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Out of Hours 5 If you need a doctor in an emergency, when the surgery is closed, please call 0121 531 4704 and you will be directed to the out of hours team. Complaints Procedure A complaint can be registered by a personal letter addressed to the Practice Manager or Doctor or ask at reception for a complaints procedure pack. Repeat Prescriptions Home Visits If you require an urgent home visit, please ring the surgery before 10.30am and give the receptionist an idea of what is wrong. This helps the Doctor to see the most urgent cases first and plan the calls efficiently. If you can walk at home please come to the surgery. Remember for one home visit the Doctor can see 10 patients in surgery. If possible please use the computer repeat prescription forms or make a request in writing. Please allow 48 hours notice for repeat prescriptions Tolerance Procedure We strongly support the NHS zero tolerance policy. Anyone attending the surgery who abuses the GP’s, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders.