

and services do to improve the life of your patrons<br />

through their experience and interaction at your hotel.<br />

2. What business will you be in the future, based<br />

on current trends?<br />

In business, the trends are everything. Which way is<br />

the market going for you today, and what changes<br />

do you need to make in your strategic direction to<br />

continue to exceed the expectations of your target<br />

market tomorrow?<br />

3. Who are your patrons? Your ideal patrons?<br />

Your perfect patrons for what you sell?<br />

You can’t hit a target that you can’t see! As society<br />

and culture changes, your ideal customer profile<br />

changes as well.<br />

4. What does your patron consider as value?<br />

What do your patrons want to enjoy or receive from<br />

your products and services more than anything else?<br />

What must your customer be convinced of in order to<br />

frequent your hotel rather than that of someone else?<br />

5. What do you do especially well?<br />

In what areas do you excel? What is your competitive<br />

advantage? What makes your products and services<br />

superior to that of any other offered by the competitors<br />

in your region?<br />

6. What are your goals?<br />

You know the importance of detailed, business<br />

development planning 12, 18 or 24 months ahead.<br />

Before you create a strategic plan of action, you must<br />

know the answers to the following questions: What<br />

are your sales goals for the next year, broken down by<br />

month, or even week and day? What are your goals<br />

for profitability? Most of all, does everyone in your hotel<br />

who is responsible for achieving those goals know<br />

exactly what those goals are?<br />

7. What are the constraints on your business today?<br />

What is holding you back from achieving your goals of<br />

sales, cash flow, and profitability?<br />

Of all the factors that are holding you back from<br />

achieving successful business development, what is<br />

the biggest single factor, and what could you do to<br />

alleviate this constraint?<br />

8. What are the 20% of your activities that can<br />

account for 80% of your results?<br />

What are the 20% of your products or services that<br />

can account for 80% of your sales? What are the<br />

20% of your patrons that account for 80% of your<br />

business? What are the 20% of things that you can do<br />

personally that can account for 80% of your results?<br />

9. Based on your answers to the above<br />

questions, what strategic plan of action should<br />

you take immediately? What should you do now?<br />

What should you stop doing? What products or<br />

services should you discontinue altogether so that<br />

you have more time to work on those few things, that<br />

20%, that can make an enormous difference in your<br />

business?<br />

<strong>QHA</strong> REVIEW | 49


AUSTRALASIAN HOSPITALITY AND GAMING EXPO<br />

7-8 MARCH 2018<br />

BRISBANE CONVENTION & EXHIBITION CENTRE


AHG EXPO SHOWCASE<br />

With over 200 stands under one roof the Keno<br />

Australasian Hospitality and Gaming (AHG) Expo at<br />

the Brisbane Convention & Exhibition (BCEC) is a<br />

MUST DO for everyone involved in hospitality and<br />

gaming industries, clubs, pubs, restaurants, cafes and<br />

entertainment venues.<br />

The Keno AHG Expo showcases the latest in<br />

gaming products, entertainment, food and beverage,<br />

technology, construction, education, furniture, and<br />

innovative design.<br />

In addition to two days of innovation on the floor at<br />

the Expo, the whole week is packed with a range of<br />

ancillary events designed to help invigorate you and<br />

your venue:<br />

Monday 5 March: Get a sneak peak behind the scenes<br />

as you visit some of Brisbane’s newest, inspiring and<br />

award-winning clubs, pubs and bars on the Monday<br />

with the AHG Bus Tours.<br />

Tuesday 6 March: Get down to business with a oneday<br />

education event which will challenge pub directors<br />

and managers to re-examine the future of pubs across<br />

Australia.<br />

Wednesday 7 March: Catch up with suppliers,<br />

colleagues and then enjoy the AHG Cocktail Party from<br />

4 – 5.30pm which is held within the expo floor itself<br />

and entry is free.<br />

Thursday 8 March: Kick off the final day of the<br />

expo with the AHG Breakfast. Jeff Horn, Australian<br />

Professional Boxer has been announced as the<br />

Keynote speaker! Tenacity, courage and work ethic is<br />

how Jeff got to where he is today. Come along and<br />

hear his story so that you can implement some of this<br />

into your business.<br />

Go to ahgexpo.com to see the floor plan and a full list<br />

of exhibitors.<br />

<strong>QHA</strong> REVIEW | 51


AHG EXPO SHOWCASE<br />

IT’S ALL ABOUT<br />

WHAT’S INSIDE<br />

<strong>QHA</strong> REVIEW | 52<br />

This year at the Australasian Hospitality and Gaming<br />

Expo, we invite you to join us on the Aristocrat stand<br />

as we demonstrate “it’s all about what’s inside.”<br />

As you step onto the Aristocrat stand, immerse<br />

yourself in every element, every innovation and<br />

everything we have. Experience our commitment and<br />

passion for every aspect of what sets our gaming<br />

experience, future forward planning and customer<br />

commitment apart.<br />

From the inspired artists at our design studios to the<br />

technical expertise of our mechanical engineers, our<br />

core value of passion drives everything we do. Our<br />

goal is to give you more of what works for you and<br />

your customers including our leading-edge cabinets to<br />

transform your floor and diverse portfolio that illustrates<br />

both choice and flexibility for your venue.<br />

Investing in every element of the gaming experience is<br />

essential in driving player engagement, innovation and<br />

performance. Our hardware and software solutions<br />

require collaboration from our industry top talent to<br />

combine every element of our products including<br />

math, art, scripts, systems modules and music. As<br />

you step onto our stand, you will notice Aristocrat’s<br />

commitment to breadth and depth in product portfolio.<br />

Our diverse portfolio offers content category support<br />

across all cabinets to ensure you have the best<br />

performing products on your floor at all times.<br />

Every innovation at Aristocrat is underpinned by our<br />

thriving culture and company values. We challenge our<br />

people to think outside the box and inspire imagination<br />

to create revolutionary ideas that will change the<br />

gaming industry.<br />

As pioneers of the hold ‘n’ spin game mechanic,<br />

Aristocrat is committed to supporting and innovating<br />

