1 3 5 4 6 8 7 9 0 2 User Guide SoundPoint® IP ... - Polycom Support

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1 3 5 4 6 8 7 9 0 2 User Guide SoundPoint® IP ... - Polycom Support

Forward

Conference

Transfer

Call Lists

Speed Dial

Time & Date

Redial

User Guide

SoundPoint ® IP 500 SIP 1.4.x

1 2 3

DEF

4 5 6

GHI

7

PQRS

*

JKL

8

TUV

0

OPER

ABC

MNO

9

WXYZ

#

Menu

Voice Mail

Do Not Disturb

Hold

Del

Sel

SoundPoint ® IP 500 SIP

USER GUIDE


Contents

Introduction ............................................... 1

Parts List ................................................... 1

Installing SoundPoint ® IP 500 SIP.................. 2

Connecting Network and Power Source................................2

Connecting the Handset and Optional Headset ....................3

Attaching the Base.................................................................3

Features .................................................... 4

Key Descriptions ......................................... 5

Using SoundPoint ® IP 500 SIP ....................... 6

Placing a Call ........................................................................6

Answering a Call....................................................................7

Call Hold ................................................................................7

Microphone Mute...................................................................7

General Key Use ...................................................................8

Local Conferencing................................................................8

Transferring a Call .................................................................8

Call Timer...............................................................................9

Ending a Call .........................................................................9

Redial.....................................................................................9

Call Forwarding......................................................................9

Volume Adjustment................................................................9

Do Not Disturb .....................................................................10

Time and Date .....................................................................10

Headset Memory Mode .......................................................10

Display Contrast .................................................................. 11

Ring Type............................................................................. 11

Call Lists .............................................................................. 11

Contact Directory.................................................................12

Speed Dial ...........................................................................12

Multiple Lines.......................................................................13

Multiple Call Appearances ...................................................14

Shared Lines........................................................................14


Voicemail and Voice and Text Messaging............................15

Distinctive Ringing / Call Treatment.....................................16

Presence / Status / Buddy Lists...........................................16

Instant Messaging................................................................17

Multilingual Support (Localization).......................................17

Phone Reboot......................................................................18

Troubleshooting ........................................ 18

Safety and Compliance............................... 20

Part 15 Rules.......................................................................20

Class B Digital Device or Peripheral....................................20

Modifications........................................................................20

Installation Instructions ........................................................20

Plug Acts as Disconnect Device ..........................................20

Industry Canada (IC) ...........................................................21

CE and VCCI Mark ..............................................................21

Polycom Limited Warranty

and Limitation Liability .............................. 21

Exclusions ................................................ 22

Warranty Exclusive.................................... 22

Service Agreements................................... 22

Limitations of Liability ............................... 22

Disclaimer................................................ 23

Governing Law ......................................... 23

Copyright Notice ....................................... 23


Introduction

Thank you for choosing the SoundPoint ®

IP 500 SIP, a full-duplex, handsfree

telephone. This unit provides business

telephony features and functions such as

Multiple Call Appearances, Call Hold,

Transfer, and Conference over an IP

network. In this User Guide, you will

find everything you need to quickly set

up your new telephone. Be sure to verify

Parts List

The following items are included in your

SoundPoint ® IP 500 SIP package. Check

this list before installation to ensure that

Polycom SoundPoint ® IP 500 SIP

Directories

Services

Call Lists

Conference

Transfer

Redial

Handset & Handset Cord

Network / Power Cable

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI JKL MNO

PQRS

7

TUV

8

WXYZ

9

PQRS TUV WXYZ

*

OPER

0

OPER

#

Sel

Del

Menu

Messages

Do Not Disturb

Hold

1

with your System Administrator that your

network is prepared for configuring your

SoundPoint ® IP 500 SIP telephone or consult

the Administrator Guide SoundPoint

IP SIP for more information. As well, be

sure to read the Parts List, and the Safety

Notices section in this guide before you

set up and use the SoundPoint ® IP 500 SIP

telephone.

you have received each item. If you are

missing any items, please contact your

SoundPoint ® IP 500 SIP reseller.

Power Adapter

(specification varies according

to country)

Telephone Base

Quick Start Guide


Installing SoundPoint ® IP 500 SIP

This section provides basic installation

instructions and information for obtaining

the best performance with the Sound-

Point ® IP 500 SIP telephone. If you require

additional information or assistance

with your new telephone, please contact

your System Administrator.

Connecting Network and Power Source

AC Power Option

Connect the keyed end of the supplied

Network Cable to the LAN

jack on the telephone, and connect

the shorter end to the Network

(LAN) port. Connect the DC plug

of the AC wall adapter into the supplied

LAN cable as shown.

In-Line Power Option

If the telephone is connected to a compatible

Ethernet switch that can provide in-line

power, the telephone will use that power

option. Simply plug the keyed end of the In-

Line Power Cable (optional accessory) into

the LAN jack on the telephone and connect

the shorter end of this cable to an available

Power and Data port on the In-Line Power

switch. The AC wall adapter is not required

when using In-Line power.

CiscoCatalyst In-Line

Power Switch

IEEE 802.3af compliant

In-Line Power switch

2

The SoundPoint ® IP 500 SIP User Guide

includes regulatory compliance information

that your System Administrator

should review and can also be found at

http://www.polycom.com.

LAN PC HEADSET HANDSET

LAN PC HEADSET HANDSET

Cisco In-Line Power Cable

(Part No.2457-11014-002)

OR

IEEE 802.3af In-Line

Power Cable

(Part. No 2457-11077-002)


Connecting the Handset and Optional Headset

1. Connect the short straight end

of the telephone cord to the

handset and the corresponding

longer straight end of the cord to

the handset jack on the back of

the telephone.

2. Connect the headset (optional

accessory) to the headset jack on

the back of the telephone.

For a list of compatible headsets,

go to:

http://eknowledge.polycom.com

and follow the”Knowledge base”

link.

Attaching the Base

1. Place all cords in the recessed area

above the modular jacks as shown.

3

(Optional)

LAN PC HEADSET HANDSET

2. Align the two protrusions on the

bracket with their corresponding

holes in the telephone and snap

them together to lock the base to the

telephone.


Features

Speakerphone

Microphone Mute

Headset

Feature Keys

Access important features

using these keys.

Dial Pad

These 12 keys provide

the 10 digits, the 26 alphabetic

characters, and special characters available in context

sensitive applications.

Hookswitch

Speaker

For ringer and

handsfree audio

output.

Directories

Services

Call Lists

Conference

Transfer

Redial

Line/Speed Dial Keys

Use these keys to activate up to three lines or speed

dials that can be assigned to your telephone.

Directories

Services

Call Lists

Conference

Transfer

Redial

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

4

MNO

WXYZ

9

WXYZ

#

Sel

Del Del

Menu

Messages

Do Not Disturb

Hold

Hold

Volume / Display Adjustment Keys

Use these to adjust the volume of the handset,

headset, speaker, and ringer, as well as the display

contrast.

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

Display Control

Keys

Use the arrow keys

to scroll through the

displayed information.

Use the Sel key to select

a field of displayed data

and the Del key to

delete it.

Soft Keys

The screen will display

labels for these keys,

to identify their contextsensitive

functions.

Indicator

This will alert you to

incoming calls, new

messages, Sel

and other

events.

Del Del

Graphic Display

Menu Shows information

about Messagescalls,

messages,

soft keys, time, date,

Do Not Disturb

and other relevant

data.

Hold

Handsfree Microphone

This works best when the telephone is placed on a hard, flat surface.


ABC

2

ABC

JKL

5

JKL

TUV

8

TUV

OPER

0

OPER

Directories

Services

Call Lists

DEF

3

Conference DEF

MNO

6

Transfer

MNO

WXYZ

Redial 9

WXYZ

#

Key Descriptions

Feature Key Description

Directories

Directories

Directories

Services

Services

Sel

Services

Call Lists

Directories

Call Lists

Directories

Call Lists

Directories

Conference

Services

Conference

Services

Services

Del

Conference

Services Transfer

Directories Call Lists

Transfer

Call Lists

Transfer

Call Lists

Sel

Redial

Services Conference

Menu Redial

Conference

Conference Redial

Conference

Messages Call Transfer

Lists

Transfer

Transfer

Del

Sel

Allows for handsfree communication during calls.

