Waikato Business News March/April 2018


Waikato Business News has for a quarter of a century been the voice of the region’s business community, a business community with a very real commitment to innovation and an ethos of co-operation.


Give us two new

top hotels

Tourism and business leaders’

urgent plea for Hamilton.


Hamilton doesn’t just

need one 4 or 4.5-star

hotel desperately - it

needs two.

That’s the plea from tourism

and business leaders who

say the city which is desperate

to keep Claudelands Event

Centre busy, is missing out

on large scale conferences

because it just doesn’t have

enough beds.

And Dallas Fisher, the man

behind the recent highly successful

New Zealand Sevens at

Waikato Stadium is calling on

the Hamilton City Council to

put skin in the game and fasttrack

hotel development as

it did with the creation of the

Tainui Novotel in the 1990s.

Hamilton Mayor Andrew

King is resisting the call, saying

it’s not for ratepayers to

“tilt the floor” and benefit commercial


Hamilton & Waikato Tourism

chief executive Jason

Dawson says Waikato is in a

very exciting position right

now because the region is in a

growth phase.

“However, one of the biggest

challenges in our region

is the shortage of large-scale

commercial accommodation.

We need to increase the number

of properties across our

region to meet current demand

from conference organisers,

travel trade and our growing

‘free and independent’ traveller


“Right now, Hamilton

requires at least two hotels of

a 4 – 4.5-star rating or higher.”

The city’s only 4-star hotel

at present is the Tainui Novotel

whose owners are spending

$13 million on adding an extra

40 rooms later this year.

Jason says every conference

Hamilton and Waikato

secures is significant for the

region, regardless of the sector

or size.

“Conference delegates are

also influenced to return for a

future holiday based on their

positive Waikato experiences.”

“A delegate attending a

business event is worth twice

as much as a leisure traveller

to the region, with an average

delegate per night value of

$350 for international delegates

and $509 for domestic


“However currently in

Hamilton, our current conference

threshold is up to 500

people before the city struggles

to meet quality commercial

accommodation requirements.

“We are missing out on

lucrative multi-day association

conferences, even though

we have the best conference

and exhibition centre in New

Zealand at Claudelands which

is capable of holding large

multi-day conferences for

more than 1500 people and the

Claudelands Arena can seat

6000 delegates for a plenary


And his plea has been

Continued on page 3

Hamilton & Waikato Tourism chief executive

Jason Dawson says the city is missing out

on conferences because of a lack of beds.

PHOTO: Chris Hillock Photographer.

Double success

Ebbett Audi and Ebbett

Volkswagen best in NZ


tough at the top

Waikato CEOs share

their secrets


NZ dealers

of the year

Thank you, Waikato.




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Give us two new top hotels

From page 1

echoed by 37 South and Montana

Catering director Dallas

Fisher who believes the council

needs to step in and kick

start another hotel development

much like for the Novotel

Tainui Hotel in the 1990s.

“The city desperately needs

a 4-star hotel, probably two.

Primarily we are missing out

on conferences because we

just can’t host them. At the

moment we are turning them

away because they haven’t got

a place to stay.”

“I think it’s one of the key

things for the city. I would like

to see two because I think we

can fill them.”

Dallas says New Zealand is

“pretty full generally” so new

hotels are required everywhere.

“People are choosing the

sexy places like Queenstown

and Auckland to build hotels

and it’s quite easy for Hamilton

to slip down the list.” He

believes the council needs to


“Because we are coming

from behind the eight ball in

terms of market perception we

need to put a deal in place that

they can’t refuse.”

Mayor King acknowledges

the need for two hotels “4 star

or better”.

“It’s just a matter of who

moves first. If one of them gets

away it’s possible that might

activate one or even another

two. My own personal view

as mayor is that I don’t want

to tilt the floor. I don’t want to

give away ratepayer money for

something the private sector is

going to benefit from. I don’t

believe ratepayers should put

money into a hotel to benefit

commercial operators.”

Figures provided by council

general manager, venues,

tourism and major events,

Sean Murray show Hamilton

is very low on beds compared

with other nearby potential

conference destinations.

“A hotel report in 2016

suggests that Hamilton has

only 2000 rooms provided by

Foster Construction has resource consent to build

a hotel at the old Les Mills site on Victoria St.

The site behind ArtsPost on Victoria Street has

attracted most interest from developers.

commercial accommodation

providers compared with Tauranga,

3000 and Rotorua close

to 7000,” says Sean. “And

most of our hotel rooms sit in

the 3-star category.”

Council strategic property

unit manager Nicolas Wells

says four publicly owned sites

have been promoted in recent

years – a site behind ArtsPost

on Victoria Street, the Sonning

car park, land opposite

Claudelands Events Centre and

the Victoria On the River site

which is now a public park.

“There’s been a lot of

interest in the ArtsPost site in

particular but the challenge is

actually getting a deal across

the line. One issue is that typically

you need three parties to

come to the table, an investor,

a developer and an operator

- those are typically not the

same entity. Sometimes you

get groups that do all three but

they are few and far between.”

Waikato Business News

understands a company with

the wherewithal to invest,

develop and operate a 4-star

hotel has been interested in the

council’s available site behind

ArtsPost for some time and has

gone as far as engaging consultants

to do figures on viability.

A Singapore-based construction

development company

with tie up to the Marriot

Hotel chain has also expressed


There are other developments

on the horizon. The proposed

regional theatre at the

old Hamilton Hotel site on Victoria

is expected to accommodate

a boutique hotel. Meanwhile,

Foster Construction

commercial manager Leonard

Gardner confirms that a Fosters-owned

property on the old

Les Mills gym site presently

being used for car parking has

consent for a 4-star hotel. He

says Fosters is still searching

for an appropriate operator.

SKYCITY Hamilton previously

proposed a $35 million

hotel be added to its casino but

that development is on hold.

Nicolas Wells believes it is

just a matter of time.

“I’m confident that someone

is going to build a hotel

in the not too distant future, I

think there is the pressure and

the opportunity and there has

been a lot of interest. I think

we are close, the challenge is

just in bringing the three parties

together and getting a deal

off the ground.”

Sean Murray is also optimistic.

“While Hamilton clearly

lags behind in its hotel inventory

right now the city is on the

cusp of a number of new developments

likely to come to fruition.

Within five-years we will

have two new 4-5 star hotels.”

When buying or selling a business in the Waikato

Talk to the people who get results.

Jono Kennedy

021 045 3871


Greg Dunn

027 293 0377

Tony Begbie

029 200 6515

Scott Laurence

027 473 5425

Graeme Finch

027 495 3413

Craig Paul

021 786 496

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with William

William Durning -

chief executive, Waikato Chamber of Commerce

There’s a saying that everyone has a

book in them. I don’t know if that’s

necessarily true, but what I do know

is that everyone has a story in them.

People, companies, not-for-profits,

teams, clubs… all around the Waikato

there are compelling, heart-warming stories

just waiting to be told. And those of

us behind The Waikato Story want to hear

about them so we can share them and celebrate


The Waikato Chamber of Commerce

has teamed up with brand and marketing

expert Vicki Jones of Dugmore Jones and

Dani Simpson and her team of journalists

and social media experts at Dynamic Media.

Together we’re helping tell stories

about the incredible things that are happening

in the Waikato – and about people and

companies who from the Waikato and are

making a name for themselves around the


Grab a cuppa or better still an espresso

and take a look around www.waikatostory.

nz. It’s there you’ll find our blog that showcases

incredible stories about the #mighty-

Waikato and its people. We also share

those same stories across our social media

platforms – look up The Waikato Story on

Facebook, Instagram, LinkedIn and Twitter.

Like the pages and feel free to tag us

into things you think would make a great

Waikato story so we can share them, or our

journalists can write about them.

The Mighty Waikato truly is a

place of powerful possibilities.

We want to hear about your

powerful stories so we can

celebrate the world-changers,

the local innovators, the

inspiring champions.

The stories we write and share are incredibly

diverse. There’s one about the

innovative couple who started Kowhai

Creamery in Waharoa. There’s another

about the new 10-year Māori economic development

plan that aims to ensure future

generations of Waikato Māori will have a

brighter future. And there’s the story of the

Melbourne couple who fell in love with a

property in the Karangahake Gorge and

have forged a thriving business there.