in this space to address this significant segment. After<br />

the successful launch of Dragon Link in Queensland,<br />

we are thrilled to roll out this market-leading product<br />

to other regions across 2018 to support the growing<br />

linked progressive category. You can expect to see the<br />

latest iterations of both Lightning Link and Dragon<br />

Link on our stand at AHG.<br />

As a global sector leader, we are giving everything we<br />

have for our customers’ success. Aristocrat actively<br />

attracts and invests in top industry D&D talent to<br />

create the world’s greatest gaming experience, every<br />

day. We believe it’s all about what’s inside and that<br />

people are the heart of our business and the talent<br />

behind our success, which is why we’re committed<br />

to supporting our people at every stage in their career<br />

and building a high-performance workforce. We will<br />

continue to have the courage and confidence to be<br />

thought-leaders through the diversity of our people<br />

and technological leadership.<br />

So, join Aristocrat at AHG 2018 as we showcase<br />

how “it’s all about what’s inside.” We look forward to<br />

strengthening our relationships with our customers<br />

even further and gaining your valuable feedback on our<br />

portfolio. See you at the show!<br />

Every element. Every innovation. Everything we have.<br />

To find out more about Aristocrat’s product line up<br />

visit info.au.aristocratgaming.com.


AHG EXPO SHOWCASE<br />

IGT PROPELS GAMING<br />

FORWARD AT AHG18<br />

The 2018 Australasian Hospitality Gaming Expo will<br />

showcase a new range of machines and games to<br />

propel the gaming industry forward through evolving<br />

and innovating game play.<br />

Last year, IGT ignited its local business in ANZ with an<br />

investment in people and technologies to develop new<br />

games and systems that offer variety and performance<br />

for more entertainment and more sustainable<br />

revenues. And the new line-up for the show continues<br />

this momentum.<br />

Nigel Turner, IGT’s head of marketing for ANZ<br />

commented: “Last year was all about sparking a new<br />

direction for our company and delivering our first<br />

set of games to deliver a boost to our customers’<br />

revenues. At AHG we enter our next phase with a new<br />

cabinet – the CrystalCurve-i – and new games that<br />

are evolutions of old concepts or innovations that are<br />

new to market. Through our solid roadmap we will<br />

propel our customers’ business forward and deliver<br />

new game concepts for players.”<br />

IGT’s new CrystalCurve-i features a 42” Full HD portrait<br />

screen and a full suite of games including Wild Fury<br />

and Fortune Fury, which are now available in the<br />

market and initial performance figures have been very<br />

promising.<br />

Turner continued: “At AHG there will be additional<br />

games for our Curve-i: Star Stax, a single level SAP<br />

with bonus levels that are driven by the denomination<br />

plus a rapid hitting jackpot feature and bonus chase;<br />

and Fortune Gong Link which kicks off with three<br />

different base games and sees the evolution of our<br />

successful Prize Disk game play.<br />

For our CrystalDual-i cabinet we’ll be showcasing<br />

a number of new games including IGT’s multigame<br />

multi-denomination offering – called Multistar – which<br />

includes Multistar Dazzling Diamonds and the new<br />

Multistar All Stars. Both these themes showcase our<br />

new graphics and layouts with games that have a<br />

flexible mix of volatility and denomination.<br />

In gaming management systems, IGT Advantage<br />

Club continues to take remarkable leaps forward in<br />

performance and in additional innovative solutions<br />

enabling venues to better manage their patrons’<br />

experience and customer service, drive loyalty and<br />

improve their bottom-line performance.”.<br />

<strong>QHA</strong> REVIEW | 53


VIRTUAL REALITY IS TRANSFORMING<br />

ARCHITECTURE IN THE HOTEL INDUSTRY<br />

<strong>QHA</strong> REVIEW | 54<br />

Brand + Slater Architects has been using Virtual<br />

Reality (VR) technology as part of our design process<br />

for a number of years, transporting hotels into a fully<br />

immersive 3D environment of their proposed building<br />

projects, before being built.<br />

When you first think of VR, there’s a few things that<br />

may come to mind (The Matrix, Star Trek, nerdy gamers<br />

who spend all their spare time immersed in a virtual<br />

world…). Today though, VR has so much potential for<br />

architects and our clients. From initial design mockups,<br />

to project collaboration, through to the finishing<br />

touches like material finishes and lighting, VR’s use in<br />

the design process is powerful. Here’s how:<br />

COMMUNICATING DESIGN IDEAS BETTER THAN EVER<br />

It takes years of experience to have the ability to read<br />

architectural drawings. A well-rendered 360° image<br />

combined with a VR headset allows our clients to<br />

stand in an authentic environment and look around<br />

in the same way you do in the real world. Tilt your<br />

head up and you see your ceiling and lighting design,<br />

look straight forward and you see your reception and<br />

feature-wall, tilt to the right and view the main foyer<br />

entrance, and looking down you see your selected<br />

flooring in vivid detail.<br />

FEELING THE SPACE<br />

VR offers a person a better sense of spatial awareness<br />

than any other technology we’ve ever had access to<br />

before. Being fully immersed in the model means you<br />

get a real sense of scale. Our clients can not only see<br />

what’s been created, they can “feel” what it is like to<br />

be in that space. Conveying this feeling to clients can<br />

often be one of the hardest parts of a project for an<br />

architect or designer, again speeding up the process<br />

and easing communication.<br />

REAL-TIME FEEDBACK<br />

Our clients can navigate the space and critique it<br />

simultaneously prior to breaking ground on site. This<br />

means less time going back and forth revising designs,<br />

with feedback and revisions happening in real-time<br />

while you walk through your project.<br />

CREATE EXPERIENTIAL MARKETING MATERIALS<br />

There has never been a better tool than VR to get<br />

people excited about your building project and<br />

set it apart from others. Virtual walk-throughs of<br />

hotel redevelopments and refurbishments from the<br />

architectural perspective can be easily translated into<br />

digital content to be posted online or offered as a VR<br />

experience for customers inhouse.<br />

Want to know more? Visit us at Stand 262 at the 2018<br />

AHG Expo to test out our VR technology for yourself!