Mutes audio transmission locally during calls.

Del

Allows users to place and receive calls through an optionally con-

Sel

Sel

Del

nected headset.

Sel

Sel

Sel Del

Sel

ABC

DEF

1

2 2ABC

3 DEF

ABC

DEF

1 ABC2

DEF3

GHI 1

2 JKL ABC 2

3 MNODEF

3

4

GHI 5 5ABC

JKL 6 6DEF

MNO

GHI

JKL

MNO

GHI 4 JKL5

MNO6

PQRS GHI 4

5

6

ABC

TUVJKL

5DEF

DEF WXYZ MNO 6

ABC

ABC

DEF

1 7

GHIABC

DEF 2 8 8JKL3

DEF

1 9

PQRSABC

22

TUV3DEF

9MNO

11

2

WXYZ

PQRS 7

2

TUV8

3 PQRS

TUV 8 WXYZ WXYZ

1

1

ABC

7

2

DEF 9

ABC 2

2 DEF 9

OPER8

3 3

DEF 3

3

9

PQRS 7ABC

TUV 8DEF

GHI

JKL

MNO WXYZ 9

GHI ABC

JKL

JKL DEF

MNO

GHI

MNO

4GHI

JKL * PQRS JKL 4 5 0 MNO 0TUV

MNO

4

#

GHI 5JKL

OPERMNO

6 WXYZ

44

55

6

ABC OPER OPERDEF

GHI

JKL

1 * JKL 0

66

0MNO

MNO #

GHI 1

4

4

* 2

5

JKL 2

5

5

5 MNO #

OPER 03

6

6

PQRS

TUV

WXYZ 3

6

6

GHI JKL MNO

PQRS GHI

JKL

TUV MNO

TUV

WXYZ

PQRS

PQRS

WXYZ

PQRS

TUV 7

ABC TUV

WXYZ 8

8 OPER WXYZ

PQRS

DEF

7

TUV 8

8

WXYZ 9

9

GHI

JKL 8 9 MNO 9

PQRS

7 TUV

8 WXYZ

9

PQRS

4

74

77

7 8 9

TUV

OPER 5

8 WXYZ

PQRS TUV 5

8

WXYZ 6

9

OPER 6

9

PQRS TUV

OPER

OPER WXYZ

GHI JKL OPER

OPER 0 MNO * 00

#

PQRS * 00

# * 00

# * #

TUV

WXYZ * OPER

0 0 # * 7

OPER

OPER 8

0 #

8 9

Do Not Conference Redial

Disturb

Redial

Redial Dials last connected party from the telephone.

Transfer Menu

Sel Del

Sel

Hold Hold

Redial Messages

Do Not Disturb

Menu

Del

Messages

Sel

Hold Hold

Do Not Menu Disturb

Messages

Del

Sel

ABC

1

Hold Hold 2

Do Not ABC Disturb

DEF

3

DEF

GHI

4

JKL

Sel

5

MNO

6

GHIMenu

JKL MNO

Del

PQRS

7

Del

TUV

8

Del

Hold Hold

PQRS Messages TUV

*

0

OPER

Menu

Line or Speed Dial keys.

Access to local directories and call lists.

Access to special services (future implementation).

Access to Missed, Placed and Received calls.

Allows setup of a 3-way local conference.

Transfer of current call to third party.

Places current active call in Hold state.

5

Sel

Sel

Sel

Menu

Menu

Sel Del

Del Sel Del Menu

Del

Del

Del

Del

Messages

Messages

Messages

Do Not Disturb

Menu

Do Not Disturb

Menu

Menu Del

Do Not Disturb

Menu

Messages

Messages

Hold

Messages

Hold Hold

Do Not Menu Disturb

Hold Hold

Do Not Disturb

Do Not Disturb

Hold Hold

OPER

Cancels PQRS ringing TUV and directs WXYZincoming

calls to your Voice Mail (if

Sel

OPER

supported).

*

0

OPER

Place/receive text and voice messages.

Del

#

Access local and server features.

Messages

Hold

Hold

Do Not Hold

Hold

Hold Hold Disturb

Hold Hold

Select and Delete controls for options and text within local menus.

Scrolling Sel

of lists and control of text/number entry on display.

Del Del

Messages

Do Not Disturb OPER ABC

DEF Menu

Messages

1

2 3

Do Not Disturb ABC DEF Volume keys to adjusts audio and ringer volume.

GHI

JKL

MNO

Do Not Disturb

4

5 6

GHI Messages

JKL MNO

PQRS

TUV

WXYZ

Hold Hold Dial 7

Pad 8 9 General Hold Hold dialing and alphanumeric entry (incl. special characters).

PQRS TUV WXYZ

OPER Hold Hold

* Do Not 0 Disturb #

OPER

WXYZ

9

WXYZ

#

Soft keys to select from various context-sensitive options.

Menu

Menu

Messages

Do Not Disturb

Hold


Using SoundPoint ® IP 500 SIP

Placing a Call

Using the Handset:

1. To obtain dial tone, pick up the handset.

2. Dial the desired number,

OR

Dial by SIP URL or IP † address:

• After obtaining dial tone press Name

• Enter URL or IP (press * for “.” and #

for “@”)

• Press Send to complete the call.

Using Handsfree Speakerphone Mode:

1. With the handset on-hook, press a line

key, , or NewCall to obtain dial tone.

2. Dial the desired number,

OR

Dial by SIP URL or IP

Conference Directories

† address as

above.

Services

Using the Headset:

1. With the optional Call Lists headset connected,

press a line key, , or NewCall to

obtain dial tone.

Buddy Status

2. Dial the desired number,

OR

My Status

Conference Directories

Services

Dial by SIP Redial URL or IP Call Lists

† address as

above.

Buddy Status

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

JKL

TUV

8

TUV

OPER

0

MNO

WXYZ

9 ABC

DEF

1 1WXYZ

2 3

ABC Sel

DEF

GHI # JKL

MNO

4 5 6

dialtone. Simply enter the number My Status then lift the handset OPER or press the Dial soft key or

press the or keys.

Directories Conference

Redial

Sel GHI

PQRS

JKL

TUV

MNO

Del

WXYZ Sel

*

During a call, users can alternate

between handset, headset,

or handsfree modes by pressing

the or keys.

See also Headset Memory Mode.

7

PQRS

Del

*

Conference Directories

Services

Call Lists

Buddy Status Services

My Status

Redial

8

OPER

0

Directories Conference

Call Lists

Buddy Status

My Status

Users also have the option to dial directly from the dial pad without first getting

In all cases, the active call will appear on the display showing call duration and

destination. Services

TUV WXYZ

Conference

Call Lists Directories Conference


Forward Examples: 10.3.0.42

joe@205.173.1.24

Buddy Status Services

Transfer

sip: jane@polycom.com

ABC

My Status Call Lists

1 2

Call Lists

ABC

Redial GHI Buddy Status JKL

Speed Dial

Redial

1

DEF

3

DEF

4 5

MNO

6

GHI My Status JKL

PQRS

MNO

TUV WXYZ

Redial

9

ABC To obtain DEF the IP address OPER of your Messages telephone,

2 press 3 Menu followed by System Status and

ABC

Do Not Disturb

JKL General. MNO The IP address is listed together Menu with

5 6 Voice Mail

other network information.

JKL MNOABC

DEF

Messages

TUV1

WXYZ2

3

8

1

8 9

2Do

Not Disturb 3

9ABC

DEF

Hold

6TUV

WXYZ

Do Not Disturb

GHI

JKL

MNO

1 3

DEF

GHI

4

GHI

PQRS

7

PQRS

*

OPER4

0

4

0GHI

5

#

5

JKL

6

MNO

Menu

#

Del

1

GHI

4

GHI

PQRS

7

PQRS

Sel

*

Del

Menu

Messages

Do Not Disturb

Hold

ABC

2

ABC

JKL

5

JKL

TUV1

8

1

8

TUV

OPER 4

0

4

0GHI

OPER

7

GHI

PQRS

7

PQRS

*

Do


I

I

S

S

ABC

2

ABC

JKL

5

JKL

TUV

8

TUV

OPER

0

OPER

Answering a Call

Using the Handset:

Pick up the handset.

