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Get Connected Spring 2018

The spring edition of our tenant magazine.

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THE MAGAZINE FOR RESIDENTS<br />

<strong>Spring</strong> <strong>2018</strong><br />

Chinese<br />

New<br />

Year<br />

Celebrations at<br />

Hawthorn Mill<br />

Regulator of Social Housing<br />

awards top rating<br />

Win prizes for your<br />

thoughts with our survey<br />

1


In this issue:<br />

3 High Five<br />

Latest news and events<br />

4<br />

5<br />

6<br />

8<br />

10<br />

12<br />

13<br />

14<br />

15<br />

Assessment<br />

results<br />

The outcome of our<br />

inspection revealed<br />

Tenant<br />

involvement<br />

Ways to have your say<br />

Play your<br />

cards right<br />

Catch up with the CRF<br />

...and the<br />

survey says<br />

Win vouchers by telling<br />

us what you think<br />

Our Apprentice<br />

wins big<br />

Lisa Thomas cleans up<br />

at awards ceremony<br />

Repairs review<br />

Residents shape our<br />

repairs service<br />

Year of the dog<br />

Celebrations at our<br />

older people’s scheme<br />

Community spirit<br />

A schedule of events at<br />

our community space<br />

Walking in<br />

our shoes<br />

Find out what a day<br />

in the life of our<br />

Community Housing<br />

Officer – Alan is like.<br />

Welcome<br />

Happy Chinese New Year<br />

and welcome springtime!<br />

We’ve been celebrating<br />

the Chinese New Year<br />

with residents (read<br />

more on page 13) and are<br />

looking forward to warmer<br />

weather after a very cold,<br />

snowy winter.<br />

We’re delighted to announce<br />

the results of Homes<br />

England’s recent inspection<br />

of Connect. Find out what<br />

this means for you and us on<br />

page 4.<br />

We’d like you to get involved<br />

on page 5, by having your<br />

say about gardening and<br />

cleaning services.<br />

The Connect Residents<br />

Federation (CRF) is looking<br />

for new members, find out<br />

more on page 6.<br />

Grab a chance to win prizes<br />

on pages 8/9 by completing a<br />

survey about <strong>Get</strong> <strong>Connected</strong>.<br />

We’re proud of our apprentice,<br />

Lisa Thomas who scooped<br />

several awards at an awards<br />

ceremony. Read more on<br />

page 10.<br />

Thank you<br />

On page 14 we highlight<br />

a range of events that are<br />

happening at our community<br />

space, Thrive in Dewsbury.<br />

We round up with insight<br />

into a day in the life of a<br />

Community Housing Officer –<br />

Alan Metcalfe.<br />

We hope you enjoy this<br />

issue of <strong>Get</strong> <strong>Connected</strong> –<br />

happy reading!<br />

Share your<br />

thoughts<br />

<strong>Get</strong> in touch by<br />

phone, email,<br />

Facebook or Twitter<br />

0300 5000 600<br />

communications@<br />

connecthousing.org.uk<br />

/ConnectHousing<br />

@ConnectHousing<br />

Tenants, volunteers and community partners have all been<br />

involved in this issue of the magazine.<br />

We’d like to say a big thank you to the tenants in the Connect<br />

Residents Federation (CRF) and Sandy Smithen from Engage,<br />

the residents of Hawthorn Mill, the Connect Older People’s<br />

Strategists (COPS), and all the tenants on the Connect Scrutiny<br />

Panel (CSP) who have helped shape our repairs services.<br />

2


High Five<br />

News you can use<br />

Easter closure times<br />

Our offices will be closed on Friday 30th March and<br />

Monday 2nd April. We re-open at 9am on Tuesday 3rd of April.<br />

For all emergencies, including repairs or anti-social behaviour<br />

during this time, please call: 0300 5000 600.<br />

Universal Credit<br />

rent changes<br />

Changes to your rent payments will start<br />

on Monday 2nd April. If you are on the<br />

Universal Credit full digital service<br />

(managed through the online portal) you’ll<br />

need to update your rent details to make<br />

sure your housing costs are paid. If you are<br />

in the live service, you don’t need to update<br />