While you’re on the Waikato Story

website, check out the toolkit – a suite of

digital assets that you can use for free. Yes

– free! There is an abundance of photos,

videos, case studies, infographics, presentations

and research that you can use

for zero cost. And it’s easy to sign up and


How could you use the assets? Well,

we heard about a Waikato company that

recently used some of the video content in

a presentation they put together for a pitch

they were involved in in the United States.

Momentum Foundation’s Gemma Major

told us she’s used some of the photos in the

Foundation’s annual reports. Others have

used them on their websites. Wintec journalism

students say they may use them to

illustrate stories they’re producing.

Finally, if you’re on social media use

the #mightyWaikato hashtag where you

think it’s appropriate and become part of

the increasingly vocal, proud supporters of

our region.

Through the use of the toolkit, through

the blog, through social media, and the

discussions and amplification that all of

this content prompts, a tribe is forming. A

tribe of #MightyWaikato supporters and

cheerleaders. Those who love living here,

working here, investing here, studying

here, visiting here. Who are proud to talk

about the virtues of living here and doing

business here. Who are proud to live in the

community and raise families in the beautiful


The Mighty Waikato truly is a place

of powerful possibilities. We want to hear

about your powerful stories so we can celebrate

the world-changers, the local innovators,

the inspiring champions.

Get in touch with any of us! Email or

phone William 0274 300 006 or William.

durning@waikatochamber.co.nz, Dani

021 225 0012 or dani@dynamicmedia.

co.nz or Vicki 027496 151 or vicki@dugmorejones.co.nz.

We’d love to speak or

meet with you and we’re happy to show

you around the toolkit and answer any

questions you may have about your story

- The Waikato Story.


William Durning - chief executive,

Waikato Chamber of Commerce.

Monday 9th April, 6pm – 7.30pm. A League of Extraordinary Women. With

guest speakers Nichola Te Kiri, Shelley Campbell and Dani Simpson

Tuesday 10th April, 5pm – 7pm. BA5 Hamilton Operatic Society.

Thursday 12th April, 7.30am. Drug and Alcohol Testing in the Workplace.

Thursday 12th April, 10am – 11.30am. Franchise Information Briefing

Wednesday 18th April 9.30am. The Effect: Developing better leaders with


Wednesday 2nd May, 9.30am. Tour of Ruakura with Tainui Group Holdings

Waikato Chamber of Commerce

Business Floor, Wintec House

Cnr Nisbet and Anglesea Street, HAMILTON

07 839 5895 | help@waikatochamber.co.nz


Hamilton Airport

wins from Auckland


Congested Auckland roads may be

contributing to an ongoing increase in air

travellers choosing to use Hamilton Airport.

The airport saw a 13 percent

increase in passengers

across core routes

(Wellington, Christchurch,

Palmerston North) during 2017

with close to 335,000 air travellers

going through the gate.

That trend looks set to continue

with passenger numbers

in January 2018 more than 19

percent ahead compared with

the same month the previous


Waikato Regional Airport

Ltd (WRAL), owned by five

Waikato-based councils, owns

Hamilton Airport. Hamilton &

Waikato Tourism and Titanium

Park Limited are also WRAL


WRAL chief executive

Mark Morgan said the passenger

number increase across

core routes was driven by

increased capacity and lower

fares as well as frustrations

over the drive time to and from


“Plenty of people tell us

they aren't prepared to deal

with the unpredictability of

Auckland traffic. When you're

leaving ridiculously early just

to make a flight, and then hit

We're also seeing

very steady growth

in tourism and in

commercial guest

nights so we believe

the future in terms of

passenger numbers is

looking positive.”

bad traffic on the way home, it

makes a long day even longer.

It's a lot easier and faster to

fly in and out of Hamilton and

increasingly, more people are

choosing to do that.”

Increased seating capacity

had also played a role in

the growth, he said. Hamilton

Airport has seen a 12 percent

increase in available seats after

Air New Zealand phased out

its 19-seater Beech aircraft

in August last year, replacing

them with 68 and 50-seater


“As a result, we've seen

some very competitive prices

and locals have been making

the most of those low fares.

We've seen fares as low as

$19 to key destinations from

Air New Zealand's Grabaseat

and, on top of avoiding Auckland

traffic, that's a pretty good

incentive to fly in and out of


He said the perception that

Hamilton was expensive to

commute from was simply

not the case given considerations

like drive time, parking

charges and convenience.

Mr Morgan was buoyant

about ongoing passenger

growth, noting Waikato is one

of the fastest growing regions

in New Zealand.

“We're also seeing very

steady growth in tourism and

in commercial guest nights so

we believe the future in terms

of passenger numbers is looking


New city growth manager

GM at City Hall



Hamilton student

and honours graduate

of University of

Waikato, Jen Baird has been

announced as Hamilton City

Council's general manager city


Ms Baird replaces Kelvyn

Eglinton, who is moving to

a role as chief executive for

Momentum Waikato.

The council's chief executive

Richard Briggs says Ms

Baird was the standout candidate

in a strong field of internal


“Our recruitment process

confirmed we have some

exceptional leaders within

council and have a culture of

developing high performance

teams. Jen brings a great skillset

and outstanding leadership

and commercial experience to

what is a key role for our city's

development. I am delighted

to make this announcement

today and I look forward to Jen

joining our senior leadership

Waikato Regional Airport chief executive Mark Morgan.

team,” Mr Briggs says.

Ms Baird joined the council

in 2017 as communications

and marketing unit manager,

after almost 10 years with

Barfoot & Thompson in Auckland

as chief marketing officer.

Serving on the executive

leadership team, Ms Baird was

a key part of the company’s

international business development

and digital advancement

in recent years.

Ms Baird has a First-Class

Honours degree from the University

of Waikato, majoring in

marketing, international management

and Chinese.

“I love being back in Hamilton

and I am looking forward

to being able to contribute to

the city,” Ms Baird says.

“Hamilton is a city on the

move and there are big things

happening. This is a new phase

in our city's development and

a chance to make the most of

the opportunities of this environment.

People want to live

New Hamilton City Council

general manager city

growth, Jen Baird.

in Hamilton and I want to

encourage a city that supports

growth while retaining the special

qualities and environment

that make it a great city for the

people who live here.

“From Berkley Intermediate

and Hillcrest High to a role

leading the City Growth team

for my city means a lot to me

and I'm looking forward to it.”

Ms Baird, who lives in

Hamilton with her partner Alan

and their dog Max, starts her

new role on March 26.


Teamwork and intelligence a winning formula

“Talent wins games, but teamwork

and intelligence win championships.”

– Michael Jordan


Company-X has good

ears. Directors David

Hallett and Jeremy

Hughes listen to prospective

clients’ business problems at

the very beginning of the software

development process.

The directors of the software

specialist want to hear all

about the problem the project

needs to solve, the question the

project needs to answer or the

opportunity the project needs

to grab.

If the value proposition and

investment budget stack up it

is time to take the conversation

further and deeper. The

directors put together a team

to continue a more in-depth

conversation with the client.

“I am usually the first port

of call,” says professional services

manager Michael Hamid.

What Michael doesn’t

know about managing the

professional services involved

in software development isn’t

worth knowing. He’s had decades

of IT leadership experience

at some heavy hitting

Waikato businesses including

Torpedo 7 and Gallagher


“My job is to get a clear

idea of what the client is asking

for and get some idea

of how much work will be

involved before we can proceed,”

Michael says.

Usually, Michael is helped

with that task by a Company-X

tening to the client talk about

the problem, rather than doing

lots of talking.

“As an architect the best

thing that I can do is get a realproject

manager, business analyst

and solutions architect.

All three are carefully chosen

from Company-X’s top team

to match specific clients and


Company-X project manager

Stephen Warren, business

analyst Bryan Miles and solutions

architect Luke McGregor

all have extensive experience

in their fields of expertise.

They are all ears when they

first meet a new client.

“As project manager I have

three major constraints: time,

cost and quality,” Stephen says.

“As a ‘rule’, the higher

the standard of quality that

is required for the software,

the higher the cost will be to

develop it because more time

is needed for it to meet standards.

The industry standard

is to provide the best quality

and best time or best cost

and best time. However, at

Company-X we strive to provide

all three.”