AHG EXPO SHOWCASE<br />

A DYNAMIC DISPLAY<br />

FOR THIS YEAR’S AHG TRADESHOW, AINSWORTH<br />

GAME TECHNOLOGY WILL PRESENT ITS PRODUCTS<br />

IN A DYNAMIC BOOTH, WHERE THE AUDIENCE<br />

WILL BE OFFERED A COMPELLING GAME CONTENT<br />

DISPLAY ON THE FULL LINE OF INNOVATIVE<br />

CABINETS, INCLUDING THE EVO AND A640®.<br />

BUILDING THE LIBRARY<br />

Several new brands can also be seen on the dualscreen<br />

EVO including Fire Power, Fire Power<br />

Jackpots, Big Hit Bonanza Jackpots, Jackpot<br />

Strike and Year of the Dog Deluxe. These game<br />

series offer new play mechanics and math models,<br />

along with improved sound and art packages, to take<br />

EVO content to the next level.<br />

PAC-MAN FEVER<br />

PAC-MAN WILD EDITION continues to perform!<br />

The iconic PAC-MAN character is one of the most<br />

recognisable figures in arcade game history and<br />

was the basis for the most successful arcade game<br />

of all time. Ainsworth will display this outstanding<br />

Standalone Progressive Multi-Denom in the A640®<br />

cabinet.<br />

PAC-MAN WILD EDITION offers players all the<br />

excitement of the classic arcade game. The game<br />

features a thrilling free games feature, a Wheel Spin<br />

feature and a progressive jackpot. Throughout the<br />

game, PAC-MAN makes appearances offering<br />

players wilds and other fun ways to win.<br />

In addition to PAC-MAN WILD EDITION, among the<br />

titles on display for the A640® will be the exciting new<br />

games Stacked Up and King Kong. Additionally,<br />

entirely new brands like Redbeard Riches, Cards of<br />

Cash, Triple Challenge and The Cash-O-Tron<br />

will debut at the show.<br />

These games take full advantage of the stunning<br />

A640®, which features optimal viewing on a 40-inch<br />

high-definition LCD game screen and an attractive<br />

design creating powerful game experiences with eyecatching<br />

game art. The cabinet comes standard with<br />

a touchscreen LCD button deck and a mechanical<br />

“bash button” to combine the ease of new technology<br />

with the excitement of traditional slot play. An optional<br />

21.5-inch LCD topper will attract players across busy<br />

gaming floors.<br />

Be sure to visit Ainsworth at AHG 2018!<br />

For more information, jump on their website<br />

www.agtslots.com.au or alternatively contact<br />

your local Sales Executive on (07) 3209 6210.<br />

<strong>QHA</strong> REVIEW | 55


AHG EXPO SHOWCASE<br />

ARUZE GAMING: NEW PEOPLE,<br />

POPULAR PRODUCTS<br />

ARUZE GAMING AUSTRALIA HAVE MADE A FEW<br />

CHANGES, ANNOUNCING THE APPOINTMENTS OF<br />

CAMERON LOUIS AS GENERAL MANAGER, MICHAEL<br />

MCCARTHY AS STATE MANAGER OF QUEENSLAND/<br />

NORTHERN TERRITORY, AND LEANNE FULTON AS<br />

BUSINESS DEVELOPMENT EXECUTIVE QUEENSLAND.<br />

Cameron’s career in the gaming industry spans 20<br />

years, most recently as Senior Vice President Asia<br />

Pacific at Interblock. Prior to Interblock, Cameron held<br />

multiple managerial positions at International Game<br />

Technology (IGT) and Ainsworth Game Technology.<br />

Michael’s career in the gaming industry dates back<br />

to 1995, most recently as chief executive officer of<br />

Club8Casino.com.au, Australia’s first online simulated<br />

casino. Michael is currently a board member of the<br />

RSL and Services Clubs Association Queensland,<br />

and carries multiple certifications. With over 10 years<br />

of venue management experience in large clubs and<br />

experience as a hotel operator, combined with a<br />

background of machine sales and LMO experience,<br />

Michael has a full understanding of what venue<br />

managers are looking for from their gaming suppliers.<br />

Leanne’s career in the gaming industry spans 15 years.<br />

She has previously held sales positions at Ainsworth<br />

Game Technology and Shufflemaster. Leanne has a<br />

Certification of Excellence in Gaming Management<br />

from the University of Nevada-Las Vegas. Leanne also<br />

has over nine years’ venue operations experience that<br />

ensures she fully understands the needs of her clients.<br />

Aruze is very excited with the recently released cabinet<br />

“Cube X”. The “Cube X” has a 24” HD monitor,<br />

LCD button panel, fast processor, and ergonomic<br />

design. Our current series “Jungle Cash” and “Cash<br />

Locomotive” are proving very popular with players.<br />

At Aruze we stand by our products, offering first-class<br />

performance guarantees on any Cube X purchase. The<br />

industry-leading two-year performance guarantee is<br />

the first of its kind, and we want our customers to be<br />

100% happy.<br />

Recent installations include Calamvale Hotel, RQ’s<br />

Tavern, Colmslie Hotel, Landsborough Hotel, Parkhurst<br />

Tavern, Centenary Tavern, Forest Lake Hotel, Holland<br />

Park Hotel and the Upper Ross Hotel.<br />

Venues have been more than happy with the game<br />

performance generally but especially impressed with<br />

the nett returns of between 9.3% and 9.8% on higher<br />

than average floor turnover.<br />

With more content due to be released this year, and a<br />

state of the art new cabinet with many years’ life still<br />

to go, venues can purchase with confidence knowing<br />

there is continued gaming support.<br />

ABOUT ARUZE GAMING AUSTRALIA PTY LTD<br />

Aruze Gaming Australia provides state of the art<br />

technology to the casino, hotel and club market. Aruze<br />

Gaming provides a total machine solution for any size<br />

venue. Aruze Gaming are designers and suppliers of<br />

gaming solutions with global branches in America,<br />

Australia, Macau and South Africa.<br />

<strong>QHA</strong> REVIEW | 57


AHG EXPO SHOWCASE<br />

passionate<br />

dependable<br />

At H&L inventory management<br />

is a passion<br />

We pride ourselves on<br />

our understanding of the<br />

hospitality industry<br />

Be assured that our reports<br />

are accurate and not “near<br />

enough” as some others may be<br />

You can always depend on<br />

us to support your business<br />

Call Us 1800 778 340<br />

<strong>QHA</strong> REVIEW | 58<br />

www.hlaustralia.com.au<br />

Australia – making all things POS, possible!