GHI

JKL

Using Handsfree My Speakerphone Status

Mode: 4 5

Press or with the Redial handset on hook

press the line key ( ) opposite the

incoming call, or the Answer soft key .

Using the Headset:

Pressing

Conference Directories

or the line key (

)

Conference Directories

will answer the Services Directories Conference call through an optionally

connected headset. Services

Del

Menu

Del

Sel

Call Lists Services

Menu

In all cases, The active call will appear

Call Lists

ABC

DEF

Messages Menu

on the display showing call duration and 1 2ABC

2 3DEF 3

Buddy Status Sel

Messages

Del

Call Lists

Conference Directories 1 2 3

destination.

1 2 3

Buddy Status

ABC DEF

ABC ABC DEF DEF

Do Not Disturb

GHI

JKL

MNO

Do Not Disturb Messages

GHI

JKL

MNO

Services

My Status My Status 4 1

4 41

4 5 2

55

2

5 6 3

6 3

Buddy Status

If there is an active call when a new incom- Pressing ABCAnswer

6 DEF will also answer the call in Menu

Del

GHI GHI JKL JKL MNO

Do Not Disturb

GHI

JKL

MNO

ing call is received, pressing PQRS

PQRS

TUV

TUV

WXYZ

Redial Redial the Answer Call Lists soft the previously connected mode.

Sel

ABC

DEF

My Status

Hold

7

7 4 8

8 5 9 6

Hold

Messages

key places the active call on hold to answer

1 2 3

Hold

Buddy Status PQRS GHI TUV JKL WXYZ MNO

PQRS TUV WXYZ ABC DEF

the new call. Menu

OPER

PQRS

TUV

WXYZ

Do Not Disturb

Redial

OPER

GHI

JKL

MNO

* 7 0 #

My Status

* 7 0 8 OPER 8 4 4#

9 5 6

Hold

DEF Del

Messages

PQRSOPER

TUVGHI

WXYZ JKL MNO

3

PQRS

TUV

WXYZ

DEF

Redial

OPER

Do Not Disturb

Hold

* 07

07

#

8 9

Hold

MNO

PQRS TUV WXYZ

Call 6 Hold

Menu

OPER

OPER

MNO

During a call, press Hold

WXYZ

9 Messages 9

Hold or the Hold soft key.

WXYZ

The call will be placed on hold and this will

Do Not Disturb

be # indicated on the display. The remote party

will see a “Held” call state on their display.

Press Hold again or the Resume soft key to

retrieve the call.

Microphone Mute

Directories Conference

Services

Call Lists

Buddy Status

During a call, press . The LED on the

telephone lights up and a flashing microphone

on the display indicates that the other

Conference Directories

party (parties) cannot hear you.

Services

Call Lists

Buddy Status

My Status

Redial

7

1

ABC

2

ABC

DEF

3

DEF

4 5

MNO

6

GHI

PQRS

7

PQRS

*

*

0

Sel

Hold

Sel

Del

If multiple calls OPER are on hold, use the line

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

JKL

TUV

8

TUV

OPER

0

OPER

JKL

TUV

8

TUV

OPER

MNO

WXYZ

9

WXYZ

#

Incoming calls may be

ignored by pressing the

Reject soft key or

during ringing.

MNO

WXYZ

9

WXYZ

#

Del

Menu

Messages

Do Not Disturb

keys on the left of the display to select a

line then the arrow keys to select a call

then press the Resume soft key to retrieve

the call.

Sel

Microphone Mute applies to all modes:

handset, headset, and handsfree. You can

still hear all other parties while Mute is

enabled.

To turn off Microphone Mute, press

again.

Del

Menu

Sel

Messages Conference Directories

Do Not Disturb Services

Call Lists

Hold

Buddy Status


Directories

Services

ABC ABC DEF DEF

General Key Use 1

2 3

Conference

1

2 3

Conference

ABC ABC DEF DEF

GHI GHI JKL JKL MNO MNO

To navigate Transfer

through menus 4

4

and 5 5 5to

enter 6 6 data,

these are useful Sel tips: GHI GHI JKL JKL MNO MNO

PQRS PQRS TUV TUV WXYZ WXYZ

Redial

7

7

8 8 9 9

1. Use and to PQRS

scroll TUV TUVthrough

WXYZ

Sel

lists.

Hold Hold

OPER OPER

In some lists the Sel 0

Del *

and 0 00

# # keys

OPER

can be used as “Page Up” and “Page

Down”.

Menu

Del

2. When Messages menus have submenus, use Sel

C DEF

3 and to Selmove

Menu one level down or

Do Not Disturb

C DEF one level back up.

L

MNO

Messages

Del

6 ABC

DEF

L 1

MNO 2 3

3. The Menu key can be pressed to

Del

V WXYZ

Do Not Disturb

irectories ABC DEF 9

quickly exit from any menu. Menu

EF

Hold

GHI

JKL

MNO

V 4 WXYZ 4 5 6

Messages

6

Menu

ervices ER

Messages

GHI JKL MNO #

ABC

DEF

EFPQRS

TUV

WXYZ

ER7

7 8 9 1

2 2Messages

3

onference

Do Not Disturb

NO

Hold

ABC

DEF

Do Not Disturb

ABC DEF

PQRS 2 TUV 3 WXYZ

GHI Do JKL Not Disturb MNO

OPER

ransfer ABC DEF

* 0 # 4

5 6

NO

6

JKL

MNO

GHI JKL MNO

5 OPER 6 Local Conferencing

XYZ

PQRS

TUV

WXYZ

edial

JKL MNO 7

8 Hold 9

Hold

TUV

WXYZ A conference PQRS may TUV WXYZ be created with two other

XYZ8

9

Hold

Hold 8 9

OPER

TUV WXYZ parties using the

* Directories 0 telephone’s # local conferenc-

OPER

OPER

0 # ing feature.

OPER

Services

1. Place a call to the first party.

ABC

2

2. Press

1 2

Conference or the Confrnc soft key

ABC

to obtain a new line (the active call GHI is JKL

Directories

placed Transfer on hold).

4

5

Redial

Hold

Del

Transferring a Call

Services

Call Lists

Conference

8

Menu

Messages

Do Do Not Not Disturb

Hold Hold

DEF

1 3

DEF

MNO

6

GHI

PQRS

7

PQRS

*

1. During a call, press Transfer or the

Trnsfer soft key (the active call is

placed on hold). Redial

0

2. Dial the number to which you want OPERto

transfer the call.

8 7

3. The call may TUV

be PQRS transferred Redial

without

JKL

GHI

5 4

consultation by immediately pressing

Transfer

or the Trnsfer soft key again 4 5

GHI

JKL

(“Blind Transfer”),

Conference

Call Lists

Services

Directories

PQRS

OPER

JKL

TUV

8

TUV

OPER

0

OPER

# 0 *

7

TUV

8

3 1 DEF

6

1 2

ABC

2

ABC

4. The Conference Directories key can be pressed to

quickly exit from any directory.

Services

5. To enter text using the dialpad, press

the number Call Lists keys one or more times.

For example, for ‘A’ press ‘2’ and for

‘C’ press Buddy Status ‘222’. When in text entry

mode the display title will show

whether My Status keys will generate numbers

GHI

(1), upper-case (A) or lower-case (a)

PQRS

Redial

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

7

characters and the 1/A/a soft key

can change this.

PQRS

WXYZ

9

Sel

Ending the call on the conference

Del

WXYZ

Redial

#

1

Hold

ABC

DEF

2 3 Call Lists 3

ABC DEF

GHI

4

OR

JKL

MNO

5 5Conference

6

Menu

Messages

3. Dial Directories the telephone number of the

second party.

Services

Do Not Disturb

Hold

GHI

*

4. When the second party answers, ABC press

1 2

Conference or the Confrnc soft key again

MNO

ABC

to join all parties in the conference.

GHI

JKL

WXYZ

9

WXYZ

MNO

6

MNO

3

DEF

originator’s telephone will terminate

the conference.

Transfer

GHI

PQRS

7

PQRS

*

JKL MNO

TUV Transfer WXYZ

OPER

0

OPER

Directories

Services

Hold

Do Not Disturb

Messages

Menu

Del

Sel

JKL

TUV

8

TUV

OPER

0

OPER

1

DEF

3

DEF

4

5

MNO

6

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

Menu

MNO

WXYZ

9

Messages

WXYZ

1

#

GHI

4

Press or the Trnsfer soft

8 9

key again after 9 consulting with the GHI

TUV WXYZ

PQRS

new party Redial (“Consultative Trans- 7

#

7

fer”).