Bryan says: business analysis

is all about communication.

“The first step in adding

value is understanding what

the client does and what problems

they need to solve,”

Bryan says.

“Then we apply our expertise

to model processes and

design and build solutions,

that will enable the client to

achieve their targets.”

For Luke it is all about lis-

Company-X professional services manager Michael Hamid, gesticulating, with systems architect Luke McGregor,

left, business analyst Bryan Miles and project manager Stephen Warren, right.

ly good understanding of the

problem they are facing. Often

people come with a solution in

mind, but I really just want to

hear about the problem from

their perspective.”

The Company-X team, led

by Michael, takes all the information

gathered in the client

meeting. When it has all been

considered the team estimates

what time will be needed to

design, develop and test a

high-quality solution that will

solve the problem.


New Ebbett Toyota store a great

experience for customers

Weeks before the new Ebbett Toyota store opened in Te Rapa,

Hamilton, builders noted that visitors were already pulling into the

massive site to see if the latest Toyota or Lexus was available.

Construction at the Kahu Crescent property was obviously still

under way but the visibility of the Ebbett Toyota branding was

already generating excitement.


Hearing about the premature

visits is music

to James Harvey’s ears.

The Waikato chief executive

of Ebbett Toyota says with the

showroom’s opening on March

26, Toyota is at last able to

deliver customers the experience

they deserve.

He says for some years now

Toyota has outgrown its central

city site on the corner of Tristram

and London Streets.

“For me, this move to Te

Rapa Park puts Toyota back on

the map in the Waikato community,”

he says.

“Our staff has done an

amazing job over the years,

but it has not been easy on a

relatively small site. Now they

have a better tool to be able to

deliver an even better experience

to customers.”

James is also excited at

the long-awaited return of the

distinguished Lexus brand to

Hamilton with the addition of

a self contained Lexus showroom

at the site.

Ebbett Toyota’s new site

within view of The Base shopping

centre is nearly double the

size of the past site – 11,000

square metres compared with

5700 square metres – and

also features a hugely streamlined

customer experience, an

extended workshop and plenty

of space for car parking. There

were 28 customer car parks in

the city site whereas the new

Ebbett Toyota site has 110.

“At the last site our service

department alone was seeing

70 customers a day. On top of

that we had people coming in

for parts, to buy cars or collect

their new cars. So the congestion

there was phenomenal.”

“People in this day and age

are so busy so it’s all about ease

of use and accessibility. The

new showroom provides a great

flow for customer experience.”

The new Ebbett Toyota

complex features a café, neatly

situated between Toyota and

Lexus showrooms which James

says will be extremely popular

with customers and visitors


“It’s a customer café but

open to everyone. I’m sure

businesses around here will

enjoy being able to visit. There

are not many cafes in the area.”

He says the café also provides

a nice “neutral zone” between

the two showrooms and a place

where customers can take time

out and relax.

He’s also delighted with the

dealership’s new location, just

off the Boulevard and with a

number of other car dealerships

close by, providing great choice

for visitors. The close proximity

of The Base and the crowds

of shoppers it draws is also a


James says architects

Chow:Hill worked closely

with him and put a lot of time

into the design and flow of the


“We were trying to understand

what it is like for the customer

when they drive in,” says

James. “Where do you park

and how do you find your way

through the building?”

When Toyota customers

drive in they look straight at

the main drop-off point. Every

new Toyota model sits on the

front yard available for customers

to test drive. The showroom

features three delivery

bays and the complex features

an 18-bay workshop including

two “express bays” which

can throughput 25 vehicles a

day each. The entire complex

including the workshop is air

conditioned and heated in winter.

Customers will also notice

a different look and a warmer

feel to the Toyota showroom,

moving slightly away from the

usual Toyota Corporate Identity

of white walls and grey tiles.

Chow:Hill’s design has incorporated

a touch of green to the

carpets and a warmer looking

colour of tiles.

He says Ebbett Toyota’s

additions to the Corporate Identity

are now available to other

showrooms to introduce.

James acknowledges Foster

Construction’s professionalism

in bringing the project in ahead

of the deadline.

“I often look at their tag line

‘We begin with the end in mind’

and for me that rings so true. I

can’t speak highly enough of

them. The whole time they

never wavered about when it

was going to be delivered. And

they delivered it early.”

Opening the new showroom

on March 26 is a big moment

and James is looking forward

to the reaction from customers.

He says customer satisfaction is


“I never want to be in that

space where customers don’t

have a great experience with

us. I think this new showroom

opens up people’s eyes.

Customer’s expectations will

be higher here and they will

expect us to deliver on it. I’m

sure we will do that.”

‘Singlemindedness’ key to Company-X growth


Singlemindedness and

focus are keys to the massive

growth of Hamilton

based software specialist Company-X,

according to one of its

directors David Hallett.

Since it began trading in

2013, with David and Jeremy

Hughes at the helm, Company-X

has seen phenomenal


By the end of 2016 the team

had grown to 30, mainly comprising

software developers, but

also including project managers,

business analysts, software

architects and user interface/

user experience designers.

By the end of 2017 the number

had grown to 40 and just

three months in to 2018 and

Company-X is approaching a

50-strong team.

David, who is also a director

of design company E9 and IT

services company Need a Nerd

says planning and preparation

Company-X director Jeremy Hughes, centre, discusses a

software development project with (clockwise) business

and support analyst Chris Gardner, project manager Stephen

Warren, business administrator Antonia Withey, business

analyst Bryan Miles and senior developer Darren Harrison.

are a key to the success of Company-X

which last year won

Services Exporter of the Year

(Under $10 million) at the Air

New Zealand Cargo ExportNZ


David and Jeremy cite a

quote by Roman philosopher

Seneca: “Luck is what happens

when preparation meets opportunity”.

“We are very single-minded.

We are very deliberate about

what we do, how we do it and

when we want to do it by. We

prepare a lot,” says David.

Company-X ranked at 330

in the Deloitte Technology Fast

500 Asia Pacific 2017 index in

December, 2017. Rankings are

based on percentage revenue

growth over three years. Company-X

grew 138 percent.

Company-X is heavily

focused on export markets and

David sees big opportunities in

South East Asia and Silicon Valley.

The company has a number

of overseas clients including

Cisco Systems Inc, the San

Jose, California-based worldwide

leader in IT and networking.

Another overseas client is

Parking Sense USA, based in

Texas, USA.

Parking Sense is a parking

technology organisation focused

on delivering a comprehensive

suite of intelligent solutions to

the parking, transportation and

mobility industries.

Parking Sense USA turned

to Company-X for help when

it won the largest parking guidance

contract ever awarded in

the United States: 21,000 parking

spaces with Los Angeles

County Metropolitan Transportation


Together, Parking Sense and

Company-X are rolling out the

technology for 87 geographical

sites across Los Angeles. Other

big customers include CBRE

Galleria Office Towers in Dallas,

Texas, the University of

Washington in Seattle, Washington,

and the Walter Reid

National Military Medical Centre

in Bethesda, Maryland.

Parking Sense USA, headed

by chief executive Jake Bezzant

from Cambridge, was the only

exhibitor at last year’s International

Parking Institute Conference

and Expo to have a working

solution to demonstrate the

parking process from the beginning

to the end.

“Our appearance at the International

Parking Institute Conference

and Expo proves that

Some of Company-X's expanding team at the Hamilton

office with directors David Hallett and Jeremy Hughes.

our collaboration with Company-X

enables us to be a real

innovator of parking technology,”

says Jake.

“We are thrilled to be working

with another New Zealand

company taking on the world.”

David is thrilled with Parking

Sense’s feedback.

“How do you measure success?

When you get told by a

world leading IT services company

from the USA that our

team is world-class,” Jeremy

says. “For us that’s a real measure

of our success.”

David says Company-X’s

fast rate of growth has brought

its own challenges, most significant

of which is staffing.

“We do a lot of analysis in

terms of looking at our risk.

Our biggest weakness is the IT

skill shortage. There are just not

enough software developers to

go around. Recruiting quality

staff is a continuing focus for


He says another challenge

of rapid growth is ensuring the

culture of Company-X doesn’t

change and the company works

hard to ensure staff promoted to

leadership positions understand

that culture.

