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On Board <strong>Training</strong> Solutions, <strong>Training</strong> Books <strong>and</strong> <strong>Online</strong> Tutorials<br />
in cooperation with<br />
An Amazing Concept for Better Future<br />
www.asbs.eu | www.fidusant.com
2
The Alpine Swiss Business School (ASBS):<br />
Hospitality Crew <strong>Training</strong> Development<br />
The river cruise industry needed training solutions. Alpine Swiss Business School has developed into a<br />
cruise industry-oriented IT <strong>and</strong> education systems <strong>and</strong> training development hub. Our mission is to lead<br />
the training, testing <strong>and</strong> development of crew c<strong>and</strong>idates. Our goal is to get qualified crew members into<br />
the right cruise industry positions.<br />
Who is leading the ASBS in cruise industry hospitality innovation?<br />
Ivan Winterhalder brings years of cruise industry experience to ASBS.<br />
Started his cruise career at the age of 18 on board the Aida Cara Ship as 2nd cook.<br />
He later continued his on board career as Chef de Partie, Sous Chef <strong>and</strong> Executive<br />
Chef on various ships from Hapag Lloyd to Celebrity Cruises, Radisson Seven Seas<br />
<strong>and</strong> a private Yacht.<br />
After deciding to go into administration Ivan studied Business <br />
Administration <strong>and</strong> worked as a Controller for Hotel Adlon in Berlin. In 2007 Ivan<br />
embarked on MS Johannes Brahms as a Hotel Manager to continue his career in<br />
administration as Assistant Human Resources Manager at River Catering, where he<br />
was promoted to Human Resources Manager <strong>and</strong> later to Director of<br />
Human Resources. In 2011 he established the company’s office in<br />
Limassol <strong>and</strong> moved to Cyprus with his entire Human Resources Team<br />
<strong>and</strong> took on the role of Managing Director of the company’s branch in<br />
Cyprus. Ivan was later promoted to EVP Human Resources, when River Advice <strong>and</strong> ISP in Miami merged into<br />
FleetPro Passenger Ship Management. At the end of 2015, Ivan was seeking a new challenge <strong>and</strong> started at<br />
Sea Chefs Cruises as EVP Human Resources. In addition to his other tasks, Ivan was also Leader of the<br />
Human Resources Group at IG River Cruises, a member of CLIA.<br />
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ASBS <strong>Training</strong> <strong>and</strong> Testing Solutions for Hospitality Crew Position<br />
We offer training materials for hotel & catering positions including<br />
Hygiene ( HACCP & USPH )<br />
Chef on Board ( cold galley edition )<br />
Chef on Board ( hot galley edition )<br />
Baker on Board<br />
Pastry Chef on Board<br />
Food&Beverage Service ( restaurant waiter edition )<br />
The Sommelier ( beverage & wine fundamentals <strong>and</strong> theory )<br />
Bar&Beverage Service ( bar waiter & barkeeper edition )<br />
Mixology ( beverage & cocktail mixing theory <strong>and</strong> recipes )<br />
Allergens<br />
Cruise Basics & Cruise Industry<br />
Cruise Industry Related Expectations<br />
Communication<br />
<br />
German – Cruise ship edition<br />
<br />
English – Cruise ship edition<br />
We Provide <strong>Online</strong> & Offline Testing Tools with Options<br />
Our testing database includes nearly 10.000 questions for all hotel <strong>and</strong> catering positions<br />
³ ³ Individual set of question catalogs per position<br />
³ ³ Individual set up of various categories such as<br />
<br />
Language knowledge<br />
<br />
Hygiene<br />
<br />
Position-related knowledge<br />
³ ³ Set up passing grades per category <strong>and</strong> the overall question catalog<br />
<br />
Personality tests<br />
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Consistent Tools Across Multiple Languages<br />
There is a big difference between communicating in a foreign language <strong>and</strong> being capable of learning new<br />
stuff in a foreign language.<br />
What's need are consistent training materials in various languages. However, finding it, is a real challenge.<br />
ASBS is aiming to provide all materials in more than 14 different languages. This is an ongoing process, <strong>and</strong><br />
we are continuously adding language versions to our libraries including:<br />
English German Spanish French Italian<br />
Portuguese Romanian Hungarian Bulgarian Croatian/Serbian<br />
Russian Philippino Indonesian/Malay Chinese (M<strong>and</strong>arin) Hindu<br />
Arabic<br />
Burmese<br />
Education <strong>and</strong> Qualification<br />
doesn't have borders<br />