PQRS

Transfer may be cancelled during progress

by pressing the Cancel soft key. Press

Resume to return to the active call.

*

Sel

Del

ABC

2

Do Not Disturb

ABC

JKL

5

Hold

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXY

#


Call Timer

Call progress on an active call is monitored

through a local call timer. This is visible

within the active call window on the display.

Directories Conference

Ending a Call

Press the Services line key or the EndCall soft key.

OR

Call Lists

Redial

Buddy Status

My Status

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI JKL MNO

PQRS

TUV

Press Redial to dial the last call 7 placed

7 8

from your telephone.

PQRS TUV

WXYZ

9

Hold

WXYZ number, press Directories Conference

Call Forwarding

*

Calls may be Forwarded (Diverted) to

another extension as follows:

OPER

0

OPER

1. Press the Forward soft key from the

telephone’s idle display.

2. (Optional) If multiple lines are in

use, select which line to forward.

3. Select Contact: and press the Edit

soft key to enter a number or URL to

forward all future calls to.

4. Press the Forward soft key to confirm

Call Forwarding.

Idle display returns with a moving arrow on

the line label to confirm Call Forwarding

enabled.

Volume Adjustment

Press the volume keys to adjust receiver

volume during a call. Pressing these keys in

idle state adjusts the ringer volume.

9

Directories

Services

Call Lists

Conference

#

Sel

1

ABC

2

ABC

Del

DEF

3

DEF

GHI

4

JKL

5

MNO

6

Replace the handset, or press if in

GHI JKL MNO

PQRS

TUV

WXYZ

Handsfree Mode, or Menu

7

8 9 if in Headset

Mode.

PQRS

*

TUV WXYZ

OPER

0 0Messages

#

Conference Directories

Transfer

Redial

Services

Do Not Disturb Conference Directories

To redial another previously dialed

or Buddy Call Lists Status and

Call Lists

select Placed Calls to scroll through the

list.

Services My Buddy Status Status

Call Lists

Buddy Status

1

GHI

4

1. Press the My Forward Status soft key from the

GHI

Redial

OPER

To turn call forwarding off:

Call Services Lists

Redial My Status

Redial

telephone’s idle display.

Sel

Del

Menu

Messages

Do Not Disturb

Hold

Conference Directories

Services

Buddy Status

My Status

Redial

2. (Optional) If multiple lines are in

use, Select which line to disable

Call Forward.

3. Press the Disable soft key.

Idle display returns and the line indicator

now displays the regular icon.

To conform to regulatory requirments,

handset and headset volume

will return to a preset level after each

call. Handsfree volume settings will

be maintained across calls.

PQRS

7

PQRS

*

ABC

2

ABC

JKL

5

JKL

TUV

8

TUV

OPER

0

OPE


DEF

3

EF

MNO

6

NO

XYZ

9

DEF XYZ

3 3#

EF

MNO

6

NO

XYZ

9

XYZ

#

DEF

3

DEF

MNO

6

MNO

WXYZ

9

WXYZ

#

Menu

Messages

Do Not Disturb

Press Do Not Disturb to prevent the telephone

from ringing on incoming calls. A flashing

icon and text on the display indicates that

Do Not Disturb is on.

Menu

Hold

Calls ABCreceived

DEF while Do Not Disturb is

Messages

enabled 2 are logged in the Missed Call list.

1 2

ABC

3

DEF

GHI

4 5 6

GHI

PQRS

7

PQRS

*

To turn JKL off Do MNO Not Disturb, press

again. 5 6

JKL

TUV

8

TUV

OPER

0

MNO

WXYZ

9

Time and Date

WXYZ

Sel

OPER

curacy is maintained through Directories Conference server control.

time or date is incorrect. Services Users have control

Del

Buddy Status

My Status

Do Not Disturb Redial

Sel

Sel

Del

Do Not Disturb

Hold

Time and Date is clearly displayed on the

#

SoundPoint ® IP 500 SIP telephone. Ac-

Contact your System Administrator if either

over the format of the display. Select a

Call Lists

format which is right for you as follows:

1. Press

Menu

Voice Mail

Hold

ly enabled to place and receive calls from

.

2. Select Settings followed by Clock.

Headset Memory Mode

As an option, the headset can be permanent-

any audio keys on Del the telephone. This is

especially useful for regular headset users.

To do this:

1. Press

Sel

Menu

Del

Do Not Disturb

.

2. Select Settings followed by Headset

Messages

Memory.

3. Use the up or down arrows and Select

soft key to enable Headset Memory

Mode.

4. Press Menu to return directly to

Hold

the main menu.

Messages

Do Not Disturb

Hold

10

(Optional) If multiple lines are in use, Do

Not Disturb can be set on a line-by-line

basis. Contact your System Administrator

for futher details. When Do Not

Disturb is enabled for a particular line,

this is indicated by a flashing “ X ” beside

the line indicator on the display.

Sel

3. Select from Clock Date or Clock

Time or Clock Order.

Del

4. Scroll through the options via the up

and down arrow keys.

5. Press Select to confirm and Menu

to return directly to the idle display.

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

MNO

WXYZ

9

WXYZ

Messages

Do Not Disturb

Hold

OPER

Subsequent 0 calls # to or from this telephone

using OPER the headset will activate a flashing

headset icon on the display permanently.

Pressing the line keys or Answer soft key

to receive a call will now connect to the

user’s headset automatically.

Repeat steps 1-3 and select Disable to turn

Headset Memory Mode off.


Services

DEF

3

EF Call Lists

MNO

6 Buddy Status

NO

XYZ

9 My Status 9

XYZ

#

DEF

3

DEF

MNO

6

MNO

WXYZ

9

XYZ

#

Conference Directories

Redial

Sel

Display Contrast

Del

To adjust the contrast on the display to a

comfortable level:

1. Press Menu . Select Settings followed

by Contrast.

Messages

2. Press the Up or Down soft keys (or

volume keys) to increase or decrease

Do Not Disturb

ABC

DEF

the display contrast.

Ring Type

Hold

1 2

ABC

3

DEF

GHI

4

JKL

5

MNO

6

GHI

*

JKL

OPER

MNO

Many ring types are available. Users can

Sel PQRS

TUV

WXYZ

select different rings to 7 7distinguish

8 between 9

lines (on a multiple line PQRSconfigured

TUV tele- WXYZ

phone) or to have a different ring OPER from their

neighbor’s Directories Conference telephone. 0 #

Del

To change the incoming ring to a desired

Services

sound:

1. Press Menu . Select Settings followed

by Ring Type.

ABC

DEF

Call Lists

Buddy Status

Messages

2. (Optional) If multiple lines are used,

GHI

JKL

MNO

first select which line 4 to change. 5 6

My Status

Redial

Call Lists

Do Not Disturb

PQRS

Hold

Conference Directories

A local list of calls missed, received, and

OPER

placed is maintained by the telephone (up to

100 for each). Services

Press Directories Conference or Call Lists followed by

Missed, Received, or Placed Calls as desired.

Services Call information Buddy Status will be displayed.

From this screen:

Call Lists

My Status

3. Choose Exit to return to the GHI previous JKL

Redial

My Status

1. Choose Edit to amend the dial string

Buddy if necessary.

Status Redial

2. Choose Dial to return the call.

menu.

1 2 3

ABC DEF

GHI

PQRS

7

*

JKL

TUV

8

TUV

OPER

0

PQRS

7

PQRS

To delete all calls from a particular list,

press the Clear soft key from the Call *

Lists or Directories menu.

Directories

Directories

Directories

Services

Services

Services

Conference

Conference

Conference

Transfer

Transfer

Transfer

Redial

4

5

6

MNO

WXYZ

9

WXYZ

#

TUV

8

TUV

OPER

0

OPER

ABC

DEF

1

2 3 ABC 3 DEF

ABC

DEF

1

ABC DEF

GHI

JKL 1

2 2

MNO 2

3 3

ABC DEF

4

5 6 ABC11

DEF

GHI

JKL

MNO

GHI

JKL

MNO

GHI 4

JKL MNO 4 5 6

PQRS

TUV 4

5

WXYZ 5

6 6

MNO

WXYZ

9

WXYZ

#

Sel

Del

3. Press the Ok or Cancel soft keys to

accept or cancel changes.