as we have submitted your new rent details<br />

to the DWP. If you need help or advice on<br />

Universal Credit, please contact our<br />

Money Matters Team on: 0300 5000 600.<br />

Don’t worry,<br />

be appy!<br />

Allpay is a free smartphone app that<br />

allows you to make rent payments<br />

conveniently with the push of a button.<br />

It is available on the app store for<br />

Android, Apple and Google devices.<br />

The app is secure and only requires a<br />

payment swipe card to use.<br />

If you would like to know more or<br />

would like to order a payment swipe<br />

card, please ring: 0300 5000 600.<br />

Café sparks<br />

Hidden Memories<br />

May Bank<br />

Holidays<br />

We will be closed on<br />

Monday 7th May and<br />

Monday 28th May for the<br />

May Bank holidays. You<br />

can still contact us for<br />

emergency repairs or to<br />

report anti-social behaviour<br />

on: 0300 5000 600.<br />

Hawthorn Mill in Leeds hosts<br />

the Hidden Memories Café<br />

every month, which supports<br />

people who suffer from any<br />

type of memory loss.<br />

The café offers informal<br />

support, a range of activities and entertainment that<br />

aim to jog memories. Everybody is welcome to attend,<br />

especially carers and relatives.<br />

If you would like join, please call 0113 2311 561,<br />

email louise.clark@connecthousing.org.uk or<br />

visit www.connecthousing.org.uk/hiddenmemories.<br />

3


MONEY<br />

MATTERS UPDATE<br />

Outstanding<br />

result<br />

Connect’s Board and<br />

Management Team<br />

Join the CRF<br />

Following a recent inspection by the Regulator of Social Housing,<br />

we’re pleased that we have maintained our top rating for both Governance<br />

and Viability (G1 V1) – which is an outstanding result.<br />

v<br />

What does this mean<br />

for you?<br />

The rating gives you<br />

assurance that we are:<br />

• properly governed<br />

• good value for money<br />

• viable<br />

• sustainable<br />

We invest your rent back into<br />

new, affordable homes and<br />

services for the community<br />

that would otherwise not<br />

be available.<br />

Governance is all about<br />

making sure that we are<br />

4<br />

properly run, provide a good<br />

service for all tenants and<br />

that our plans are fit for<br />

the future.<br />

I’m delighted with<br />

the outcome, and<br />

with the thoroughly<br />

professional way<br />

that our team and<br />

the Board conducted<br />

themselves<br />

throughout the<br />

process. It’s a great<br />

result for Connect.<br />

Helen Lennon<br />

Chief Executive<br />

Did you know?<br />

We are managed by a<br />

Board of volunteers<br />

who work to ensure we<br />

provide good quality,<br />

affordable homes for<br />

local communities.<br />

If you’d like to find out<br />

more about our Board<br />

members and how we<br />

are run visit:<br />

www.connecthousing.org.uk<br />

/board


v<br />

INVOLVEMENT<br />

Gardening and<br />

cleaning standards<br />

If you currently receive a communal gardening and cleaning service from<br />

us, we’d like to hear from you. The services are set to change later this year,<br />

when we tender for new contractors.<br />

We believe that as you pay for<br />

the service (within your<br />

service charges), you should<br />

have your say in helping to set<br />

the standards of the service.<br />

In exchange for a small<br />

amount of time, you can have<br />

your say and help us to agree<br />

the service standards across<br />

our housing schemes.<br />

We would like to get as<br />

many people as possible<br />

to participate and give<br />

their opinions.<br />

If you’d like to be involved,<br />

please express your interest<br />

on our website:<br />

www.connecthousing.org.uk/<br />

consultation or call Lisa on:<br />

0300 5000 600<br />

Make a difference in<br />

your community<br />

We are looking for volunteers to complete an annual well managed estate<br />

checklist for the estate or scheme that you live on. You can make a massive<br />