“As soon as you lose that

culture which has taken us to

where we are you lose your x

factor. We will ensure that never

happens,” David says.



Sixty year project to link city

ends at intersection

Earthworks have begun ahead of a likely

green light in June for completion of

Hamilton’s ring road.


The final 400 metre stage

of the arterial route will

see Wairere Drive connect

with Cobham Drive to

conclude a remarkable journey

that has been more than 60

years in the making.

The go-ahead for the final

stage, south of Cambridge

Road, has Hamilton City Council

support and is all but certain

once the 10-Year Plan is complete.

That’s partly because the

NZ Transport Agency will fund

more than its customary 51

percent of the project, in recognition

of its value to the state

highway network.

Council’s city development

manager Andrew Parsons says

the Transport Agency will contribute

$18m to the partnership


The intersection will have

multiple on and off-ramps and

walking and cycling paths, and

will see Cobham Drive raised

to allow Wairere Drive to pass

under it. It is future-proofed to

connect with proposed roading

networks south of the city.

Meanwhile, the council

has been using the tail end of

summer to get major earthworks

done on the south side of

Cobham Drive.

New stormwater pipes will

be drilled and jacked under

Cobham Drive, and there will

also be some land recontouring.

Completion of the final

piece in the ring road puzzle is

“critical” for the city to make it

more efficient and safer to get

around, and to support future

growth, said Parsons.

If the full project gets council

approval, the construction

project will go out to tender in

time for a summer start.

“It means the main contrac-

Traffic flowing over the newly four-laned

Pukete Bridge in October 2013.

tor would turn up on site with

it basically prepared for them,”

Parsons said.

It will take more than one

summer to complete, with finish

date at least a couple of

years off, but when Wairere

Drive reaches Cobham Drive,

the city will have a 24 kilometre

circuit around the city.

The full route takes in Wairere

Drive to the east, Cobham

Drive to the south and the SH1

corridor on the west.

It can be traced to a grand

plan for a motorway from

Auckland to Hamilton which

was touted as far back as the

1950s. Work began north of

Hamilton in the early 1970s

but was soon brought to a halt

by the oil crisis. The land that

was ultimately to become the

Fairview Downs section of

the ring road, and which had

been intended as part of the

motorway, lay as a green strip

of pasture for the intervening


After decades

of planning and

development, there

remains just the final

400 metre link to

complete, along with

future connections

to the Waikato


Planners were concerned

not just with the proposed

motorway but with its links

to the growing city’s arterial

routes. One milestone arrived

Construction is set to begin on the section from

Cambridge Road to Cobham Drive. Photo: Mark Purdom.

at the end of the 1960s. The

Hamilton Transportation

Study laid down a blueprint

for roading in the city that was

to prove remarkably resilient.

It included a network of arterial

routes that were to link to

the motorway. Corridors were

identified and protected that

made the future road building


Much of the recent development

has been on the eastern

side of the river. The western

arterial route was laid down

in earlier decades, particularly

after the Second World War.

Many of those roads were

developed with limited access,

and all were built wide enough

to allow for four lanes of traffic

and are now part of the nearly

completed ring road.

The first major speed bump

had been the oil crisis in the

1970s. In 1984, the developing

ring road hit its second speed

bump. It was played out on the

pages of the Waikato Times.

“Principal condemns highway”

was the headline which

greeted the newspaper’s readers

on October 8, 1984. Plans

for a temporary state highway

in Hamilton’s eastern suburbs

looked set to “spark an

uprising”, according to the

newspaper. The temporary

highway was intended for the

corridor formed by Hukanui

Road, Peachgrove Road and

Galloway Street, as plans for

a Taupiri-Rototuna link were

revived. Opponents pointed

out the route took in several

schools, rest homes, shopping

centres and two sets of doctors’


Hamilton Residents’ Council

president Martin Gallagher

chaired a public meeting

at Fairfield Intermediate in

opposition to the plans. It was

packed with more than 500

people, some jammed against

the walls and some sitting on

the floor. They were described

by the Waikato Times as a

“heckling, jeering crowd”.

Just over a week later, on

October 17, following a further

protest and the presentation

of a 10,410 signature petition,

the City Council fell into line.

It resolved to tell the National

Roads Board that it supported

the Taupiri link and an eastern

arterial bypass but that it also

supported local opposition to

the proposed staging of the

link and temporary use of city

streets as a highway.

It marked the beginning of a

new approach to road planning

in Hamilton. By April 1986, a

discussion paper prepared as

part of the Hamilton Arterial

Roading Study referred to the

need to take the public along.

When Pukete Bridge, a key

element in the ring road, was

built across the Waikato River

in the mid-1990s, the public

was involved through articles

in local media and consultation

meetings. The city’s sixth

traffic bridge was opened on

October 20, 1996. On that day,

up to 15,000 swarmed across

the bridge by foot before it was

opened for traffic at 5.15pm.

It was in stark contrast to

the opening, 33 years earlier, of

the ring road’s other link across

the river, Cobham Bridge. That

occasion, on June 29, 1963,

was marked by pomp and circumstance,

with dignitaries

seated on a dais and a brass

band playing.

Once Pukete Bridge was

GT Civil contracts manager Nathan Thomas, Hamilton deputy mayor Martin Gallagher

and council city development manager Andrew Parsons look at earthworks behind the

site of the new Wairere Drive/Cobham Drive intersection.

opened, there was gradual

development of the route

through to Tramway Road.

A significant staging post

was reached in October 2012,

with the opening of the Fairview

Downs section of Wairere

Drive at the same time that

Pukete Bridge was being fourlaned,

part of an $84 million

project, at the time the council’s

largest ever. It had been

enabled by NZTA paying the

full amount up front, with the

council paying back its 49 percent

share over several years.

Still ahead of the council

and its contractor, Downer,

were several linked stretches

that would carry traffic all the

way to Cambridge Road.

For the following stages,

the designers had to allow for

a green belt running along

the eastern side of the route,

restricting the road to two lanes

in places. The earliest plan,

for a motorway, would have

seen the green belt eaten up

by tarmac, but the intervening

years had seen a fundamental

change, with the ring road serving

to move traffic around the

city, and the expressway acting

as a bypass.

Progress was rapid on the

remaining sections of Wairere

Drive. The section from

Ruakura Road to Clyde Street

opened in May 2014 and the

section from Clyde Street to

Cambridge Road quickly followed,

opening in early September.

Meanwhile, Downer

also four-laned the 550 metre

section from River Road to

Resolution Drive.

After decades of planning

and development, there

remains just the final 400

metre link to complete, along

with future connections to the

Waikato expressway.

Gallagher, now deputy

mayor, said he’s delighted to be

part of a council that has voted

for the completion of the route

but added there’s still work to

be done, particularly when it

comes to getting heavy traffic

off residential streets.

He said when he campaigned

back in 1984, he hadn’t

appreciated how much Hamilton’s

population and private car

ownership would grow, along

with housing density.

“All of those factors place

Ring road Facebook

page won awards

Almost six months into the Fairview

Downs section of the ring road project,

in June 2011, the council set up a Facebook

page (https://www.facebook.com/HamiltonRingRoad)

to engage with residents.

The page was run by Brandy Smith from

Downer, and she has a knack for engaging her

readers. In between posts giving roadworks

updates, including notification of closures,

she also used the page to cheer on the likes of

the Chiefs, as well as urging driver safety and

answering reader questions. The page had more

than 2000 likes at any one time, and from the

city council’s point of view was an overwhelming

success with its ability to keep residents in

the picture.

Its success was recognised when the project

won the ''Best Use of Social Media in Local

Government'' award at the Association of

Local Government Information Management

(ALGIM ) annual conference in May 2013.

What does it take to run a successful social

media page?

Brandy says she had no training. “I just did

what felt right. I’ve made bad calls along the

way but have made many more good ones. It’s

still a learning journey, that’s for sure.

“You need to connect on a personal level,

not a robotic one, be professional but relaxed

and it is important not to engage in any negativity

or online arguments – there’s a time

and place and this isn’t it. It’s also important

to have a policy in place for when things do

incredible extra pressure on our

transport network,” he said.

“As a young man as president

of the Residents’ Council,

I probably didn't reflect

strongly enough on the need for

the public transport side of that.