AHG EXPO SHOWCASE<br />

HOW EFFECTIVELY DOES YOUR POS TALK?<br />

Can your POS “talk” and what can it talk to? H&L<br />

Australia has maintained an overall approach to<br />

venues, allowing them to manage and recognise all<br />

aspects of their business including stock control, POS,<br />

workforce, bookings, and loyalty and marketing. All of<br />

our products are able to “talk” to each other, in that<br />

they are integrated or have an interface. This allows<br />

you as a venue owner to fully understand the ins and<br />

outs of your business, and determine what and how<br />

each component is contributing to your bottom line.<br />

SYSNET<br />

Our core H&L product is Sysnet, a hugely popular<br />

POS and inventory management software, that<br />

many hospitality staff are accustomed to or have<br />

had exposure. It has the most comprehensive stock<br />

management system, which handles ordering,<br />

receiving, and cost analysis, and works from the<br />

inside-out, integrating to a range of H&L products<br />

seamlessly. As all integrations are managed inhouse,<br />

there are no glitches or issues as other software may<br />

experience.<br />

WORKFORCE MANAGEMENT<br />

Workforce Management is a result of listening and<br />

responding to many years of feedback from the<br />

hospitality industry. It includes a range of tools and<br />

devices that allow venues to have an “upper hand” in<br />

reducing wage costs, while simultaneously complying<br />

to the complex conditions of the Modern Award<br />

System and Fair Work Act. Workforce Management<br />

allows you to forecast your revenue and set budgets<br />

based on actual sales, and when integrated with<br />

Sysnet allows actual wages and revenue to be<br />

monitored as the week unfolds. Managing wages<br />

in a system that integrates fully to your POS and<br />

payroll software empowers you to truly manage your<br />

business.<br />

BOOKBOOK<br />

BooKBooK is an advanced booking system that<br />

achieves what no other restaurant reservation<br />

application can. Its advanced integration with the<br />

H&L point of sale is what makes it unique — all<br />

bookings, correspondence, customer history, and<br />

table management will appear on the POS. BooKBooK<br />

saves time, with no need to allocate tables or organise<br />

running sheets, while seamlessly handling deposits.<br />

The comprehensive integration ensures that you will<br />

never miss a booking.<br />

ZEN GLOBAL<br />

Zen Global is able to handle your loyalty and<br />

marketing, gift cards, and live sales reporting. It is a<br />

platform which integrates with Sysnet to provide up<br />

to date sales and loyalty information over the cloud.<br />

Gift cards are able to be recharged and redeemed<br />

through the POS. It also consolidates live sales<br />

data from multiple sites to one database. Email and<br />

SMS marketing tools allow you to target customers<br />

based on their dining habits, membership data, and<br />

membership type. This ensures members are getting<br />

the most relevant information to them. All of which is<br />

possible due to the integration between H&L and Zen<br />

Global.<br />

HARDWARE<br />

Simply put, if you don’t have hardware, then you don’t<br />

have point of sale. Our webshop stocks many different<br />

state of the art hardware options and provides easy<br />

access to purchase these components at the click<br />

of a button. We are always on the forefront of new<br />

hardware technology, while simultaneously ensuring<br />

they are reliable, stable, and fit for purpose.<br />

If you are looking to improve profitability, a fully<br />

integrated POS that considers not only your current –<br />

but also future – needs is absolutely imperative.<br />

For more information on H&L’s product suite<br />

or to visit our online store, please look to<br />

www.hlaustralia.com.au.<br />

Feel free to contact CEO Burt Admiraal at<br />

burt@hlaustralia.com.au or 0418 550 005 for<br />

any questions. You can also contact our office on<br />

1800 778 340 or sales@hlaustralia.com.au.<br />

<strong>QHA</strong> REVIEW | 59


Small in size -<br />

Big in stature<br />

In the modern catering and food service<br />

sector, there is a capital element to be<br />

taken into account: space organisation.<br />

Space has been getting smaller and<br />

smaller in order to reduce operational<br />

costs. To address this requires a new<br />

way of thinking about a product:<br />

multi-function, efficient & space saving.<br />

In one word: Kompatto


AHG EXPO SHOWCASE<br />

EFFICIENT SPACE UTILISATION<br />

WITH SMALL FOOTPRINT<br />

Stoddart are Australia’s premier metal fabricators,<br />

engineers and suppliers of food service equipment.<br />

Founded in Queensland in 1959, Stoddart now<br />

manufacture and import a large range of equipment<br />

for food service applications in their 22,500 m2<br />

manufacturing facility in Brisbane. In addition,<br />

Stoddart’s warehouses and sales teams in Sydney,<br />

Melbourne, Adelaide and Perth ensure all regions<br />

of Australia are covered. With over 50 years in the<br />

marketplace, it is incredible to see that Stoddart are<br />

still innovating and leading the industry forward.<br />

In the modern catering and food service sector,<br />

there is a capital element to be considered: space<br />

organisation. To reduce operational costs, allocated<br />

space has been getting smaller. To address this issue<br />

requires a new way of thinking about equipment: multifunction,<br />

efficient, space saving.<br />

In one word: Kompatto.<br />

Being launched by Stoddart in March, the Kompatto<br />

comprises all the cooking modes of a great<br />

professional oven, while packing them into a 519mm<br />

wide footprint. This is space optimisation at its finest,<br />

