7 months ago

Bron Afon Impact Report - September 2016-17


Impact report September 2016 to September 2017 Helped develop our new look Repairs Handbook Reviewed our Pet Policy and set new guiding principles to include animal welfare, property condition and staff and community safety Helped shape a range of Learner Policies to help us become an accredited learning centre to deliver training and development to our staff and customers Helped us with our Self Assessment and review our overall performance Helped define key principles in readiness for our Older Person’s Housing Strategy development Developed our new Corporate Plan to include People, Homes, Communities and Business priorities Reviewed My Account customer portal to help us improve its usability Designed our Community Group Support Process which defines how we can support them to achieve Voted for Rule Changes regarding our Board composition Designed our Members Academy to include training and development opportunity on a wide range of topics Developed our Asset Maintenance Plan process for prioritising works in future plans Through our Community Grant Scheme allocate funding to local groups and clubs Influenced local improvements as part of our New Build Developments Page 11

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