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ASBS Certificate Completion<br />
When an applicant or student has completed an online tutorial <strong>and</strong> passed the final exam, ASBS provides<br />
a hard copy certificate of completion.<br />
<br />
No matter in which language this tutorial was taken, it certifies the successful completion<br />
of the exam<br />
<br />
The recruiters <strong>and</strong> perhaps your future employer can view the certificate <strong>and</strong> the content of<br />
the online tutorial on our online database<br />
Boost your application<br />
There are thous<strong>and</strong>s of applicants all around the world who seek an onboard career.<br />
As a result, recruiters see a lot of applications <strong>and</strong> review them based on several factors:<br />
1. Presentation <strong>and</strong> up-to-dateness of the application 20%<br />
2. Qualifications <strong>and</strong> proof of qualifications 60%<br />
3. Way of communication <strong>and</strong> interview outcome 15%<br />
4. Your preferences <strong>and</strong> ambitions 5%<br />
25,00 €<br />
We can help you to st<strong>and</strong> out from all the rest <strong>and</strong> to grab the recruiter’s attention.<br />
We do this not only by professionally assessing your qualifications <strong>and</strong> developing them further, but also<br />
by providing you with a stylish cover letter <strong>and</strong> perfect CV.<br />
This includes up to three revisions until you are 100% satisfied.<br />
We also offer discounted online tutorial packages.<br />
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Success Stories<br />
Explore the world <strong>and</strong> be one of the<br />
ASBS certificate holders<br />
who are now on board the ships managed by or for:<br />
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CRUISE INDUSTRY RELATED<br />
EXPECTATIONS<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
40<br />
Book Pages<br />
52<br />
<strong>Online</strong> Slides<br />
20<br />
Text Questions<br />
4<br />
Certificate<br />
6
SUBJECT<br />
Cruise Industry Related Expectations<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
60,00 €<br />
ABOUT<br />
Look at it from an employer’s eyes. What do they want? They want skilled professionals but have difficulty<br />
finding them. What is it a recruiter sees first of you? Your CV.<br />
We will guide you step by step through how to create a proper CV, one that even the most pressed for time<br />
recruiter will notice.<br />
We will take you through how to apply for a job, where to apply <strong>and</strong> when <strong>and</strong> how to follow up. We<br />
will also prepare you for the interviews <strong>and</strong> help you to improve your interpersonal skills <strong>and</strong> emotional<br />
intelligence.<br />
And finally we will take up all the Do's <strong>and</strong> Don’ts when it comes to approaching a prospective employer<br />
in the cruise industry! Whether you make contact by mail or telephone, we will help you learn how to<br />
communicate your skills effectively.<br />
RECOMMENDED FOR<br />
Anyone who desires to work on board a cruise ship or a l<strong>and</strong>-based establishment.<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
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CRUISE BASICS<br />
AND CRUISE INDUSTRY<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
100<br />
Book Pages<br />
112<br />
<strong>Online</strong> Slides<br />
30<br />
Text Questions<br />
4<br />
Certificate<br />
8
SUBJECT<br />
Cruise Basics & Cruise Industry<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
120,00 €<br />
ABOUT<br />
Why is it important to study Cruise Basics <strong>and</strong> Cruise Industry? What differentiates the Cruise Industry<br />
from the l<strong>and</strong>-based Hospitality Industry? What is the history of the Cruise Industry <strong>and</strong> where does it<br />
st<strong>and</strong> today?<br />
If you are not familiar with the industry <strong>and</strong> you have not been working on board a cruise line, this material<br />
will give you an insight into the industry.<br />
The more prepared you are, the easier it will be for you to feel at home both with your work routines <strong>and</strong><br />
your new life on board!<br />
RECOMMENDED FOR<br />
Anyone who desires to work on board a cruise ship.<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
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HYGIENE (HACCP & USPH)<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
74<br />
Book Pages<br />
131<br />
<strong>Online</strong> Slides<br />
44<br />
Text Questions<br />
4<br />
Certificate<br />