I thought that just doing the

ring road would solve the problem

of taking traffic and heavy

trucks off our residential streets

but I now realise it's only one

part of the equation.”

He welcomes the link

the new overpass will create

between Hamilton Gardens and

the eastern town belt, but said

there is still work to do to make

sure the land titles get rejoined

with the rest of the reserve and

avoid piecemeal development.

Meanwhile, Dave Macpherson,

chair of the council Growth

and Infrastructure Committee,

said he was “amazed” when he

got on to council to see that the

whole route for the ring road

was already in place.

“I can't think of another

council that would have done

that. I think we're unique - we

didn't have to bowl a single

house to put that ring road


Brandy Smith from Downer who ran the

award winning Ring Road Facebook page.

get negative. Most people just want to be heard,

you need to put yourselves in their shoes and

be willing to acknowledge their complaints.

Sometimes nothing can be done but in many

cases something can. You have to listen to all

feedback, good or bad.”

Brandy signed off this year, pointing readers

to the Hamilton City Council Facebook page

for future ring road updates. She wrote her final

post, with characteristic warmth, at 10.59 on

February 21: “This page is signing off but it’s

been a great ride with you all. Drive safe Hamilton!



From the editor

Hamilton’s quest for

two badly needed

4-star hotels leads

this month’s action-packed

Waikato Business News as we

examine the issue and look at

suitable sites being investigated

by developers. Tourism

leaders have made it clear that

the lack of accommodation is

holding back the conferencing

market for which Claudelands

Event Centre, Mystery Creek

Events Centre and other facilities

are perfectly set up to host.

Businessman Dallas Fisher

raises the question of whether

Hamilton City Council should

step in to sweeten the deal

as it did to bring the Tainiui

Novotel to Hamilton in the

1990s. It’s an issue bound to

provoke debate.

WBN also profiles Ebbett

Toyota’s move to a superb

purpose-built site in Te Rapa

and celebrates Ebbett Audi

and Ebbett Volkswagen’s

National Dealership of the

Year successes.

Former Waikato Times

assistant editor Richard

Walker joins the WBN writing

staff and examines the

60-year-journey to create

Hamilton’s Ring Road which

will be completed with construction

of the new Cobham

Drive/Wairere Drive intersection.

I particularly enjoyed

attending a Waikato Chamber

of Commerce/Hamilton

Young Professionals event at

which four Hamilton CEOs

presented their thoughts on

what it takes to get to the top

and perform. SKYCITY’S

Michelle Baillie, Hamilton

City Council’s Richard

Briggs, Foster Construction’s

Leonard Gardner and Asset

Recruitment’s Carmel Strange

spoke honestly about their

experiences and views and I

hope we have done justice to

their candour.

We also cover Biddy Mulligans’

move to a new home

in Hood St and look at the “x

factor” behind Company-X’s

phenomenal growth in the last

four years.

And as always I’m proud

to present our diverse stable

of columnists who cover a

range of issues which I hope

you will find interesting or relevant

to your business.

The March/April edition

is a busy one and there’s no

doubt that 2018 is shaping up

to be a huge year. Enjoy the


Geoff Taylor



Vote and win

Sponsored by the Helm Bar

and Kitchen

This month’s poll

This month’s poll focuses on a push for two new top quality hotels in

Hamilton which tourism leaders say the city desperately needs. There’s been

a call for Hamilton City Council to get involved in helping a new hotel get

established, much like it did with the Tainui Novotel Hotel in the 1990s. It’s

a suggestions Mayor Andrew King is resisting. What do you think? Should

ratepayers contribute to attracting a new hotel? Is it more of a priority than

other council projects?

Vote on the WBN website (www.wbn.co.nz) and fill in the entry form to be

in to win a meal voucher for two at The Helm Bar & Kitchen. Voting closes

Friday April 20.

Last month’s results

Should Hamilton City Council get involved

in helping a new hotel get started?

The Chiefs could go close this year according to fans who took part in

last month’s Waikato Business News poll. Sixty percent expect the Chiefs

to finish top of the New Zealand Super Rugby Conference. Forty percent

aren’t quite so confident and predict a middle of the table result. Let’s

hope they’re wrong.







Should Hamilton City Council

become involved in helping a

new hotel get started?

A. Yes it’s a wise investment

B. No the council should stay out

commercial activity

Cast your vote at:



Melissa Elmiger

No show



Hamilton Monthly Property Report


Te Raupapa





aikato Regional Commentary released

from REINZ this month. Compared to

February 2017: Median Price up 11%,

Sales Count down 3%, Days to Sell increased

five days.

Compared to January 2018: Median Price up 3%,

Seasonally adjusted median price up 3%, Sales Count

up 50%, Days to Sell decreased by six days.

Our seasonally adjusted results tell us that, compared

to what we expect when moving from January

to February, the observed increase in median price was

a bit larger than expected and the observed increase

in sales count was smaller than expected. The current

Days to Sell of 43 days is considerably less than the 10

year average for February which is 57 days.

“The Waikato market is active and buoyant with

plenty of multiple offers showing there is still a high

demand for property in the region. Many buyers in the

region are still from out of town, and depending on

the location, are looking for holiday homes in areas

such as Taupo and Coromandel or permanent and

rental investments in areas such as Rotorua. We are

still experiencing a shortage of affordable homes for

first home buyers. Open homes are getting the same

number of attendees as previous months and with a

busy market, there is competition for good properties.

There are no apparent signs of any coming change at

this point and the demand for buying the right property

is likely to remain all through the autumn.” Philip

Searle, REINZ Regional Director.

The statistics contained within this flyer represent

only a small fraction of the data I have at our fingertips.

For more information relevant to your street or

your property, call and ask for one of our sales team.

The statistics contained within this article represent

only a small fraction of the data I have at my

fingertips. For more information relevant to your street

or your property, please call one of our experienced

EVES agents.

By Greg Petrin

Rototuna branch manager

Local market facts

Hamilton City




Under $200k* 3 1

$200 - $299k* 4 6

$300 - $399k* 27 60

$400 - $499k* 89 62

$500 - $599k* 66 57

$600 - $699k* 40 40

$700 - $999k* 35 21

$800 - $999k* 16 15

$1,000,000 -


6 2

$2m+* 1 0

Total number of sales* 287 264




Median sale price* $520,000 $500,000

Median days to sell* 37 35

*Statistical Information Derived From The Real Estate Institute Of New Zealand. Realty Services Ltd/Success Realty Ltd and any contractor/employee is merely passing over the

information. We cannot guarantee its accuracy and reliability as we have not checked, audited or reviewed the information and all intending purchasers are advised to conduct

their own due diligence investigation into the same. To the maximum extent permitted by law Realty Services Ltd/Success Realty Ltd and its contractors/employees do not accept any

responsibility to any person for the accuracy of the information herein.


P 07 834 9570 M 027 801 9962 F 07 854 3837

VISIT www.eves.co.nz




Better together concept inspires

winning business ideas

A solution to the issues New Zealand dairy

owners are facing took out the Most Viable

Business Award at the Soda Inc. Innes48

Start-up Competition at Wintec in March.

The winning team, Creative

Dragons travelled

from China to compete

in the 48-hour business

start-up competition. They

wasted no time in identifying

and responding to the

major issues facing local

convenience stores – being

robbed, low margins and long

hours. Their solution, C&D

Box, a cooperative concept,

responded to the theme of the

weekend ‘better together’ by

putting store owners together

to benefit from better security

through technology, group

buying and support.

Creative Dragons received

$10,000 from platinum sponsor

Wintec. The team included

students and graduates from

Wintec and the University of

Waikato, graduates from Wintec’s

tertiary partners in China

and academics from Chengdu

University of Information


However, it was a local

team, Brown & Down Boys,

that stole the show. This family

team consisted of father

and son, Ted Pogai, and son

Christian-Lee Pogai (12 years

old) and their family friends

Livi Hirawani (15 years old),

Adam Williams, Porourangi

Gudgeon and Maari Renee


Brown & Down Boys took

out the Peoples’ Choice and

the Best Pitch awards with

an Airbnb style concept to

respond to the issues New

Zealand marae are facing to

maintain their facilities. Their

concept, an authentic tourism

experience for participating

marae won the hearts of the

audience and judges alike

through its sharp and at times,

witty delivery, combined with

a great idea designed to create

“win-win” partnerships.