4. Press Menu or the Exit soft key

to return to the idle display.

Messages

Do Not Disturb

1

ABC

2

ABC

DEF

3

DEF

1

GHI

4

ABC

2

ABC

JKL

5

GHI

JKL

MNO

4 5 6

DEF

GHI 3 PQRS 3 TUV

WXYZ

the idle display.

7DEF

7 8 9

MNO

PQRS 6

GHI

JKL

MNO

Sel

Menu

Press More JKL and MNO Exit soft keys Messages to return to

*

3. Using the Sel

arrow keys, highlight

the desired Hold Holdring

type. Press the

Play soft key to hear the selected

ring type.

Del

4. Press Select to change to the selected

ring type.

5. Press Menu or the Exit soft key

to return to the idle display.

Messages

See also Distinctive Ringing /

Do Not Disturb

Call Treatment.

Hold

For additional choices, press More followed

by:

4. Info to view information about the

call.

Del

5. Save to store the contact to the

Contact Directory.

6. Clear to delete the call from list.

Do Not Disturb

TUV WXYZ

OPER To quickly view respective call lists

0 0from

the # idle display:

OPER

Press Sel for Placed Calls. Hold

Sel

Press for Sel Received Calls.

Press for Missed Calls.

Del

Menu

Del

Del

Menu

Menu

Messages

Messages

Messages

Do Not Disturb

Do Not Disturb

Do Not Disturb

Sel

Del

Menu

Messages

Do Not Disturb

Hold


DEF

3

DEF

MNO

6

MNO

WXYZ

9

XYZ PQRS

#

Contact Directory

In addition to a directory of missed, placed,

or received calls, the telephone can store a

local directory of 200 or more contacts*.

Users can add, delete, edit, dial, search,

or instant-message any contact in this list

through just a few key strokes.

To add or edit a contact:

1. Press

Directory.

Conference Directories

Services

Buddy Status

and select Contact

2. Press Add to enter another contact

into the telephone’s database or

Call Lists

highlight an existing entry then press

Edit.

3. Enter first and/or last name from the

keypad. My Press Status the 1/A/a soft key to

select between numeric and upper/

lower case Redial alphanumeric modes.

Press the Encoding soft key to access

special characters in other languages.

4. Enter the Contact number. This is a

required field and it must be unique

(not already in the directory).

5. Speed Dial Index, Ring Type and

Divert Contact may be left blank.

6. Use Sel and to Selswitch

between

Enabled and Disabled settings for

the last four fields.

Del

Speed Menu Dial

1

GHI

4

GHI

Messages

Messages

Pre-assigned numbers can be associated

ABC

DEF

with 2 line 3 3Do

Not Disturb keys for rapid Do Not automated Disturb dialing.

ABC DEF

Speed JKL

MNODial

entries are consecutively placed

5 6

JKL next MNO to assigned line keys on the telephone.

PQRS

7

8 9

*

TUV

WXYZ

Hold

Hold

To assign Joe to a Speed Dial key:

TUV WXYZ

OPER

0

OPER

Del

Menu

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

1. # Press Conference Directories and select Contact

Directory.

Services

2. Press the Add soft key to enter Joe’s

contact details (see Contact Direc-

Call Lists

tory) or highlight Joe’s existing

directory entry and press Edit.

Buddy Status

3. Enter Speed Dial Index as “1”. This

My Status

Redial

*

PQRS 12

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

Sel

Del

3. Press Search to search for contacts. Menu

1

ABC

2

ABC

DEF

3

DEF

Directories

GHI

4

JKL

5

MNO

Services 6

GHI

7

PQRS

7. Press Save to confirm or Cancel to

abandon the changes then press

Exit to return to the idle display.

To search for a particular contact:

1. Press More and then Search from

the Contact Directory menu.

2. Using the dial pad, enter the first

few characters for First or Last

names.

4. Successful matches can be dialed

from the resulting screen.

To send a text message to a contact

from the Contact Directory menu:

JKL

TUV

8

TUV

MNO

WXYZ

9

WXYZ

Messages

Do Not Disturb

1. Press the More soft key and then

press InstMsg.

Hold

2. See Voicemail and Voice

#

and Text Messaging for

further details.

*Limit depends on Server configuration.

Contact your System Administrator

for full details.

assigns Joe to the first available

line key on the display.

Sel

4. Press Save to confirm or Cancel to

abandon the change then press Exit

to return to the idle display.

Idle screen is now as shown:

Call Lists

Conference

Transfer

Redial

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

JKL

MNO

TUV WXYZ

Del

Menu

Messages

Do Not Disturb

Hold

Sel

Del Del

Menu

Messages

Do Not Disturb


An additional speed dial key for Jane can be

added to the previous example as follows:

5. Repeat steps 1 and 2 above for Jane’s

contact details.

6. Enter Speed Dial Index as “2”.

7. Press Save to confirm or Cancel to

abandon the change then press Exit to

return to the idle display.

Idle screen is now as shown:

Directories

Services

Directories

Services

Conference

Transfer

Redial

Directories

Services

Conference

Transfer

Redial

1

Hold

ABC

2

ABC

DEF

Sel

3

DEF

GHI

JKL

MNO

4

Conference

5

three lines, each associated with Transfer its own line

Del Del

MNO

Menu

To dial Call Lists a number assigned to a Line PQRS Key, TUV WXYZ

ABC

DEF

Hold

OPER Messages

1 2 3

simply 1 2 3

Conference press the line key ABC directly DEF * opposite 0 #

GHI

JKL

MNO

OPER Do Not Disturb

the number Transfer on the display. 4

5 6

GHI JKL MNO

Redial

PQRS

7

TUV

8

WXYZ

9

Hold Hold

PQRS

*

TUV

OPER

0

OPER

WXYZ Directories

#

Services

Multiple Lines

GHI

PQRS

7

JKL

TUV

8

SoundPoint ® IP 500 SIP can display up to

6

WXYZ

9

key. Lines can be configured for local Direc-

Redial

tory Numbers (DNs), such as your main extension

and private or shared lines or for Speed

Hold

Dial shortcuts for outbound dialing.

Typically, the top-most line key is reserved for

the principle DN of the telephone. Depending

on how your telephone is configured, the display

could resemble one of the screens shown:

13

To remove a Speed Dial entry:

1. Press

To quickly view a complete list of

assigned speed dial entries, press

from the idle display. Dial directly

Sel

from a selected number.

Conference Directories

Directory.

and select Contact

Services

2. Scroll to the desired entry and press

More followed by Edit. Sel

Call Lists

3. Delete the Speed Dial Index number

using the Sel

1

Buddy Status then Del keys.

4. Press Save and Exit Menu to return to the

idle display. My Status

Del

Messages

GHI

4

ABC

DEF

The 1

Speed 2 3 Dial for that Do contact Not Disturb is re-

ABC DEF

Menu Redial

GHI

JKL

MNO moved.

4

5 6

GHI

PQRS

7

GHI

PQRS

7

PQRS

*

JKL MNO Messages

TUV

WXYZ

8 9

Hold

TUV WXYZDo

Not Disturb

OPER

0 #

OPER

Hold

PQRS

*

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

Directories

JKL

TUV

8

TUV

OPER

0

Services

OPER

Call Lists

Conference

Transfer

Redial

Directories

Services

Call Lists

Conference

Transfer

Redial

MNO

WXYZ

9

WXYZ

#

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

Del

Menu

Messages

Do Not Disturb

Hold

Sel

Del Del

Menu

Messages

Do Not Disturb

Sel

Hold Hold

Del Del

Menu

Messages

Do Not Disturb

Hold Hold

ABC

2

ABC

JKL

5

JKL

TUV

8

TUV

OPER

0

OPE


Multiple Call Appearances

Each line configured on the telephone can

have two call appearances. This is useful if

there is an active call and an incoming call

arrives on the same line. In the example

shown, extension 9301 is in an outbound

call with 9304. The second diagram shows

an incoming call from extension 9305. Soft

key labels are updated on the display to enable

the user to:

1. Answer this incoming call, the first

call is automatically placed on Hold.