utilising 40% less space than a conventional combi<br />

oven, allowing more work space without any loss<br />

in production.<br />

Although considered to be of superior quality, “dry”<br />

steam is not always suited to every food type and<br />

desired result. When cooking large food items or<br />

food with particularly dense fibres, it is advisable to<br />

use steam with the proper degree of hydration and<br />

penetration, which will cook the food faster while<br />

preserving the tenderness. So far, the only patented<br />

Steam Tuner system provided by the Kompatto oven<br />

can deliver options for steam.<br />

Kompatto ovens allow the user to determine both the<br />

quantity and the quality of the steam in the cooking<br />

chamber. The Steam Tuner system allows the user to<br />

adjust the degree of steam hydration to the precise<br />

level of dryness or humidity to provide the desired<br />

result.<br />

Also, the Kompatto’s unique Meteo humidity<br />

control system allows for precise and efficient water<br />

consumption with minimal waste. Additionally, the<br />

water needed to reduce steam condensation is used<br />

in a more economical way, reducing consumption<br />

even further.<br />

Like all Stoddart products, the Kompatto is a robust<br />

unit that is built to last and has therefore been<br />

confidently backed with a solid 24-month warranty.<br />

To discover more about this unique product, or to<br />

see a demonstration in one of Stoddart’s operational<br />

demonstration kitchens in each state office,<br />

call 1300 79 1954 or email info@stoddart.com.au<br />

<strong>QHA</strong> REVIEW | 61


TRADE DIRECTORY<br />

CASINO CONSOLES<br />

Footrest, slimline and cashless bases<br />

available. Casino Consoles, the only<br />

name you need when it comes to<br />

professional poker machine bases<br />

and screening.<br />

P: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

COMMERCIAL FITOUTS<br />

Bars, Clubs, Cafes, Restaurants.<br />

Specialists in unique and premium<br />

nationwide commercial fit-outs for<br />

clubs, bars, cafes and restaurants.<br />

P: 1300 426 637 (1300 HAMMER)<br />

E: sales@clubbarconcepts.com.au<br />

www.clubbarconcepts.com.au<br />

SCIENTIFIC GAMES<br />

This new generation of exciting game<br />

content draws on the strength of<br />

Scientific Games to create one of<br />

the most dynamic game libraries<br />

in the market.<br />

P: 07 3458 9180<br />

www.sggaming.com/australia<br />

REFRIGERATION SYSTEMS<br />

Time to upgrade your beverage and refrigeration systems?<br />

Call us for expert advice and all your requirements including:<br />

Quality beer dispensing equipment | Ice machines |<br />

Refrigeration | Custom solutions for all venue sizes | AS5034<br />

Compliancing | Sales, Installation, 24/7 Service.<br />

Phone: 07 3422 0011 www.allsocool.com.au<br />

BEER DISPENSING SYSTEMS - Sales - Service - Installation<br />

Refrigeration | Glycol Equipment | Beer Gas Equipment<br />

| Beerline Cleaning | Electronic Spirit Dispensers | 24/7<br />

Maintenance, Servicing and Repairs. Australia’s largest<br />

manufacturer, installer and suppler to beer dispensing<br />

equipment. Proudly Australian Owned and Operated.<br />

5 Holden Street, Woolloongabba, QLD 4102<br />

Phone: 07 3421 5200 www.andale.com.au<br />

<strong>QHA</strong> REVIEW | 62<br />

PRESTIGE GAMING STOOLS<br />

Comfort at Play<br />

Karo Australia Pty Ltd<br />

P: 02 9980 1431<br />

E: info@karo.com.au<br />

www.karo.com.au<br />

DOWNTOWN DOMESTICS<br />

Too busy to get domestic?<br />

Window cleaning | Building washing<br />

Housekeeping | Carpet / Upholstery<br />

Cleaning | Bond / Spring cleaning |<br />

Emergency cleaning | Pest control.<br />

P: 1300 386 963<br />

www.downtowndomestics.com<br />

CITY PROPERTY SERVICES<br />

Over 25 years of commercial cleaning<br />

services | Compliant with ISA 9001<br />

| Quality assurance | EcoClean<br />

Certified using environmentally<br />

friendly products | Free quotations.<br />

P: 07 3391 2005<br />

www.citypropertyservices.com


TRADE DIRECTORY<br />

PROUD PLATINUM PARTNERS OF THE <strong>QHA</strong>.<br />

COMPLETE FACILITY MANAGEMENT SPECIALISTS<br />

Brisbane | Gladstone | Gold Coast | Sunshine Coast |<br />

Mackay | Toowoomba | Townsville | Wide Bay. Hospitality<br />

cleaning specialist, Hotel refurbishments, Lawns & ground<br />

maintenance, Property & asset management, High pressure<br />

cleaning/ non slip solution specialists.<br />

P: 1800 262 637<br />

www.cmbm.com.au<br />

GLASS RECYCLING MANAGEMENT<br />

Save time, space, money, people and the environment.<br />

Reduce bottle noise inside and outside your venue. Improve<br />

workplace health and safety. Reduce space needed for glass<br />

waste bins. Save money on your current waste charges<br />

Free trial call 1300 306 039 E: info@bottlecycler.com<br />

www.bottlecycler.com<br />

INTEGRATED POS SOLUTIONS<br />

As used by Award Winning Hotels. New Compact<br />

10” Touch Screens available. 10” & 15” Hotel and Bar<br />

POS Solutions.<br />

P: 1300 BIZSTAR 1300 249 782<br />

E: reg@bizstar.com.au<br />

www.uniwell.net.au to find out more.<br />

MARKET LEADING BRANDS IN EQUIPMENT<br />

No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable. Convotherm, Waldorf,<br />

Waldorf Bold, Turbofan, Washtech.<br />

Phone: 1800 023 953 E: info@moffat.com.au<br />

Service department: 1800 622 216<br />

ADVERTISE<br />

For more information on advertising in the<br />

<strong>QHA</strong> REVIEW contact<br />

Bryony Brand: 0400 462 843<br />

qhareview@qha.org.au<br />

<strong>QHA</strong> REVIEW | 63


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />

ACCOUNTING/ TAX<br />

Hanrick Curran<br />

Accountants & Strategists<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.<br />