difference to where you live in three simple steps:<br />

1 TRAIN<br />

2 ACT<br />

3<br />

Attend a free informal training<br />

session about how to complete<br />

your checklist.<br />

Complete the checklist on your<br />

estate/scheme once a year<br />

(in Summer).<br />

DEBRIEF<br />

Attend a 90 minute meeting to<br />

discuss your findings with the<br />

other volunteers and us.<br />

The process is easy and we’ll<br />

keep your time to a minimum.<br />

We do these checklists to<br />

capture tenant’s feedback<br />

about where they live and<br />

develop action plans for any<br />

issues that may arise.<br />

If you’d like to volunteer to<br />

complete an estate checklist<br />

or find out more, please<br />

contact Lisa Longbottom on:<br />

lisa.longbottom@<br />

connecthousing.org.uk or<br />

0300 5000 600.<br />

5


v<br />

CRF<br />

CRF Engages<br />

The Connect Residents Federation (CRF) recently held their bi-monthly<br />

general meeting at Hawthorn Mill in Leeds, which included special guests<br />

from Engage Leeds support service, quizzes, raffles and games.<br />

v<br />

The CRF welcomed special<br />

guest speaker Sandy<br />

Smithen from Engage Leeds<br />

(which Connect is a part of).<br />

Sandy spoke about the<br />

broad range of housing<br />

support services they<br />

offer which help prevent<br />

homelessness and provide<br />

long-term housing solutions<br />

to 1500 people in Leeds.<br />

She explained how Engage<br />

works with communities<br />

to develop activities to help<br />

people get into employment.<br />

Members held a charity raffle<br />

raising £87 for the Children’s<br />

Air Ambulance.<br />

After catching up with each<br />

other over lunch, members<br />

showcased their knowledge<br />

at the specially designed<br />

Valentine’s Day quiz.<br />

The meeting ended with Play<br />

Your Cards Right, where<br />

five members won some<br />

glamorous prizes. It was an<br />

enjoyable afternoon<br />

and the CRF invites any<br />

Connect tenant to come and<br />

join them.<br />

If you would like to know<br />

more about Engage Leeds<br />

call: 0113 380 7615 or email:<br />

referrals@engageleeds.org.uk<br />

If you’d like to attend a meeting or find out<br />

more about joining the CRF, please contact:<br />

Lisa Longbottom, Tenant Involvement Officer<br />

T: 0300 5000 600<br />

E: lisa.longbottom@connecthousing.org.uk<br />

Join in<br />

The CRF is run by<br />

tenants for tenants and<br />

are always looking for<br />

new members.<br />

Diary dates<br />

<strong>2018</strong><br />

General meetings:<br />

Tuesday 10th April, 6-8pm<br />

Leeds<br />

Tuesday 12th June, 6-8pm<br />

Huddersfield<br />

AGM <strong>2018</strong>:<br />

Tuesday 10th July, 4-7pm<br />

Venue TBC<br />

6


Taster session<br />

The CRF is having a taster<br />

session and you’re invited.<br />

You’ll be able to mingle<br />

with other Connect<br />

tenants, try out activities<br />

and find out about the aim<br />

of the group.<br />

Food and transport are<br />

provided. All you need to<br />

do to book a place<br />

is call Lisa Longbottom<br />

on: 0300 5000 600.<br />

The deadline to book is<br />

Tuesday 8th May.<br />

The session details are:<br />

Tuesday 15th May<br />

11.30am – 1pm<br />

Hawthorn Mill, Leeds<br />

Helping<br />

communities<br />

The CRF Community Priority Fund is a pot of money<br />

available for tenants to make improvements in<br />

their areas to benefit the wider community.<br />

The CRF Committee<br />

approve small bids all<br />

year round (under £1500),<br />

with larger bids being<br />

considered annually by a<br />

panel of tenants.<br />

The priority fund is £10,000<br />

and applications must<br />

meet at least one of the<br />

criteria: Enhance Security,<br />

Communal Car Parking<br />

Enhancements, Benefits the<br />

Wider Community.<br />

This past year, the CRF have<br />

approved and completed 31<br />

applications, which included<br />

such as security lighting,<br />

fencing and line painting in<br />

communal car parks.<br />

If you have an idea for<br />

improving the area you live<br />

in, contact Lisa Longbottom<br />

for an application form or for<br />

help to complete one.<br />

7


MONEY<br />

MATTERS SURVEY<br />

Connect<br />

to win<br />

We want to make sure that the information and stories<br />

that we deliver in <strong>Get</strong> <strong>Connected</strong> are relevant and interesting<br />