2. Reject the second incoming call.

3. Forward the incoming call to another

extension.

Answering the incoming call places the

original on Hold and refreshes the soft key

labels as indicated (last illustration).

A user can also place another outbound call

on the same first line. Press Hold during the

first call and press NewCall to obtain dial

tone for a second call.

Shared Lines

The telephone supports shared lines * .

A shared line is indicated by a different

line icon. In the diagram, the first line is

private and the second line is shared. If two

telephones share a line, an incoming call

to that number will cause both telephones

to ring. The call can be answered on either

telephone but not both.

If a shared line is in use on one of the telephones,

it cannot be used on the other one.

The shared line icon changes to a moving

icon when the line is in use remotely.

Calls on shared lines can be transferred, put

on hold, or added to a conference.

14

Directories

Services

Call Lists

Conference

Transfer

Redial

Directories

Services

Call Lists

Conference

Transfer

Redial

Directories

Services

Call Lists

Conference

Transfer

Redial

Directories

Services

Call Lists

Conference

Transfer

Redial

* Shared lines are an optional feature configured on the server

and may not be supported on your particular system. Contact

your System Administrator to find out.

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

Sel

Del Del

Menu

Messages

Do Not Disturb

Sel

Hold Hold

Del Del

Menu

Messages

Do Not Disturb

Sel

Hold Hold

Del Del

Menu

Messages

Do Not Disturb

Hold Hold

Sel

Del

Menu

Messages

Do Not Disturb

Hold


DEF

3

DEF

MNO

My Status 6

NO

Redial

WXYZ

9

XYZ

#

DEF

3

DEF

MNO

6

NO

WXYZ

9

XYZ

#

Conference Directories

Services

Call Lists

Buddy Status

Voicemail and Voice and Text Messaging

Users can send and receive both Voice * and

Text messages on the telephone. Received

messages will be indicated by a flashing

Message Waiting Indicator LED on the

front of the telephone and optionally a

visual notification on the display.

Individual line indicators reflect voice or

text messages left on that line (useful if

multiple lines are in use).

A stutter dial tone Sel in place of normal dial

tone is used to indicate that one or more

voice messages are waiting at the message

center.

SIP Instant (Text) Messaging is supported

in real-time. Users can send and receive

text messages using their telephones.

To read text messages:

1. Press

Messages,

OR

Del

Menu

Messages

Do Not Disturb

Hold

and select Instant

Press the InstMsg GHIsoft

key JKL to read MNO a

PQRS

TUV

WXYZ

message just received.

2. (Optional) If multiple PQRS TUV lines are WXYZ in

OPER

use, select from which line messages 0 #

are to be retrieved. 0

3. Messages appear first to last in sent

order.

4. Press the Next or Prev soft keys to

cycle through messages in order.

5. Press the More soft key to access the

Delete, Reply and New options.

To send a text message:

1. Press

Sel

Del

Menu

Messages

2. Select Instant Messages.

Do Not Disturb

3. (Optional) If multiple lines are in

use, first select from which line to

send the message.

Hold

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

7

*

4. Press the More soft key then New.

.

8

OPER

9

15

5. Enter the desired extension or SIP

URL. Press the 1/A/a soft key

to alternate between numeric and

upper/lower case alphanumeric

modes.

6. Press the Select soft key to choose

from various pre-scripted short

messages.

OR

Press Edit to compose a custom

message. Use dialpad keys to

cycle through the character set.

Use keys 1, *, 0, and # to select

Del

special characters.

7. Press Send when finished.

To listen to voice messages:

1. Press

Sel

Menu

Messages

2. Select Message Center *,† .

Do Not Disturb

3. (Optional) If multiple lines are in

use, select from which line messages

are to be retrieved.

Hold

4. Display indicates number of

messages and their importance.

Press Connect to initiate Voice Mail

retrieval from the Message Center,

OR

* Voice Mail is an optional feature

configured on the server and may

not be supported on your particular

system. Contact your System Administrator

to find out.

† Screen options may vary with

server-based application.

.

Press Clear to turn off the flashing

LED without listening to messages.

5. Follow voice prompts to listen to

messages.


ABC

DEF

1

2 3

DEF

GHI

4

GHI

PQRS

7

PQRS

*

ABC

JKL

5

JKL

Distinctive Ringing / Call Treatment

Users can set distinctive incoming ringing

tones for contacts in their local directory.

This allows identification of a contact by a

specific ring tone.

To set a distinctive ring for a local contact:

1. Press

Directory.

Conference Directories

Services

Call Lists

and select Contact

2. Using the arrow keys, scroll through

the directory to choose a contact.

3. Press Edit and scroll down to Ring

Type. Buddy Status

Sel

4. Enter a number corresponding to

My Status

one of the ring types available (press

GHI

Sel then Del to remove an existing PQRS

Redial

value). See Ring Type in this 7

Menu

7

guide for further details.

PQRS

Del

Hold

Messages

now have the distinctive ringing pattern Del

Call Lists

1

ABC

2

ABC

DEF

3 Redial 3

DEF

GHI

4

JKL

5

MNO

6

*

JKL

TUV

8

TUV

OPER

0

Do Not Disturb

MNO Menu

OPER

Presence 6 / Status / Buddy Lists

MNO

WXYZ Messages

Hold

TUV

8 The 9 telephone combines interactive mes-

TUV

OPER

0

OPER

WXYZ

sage Do Not Disturb services and status monitoring to com-

#

pliment a traditional messaging application

such as email.

Directories

Live interaction within a pool of telephones

is possible Services by monitoring the “presence”

ABC

DEF

of the parties involved. Each 1

telephone 2 3

Conference

ABC DEF

can “watch” the status of up GHI to eight JKL other MNO

Transfer

telephones. These other telephones 4

5 form

6

GHI JKL MNO

PQRS

TUV

WXYZ

the “Buddy Redial List”. The status 7of

buddies 8 9 is

7 8 9

displayed and updated in real PQRStime.

TUV Each WXYZ

Hold

OPER

telephone can also be “watched” * by 0 up # to

OPER

eight other telephones.

To add or delete a contact from your

buddy list, or block a contact:

1. Press

Directory.

Conference Directories

Services

Call Lists

Watch Buddy Status or Block Buddy fields.

My Status

Redial

and select Contact

2. Using the arrow keys, scroll through

the directory to choose a contact.

3. Press Edit and scroll down to the

5. Press the Save soft key or Cancel

to abandon the change then press

Sel

Conference Directories to return to the idle display.

Services

Incoming calls from this contact will

applied.

Buddy Status

Menu GHI

This My feature Status is local to the telephone, 4

and may be over-ridden by Server Messages GHI

PQRS

settings. Contact your System Ad- 7

ministrator for more details. Do Not 7Disturb

PQRS

MNO

WXYZ

9

WXYZ

#

1

ABC

2

ABC

DEF

3

Directories Conference DEF

GHI

4

JKL

5

MNO

Services 6

GHI

PQRS

7

JKL

TUV

8

16

PQRS TUV

OPER

MNO

WXYZ

9

WXYZ

1

ABC

2

ABC

DEF

3

DEF

JKL

5

MNO

6

*

Hold

4. Press Sel to switch between Enabled

or Disabled status.

5. Press the Save soft key or Cancel

Del

to abandon the change then press

Conference Directories Menu to return to the idle

display..

Messages

Services

The diagrams show a typical Buddy

Do Not Disturb

Status screen display of monitored tele-

Call Lists

phones and a My Status display.

Buddy Hold Status

Directories

Services

Call Lists

Conference

Transfer

Redial

Call Lists

My Status

Redial

Buddy Status

My Status

Redial

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

7

PQRS

PQRS

JKL

TUV

8

TUV

MNO

WXYZ

9

WXYZ

Sel

GHI

Del

Menu

Messages

Do Not Disturb

Hold

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

PQRS

7

PQRS

*

JKL

Sel

TUV

8

TUV

Del

OPER

0

Menu

OPER

Messages

Do Not Disturb

Sel

Hold

Del

Menu

Messages

Do Not Disturb

Hold

MNO

WXYZ

9

WXYZ

#


DEF

3

DEF

MNO

6

NO

WXYZ

9

XYZ

#

Services

DEF

3 Call Lists

EF

MNO

6 Buddy Status

NO

XYZ My Status

9

XYZ

erence tories Redial

#

ices

Lists

Conference Directories

y Status

al

tatus

To view and change Presence settings:

1. Press

Del

Menu

and select Presence.