com.au<br />

HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

www.hlb.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

www.prosperityadvisers.<br />

com.au<br />

FTI Consulting<br />

Ph: 07 3225 4900<br />

www.fticonsulting.com<br />

McGrathNicol<br />

Ph: 07 3333 9800<br />

www.mcgrathnicol.com<br />

Darren S Dickfos Architects<br />

Ph: 07 3358 1786<br />

www.ddarchitects.com.au<br />

Hot Concepts Design and<br />

Construction<br />

Ph: 07 3277 7740<br />

www.hotconcepts.com.au<br />

New Life Restorations<br />

Ph: 1300 356 633<br />

www.newliferestorations.<br />

com.au<br />

Unita Group<br />

Ph: 1300 659 399<br />

www.unita.com.au<br />

BEVERAGES<br />

Accolade Wines<br />

Ph: 07 3252 7933<br />

www.accolade-wines.<br />

com<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

treasurywineestates.com<br />

Liquor Marketing Group<br />

Ph: 07 3246 5272<br />

www.bottlemart.com.au<br />

EDUCATION, TRAINING<br />

& EMPLOYMENT<br />

Best Security - Security<br />

and Training<br />

Ph: 07 3212 8460<br />

www.bestsecurlty.net.au<br />

Australian Fire Protection<br />

Ph: 1300 803 473<br />

www.austfirepro.com.au<br />

Availio<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

Eco Synergy Systems<br />

Ph: 0429 820 101<br />

www.ecosynergysystems.<br />

com.au<br />

Choice Energy<br />

Ph: 03 9002 5123<br />

www.choiceenergy.com.au<br />

ELGAS<br />

Ph: 131161<br />

www.elgas.com.au<br />

Leading Edge Energy<br />

Ph: 1300 852 770<br />

www.leadingedgeenergy.<br />

com.au<br />

Make It Cheaper<br />

Ph: 1300 957 721<br />

www.makeitcheaper.com.au<br />

FINANCES, BANKING,<br />

INSURANCE &<br />

INVESTMENTS<br />

Integrity Corporate Finance<br />

Ph: 02 9268 3088<br />

.integrityfinancegroup.com.au<br />

Silverchef<br />

Ph: 07 3335 3392<br />

www.silverchef.com.au<br />

FOOD & ASSOCIATED<br />

BUSINESSES<br />

PFD Food Services<br />

Ph: 07 3906 9726<br />

www.pfdfoods.com.au<br />

Bitesize Coffee Treats<br />

Ph: 02 9723 6500<br />

www.bitesizecoffeetreats.com<br />

GAMING AND RACING<br />

Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

www.ainsworth.com.au<br />

<strong>QHA</strong> REVIEW | 64<br />

PJT Accountants &<br />

Business Advisors<br />

Ph: 07 5413 9300<br />

www.pjtaccountants.com.au<br />

Professional Client Services<br />

(QLD) P/L- Accountants &<br />

Business Advisors<br />

Ph: 07 3209 4452<br />

www.pcsqld.com.au<br />

Sage Software Australia<br />

Ph: 02 9884 4000<br />

www.sage.com.au<br />

ARCHITECTS /<br />

REFURBISHMENT/<br />

RECONSTRUCTION /<br />

REPAIRS<br />

Brand & Slater<br />

Architects P/L<br />

Ph: 07 3252 8899<br />

www.brandandslater.<br />

com.au<br />

Paynter Dixon - Design &<br />

Construction<br />

Ph: 07 3368 5500<br />

www.paynter.com.au<br />

Rohrig Hospitality<br />

Ph: 07 3257 4411<br />

www.rohrlg.com.au<br />

Club Bar Concepts<br />

Ph: 1300 426 637<br />

clubbarconcepts.com.au<br />

Asahi Premium<br />

Beverages<br />

Ph: 07 3868 2388<br />

www.schweppes.com.au<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

www.brown-forman.com<br />

Carlton & United<br />

Breweries<br />

Ph: 07 3666 4104<br />

www.cub.com.au<br />

Coca-Cola Amatil<br />

Ph: 13 26 53<br />

www.ccamatil.com<br />

Diageo<br />

Ph: 07 3257 0800<br />

www.diageo.com<br />

Lion<br />

Ph: 07 3361 7400<br />

www.lionco.com<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

www.redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

www.samsmith.com<br />

Sirromet Wines<br />

Ph: 07 3206 2999<br />

www.sirromet.com<br />

Foundation Education<br />

Ph: 1300 130 157<br />

foundationeducation.com.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

www.frontierleadership.edu.au<br />

Industry Graduates<br />

Ph: 1300 038 000<br />

www.industrygraduates.com<br />

Nystrom Relief Managers<br />

Ph: 0487 205 285<br />

www.nystromreliefmanagers.<br />

com.au<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.com.au<br />

Sidekicker<br />

Ph: 1300 098 375<br />

www.sidekicker.com.au<br />

St John Ambulance Australia<br />

Ph: 07 3253 0552<br />

www.stjohnqld.com.au<br />

ENERGY GAS/POWER<br />

TransTasman<br />

Energy Group<br />

Ph: 1300 118 834<br />

www.tteg.com.au<br />

AON Risk Services -<br />