to you. We’d like to know what you think about the content of the<br />

magazine and the way you receive it. We’re offering you the chance to<br />

win shopping vouchers in a prize draw for telling us your thoughts.<br />

To enter, simply fill in this short survey<br />

and post it back to us using the freepost<br />

envelope enclosed with the magazine.<br />

If you would prefer to give us feedback<br />

digitally, (you can enter the prize draw<br />

either way) you can complete it online at:<br />

www.connecthousing.org.uk/gcfeedback<br />

Please make sure that you complete all<br />

of the questions, as only fully completed<br />

surveys will be entered into the prize draw.<br />

There are three Morrison’s shopping<br />

vouchers up for grabs. Winners will be<br />

drawn on Monday 14th May so get your<br />

entries in fast.<br />

Prizes<br />

£20<br />

VOUCHER<br />

£30<br />

VOUCHER<br />

£10<br />

VOUCHER<br />

Silver<br />

Gold<br />

Bronze<br />

8


The survey<br />

Name<br />

Age<br />

Gender<br />

email<br />

What articles do you like the most in this issue of <strong>Get</strong> <strong>Connected</strong> and why?<br />

Are there any articles that you don’t like in this issue, if so why?<br />

What would you like to see more of? (Please tick below - maximum three)<br />

Current affairs<br />

Competitions (eg. photo captions)<br />

Housing<br />

Interactive pages, such as publishing<br />

letters, photos, poems<br />

Other (please specify)<br />

Financial hints and tips<br />

Sport and leisure<br />

Building Developments<br />

Domestic/cooking hints<br />

and tips<br />

How would you prefer to receive the magazine?<br />

On our website<br />

Paper copy through the post<br />

Other (please specify)<br />

On social media<br />

Through email<br />

Any other comments?<br />

9


HOMES<br />

Lisa<br />

wins<br />

big at<br />

awards<br />

event<br />

Our Apprentice plumber, Lisa Thomas was the star of the show at a<br />

gleaming awards ceremony held by Bradford College Group. Out of 30<br />

candidates, Lisa won both the awards for overall Apprentice of the Year<br />

and Apprentice of the Year in construction.<br />

v<br />

Lisa has a busy life that<br />

combines training, raising<br />

her two children (aged seven<br />

and three) and working at<br />

Connect. She was ecstatic<br />

when she found out that<br />

she had won the prestigious<br />

awards and said:<br />

“I have always been<br />

interested in a career<br />

in construction but was<br />

hesitant when I was younger<br />

as I feared it was too male<br />

dominated. When I became<br />

a mum, I decided to follow<br />

my dream career and do<br />

something I enjoyed, while<br />

setting a positive example<br />

to my young children.<br />

I was able to do this working<br />

at Connect.”<br />

10<br />

Winning was<br />

overwhelming,<br />

I am so<br />

humbled.<br />

It means so<br />

much to me<br />

to win and<br />

set a positive<br />

example to my<br />

kids, women in<br />

construction<br />

and other<br />

single parents<br />

out there.<br />

Lisa Thomas<br />

Apprentice Plumber<br />

Apprenticeships<br />

We think it’s important<br />

to invest in young<br />

people and regularly<br />

have apprenticeships in<br />

repairs, maintenance,<br />

neighbourhoods, support<br />

and housing.<br />

Sign up<br />

You can sign up to<br />

be alerted when<br />

apprenticeships become<br />

available at:<br />

www.connecthousing.org.uk/<br />

apprenticeships


v<br />

A guide to<br />

safe gardening<br />

As the evenings draw out and the flowers start blooming, we thought that a<br />

short guide on gardening safely would be handy.<br />

Dress<br />

sensibly<br />

Keep young children<br />

and pets safe<br />

Prepare and<br />

maintain equipment<br />

Wearing rubber soled<br />

footwear will increase your<br />

protection against electric<br />

shocks. Never wear sandals,<br />

flip-flops or loose clothing<br />

that could get caught or<br />

