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Intro & Basics

Introductory Letter for New Managing Agent To issue to eating establishment operators during initial inspection(s)

Conducting Inspections DOs DON’Ts Be dressed appropriately Abuse your authority Display authority card prominently Rude to operators or customers Be professional and objective Be mindful of tone and behaviour as a representative of HDB Get into arguments/disputes with operators or customers Reveal identity or information on complainant Receive favours from operators, customers or any members of the public

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