2. Choose My Status to change your

Messages

own status (online, busy, etc.). This

affects information sent to watching

Do Not Disturb

telephones. Presence information

will also be sent to watching telephones

when the user goes off-hook

or invokes Hold Do Not Disturb. The My

Status display can also be accessed

by pressing the MyStat soft key from

the idle display.

3. Choose Buddy Status to monitor the

status of the contacts within your

buddy list. This can also be accessed

by pressing the Buddies soft key on

the idle display.

Instant Messaging

See Voicemail and Voice and Text Messaging.

Multilingual Support (Localization)

Many languages Del and call progress tones are

supported by the telephone.

To change language:

1. Press

Sel

Menu

Messages

and select Settings.

2. Scroll down to and select Language.

3. Scroll Sel through the list of available

ABC

DEF

languages Do Not and Disturb press the Select soft

key when the desired 1 language 2 3 3is

ABC DEF

highlighted.

4. The Del display will change to the lan-

Hold

guage of your choice. GHI JKL MNO

5. Exit to the idle screen by pressing

Menu . PQRS TUV WXYZ

Messages

Do Not Disturb

Hold

GHI

4

PQRS

7

*

JKL

5

TUV

8

OPER

0

OPER

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

GHI

PQRS

7

PQRS

JKL

TUV

8

TUV

OPER

MNO

WXYZ

9

WXYZ

MNO

6

WXYZ

9

#

17

4. Choose Watcher List to see which

telephones are currently monitoring

your status. Press the Block soft key

to block a watcher.

5. Choose Blocked List to see which

telephones you have blocked from

monitoring your status. Press the

Unblock soft key to unblock a contact.

The software running on the telephone

is compatible with Windows

and MSN Messenger for peer-topeer

presence and instant messaging.

Call progress tones are changed automatically

when the language is changed, but

the user can manually Del select a different

set of tones.

To change call progress tones:

1. Press

tings.

Sel

Menu

Messages

Do Not Disturb

and select Set-

2. Scroll Sel down to and select Call

Progress Tones.

3. Scroll through the list of available

call progress tones and press the

Select Del Delsoft

key when the desired

Hold option is highlighted.

4. Exit to the idle display by pressing

.

Menu

Messages

Do Not Disturb

Hold


Phone Reboot

Conference Directories

Periodically, the telephone may require a user

Services

reboot. Reasons for this include accepting a

Call Lists

new configuration or new software.

To reboot the telephone, simultaneously press My Status

and hold the Messages, Microphone Mute, Redial

and Volume keys (highlighted above) for

more than 3 seconds. The reboot process will

begin and is complete when the idle display is

shown.

In the case of problems, it may be possible to restore normal operation of your

telephone without rebooting. Contact your System Administrator before attempting

to reboot the telephone.

Troubleshooting

No Dial-Tone

Verify power is correctly applied to the

SoundPoint ® IP 500 SIP telephone:

• Check that the display is illuminated.

• Make sure the LAN cable is inserted

properly at the rear of the telephone

(try unplugging and re-inserting the

cable).

• If using inline powering, check that

the switch is supplying power to

the telephone (contact your System

Administrator).

Buddy Status

18

1

ABC

2

ABC

DEF

3

DEF

GHI

4

JKL

5

MNO

6

No Display, Incorrect Display or Bad Contrast

Verify power is correctly applied to the

SoundPoint ® IP 500 SIP telephone:

• As “No Dial-Tone” above.

Verify contrast adjustment:

• Follow the instructions in this User

Guide to readjust the contrast to a

darker level.

• Reboot the telephone to obtain a

default level of contrast (follow the

instructions in this User Guide).

GHI

PQRS

7

PQRS

*

JKL

TUV

8

TUV

OPER

0

OPER

MNO

WXYZ

9

WXYZ

#

Sel

Del

Menu

Messages

Do Not Disturb

Hold

Verify if dial tone is present on any other

audio paths:

• Switch between handset, headset

(if present) or hands-free to see if

dial tone is present on these other

paths.

• If dial tone exists on one of these,

connect a different handset or

headset to isolate the problem.

Verify successful outbound or inbound

calling:

• Place a call to the telephone under

investigation. Check that the

display indicates incoming call

information.

• Lift the handset. Ensure dial

tone is present and place a call

to another extension or number.

Check that the display changes in

response.


No Ringing

Verify incoming ring setting and volume

level:

• Adjust the ringing level from the

front panel using the volume up/

down keys.

No Audio on Headset

Verify correct connections:

• Ensure the headset is plugged into

the jack marked Headset at the rear

of the telephone.

• Ensure the headset amplifier (if present)

is turned on and/or the volume

is correctly adjusted.

No Response from Feature Key Presses

Directories Conference

Verify telephone is in active state:

Services

• Make a call to the telephone to

Call Lists check for inbound call display and ABC

DEF

ringing as normal. If successful, 1 2 2try

3

Buddy Status

ABC DEF

to press feature keys within GHIthe

call JKL

MNO

My Status

4 5 6

to access Directory or Buddy 4

GHI Status 5 6

JKL MNO

PQRS

TUV

WXYZ

for example.

Redial

7 8 9

PQRS

TUV

WXYZ

OPER

* 0 #

Display shows “Network Link is Down”

Directories Conference

OPER

Verify LAN cable is properly connected:

Services

• Check termination at the switch or

Call Lists hub (furthest end of the cable from ABC

the telephone). 1 2

Buddy Status

ABC

DEF

3

DEF

GHI

JKL

MNO

• Check My that Status the switch or hub 4 is op- 5 6

erational (flashing link/status GHI lights) JKL MNO

PQRS

TUV

Redial

or contact your System Administra- 7 8

WXYZ

9

tor.

PQRS TUV

OPER

0

WXYZ

#

*

OPER

19

• Check same status of handset,

headset (if connected) and through

the hands-free speakerphone.

Verify successful outbound or inbound

calling:

• As “No Display” above.

• Swap the handset into the headset

jack at the rear of the telephone

and verify that audio or dial tone

is now present.

For a list of compatible headsets, go to:

http://eknowledge.polycom.com and fol-

Sel

low the link to “Knowledge base”.

Del

• Press Menu followed by System

Status and Server Status to con-

Messages

firm line is actively registered to

the server. Do Not Disturb

• Reboot the telephone to attempt

Sel

re-registration Hold

to the server.

Del

• Press Menu followed by System

Status and Network Status. Scroll

Messages

down to verify LAN port is Active.

Do Not Disturb

• Reboot the telephone to attempt

re-registration with the server.

Hold


Safety and Compliance

Part 15 Rules

This device is compliant with Part 15 of the

FCC Rules. Operation is subject to the following

two conditions:

1. This device may not cause harmful

interference, and

Class B Digital Device or Peripheral

Note: This equipment is tested and complies

with the limits for a Class B digital

device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide

reasonable protection against harmful

interference in a residential installation.

This equipment generates, uses, and can

radiate radio frequency energy and, if not

installed and used in accordance with the

instructions, may cause harmful interference

to radio communications. However,

there is no guarantee that interference will

not occur in a particular installation. If this

equipment does cause harmful interference

to radio or television reception, which can

be determined by turning the equipment off

Modifications

In accordance with Part 15 of the FCC

Rules, the user is cautioned that any changes

or modifications not expressly approved

Installation Instructions

Installation must be performed in accordance

with all relevant national wiring rules.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is

connected must be installed near the equipment

and must always be readily accessible.

20

2. This device must accept any

interferences received, including

interference that may cause undesired

operation.

and on, the user is encouraged to try to

correct the interference by one or more of

the following measures:

1. Reorient or relocate the receiving

antenna.

2. Increase the separation between

the equipment and receiver.

3. Connect the equipment into an

outlet on a circuit different from

that to which the receiver is connected.

4. Consult the dealer or an experience

radio/TV technician for help.

by Polycom, Inc. could void the user’s

authority to operate the equipment.

L’Installation doit être exécutée conformément

à tous les règlements nationaux

applicable au filage électrique.

La prise électrique à laquelle l’appareil

est branché doit être installée près de

l’équipement et doit toujours être facilement

accessible.