cause you to trip over.<br />

Don’t allow young children<br />

to operate gardening<br />

machinery such as lawn<br />

mowers or dangerous<br />

tools. We advise keeping<br />

pets indoors whilst using<br />

machinery to avoid accidents.<br />

Make sure that your gardening<br />

kit is safe and secure with no<br />

damaged electrical cables or<br />

components. Always switch<br />

off and unplug appliances<br />

before lifting, adjusting<br />

or cleaning them.<br />

Flush<br />

only<br />

the<br />

three<br />

Ps<br />

We are urging all tenants to<br />

only flush the three Ps down<br />

their toilets – paper, poo<br />

and pee.<br />

There has been an increase<br />

in pipe and sewer blockages<br />

across our homes due to the<br />

flushing of baby/wet wipes,<br />

fats and other unsuitable<br />

objects down the toilet/sink.<br />

Toilets are designed to<br />

dispose of human waste and<br />

toilet roll. There are some<br />

wet wipes that say they are<br />

flushable, but they can take<br />

many years to biodegrade<br />

and contribute to blocked<br />

pipes and sewers across our<br />

water network.<br />

If you flush wipes and other<br />

items such as cotton buds<br />

down the toilet, you are<br />

increasing the risk of causing<br />

a blockage in your pipes and<br />

across the wider network.<br />

Washing leftover cooking<br />

fat, oil and grease down your<br />

sink can cause blockages.<br />

If you would like more<br />

guidance, visit:<br />

www.yorkshirewater.com/<br />

blockages<br />

11


SCRUTINY<br />

Tenant volunteers<br />

review repairs service<br />

We involve residents in scrutinising our services via the Connect Scrutiny<br />

Panel (CSP) who look in depth at the different services we offer.<br />

The CSP recently<br />

scrutinised our<br />

Responsive Repairs<br />

Service, which was<br />

identified as the top<br />

priority for tenants.<br />

The review focussed on the<br />

changes to the service since<br />

repairs were brought inhouse.<br />

It involved looking at<br />

satisfaction and complaints<br />

data, and how we perform<br />

compared to other Housing<br />

providers.<br />

The CSP carried out some<br />

reality checking exercises<br />

like hosting focus groups<br />

and interviewing key<br />

staff members.<br />

The Panel produced a report,<br />

which was presented by<br />

the tenants to the Board.<br />

The result of the review told<br />

us that the repairs service<br />

has become more efficient,<br />

more cost effective and that it<br />

was the right choice to bring<br />

it in-house.<br />

The report identified eight<br />

areas of improvement<br />

for tenants and staff.<br />

One of these was how<br />

we capture and record<br />

expressions of dissatisfaction<br />

from customers.<br />

We are taking all of these<br />

recommendations on board<br />

and are tracking the<br />

progress accordingly.<br />

I loved sitting<br />

with the<br />

hotline staff<br />

and finding out<br />

more about the<br />

work that they<br />

do, it was really<br />

interesting.<br />

CSP panel member<br />

Great news<br />

The CSP’s findings<br />

reassured us that the<br />

service is meeting its<br />

aims and objectives:<br />

• Efficient, affordable<br />

and sustainable<br />

• Fair and meets the<br />

needs of customers<br />

• Supports Connect’s<br />

values<br />

Join the CSP<br />

We are actively recruiting<br />

tenants to be a part of<br />

scrutinising our services.<br />

The CSP don’t just<br />

scrutinise repairs, they<br />

look at many areas of<br />

Connect.<br />

For more details about<br />

what it requires or how<br />

to join the CSP, contact<br />

Lisa Longbottom, Tenant<br />

Involvement Officer<br />

on: lisa.longbottom@<br />

connecthousing.org.uk<br />

or call: 0300 5000 600<br />

12


v<br />

OLDER<br />

PEOPLE<br />

Year of<br />

the dog<br />

Friday 16th February <strong>2018</strong> marked the Chinese New Year. Our older people’s<br />