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SUBJECT<br />
Hygiene (HACCP & USPH)<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
100,00 €<br />
ABOUT<br />
We all know that hygiene is important, but what we might not think about in our daily life is that it is even<br />
more important in closed communities where many people are gathered for a long time, as they are on<br />
cruise lines. Not only can viruses or bacteria thrive <strong>and</strong> spread quickly in this setting, but the consequences<br />
of being out at sea far away from hospitals are severe if there is an outbreak. This is also true on board<br />
river cruises even though the help is not as far away. Hence strict rules apply when it comes to hygiene on<br />
board ocean <strong>and</strong> river cruise lines.<br />
We will guide you through not only the basics of hygiene through HACCP but also the United States Public<br />
Health (USPH) system which is m<strong>and</strong>atory for all ships sailing through U.S. water.<br />
RECOMMENDED FOR<br />
Anyone who desires to work on board a cruise ship or a l<strong>and</strong>-based establishment.<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
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CHEF ON BOARD<br />
(COLD GALLEY EDITION)<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
100<br />
Book Pages<br />
210<br />
<strong>Online</strong> Slides<br />
80<br />
Text Questions<br />
4<br />
Certificate<br />
12
SUBJECT<br />
Chef on Board (Cold Galley Edition)<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
150,00 €<br />
ABOUT<br />
When it comes to cooking, one has to admit that this is more than just vegetable preparation <strong>and</strong> setting<br />
up the plates. It is moreover an art <strong>and</strong> a lifestyle, which has its own dem<strong>and</strong>s.<br />
“I tell a student that the most important class you can take is technique. A great chef is first a great<br />
technician. If you are a jeweller, or a surgeon or a cook, you have to know the trade in your h<strong>and</strong>. You have to<br />
learn the process. You learn it through repetition until it belongs to you.”<br />
Jacques Pépin<br />
We will guide you through the basics of the cold kitchen, which you will need to start building your culinary<br />
career as a Gardemanger.<br />
RECOMMENDED FOR<br />
Utilities <strong>and</strong> Chefs<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
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CHEF ON BOARD<br />
(HOT GALLEY EDITION)<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
110<br />
Book Pages<br />
230<br />
<strong>Online</strong> Slides<br />
80<br />
Text Questions<br />
4<br />
Certificate<br />
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SUBJECT<br />
Chef on Board (Hot Galley Edition)<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
150,00 €<br />
ABOUT<br />
Our Hot Galley Edition Book <strong>and</strong> <strong>Online</strong> Tutorial build on your skills <strong>and</strong> techniques to further your<br />
potential. It is focussing more on the day-to-day needs in the hot kitchen.<br />
“Becoming a chef is bloody hard work <strong>and</strong> it requires dedication, stamina <strong>and</strong> a hell of a lot passion.<br />
But if you want to become a half-decent chef, you also need to learn the core skills to start you off on a<br />
great career journey for life.”<br />
Jamie Oliver<br />
We will guide you through the basics of the cold kitchen, which you will need to start building your culinary<br />
career as a Entremetier <strong>and</strong> Saucer.<br />
RECOMMENDED FOR<br />
Utilities <strong>and</strong> Chefs<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
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BAKER ON BOARD<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
118<br />
Book Pages<br />
240<br />
<strong>Online</strong> Slides<br />
80<br />
Text Questions<br />
4<br />
Certificate<br />
16
SUBJECT<br />
Baker on Board<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
150,00 €<br />
ABOUT<br />
Nowadays people are used to buying bread in the supermarkets where pre-baked bread, rolls, pies,<br />
cookies, <strong>and</strong> other baked goods are warmed up.<br />
However, even these must be baked, <strong>and</strong> on the ships where storage place is limited, this profession is<br />
important.<br />
We will guide you through the basics of the baking profession to start building your baker career on board<br />
a cruise ship.<br />
RECOMMENDED FOR<br />
Utilities <strong>and</strong> Chefs<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
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PASTRY CHEF ON BOARD<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