Industry Canada (IC)

This Class [B] digital apparatus complies

with Canadian ICES-003.

CE and VCCI Mark

This SoundPoint ® IP 500 SIP is marked

with the CE mark. This mark indicates

compliance with EEC directories 89/336/

EEC and 73/23/EEC.

Polycom Limited Warranty

and Limitation Liability

LIMITED WARRANTY. Polycom warrants

to the end user (“Customer”) that this

product is expected to be free from defects

in workmanship and materials, under

normal use and service, for one year from

the date of purchase from Polycom or its

authorized reseller.

Polycom’s sole obligation under this express

warranty is at Polycom’s option and

expense, to repair the defective product

or part, deliver to Customer an equivalent

product or part to replace the defective

item, or if neither of the two foregoing

options are reasonably available, Polycom

may, on its sole discretion, refund

to Customer the purchase price paid for

the defective product. All products that

are replaced will become the property of

Polycom. Replacement products or parts

may be new or reconditioned.

21

Cet appareil numérique de la classe [B]

est conforme à la norme NMB-003 du

Canada.

A full copy of the Declaration of Conformity

can be obtained from Polycom Ltd.,

270 Bath Road, Slough, Berkshire, SL1

4DX, UK.

Polycom is expected to warrant any

replaced or repaired product or part for

ninety (90) days from shipment, or the

remainder of the initial warranty period,

whichever is longer.

Products returned to Polycom must be

sent prepaid and packaged appropriately

for safe shipment, and it is recommended

that they be insured or sent by a method

that provides for tracking of the package.

Responsibility for loss or damage does not

transfer to Polycom until the returned item

is received by Polycom. The repaired or

replaced item will be shipped to Customer,

at Polycom’s expense, not later than thirty

(30) days after Polycom receives the

defective product, and Polycom will retain

risk of loss or damage until the item is

delivered to Customer.


Exclusions

Polycom will not be liable under this

limited warranty if its testing and examination

disclose that the alleged defect or

malfunction in the product does not exist

or results from:

• Failure to follow Polycom’s installation,

operation, or maintenance instructions.

• Unauthorized product modification or

alteration.

Warranty Exclusive

IF A POLYCOM PRODUCT DOES NOT

OPERATE AS WARRANTED ABOVE,

CUSTOMER’S SOLE REMEDY FOR

BREACH OF THAT WARRANTY

SHALL BE REPAIR, REPLACEMENT,

OR REFUND OF THE PURCHASE

PRICE PAID, AT POLYCOM’S OPTION.

TO THE FULL EXTENT ALLOWED BY

LAW, THE FOREGOING WARRANTIES

AND REMEDIES ARE EXCLUSIVE

AND ARE IN LIEU OF ALL OTHER

WARRANTIES, TERMS, OR CONDI-

TIONS, EXPRESS OR IMPLIED, EI-

THER IN FACT OR BY OPERATION OF

LAW, STATUTORY OR OTHERWISE,

Service Agreements

Please contact your Polycom Authorized

Reseller for information about service

Limitations of Liability

LIMITATION OF LIABILITY. TO THE

FULL EXTENT ALLOWED BY LAW,

POLYCOM EXCLUDES FOR ITSELF

AND ITS SUPPLIERS ANY LIABILITY,

WHETHER BASED IN CONTRACT OR

TORT (INCLUDING NEGLIGENCE),

FOR INCIDENTAL, CONSEQUEN-

TIAL, INDIRECT, SPECIAL, OR

PUNITIVE DAMAGES OF ANY KIND,

22

• Unauthorized use of common carrier

communication services accessed

through the product.

• Abuse, misuse, negligent acts or omissions

of Customer and persons under

Customer’s control; or

• Acts of third parties, acts of God, accident,

fire, lightening, power surges or

outages, or other hazards.

INCLUDING WARRANTIES, TERMS,

OR CONDITIONS OF MERCHANT-

ABILITY, FITNESS FOR A PARTICU-

LAR PURPOSE, SATISFACTORY

QUALITY, CORRESPONDENCE WITH

DESCRIPTION, AND NON-INFRINGE-

MENT, ALL OF WHICH ARE EX-

PRESSLY DISCLAIMED. POLYCOM

NEITHER ASSUMES NOR AUTHO-

RIZES ANY OTHER PERSON TO AS-

SUME FOR IT ANY OTHER LIABILITY

IN CONNECTION WITH THE SALE,

INSTALLATION, MAINTENANCE OR

USE OF ITS PRODUCTS.

agreements applicable to your product.

OR FOR LOSS OF REVENUE OR

PROFITS, LOSS OF BUSINESS, LOSS

OF INFORMATION OR DATA, OR

OTHER FINANCIAL LOSS ARISING

OUT OF OR IN CONNECTION WITH

THE SALE, INSTALLATION, MAIN-

TENANCE, USE, PERFORMANCE,

FAILURE, OR INTERRUPTION OF

ITS PRODUCTS, EVEN IF POLYCOM


OR ITS AUTHORIZED RESELLER

HAS BEEN ADVISED OF THE POS-

SIBILITY OF SUCH DAMAGES, AND

LIMITS ITS LIABILITY TO REPAIR,

REPLACEMENT, OR REFUND OF THE

PURCHASE PRICE PAID, AT POLY-

Disclaimer

Some countries, states, or provinces do

not allow the exclusion or limitation of

implied warranties or the limitation of

incidental or consequential damages for

certain products supplied to consumers,

or the limitation of liability for personal

injury, so the above limitations and exclu-

Governing Law

This Limited Warranty and Limitation of

Liability shall be governed by the laws of

the State of California, U.S.A., and by the

laws of the United States, excluding their

conflicts of laws principles. The United

Nations Convention on Contracts for the

International Sale of Goods is hereby

excluded in its entirety from application to

this Limited Warranty and Limitation of

Liability.

All rights reserved under International and

Pan-American Copyright Conventions.

No part of the contents of this manual may

Copyright Notice

Portions of the software contained in this

product are Copyright (c) 1998, 1999,

2000 Thai Open Source Software Center

Ltd. and Clark Cooper.

Permission is hereby granted, free of

charge, to any person obtaining a copy of

this software and associated documentation

files (the “Software”), to deal in the

Software without restriction, including

without limitation the rights to use, copy,

modify, merge, publish, distribute, sublicense,

and/or sell copies of the Software,

23

COM’S OPTION. THIS DISCLAIMER

OF LIABILITY FOR DAMAGES WILL

NOT BE AFFECTED IF ANY REMEDY

PROVIDED HEREIN SHALL FAIL OF

ITS ESSENTIAL PURPOSE.

sions may be limited in their application to

you. When the implied warranties are not

allowed to be excluded in their entirety,

they will be limited to the duration of the

applicable written warranty. This warranty

gives you specific legal rights which may

vary depending on local law.

be copied, reproduced, or transmitted in

any form or by any means, or translated

into another language or format, in whole

or part, without written consent from

Polycom, Inc.

Do not remove (or allow anybody else to

remove) any product identification, copyright

or other notices.

Polycom, the Polycom logo design, and

SoundPoint are trademarks of Polycom,

Inc. in the U.S. and various other countries.

and to permit persons to whom the Software

is furnished to do so, subject to the

following conditions:

The above copyright notice and this permission

notice shall be included in all copies

or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS

IS”, WITHOUT WARRANTY OF ANY

KIND, EXPRESS OR IMPLIED, IN-

CLUDING BUT NOT LIMITED TO THE

WARRANTIES OF MERCHANTABIL-


ITY, FITNESS FOR A PARTICULAR

PURPOSE AND NONINFRINGEMENT.

IN NO EVENT SHALL THE AUTHORS

OR COPYRIGHT HOLDERS BE LI-

ABLE FOR ANY CLAIM, DAMAGES

OR OTHER LIABILITY, WHETHER IN

24

AN ACTION OF CONTRACT, TORT OR

OTHERWISE, ARISING FROM, OUT

OF OR IN CONNECTION WITH THE

SOFTWARE OR THE USE OR OTHER

DEALINGS IN THE SOFTWARE.


Polycom, Inc.

1565 Barber Lane

Milpitas, CA 95035

©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design

are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks

are the property of their respective compainies.

1725-11519-001 Rev. B

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