scheme – Hawthorn Mill celebrated in honour of Jie, a Chinese resident.<br />

v<br />

The scheme was decorated<br />

in traditional colours and<br />

Chinese delicacies were on<br />

offer from spring rolls to<br />

fortune cookies. Chinese<br />

music filled the room<br />

and created a fun and<br />

authentic atmosphere.<br />

Scheme Manager, Sarah<br />

Lumb, led fun oriental<br />

activities including Chinese<br />

bingo and card games.<br />

Jie was happy to teach<br />

the other residents about<br />

Chinese culture and show<br />

them what their animal signs<br />

were. <strong>2018</strong> is the year of the<br />

dog, which is the sign a<br />

few residents shared.<br />

Jie was overwhelmed by the<br />

event, it made her day for<br />

us to embrace her culture.<br />

The community and inclusive<br />

spirit at Hawthorn Mill is<br />

designed to make tenants<br />

always feel welcome,<br />

at home, supported,<br />

surrounded by friends and to<br />

enjoy life.<br />

Christmas COPS<br />

Connects Older People’s<br />

Strategists (COPS) ended<br />

their 2017 in style with a<br />

fantastic Christmas party<br />

at Hawthorn Mill. They’re<br />

recruiting members to<br />

join in the strategising<br />

and fun for <strong>2018</strong>. If you’re<br />

over 55 and interested,<br />

contact Sarah Lumb.<br />

If you’d like to find out more about our older<br />

people’s scheme and COPS, please contact:<br />

Sarah Lumb, Senior Scheme Manager<br />

T: 0113 2311 561<br />

E: sarah.lumb@connecthousing.org.uk<br />

13


THRIVE<br />

Thrive is bustling<br />

Situated in the heart of Dewsbury, our community space<br />

Thrive, hosts a variety of community groups, exhibitions, work<br />

space and a brand new café.<br />

CAFÉ OPENING<br />

We have some exciting<br />

news about our Thrive<br />

café. From early April,<br />

we will be open to all,<br />

serving freshly ground<br />

Bean Brothers coffee,<br />

hearty wholesome<br />

breakfasts and nutritious,<br />

delicious lunches.<br />

We’ll make sure that all of<br />

the food and drink is locally<br />

sourced and affordable<br />

with vegetarian, vegan,<br />

halal and coeliac options.<br />

Why not pop in for a drink<br />

and bite to eat?<br />

GROUPS AND ACTIVITIES<br />

Thrive has become home to a number of exciting<br />

community groups and activities. Below are just a few<br />

diverse groups that use our versatile space:<br />

KIRKLESS VISION<br />

IMPAIRMENT NETWORK<br />

Music taster workshops for<br />

the visually impaired.<br />

Every Tuesday, 10am - 12pm<br />

Free (50p refreshments)<br />

Contact Martin: 07974 603699<br />

info@kvin.co.uk<br />

PAIN PEER<br />

SUPPORT GROUP<br />

Relaxed activities to help<br />

people in physical pain.<br />

Every Tuesday, 11.30am - 2pm<br />

£2 donation (50p refreshments)<br />

Contact Amanda: 07543 579843<br />

amandabailey67@icloud.com<br />

NATIONAL<br />

VEGETARIAN WEEK<br />

Help us to mark Vegetarian<br />

Week on 14th-20th May.<br />

Our menu will be completely<br />

vegetarian serving healthy,<br />

nutritious food. We’ll give<br />

out tempting free samples<br />

too. All welcome.<br />

DIFFERENT STROKES<br />

Supporting stroke survivors<br />

of working age.<br />

Second and fourth Thursday<br />

of each month, 2pm - 4pm<br />

Free (50p for refreshments)<br />

Contact Sue: 07597 805056<br />

sue.lerums@gmail.com<br />

MUSIC AND MEMORY<br />

Music is used to rekindle<br />

hidden memories.<br />

Every Thursday, 10am - 12pm<br />

Free (50p for refreshments)<br />