110<br />
Book Pages<br />
230<br />
<strong>Online</strong> Slides<br />
80<br />
Text Questions<br />
4<br />
Certificate<br />
18
SUBJECT<br />
Pastry Chef on Board<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
150,00 €<br />
ABOUT<br />
Cakes, chocolates, pies, tarts, cookies, soufflés, truffles, <strong>and</strong> other delectable creations are limited only by<br />
the creativity of the pastry chef <strong>and</strong> have become an integral part of daily menus <strong>and</strong> celebrations.<br />
“The biggest challenge of being a pastry chef is that, unlike other types of chefs, you can't throw things<br />
together at a farmer's market. When you're working with baking powder <strong>and</strong> a formula, you have to be<br />
exact. If not, things can go wrong.”<br />
Carla Hall<br />
We will guide you through the basics of this exciting <strong>and</strong> creative piece of art within the culinary world on<br />
board a cruise ship.<br />
RECOMMENDED FOR<br />
Utilities <strong>and</strong> Chefs<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
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FOOD & BEVERAGE SERVICE<br />
Restaurant Edition<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
100<br />
Book Pages<br />
210<br />
<strong>Online</strong> Slides<br />
80<br />
Text Questions<br />
4<br />
Certificate<br />
20
SUBJECT<br />
Food & Beverage Service (Restaurant Edition)<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
150,00 €<br />
ABOUT<br />
There is so much more about being a good waiter than just taking orders, carrying plates <strong>and</strong> glasses <strong>and</strong><br />
setting up tables <strong>and</strong> buffets.<br />
Although the atmosphere, décor, service st<strong>and</strong>ard <strong>and</strong> policies may vary from restaurant to restaurant, the<br />
ground rules <strong>and</strong> procedures remain the same. An excellent waiter must possess a genuine love for people,<br />
<strong>and</strong> he or she must have good knowledge of the menus <strong>and</strong> the products. He or she must always have a<br />
consistent service level keeping in mind that our goal is to deliver happiness in food <strong>and</strong> beverage service!<br />
This Food <strong>and</strong> Beverage Service Booklet / <strong>Online</strong> Tutorial covers the necessary skills for those studying<br />
<strong>and</strong> working at a variety of levels in Food <strong>and</strong> Beverage Service with a focus on the cruise industry.<br />
If you want to take it up to the next level, we recommend you complete our other Book & <strong>Online</strong> Tutorial:<br />
The Sommelier<br />
RECOMMENDED FOR<br />
Anyone who desires to work on board a cruise ship as waiter.<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
21
BAR & BEVERAGE SERVICE<br />
Bar Edition<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
84<br />
Book Pages<br />
176<br />
<strong>Online</strong> Slides<br />
80<br />
Text Questions<br />
4<br />
Certificate<br />
22
SUBJECT<br />
Bar & Beverage Service (Bar Edition)<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
150,00 €<br />
ABOUT<br />
Waiting tables can be both a dem<strong>and</strong>ing <strong>and</strong> rewarding experience. Like most any endeavour in life, you<br />
get out of it what you put into it. As a “good” Bar Waiter or Barkeeper, you will have to pay attention to<br />
details <strong>and</strong> be knowledgeable about the drinks <strong>and</strong> foods you serve.<br />
Experience <strong>and</strong> knowledge will come with time <strong>and</strong> routine. You must love being with people <strong>and</strong> be ready<br />
to serve even the most challenging <strong>and</strong> dem<strong>and</strong>ing guests. With the help of this book <strong>and</strong> the online tutorial,<br />
you will begin to make your dream of being a top-notch bar waiter come true as you learn the foundation<br />
of beverages <strong>and</strong> this profession.<br />
If you want to take it up to the next level, we recommend you to go through our other two Books & <strong>Online</strong><br />
Tutorials: The Sommelier <strong>and</strong> Mixology<br />
RECOMMENDED FOR<br />
Anyone who desires to work on board a cruise ship as bar waiter or barkeeper.<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
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MIXOLOGY<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
70<br />
Book Pages<br />
150<br />
<strong>Online</strong> Slides<br />
70<br />
Text Questions<br />
4<br />
Certificate<br />
24
SUBJECT<br />
