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Look Inside Young Adult Road Map

2 Guiding Star Point

2 Guiding Star Point Two: Learn System Basics You are here: Youth Mental health First Aid Youth Mental Health First Aid is an excellent program that teaches youth/young adults and others to recognize the signs of mental health problems and help people (or themselves) get the support they need. Find out more about this class at https://www.mentalhealthfirstaid. org/take-a-course/course-types/ youth/. Guiding Star Point Two Review To find help with your concerns, you may need to talk with people in one or more systems. To find the right people, you will need to learn some of the language used in each system and how things typically get done. Every system has “key words” that people use to exchange important information and decide whether someone is eligible to get services. (You will find many of those key words and definitions in the Glossary section of this Guide.) 1. Understanding yourself starts with a physical examination by a primary care provider, who maybe a medical doctor (MD) or a nurse practitioner (NP). • This provider may do tests or ask questions about your behavior, emotions, or development. If there seems to be a problem, he/she may refer you to a medical specialist or behavioral health specialist. • Be sure to bring your physical examination records to any specialists who evaluate or treat you, since these providers may not do full examinations themselves. 2. Always take your insurance card and some form of “Picture ID” (a driver’s license or other state-issued identification) to any appointment. 3. Tell providers what you have observed about yourself, what you think, and what you feel. You are the expert about yourself. 4. Learning key words, including the four basic parts of a health insurance policy/ plan, can help you talk to people about your choices. You can avoid getting stuck with insurance that costs too much or doesn’t pay for the services you need. 5. When you feel sick or get injured, choose the type of medical provider that matches your needs. (For example, you need services to cost under X amount of money, and you need medical help within X amount time.) An emergency room is usually not the best choice. 6. If you have a behavioral health issue (problems with thoughts, feelings, emotions, or behavior), the services you receive will depend on (1) what your providers determine is medically necessary, (2) what is covered by your insurance plan, and (3) what is available in your community. If you don’t agree with a provider’s or insurer’s decision about what is medically necessary or what should be covered, ask for an explanation. Keep asking if you don’t understand. In some cases, these decisions can be changed. 7. If you have a question about your insurance coverage and can’t find the answer online, the best thing to do is to call the number on the back of your insurance card. When you call the insurance company, ask “What are my options?” and “Who can help me with this problem?” 8. The best way to get results from customer service departments is to keep a log of “who said what and when.” This creates a record of your conversations, which may help if/ when you need to go up the chain to a higher authority or file an appeal. It also helps you keep track of issues, so you can explain the problem to the next person. 32

Guiding Star Point Three: Build Relationships Communicate your priorities clearly. Show you expect to be included in all decisions as a full partner. Find people who can help you meet goals and solve problems. 33