<strong>QHA</strong> Insurance Brokers<br />

Ph: 07 3223 7512<br />

www.aon.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

www.greenfinancegroup.<br />

com.au<br />

Hanrick Curran –<br />

Chartered Accountants<br />

Ph: 07 3218 3900<br />

hanrickcurran.com.au<br />

St. George Corporate &<br />

Business Bank<br />

Ph: 07 3232 8911<br />

www.stgeorge.com.au/<br />

corporate-business<br />

Westpac Banking<br />

Corporation<br />

Ph: 07 3350 7750<br />

www.westpac.com.au<br />

Ausure Insurance Brokers<br />

SEQ<br />

Ph: 1300 450 663<br />

www.ausureseq.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

www.banktech.com.au<br />

BUPA - health insurance<br />

Ph: 134135<br />

(quote ID 2109197)<br />

www.bupa.com.au<br />

Aristocrat Leisure<br />

Industries<br />

Ph: 07 3727 1600<br />

www.aristocrat.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />

www.igt.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

www.konamiaustralia.com.au<br />

Max Queensland<br />

Ph: 07 3637 1235<br />

www.maxgaming.com.au<br />

Scientific Gaming<br />

Ph: 02 9773 0299<br />

www.scientiflcgames.com<br />

Tabcorp Keno<br />

Ph: 07 3243 4113<br />

www.tabcorp.com.au<br />

UBET<br />

Ph: 07 3637 1370<br />

www.ubet.com<br />

Australian Pokie Consoles<br />

Ph: 0413 261 777<br />

www.clubsandpubs.com.au<br />

Bytecraft Systems -<br />

Gaming Machine Service<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

Karo - gaming stools<br />

Ph: 02 9980 1431<br />

www.karo.com.au<br />

Ausworld Commercial<br />

Furniture & Design<br />

Ph: 0409 264 212<br />

www.ausworldfurniture.com.au<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

HOSPITALITY<br />

CONSULTANTS<br />

AHS Hospitality<br />

Ph: 07 5512 6143<br />

www.ahshospitality.com.au<br />

Commercial Licensing<br />

Specialists<br />

Ph: 07 5526 0112<br />

www.clslicensing.com.au<br />

DWS Hospitality<br />

Specialists<br />

Ph: 07 3878 9355<br />

www.dws.net<br />

Graham Brown - Liquor<br />

& Gaming Licences<br />

Ph: 07 3300 1578<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

www.professionalhospitality.<br />

com.au<br />

Hunter Technologies<br />

Ph: 1300 693 357t<br />

www.cellarcontrol.com.au<br />

HOTEL BROKERS /<br />

REAL ESTATE /<br />

PROPERTY VALUERS<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

www.powerjeffrey.com.au<br />

CRE Brokers<br />

Ph: 07 5371 0165<br />

www.crebrokers.com<br />

CBRE Hotels<br />

Ph: 0418 886 525<br />

www.cbrehotels.com<br />

Knight Frank Australia<br />

Ph: 07 3246 8888<br />

www.knightfrank.com.au<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

<strong>QHA</strong> GOLD PARTNERS<br />

Silverchef<br />

Ph: 07 3335 3392<br />

www.silverchef.com.au<br />

Knight Frank Valuations<br />

Ph: 07 3193 6800<br />

www.knightfrank.com.au<br />

HOTEL ENTERTAINMENT<br />

Fox Sports<br />

Ph: 0403 061 412<br />

www.foxsports.com.au<br />

Foxtel for Business<br />

Ph: 1300 720 630<br />

www.austar.com.au<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

www.skychannel.com.au<br />

Landmark White<br />

Ph: 07 3226 0002<br />

www.landmarkwhite.com.au<br />

MVS National Mackay<br />

Whitsundays<br />

Ph: 07 4847 0737<br />

www.mvsvaluers.com.au<br />

Ray White Hotels<br />

Ph: 02 8016 3810<br />

www.raywhite.com.au<br />

LEGAL<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

www.nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

www.proscore.com.au<br />

Recharge DJs - Brisbane<br />

Ph: 1300 836 832<br />

www.rechargedjs.com<br />

HOTEL & BAR SUPPLIES<br />

BOC Limited -Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

www.boc.com.au<br />

Andale Beverage Systems<br />

Ph: 07 3421 5200<br />

www.andale.com.au<br />

Mullins Lawyers<br />

Ph: 07 3224 0222<br />

Curt Schatz - direct<br />

Ph: 07 3224 0230<br />

www.mullinslaw.com.au<br />

Bennett & Philp Lawyers<br />

Ph: 07 3001 2999<br />

www.bennettphilp.com.au<br />

Broadley Rees Hogan Lawyers<br />

Ph: 07 3223 9121<br />

www.brhlawyers.com.au<br />

Commercial Licensing<br />

Specialists<br />

Ph: 07 5526 0112<br />

www.clslicensing.com.au<br />

Corrs Chambers<br />

Westgarth - Lawyers<br />

Ph: 07 3228 9778<br />

www.corrs.com.au<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Green Finance Group<br />