Winners of the Most Innovative

Idea, team Casually

Yes, developed Hook Me Up.

This business idea aims to

bring the fishing community

together through a web-based

programme to hook anglers up

with boat owners and create a

more valuable fishing experience.

Soda Inc. chief executive

Erin Wansbrough said the

weekend had been a gripping

journey for the fifteen teams

and everyone involved was

‘better together’ for it.

The Soda Inc. Innes 48

Start-up Competition was

made possible with the support

of: Wintec, Gallagher,

ASB Bank, Waikato-Tainui,

LearningWorks, University of

Waikato, Callaghan Innovation,

Deloitte New Zealand,

Fieldays, Norris Ward McKinnon,

NetValue, Hamilton City

Council, Chow:Hill, Good

George Brewing and Loveblock


Emerging Director

Award sponsor boards


The Waikato branch of

the Institute of Directors

(IoD) is pleased to

announce the sponsor boards

for its Emerging Director

Award and Emerging Director

Award – Disability Sector for

2018 and 2019.

Wintec will be the sponsor

board for the Emerging

Director Award in 2018, and

St John will be the sponsor

board in 2019. The sponsor

board for the Emerging

Director Award – Disability

Sector, will be charitable trust

Life Unlimited in 2018 and

Enrich+ in 2019.

“We are very grateful for

the support of our sponsor

boards, who provide valuable

development and networking

opportunities for our

winners,” says IoD Waikato

Branch chairman Simon


The awards are designed

to foster upcoming talent

in governance, and winners

receive the opportunity to be

mentored by an experienced

director for one year, funding

for governance development,

and a complimentary one year

IoD membership.

“We are looking to promote

a cohort of Emerging

Director talent in the Waikato

that will want to utilise the

award process as their platform

for a governance pathway

and who understand the

opportunity which it brings,”

says Simon.

The awards have developed

a strong legacy in Waikato,

with past winners going on to

contribute to boards of significance

in the region; as well

as; mentor future emerging

directors. “The impact of this

award and how it energises

emerging director talent is

without question,” he says.

The Emerging Director

Award was first run in 2011,

and the Emerging Director

Award – Disability Sector was

first held in 2016. The Emerging

Director Award – Disability

Sector is specifically for an

aspiring director with a disability,

or with a close family

member who has a disability.

Last year, Daniel Shore

won the Emerging Director

Award and Maree Haddon

won the last Emerging Director

Award – Disability Sector.

Applications for this year’s

awards will open on June 4.

“All the same criteria and

timelines apply to each sponsoring

board but by thinking

ahead we can attract a significant

talent pool that will contribute

to the region for years

to come” says Simon.

Soda Inc. Innes48 Start-up Competition winners

Creative Dragons celebrate the moment.

Braemar Hospital

taking good care of you

Ask for Braemar


Waikato Branch – Upcoming events/courses

At the Institute of Directors

we’re on the pulse of governance.

Connecting, equipping and

inspiring directors through thought

leadership and our extensive

network, professional governance

courses, events and resources.

10-11 April 2018

IoD Leadership Conference

SKYCITY Auckland

16 May 2018

Governance in a private equity investment context

Speaker: Peter Tinholt, Oriens Capital

12.00pm – 2.00pm, FMG Stadium Waikato

CPD: 14 points

CPD: 2 points

To register, please contact:

Megan Beveridge,

Branch Manager


021 358772 or www.iod.org.nz

Waikato branch is kindly sponsored by:





Lunch with Graeme Dingle at Waikato Stadium, a partnership between

Waikato Chamber of Commerce and the Institute of Directors Waikato branch.

1. Phil Mackay, Cambridge Chamber of Commerce; Russell Drake, Russell Drake Consulting.

2. Mark Morgan and Dion Merson, Hamilton Airport.

3. William Durning, Waikato Chamber of Commerce; Margaret Devlin, Institute of Directors.

4. Ryan and Marie Hamilton.

Proudly Sponsored By



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Hamilton Ebbett dealerships

top the country

Hamilton Ebbett Audi and Ebbett Volkswagen dominated for the

second year running as they both walked off with the National

Dealer of the Year Award.

Ebbett Audi wins back-to-back

national awards

Ebbett Audi scored an

unprecedented success

at the National Audi

Dealer of the Year awards,

winning the top prize for the

second year in a row.

The awards, which took

place at the beautiful Bishop

Selwyn Chapel in Auckland,

identify 2017’s outstanding

achievements in sales, parts,

finance, service and customer

satisfaction across the ten

Audi dealerships nationwide.

Ebbetts, the Hamilton

based dealership serving the

Waikato region, won a number

of individual awards at the

event as well as the coveted

top prize.

Dealer Principal, Andrew

Unternahrer said: “I am most

proud of our hard-working

team. They put in so much

Hamilton’s Ebbett Volkswagen

has won top

prize at the national

Volkswagen New Zealand

Dealer Awards for the second

year running. In addition to

picking up the coveted overall

Dealer of the Year award they

also walked away with a number

of category awards on the


The gala event, held at

the Auckland War Memorial

Museum on March 17 celebrated

the achievements of the

national Volkswagen retail network

across a range of departeffort

throughout the year to

give our customers the best

experience possible and I’m

delighted their dedication has

been recognised again at a

national level.”

He went on to say: “I’d

also like to thank our fantastic

customers for their support in

2017 and we’ll do everything

we can to make 2018 just as

enjoyable for them!”

Ebbett Audi picked up four

individual awards on the night,

in addition to the top prize.

Ebbett Volkswagen wins big again

ments, including Parts, Service,

Sales, Business and Marketing.

“I am extremely proud of

the team here” said Ebbett

Volkswagens Dealer Principal,

Richard van den Engel. “These

awards reflect the hard work

and dedication of the whole

team. They really do strive for

customer service excellence in

all that they do and to be named

Dealer of the Year for the second

time in a row is a fitting

testament to the hard work they

put in throughout the year. I’d

also very much like to thank

all our customers for their continued

support in helping us to

achieve this award”.

The Dealer of the Year

awards is a global program

focusing on service, quality,

sales and delivery of brand


“Our dealer of the year

awards is a momentous occasion

where we recognise just

how important our people are.

We are blessed with world

class products from Volkswagen;

however it is our dealer

teams who ultimately make the

difference and transform our

business from being a company

The victorious Ebbett Audi team.

Category awards won by the Ebbett team




- Andrew Unternahrer



- Richard Wren

who delivers cars to a company

who brings to life a customer

relationship with the Volkswagen

Brand.” said Tom Ruddenklau,

General Manager of Volkswagen

New Zealand

Ebbett Volkswagen is part of

the Ebbett Group. Established

in 1928, the Ebbett Group now

has 13 franchises and 14 dealerships


The category awards won by the Ebbett

team were.

WINNER - Parts Department of the Year

WINNER - Service Department of the





- Luzzane Tome



- Mikey Stobbs



- Ebbett Audi

The Ebbett Volkswagen team at the awards.

WINNER - Business Manager of the Year

FINALIST - Commercial Sales

Department of the Year




Waikato Chamber of Commerce William Durning, left,

puts the CEO panel through its paces; from left, Carmel

Strange, Asset Recruitment, Richard Briggs, Hamilton

City Council, Michelle Baillie, SKYCITY Hamilton and

Leonard Gardner, Foster Construction.

CEOs discuss what it takes to get to the top

Four well-respected Waikato leaders

formed a panel to describe their

experiences and to discuss the attributes

that make a good chief executive.


The ability to influence

others, self awareness,

patience and determination

to challenge the status

quo were among skills touted

as winners for CEOs at a panel

discussion by four people who

should know.

Hamilton City Council

chief executive Richard Briggs,

SKYCITY Hamilton general

manager Michelle Baillie,

Foster Construction commer-

cial manager Leonard Gardner

and Asset Recruitment general

manager Carmel Strange took

part in a Waikato Chamber of

Commerce/HYP (Hamilton

Young Professionals) event at

SKYCITY’S Co-Op Function

Room on March 15.

Chamber of Commerce

chief executive Willliam Durning

asked the questions as the

four leaders from contrasting

backgrounds entertained and

shared insights on the following


What experiences have set you

up to be where you are now?


