Credit Management March 2018

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STAND OUT FROM THE CROWD With over 2,400 qualifications awarded in the last three years, CICM is the recognised standard. Find out more about flexible options to suit your role and lifestyle. Visit qualifications.cicm.com
MARCH 2018 www.cicm.com CONTENTS 32 COUNTRY FOCUS - ADAM BERNSTEIN 11 – INSOLVENCY David Kerr looks at the Official Receiver’s and special manager’s roles in the liquidation of Carillion. 12 – DEBTOR PRISONS John Ricketts takes a look back to the beginning of the century and the Clink prison and ponders what has changed. 14 – SELF-SERVE The tactics used by DCAs to ease the pressure on customers to repay their debts. 20 – LEGAL MATTERS The challenge from supermarkets against card companies and the delays and extra fees charged to process payments. 22 – INSIDE OUT Joanna Elson shares stories of her time as a House of Commons Researcher and her love of the great outdoors. 32 – COUNTRY FOCUS In the latest in the series of country profiles, Adam Bernstein turns his attention to Austria. 14 MAKE YOUR CASE - HEATHER GREIG-SMITH 62 – EDUCATION CICM has started an exciting programme to introduce a new generation of CICM qualifications. @Credit_Magazine Publisher Chartered Institute of Credit Management The Water Mill, Station Road, South Luffenham OAKHAM, LE15 8NB CICM GOVERNANCE President Stephen Baister FCICM / Chief Executive Philip King FCICM CdipAF MBA Executive Board Laurie Beagle FCICM – Chair / Glen Bullivant FCICM / Sue Chapple FCICM Larry Coltman FCICM / David Thornley FCICM(Grad) – Treasurer / Pete Whitmore FCICM – Vice Chair Advisory Council Laurie Beagle FCICM / Jason Braidwood FCICM(Grad) / Glen Bullivant FCICM / Sue Chapple FCICM Larry Coltman FCICM / Kim Delaney-Bowen MCICM / Victoria Herd FCICM(Grad) / Edward Judge FCICM Christelle Madie MCICM(Grad) / Robert Marr MCICM / Debbie Nolan FCICM / Bryony Pettifor FCICM(Grad) / Allan Poole MCICM Phil Rice FCICM / Charlie Robertson FCICM / Chris Sanders FCICM / Richard Seadon FCICM. / David Thornley FCICM(Grad) Debra Weston FCICM Pete Whitmore FCICM View our digital version online at www.cicm.com Log on to the Members’ area, and click on the tab labelled ‘Credit Management magazine’ Credit Management is distributed to the entire UK and international CICM membership, as well as additional subscribers Reproduction in whole or part is forbidden without specific permission. Opinions expressed in this magazine do not, unless stated, reflect those of the Chartered Institute of Credit Management. The Editor reserves the right to abbreviate letters if necessary. The Institute is registered as a charity. The mark ‘Credit Management’ is a registered trade mark of the Chartered Institute of Credit Management. Telephone: 01780 722910 Fax: 01780 721333 Email: editorial@cicm.com Website: www.cicm.com CMM: www.creditmanagement.org.uk Managing Editor Sean Feast Deputy Editor Alex Simmons Art Editor Andrew Morris Telephone: 01780 722910 Email: andrew.morris@cicm.com Editorial Team Imogen Hart and Iona Yadallee Advertising Anthony Cave Telephone: 0203 603 7934 Email: anthony.cave@cabbell.co.uk Printers Stephens & George Print Group 2017 subscriptions UK: £108 per annum International: £140 per annum Single copies: £12.00 ISSN 0265-2099 The Recognised Standard / www.cicm.com / March 2018 / PAGE 3
Page 1: CREDIT MANAGEMENT THE CICM MAGAZINE
Page 5 and 6: For more information call 01206 322
Page 7 and 8: First supplier member joins CSA Sty
Page 9 and 10: BoE warns of new threat to SMEs SME
Page 11 and 12: INSOLVENCY The special manager The
Page 13 and 14: OPINION John Ricketts considers the
Page 15 and 16: MAKE YOUR CASE MODERN collection ag
Page 17 and 18: ADVERTORIAL Are you Risk Ready? Tom
Page 19 and 20: Continual improvement at the Credit
Page 21 and 22: LEGAL MATTERS AUTHOR - Peter Walker
Page 23 and 24: It became clear that Labour was goi
Page 25 and 26: The Real Alternative for High Court
Page 27 and 28: One MP has tabled a private members
Page 29 and 30: In uncertain times... it’sgood to
Page 31 and 32: www.portfoliocreditcontrol.com PROU
Page 33 and 34: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 35 and 36: Supplement special The CICM British
Page 37 and 38: Recognising the best in credit mana
Page 40 and 41: The CICM British Credit Awards 2018
Page 50 and 51: The Recognised Standard / www.cicm.
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CREDIT TO THE EXPERTS SHARING SUCCE
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INTERNATIONAL TRADE Monthly round-u
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Membership Benefits CICM membership
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LET’S DO CREDIT WEEK! Here’s ho
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PAYMENT TRENDS Spinning Around The
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EDUCATION COMING SOON CICM qualific
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How is Brexit likely to impact your
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MEET THE PARTNERS THEY'RE WAITING T
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HR MATTERS Take it or leave it Gare
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New CICM members The Institute welc
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OPINION Preparing for success The f
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FORTHCOMING EVENTS Full list of eve
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TAKE CONTROL OF YOUR CREDIT CAREER
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Paladin Commercial would like to co
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Cr£ditWho? CICM Directory of Servi
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Credit Management March 2018

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