Independent Liquor Group<br />

Trans Tasman Energy Group<br />

Hanrick Curran<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

Power Jeffrey and Company<br />

Best Security<br />

Rohrig Group<br />

St George Bank<br />

Red Bull Australia<br />

Brand+Slater Architects<br />

BOC Limited<br />

Paynter Dixon<br />

Prosperity Advisers QLD<br />

iCharge Tablets<br />

<strong>QHA</strong> REVIEW | 65


APPROVED<br />

MANAGER’S<br />

LICENCE<br />

RESPONSIBLE MANAGEMENT<br />

OF LICENSED VENUES<br />

TRAINING<br />

McMahon Clarke<br />

Ph: 07 3831 8999<br />

www.mcmahonclarke.com<br />

LIQUOR BUYING GROUPS<br />

Independent Liquor Group<br />

Ph: 07 3713 2751<br />

www.ilg.com.au<br />

Liquor Marketing Group<br />

(Bottlemart)<br />

Ph: 1300 733 504<br />

www.bottlemart.com.au<br />

LIQUOR WHOLESALE<br />

GROUPS<br />

ALM (Australian Liquor<br />

Marketers)<br />

Brisbane: Ph: 07 3489 3600<br />

Townsville: Ph: 07 4799 4022<br />

Cairns: Ph: 07 4041 6070<br />

www.almliquor.com.au<br />

Lotus Filters<br />

Ph: 1300 653 536<br />

www.lotusfilters.com.au<br />

Tru Security Services<br />

Phone: 0452 377 662<br />

<strong>Web</strong>: www.trusecurity.com.au<br />

SUPERANNUATION<br />

lntrust Super Fund<br />

Ph: 07 3013 8700<br />

www.intrust.com.au<br />

Hanrick Curran<br />

Superannuation<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

TECHNOLOGICAL<br />

PRODUCTS<br />

& SERVICES<br />

<strong>QHA</strong> REVIEW | 66<br />

“HONESTLY THE BEST TRAINING<br />

SESSION! FUN AND LIGHT-HEARTED<br />

WHILE BEING VERY INFORMATIVE AND<br />

KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />

OTHER COURSES OFFERED:<br />

Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations <strong>Web</strong>inar<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

for those applying for a liquor licence, and<br />

applicants for an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

For more information please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

<strong>Web</strong>: www.qha.org.au<br />

MEDIA/MARKETING<br />

iCharge Tablets<br />

Ph: 1300 852 636<br />

www.icharge.net.au<br />

POINT OF SALE<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

www.bepoz.com.au<br />

CashPoint Payment Solutions<br />

Ph: 1300 286 626<br />

www.cashpoint.com.au<br />

lnCash ATMS<br />

Ph: 1300 800 660<br />

www.incash.com.au<br />

PRINTING / GRAPHIC<br />

DESIGN<br />

Platypus<br />

Ph 07 3352 0300<br />

www.platypusgraphics.com<br />

Easil - Graphic Design<br />

Ph: 1300 032 745<br />

www.easil.com<br />

SECURITY / CLEANING<br />

Best Security<br />

Ph: 07 3212 8460<br />

www.bestsecurity.net.au<br />

Bluey’s Cleaning Solutions<br />

Ph: 1800 925 925<br />

www.blueys.net.au<br />

Cap Security Services Pty Ltd<br />

Ph: 07 3892 7777<br />

www.capsecurity.com.au<br />

Clear to Work - Police Checks<br />

Ph: 07 3899 1123<br />

www.cleartowork.com.au<br />

Challenger Services Group<br />

Ph: 07 5668 3133<br />

www.csgroup.com.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

0419 708 715<br />

www.cmbm.com.au<br />

First2Click<br />

Ph: 1300 765 385<br />

www.unidapsolutions.com.au<br />

Big Ass Fans<br />

Ph: 1300 244 277<br />

www.bigassfans.com.au<br />

Bytecraft Systems<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au<br />

Eco Synergy Systems<br />

Ph: 0429 820 101<br />

www.ecosynergysystems.<br />

com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

www.jbhifi.com.au<br />

QIKID<br />

Ph: 1300 553 256<br />

www.qikid.com<br />

Scantek Solutions<br />

Ph: 1300 552 106<br />

www.scantek.com.au<br />

Time Target<br />

Ph: 07 3137 1133<br />

www.timetarget.com<br />

ViMedia<br />

Ph: 1300 846 334<br />

www.klackit.com<br />

TRANSPORT<br />

A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

www.apeagers.com.au<br />

Black and White Cabs<br />

Ph: 07 3860 1800<br />

www.blackandwhltecabs.<br />

com.au<br />

WASTE MANAGEMENT<br />

Bottlecycler<br />

Ph: 0434 416 540<br />

www.bottlecycler.com


IGT & <strong>QHA</strong> GOLF DAY<br />

TUESDAY 13TH MARCH<br />

PELICAN WATERS GOLF CLUB<br />

ENQUIRIES TO<br />

phone (07) 3221 6999 | email kmott@qha.org.au | web qha.org.au


IT’S ALL ABOUT WHAT’S INSIDE<br />

From the inspired artists at our design studios to the technical expertise of our mechanical engineers, our core<br />

value of passion drives everything we do. Our goal is to give you more of what works for you and your customers<br />

like our new range of Venue Management Solutions, and leading-edge cabinets to transform your floor.<br />

Immerse yourself in our diverse portfolio that illustrates both choice and flexibility for your venue.<br />

Visit us at stand 1 at the Australasian Hospitality & Gaming Expo<br />

to see how we can build on your success, together.<br />

EVERY ELEMENT. EVERY INNOVATION. EVERYTHING WE HAVE.

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