Please book in advance<br />

Contact Rebecca: 07526 723488<br />

rebecca@sakuramusic.co.uk<br />

CONTACT US<br />

0300 5000 600<br />

hello@thriveatconnect.org<br />

/thriveatconnect<br />

@thriveatconnect<br />

VOLUNTEER AT THRIVE<br />

We’re looking for volunteers to help in<br />

our café. We offer valuable work based<br />

experience and ‘on the job’ training. If this<br />

sounds like something you’re looking for,<br />

please register your interest by visiting:<br />

www.connecthousing.org.uk/thrivevols<br />

14


COMMUNITY<br />

Meet our<br />

Community<br />

Housing<br />

Officer<br />

v<br />

Our Community Housing Officers (CHOs) work with our tenants to ensure all<br />

our communities are the best they can be. Here’s a day in Alan’s shoes.<br />

v<br />

Hello, my name is<br />

Alan Metcalfe and I am a<br />

Community Housing Officer<br />

in the North Kirklees area<br />

for Connect and this is<br />

what I do.<br />

My role is very varied, I<br />

never get two days that<br />

are the same. Today I<br />

started planning my day<br />

at 9am, mixing the<br />

unexpected alongside<br />

pre-booked appointments.<br />

I met up with a few tenants in<br />

Hightown, Dewsbury.<br />

It’s always interesting hearing<br />

how people are getting<br />

involved with their community<br />

and neighbours.<br />

Tenants’ ideas<br />

and insights are<br />

essential when I<br />

am thinking about<br />

the ways we can all<br />

work together to<br />

improve local areas.<br />

Alan Metcalfe<br />

Community Housing Officer<br />

Then on to Batley to help<br />

deal with persistent rubbish<br />

dumping in communal<br />

areas and discuss a parking<br />

problem with local residents.<br />

I returned to the office to<br />

book some visits with our<br />

new tenants. I aim to visit new<br />

tenants in the first week of<br />

joining Connect to introduce<br />

myself, welcome them to<br />

the neighbourhood and<br />

explain what I do. I finish the<br />

day with my team, working<br />

through our new Anti-Social<br />

Behaviour toolkit that’s<br />

launching soon.<br />

If you would like to have a chat with your<br />

Community Housing Officer, please contact:<br />

Helen Gallimore<br />

Service Manager - Neighbourhoods<br />

T: 0300 5000 600<br />

E: helen.gallimore@connecthousing.org.uk<br />

One of the best bits of<br />

my role is getting to help<br />

different people every day.<br />

I get satisfaction from helping<br />

our communities and my<br />

involvement can mean a<br />

positive outcome all-round.<br />

15


<strong>Get</strong> in<br />

MONEY<br />

MATTERS<br />

touch<br />

0300 5000 600<br />

www.connecthousing.org.uk<br />

hello@connecthousing.org.uk<br />

Connect Housing is<br />

a charitable housing<br />

association.<br />

Our passion is for a<br />

fairer society, where<br />

people’s homes, health<br />

and happiness matter.<br />

/ConnectHousing<br />

@ConnectHousing<br />

Leeds Office<br />

205 Roundhay Road<br />

Leeds, LS8 4HS<br />

Mon, Tues, Thurs: 9am - 5.30pm<br />

Weds: 10.30am - 5.30pm<br />

Fri: 9am - 5pm<br />

Dewsbury Office<br />

21 Bond Street<br />

Dewsbury, WF13 1AX<br />

Mon, Tues, Thurs, Fri: 9am - 5pm<br />

Weds: 10.30am - 5pm<br />

We can help you understand this information in your language. We can also provide<br />

documents in large print or audio. Please contact us.<br />

This magazine has been printed on FSC certified paper by a<br />

Carbon Balanced Publication Printer using vegetable-based inks.

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