It’s knowing what transferable

skills I had and being able to

make the most of opportunities.

The thing that has helped

me is realising that skills are

transferable. When an opportunity

comes my way I know

I need to make the most of it

and that has certainly helped

me get to where I am.

When I came to SKCYC-

ITY Hamilton they had some

great people but unfortunately

they were in the wrong roles.

I had to unpick quite a few

things and put the right peo-

ple in the right role. It was

hard moving my family from

Queenstown and then coming

into a business that wasn’t performing.

You had to take people

along on the journey with

you. Once we got through the

restructure it was about setting

up this vision for what

the business could be and then

convincing the Board to invest

money in the property and that

is what has transformed the



The hardest experiences have

helped shape me most. When

I joined Fosters they had a

branch in Auckland which

really struggled. When I was

going buy into Fosters I said:

“I want to but my accounting

head is telling me we need to

close the Auckland branch.”

They agreed but I had to do

that job. So, I went to Auckland

and told 15 people that

they didn’t have jobs any

more. It was really hard but it’s

those experiences that actually

shape you. I’ve been bloodied

a few times in my game and it

makes you realise how important

people are in that process.

What skills does a CEO need?


The ability to embrace change

and be able to adapt. That is

something that has helped me

and I think it’s going to be even

more of a factor as the world is

changing. Also, self-awareness.

It’s really important to realise

your impact on other people.

You can be in control of yourself

and your own reactions. I

think if you can master that and

you know when to relax that’s

really important.

Something I’ve learnt over

time is to admit your mistakes,

that comes down to not

micro-managing either. My

industry is very heavily regulated

and I always thought I

had to be black and white and

so professional and fair. You

can still be fair and professional

and still be a really good human

and have some grey because

grey is okay. When I moved

into general manager roles

where I had to take a step back

I think I became a much better

leader of people; I did rely on

other people and when we had

conversations I would admit

I didn’t know everything and

I would ask for help. And if I

did make a decision which was

wrong I would own it. That’s

part of becoming self-aware

and that only came when I grew

up emotionally as a leader.


Having a great attitude. When

you strive for something your

attitude is everything. I think

you have to be a bit of a risk

taker as well. I think you have

to push through that and there

will be times when you are

going to fall over but you have

to get up and keep going.

I say to new staff, if you need

to be managed then this isn’t

the right job for you because we

don’t have time to manage you.

We will give you all the support

you need, and we will let you

do your job. My door is always

open but we want to encourage

you to go out and grow as a person.

One of the main things we

hear in recruitment is people

leave their jobs because they

are micro- managed and not

given the opportunity.


Patience. With others but also

with yourself. When I reflect,

I was a little bit impatient. I

think patience is a very important

quality. That and resilience.

You have to persevere and

work through things.

Self-awareness is a massive

part; it’s a journey that happens

over time and it’s the tough

experiences in my career that

made me self-aware. Understanding

your weaknesses is

important too so you can get

alongside people with the

strengths you don’t have. And

you have to be an enabler. If

you can enable people, and if

in your organisation you can

have people around you who

are enabling others, you will

become a CEO. The ultimate

CEO is the one who enables

everyone around them to

enable others.


If you aspire to be a CEO

because you want to be the

top dog or the big kahuna you

won’t succeed because you

don’t have a connection with

the organisation nor its strategy.

The strongest attribute is

your mindset which should be

based on what you are trying

to achieve and what your strategy

is. You need to be focused

on achieving that strategy in

everything you do.

A key for my career as a

CEO was an understanding that

for me to succeed I needed to

know why I was doing something.

I needed to have a passion

for achieving strategic outcomes

for an organisation.

Skills, knowledge and experience

are extremely important.

But what is also important is

your state of mind and where

you are heading as an individual.

The ability to influence

is key. Your focus should be

on how you make the greatest

impact in your role and enable

other people to make the greatest

impact in their roles. One

of the biggest skills that you

can develop as a leader is your

ability to have a conversation

with your staff to enable them

to make a contribution that is

bigger than the work they do.

We want people not to just be

good at their jobs but to look

for every other opportunity to

influence the organisation’s

strategic outcomes.

Continued on page 16




Carmel Strange Michelle Baillie Leonard Gardner Richard Briggs

Who comes up with strategy and how is is developed?

From page 14


We have a six-monthly and

annual strategy session. We as

a team look at what we have

achieved, where are we going

and what new business can we

bring in. It’s very much done

as a team and everyone’s input

is very important.


I want to drive transformational

change in local government.

Whatever we do is about

throwing the ball out as far as

we can, chasing it and building

some executable plans around

it. My role as CEO is to influence

those conversations. I

challenge my general managers

to think wildly differently

and about things and to think

Waikato Chamber of Commerce

chief executive William Durning.


I have a bit of a philosophy

on this. You have a crystal

clear vision but you have a

very vague plan. I don’t have

too many personal goals. It’s

more about a clear vision and

a vague plan. For me when I

sit in a meeting I’m thinking

how does this contribute to a

community that I’m trying to

what if? I have a lot of conversations

with my guys about

what is that end state? The

challenge is blue sky thinking,

they will run hard at it and

come up with executable solutions

along the way which may

be not as far down the track,

but it still causes change. From

a strategy point of view the

biggest challenge you can have

as a CEO is to stretch people to

have those thoughts and don’t

just settle for the status quo.


I’ve surrounded myself with a

great team and we see opportunities

and take advantage of

them. We have lots of planning

sessions and blue sky thinking.

It’s good to think and question

why do we do that? Our

industry is heavily regulated. A

lot of things we did for years

because that was the way, you

can challenge now, and that’s

okay. You should regularly

ask ‘why do we still do this?’

‘What if we did it differently?’

‘What are the possibilities?’ I

think you have to be curious

as well; you have to go out

and look beyond what you

know and read. You can’t look

inward either, you need to look

outward. We need to reimagine

the future of entertainment and

that’s something we are quite

excited about doing.


I have many competent people

around me, but they are

very much technically-focused

and great at construction. I’m

blessed to have the opportunity

and space to think ahead. A big

part of my strategy is just reading

the landscape and talking


When I was younger I was so

impatient. I probably left a trail

of people who I didn’t treat

well because I was in a hurry.

My biggest regret is that in the

old days I didn’t treat everyone

well. Now part of my personal

goal is to treat everyone well

and I work really hard at that.


Getting stressed out about

things that didn’t really mat-

to people. So, to be able to read

what section prices are going

to do, what suppliers are going

to do and who the players are

helps me set the agenda for

the next 12 months. Who do I

talk to, what connections do I

need to make? If I get around

people and help them with no

ulterior motives and treat them

well they will treat me well.

One of the things that makes

it tough being a leader is there

is no one in front of you telling

you what to do. Everyone

is behind you asking ‘what do

I do?’ From my perspective,

a big part of being a leader is

to work out what the direction

is, create a story around it and

relay that story to the team and

give them some purpose for

turning up in the morning. The

best leaders can do that. This

gives them something beyond

the wage.

Biggest career regrets

ter, how much time you waste

thinking about things that

really aren’t a big deal. Some

of the time was spent doing

that when I could have been

spending time with my partner

and family. Don’t take things

too seriously. On one hand you

have to but you will be a much

happier person and a much better

leader of people if you just



I probably regretted not getting

my philosophy sorted out

earlier in my life. Years ago

I came to the epiphany that

someone’s drive for their relevance

doesn’t diminish my

own drive to deliver my purpose.

One you get to that conclusion,

effectively, regardless

of how someone is behaving,

there can be a whole lot of

negativity coming towards

me but it doesn’t diminish my

purpose. Once you get to that

realisation how people behave

doesn’t matter, they are going

down their track but if you

stay true to your purpose and

what you are trying to achieve

you don’t get stressed out

because you are still going

to be able to deliver on your


Personal goals - how do you weave them into the organisation


I think the whole hours thing

you must be really careful

about because lots of hours

doesn’t make you successful.

I don’t think we should be

expecting that from our team

or sending the message that

being successful is being busy

and going from meeting to

meeting and working so many

hours. Sometimes you will

have to and balance doesn’t

be a part of? So that dictates

how we employ, what we do,

the jobs we pursue as opposed

to the ones we let pass by and

how we invest our money in

terms of sponsorship.


