2 weeks ago

Annual Performance Plan 508

Annual Performance Plan 508


LEADING THIS OBJECTIVE Rafael Diaz Chief Information Officer Office of the Chief Information Officer FY14 APG PROGRESS UPDATE The Department is underway in identifying obsolete applications and systems to be decommissioned in order to streamline HUD systems. HUD had reduced the number of IT systems to 201. Initial customer satisfaction survey results show positive results that we hope to build on in FY15. MAJOR MILESTONES 6/30/2015 Develop and implement an IT Human Capital Plan Develop comprehensive plan to guide the recruitment, training, and retention of IT specialists, along with a long-term approach to strategically supplement in-house expertise with skilled contracting services. 6/30/2015 Establish a consolidated IT infrastructure • Identify obsolete applications and create decommissioning schedule in order to streamline HUD systems. • Refine IT governance processes to ensure collaborative approach to IT infrastructure investment and maintenance. 6/30/2015 Develop and implement a data governance structure Through data governance working group, develop strong data governance structure. Identify single, authoritative source for all HUD data collected, as well as a data owner for each set of data and work to consolidate data into a single location with common data elements across multiple data sets. 6/30/2016 Operationalize Master Data Management (MDM) 6/30/2016 Complete Implementation of the IT Human Capital Plan 7/31/2016 Execute training strategy to close skills gap identified through the HUD Learn organizationwide skills assessment 9/1/2016 Increased percent of platforms standardized 136 Achieving Operational Excellence Management Challenges and Objectives

MEASURING OUR PROGRESS To track our progress towards this objective, HUD will monitor the following key performance indicators: Number of IT systems Total number of HUD IT systems FY12 Actual FY13 Actual FY14 Actual FY14 Target FY15 Target FY16 Target No Data 216 201 205 195 186 Cost of IT systems (in millions) Total cost of operating and maintaining HUD IT systems, excluding infrastructure FY12 Actual FY13 Actual FY14 Actual FY14 Target FY15 Target $97,948,771 $107,084,731 No Data 135 $101,730,494 136 5% reduction from FY14 FY16 Target 5% reduction from FY15 IT customer service satisfaction scores Conduct an annual survey of HUD staff on satisfaction with IT services provided. FY12 Actual FY13 Actual FY14 Actual FY14 Target FY15 Target No Data No Data 84% NA 137 87% FY16 Target 2% increase from FY15 135 OCIO’s Capital Planning branch is working to resolve audit findings from NFR-16 and implement a process that more accurately captures the cost and to validate the costs that have been previously provided. 136 Represents a 5 percent reduction from FY 2013 actual. 137 Survey launched in FY 2014. Achieving Operational Excellence Management Challenges and Objectives 137