Mixology<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
150,00 €<br />
ABOUT<br />
You want to be the mixologist with “WOW”? Or are your ambitions slightly less lofty, but you still want to<br />
be able to mix some cocktails <strong>and</strong> make your own creations? Not a problem at all. You can do it, <strong>and</strong> we will<br />
show you in this Book <strong>and</strong> the <strong>Online</strong> Tutorial the ground fundamentals of it.<br />
We will start you off with the basics about the liquor <strong>and</strong> spirits, the equipment <strong>and</strong> of course the Basic Bar<br />
Techniques <strong>and</strong> the Cocktail Making.<br />
If you want to take it up to the next level, we recommend you to go through our other Book & <strong>Online</strong> Tutorial:<br />
Bar & Beverage (Bar Edition)<br />
RECOMMENDED FOR<br />
Anyone who desires to work on board a cruise ship as bar waiter or barkeeper.<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
25
THE SOMMELIER<br />
CRUISE LINE CAREER DEVELOPMENT INITIATIVE<br />
<strong>Online</strong> Tutorial<br />
Printed book<br />
60<br />
Book Pages<br />
93<br />
<strong>Online</strong> Slides<br />
36<br />
Text Questions<br />
4<br />
Certificate<br />
26
SUBJECT<br />
The Sommelier<br />
AVAILABLE AS<br />
Printed Book & <strong>Online</strong> Tutorial<br />
150,00 €<br />
ABOUT<br />
Nobody needs to be told which wine to drink <strong>and</strong> which, not to. Taste always differs but your guests will<br />
for sure appreciate your knowledge <strong>and</strong> guidance when it comes to the choice of wine. The world of wine<br />
can sometimes seem endless.<br />
There are so many different varieties <strong>and</strong> so many different producers <strong>and</strong> last but not least, so many good<br />
wines!<br />
This wine guide will give you an overview of the vast world of wines. It will help you explain wine to your<br />
guests <strong>and</strong> therefore, it will create an interest for you to learn more about wines.<br />
RECOMMENDED FOR<br />
Waiters, Barkeepers, Maitre d’hôtel, Management.<br />
Table of contents & Order<br />
www.asbs.eu/734-2/<br />
27
International Hotel Management School (IHS) is a hospitality management school founded in 2000<br />
Solo, Central Java, Indonesia. Over the last 18 years, IHS has produced more than 7,000 graduates<br />
who are already enjoying their professional careers worldwide.<br />
Cruise Ship Industry is one of the favorite hospitality industries for IHS graduates. With more than<br />
1.000.000 jobs offer <strong>and</strong> $41.1 Billion of wages & salaries, the opportunities of working in Cruise<br />
Ship has become a very special attraction, especially for Indonesian students.<br />
As the industry grow well, qualified <strong>and</strong> professional talents are needed. Entering the year of 2018,<br />
IHS started collaboration with The Alpine Swiss Business School (ASBS) : Hospitality Crew <strong>Training</strong><br />
Development. This strong collaboration will be able to fulfill the dynamic industry needs <strong>and</strong> fulfill<br />
with qualified graduates, crews <strong>and</strong> professional hoteliers.<br />
International Hotel Management School<br />
Jl. Adisucipto 109 Colomadu, Karanganyar<br />
Solo, Central Java, Indonesia.<br />
Tel. +62 271 730088, 733442<br />
Fax. +62 271 730808, 737780<br />
ihssolo@ihs-indonesia.com<br />
www.ihs-indonesia.com<br />
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IHS offers :<br />
• 1 Year Program in Hotel Operation<br />
• 1 Year Program in Culinary Art<br />
• 1 Year Program in Cruise Ship Operation<br />
• 1 Year Program in Sharia-Compliance Hotel Operations<br />
• 1 Year Program in Airlines Operation<br />
• 3 Year Program in Hotel Management<br />
• 3 Year Program in Sharia-Compliance Hotel Management<br />
Unlimited industry placement, within the country / abroad, in the field of hospitality & tourism<br />
industry: hotels, resort, apartments, cafes & restaurants, lounges, country clubs, executive clubs,<br />
mice, cruise lines <strong>and</strong> airlines company.<br />
29
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For more information about ASBS tutorials <strong>and</strong> Certificates please contact:<br />
International Hotel Management School<br />
Jl. Adisucipto 109 Colomadu, Karanganyar<br />
Solo, Central Java, Indonesia.<br />
Tel. +62 271 730088, 733442<br />
Fax. +62 271 730808, 737780<br />
ihssolo@ihs-indonesia.com<br />
www.ihs-indonesia.com<br />
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a cooperation between<br />
14 Mourouzi Street | 4001 Limassol | Cyprus
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