We are a publicly listed company

and we have goals we

need to meet and are publicly

held to account for them. Our

goal is to be Hamilton’s premier

entertainment destination

and we have extended

that to Waikato.

Everything we have done

over the last few years investing

into the property has been

around that. The main thing

for me is having time to work

on goals and plans and actually

having the space and dedicating

my power into that.

My biggest personal goal is

to make sure my family is

healthy and happy. I think

you’ve got to be prepared to

take smaller steps or smaller

achievements because sometimes

you might go sideways

or life might throw you a

curve ball. You have to be

prepared to adapt those goals

as well otherwise it can be

quite personally damaging.


I’ve always been a person who

wants to achieve. As an agency

we plan out our year. We have

a vision for the business and

targets. As a manager my goal

is that I want asset to be the

best agency in Hamilton and I

believe we are.

Work life balance - how many hours should you work

always come in one week or

one day, it comes over time.

But I think if you have the

right resources in place and

you are enabling your team

properly then you should be

able to not work those crazy

hours. There is more to life

than work.


Your impact is not a by-product

of your skills knowledge

and experience, it’s a by-product

of your state of mind. You

can increase capacity if you

think the right way. I see it

as a failure if people work 80

hours a week. If you focus on

your state of mind and make

sure your mindset is appropriate

for what you are trying to

achieve, you will achieve a lot



I’ve gone to the gym every

single day for 28 years. I usually

head out of the office early

afternoon. I do have my phone

with me but I’m there for 90

minutes or two hours because I

often work at night. But I have

that balance to keep me sane.

You need to have a clear mind.

That doing something physical

during the day is important to

me. You do have to do the hard

yards at times but you also

need that balance.


I have the Fosters hat and a few

others. My personal passion

is community. I spend one or

two days a week working with

Momentum Foundation. I’ve

been fortunate I’ve employed

fantastic people around me.

Fosters has allowed me to fulfil

my personal passion. Where do

I get my stress relief from? It’s

feeling that I’m making a contribution

in the community.




Sexual harassment:

A warning to employers

In his opening address at the 2018 Golden

Globes, Seth Meyers quipped that “For the

male nominees in the room tonight, this is

the first time in three months it won't be

terrifying to hear your name read out loud.”

He was, of course, referring

to the fallout from

the Harvey Weinstein

sexual abuse scandal and the

domino effect it had on the

‘outing’ of other Hollywood

heavyweights, who had used

their position of power to

abuse others.

Harvey Weinstein, and his

ilk, were able to do what they

did because they wielded enormous

power in their industry

and had the ability to make

or break a fledgling actor’s

career. The power differential

couldn’t have been greater,

and for the victims of these

abusers, they had everything to

lose if they didn’t concede to

their demands or if they raised

allegations against them.

Recently, the New Zealand

legal world has been rocked

by similar revelations involving

Russell McVeagh and the

abuse of summer law clerks.

It is highly likely in the

#MeToo world we live in, they

will be far from the only firm

to be named and shamed in the

months to come.

Law firms have a very hierarchical

company structure

with a wide power differential

between those at the top, and

those at the bottom.

Where a sexual

harassment allegation

is upheld against

an employee, the

employer must then

decide what to do

about it.

So, are these high-profile

scandals going to change the

way we view sexual harassment

in the workplace?

The answer is, probably

not. Employers need to be

aware that the allegations

made against Weinstein and

the Russell McVeagh lawyers

appear to be very serious,

involving as they do, allegations

of sexual assault and

potentially, rape.

These are criminal matters

and employers need to stay

calm and recognise that not

every unpleasant male/female

interaction is going to fit the

description of sexual harassment.

Sexual harassment is

expressly defined in section

108 of the Employment

Relations Act 2000 as conduct

involving an employer

or employer’s representative,

directly or indirectly requesting

sex, sexual contact or some

other form of sexual activity.

The request must contain

either a promise of preferential

treatment, a threat of detrimental

treatment or threatens

the employee’s future employment.

In addition to that, the section

108 definition includes

conduct where an employer or

their representative, by use of

oral/written language, visual

material of a sexual nature or

physical behaviour of a sexual

nature, subjects an employee

to unwelcome or offensive

behaviour that “…either by its

nature or through repetition,

has a detrimental effect on that

employee’s employment, job

performance or job satisfaction…”

Section 117 of the Act states

the same definition but relates

to where the sexual harassment

is from one employee

to another or from an employer’s

customer or client (rather

than from the employer or

employer’s representative).

Section 117 also states that

any employee subjected to the

type of behaviour described in

section 108 may raise a complaint

with the employer, the

employer must investigate

and, if the employer concludes

that the behaviour or conduct

did occur, then the employer

must take whatever steps are

practicable to prevent any repetition

of the behaviour.

All employees have a right

to work in a safe environment.

By safe I mean an environment

free of sexual harassment

and free of false accusations.

It is concerning that the

number of sexual harassment

cases I have had across my

desk in the last three months

alone has increased alarmingly,

and most of them are

without any foundation.

Employers need to fully

investigate and carefully consider

any complaints of sexual

harassment, ensuring that the

conduct complained of meets

the definition in the Act.

A dismissal for sexual

harassment can have a devastating

effect on an employee,

their family and their ability to

obtain any work in future.

In the 2015 case of Key v

Programmed Facility Management

NZ Limited, an

employee was dismissed following

a complaint from a

female employee.

Mr Key had given her a lift

back from where her work car

was being serviced and suggested

a stop for coffee on the

way back to the office.

The female employee

refused and later complained

that she thought he had taken a

longer route back to the office

than necessary, so he could

prolong their interaction.

Mr Key said it was the best

route based on traffic. The

female employee also claimed

that Mr Key had been very

friendly (and she had texted

him her cell phone number

during the drive) although at

times she thought his comments

inappropriate. She gave

no indication of either the

comments or why she thought

Disgraced movie producer Harvey Weinstein.

them inappropriate.

After a brief and procedurally

flawed disciplinary process,

Mr Key was dismissed

for sexual harassment.

The devastating effect this

had on him and his family, was

reflected in the Authority decision

which awarded Mr Key

six months’ lost wages and

$20,000 compensation for hurt

and humiliation.

Where a sexual harassment

allegation is upheld against an

employee, the employer must

then decide what to do about it.

The Act requires the

employer to take any practicable

steps to prevent reoccurrence

of the conduct. There



are many options open to an

employer other than dismissal,

such as a warning, a final written

warning and/or training.

Disciplinary action needs to

reflect the gravity of the conduct,

with the severest sanction,

dismissal, being reserved

for the most serious offences.

The take-home tip for

employers is to act fairly and

reasonably and not to overreact

merely because an employee

has raised allegations of sexual


The high-profile media

cases have raised awareness,

but have not altered the statutory

definition of sexual


Employment lawyer and director at Practica Legal

Email: erin@practicalegal.co.nz phone: 027 459 3375

Lessons on getting through a crisis

Recently my team led the

communications during

a major crisis for a client.

It was one of those projects

every consultant dreams

about where the client closely

adhered to our recommendations

and was stunning at executing

under pressure.

More than once, we’ve said

around the office that the project

was a classic case study

for others to learn the correct

communications steps to take

to avoid a public relations


Here was the basic situation:

The client’s staff made

a mistake and sent customers

‘product A’ when the customers

ordered ‘product B.’ The

customers, however, couldn’t

distinguish between the two

products so were unaware.

The scariest bit was that incorrect

use of ‘product A’ could

result in severe safety consequences.

There are five communications

lessons that every company

can learn from what our

client did well:

Prioritise audiences –

When crisis hits, the first question

to ask yourself is: “Who

do we need to tell?” In this

case, customers were priority

number one.

It’s always easy to get

distracted by how other audiences

might react. In this case,

when would media find out

and what would they report?

What would competitors do?

What would the company lawyers

let them do? Would rogue

people with little knowledge

stir up negativity on social


But instead of being distracted,

the client focused

solely on the customers first,

ensuring they were armed with

all the knowledge they needed

with a safety message at the


Fronting up – When a

worst-case scenario happens

in your organisation,

it’s human nature to want to

cower quietly in the corner

and hope the situation blows

over quickly. However, taking

a bold approach and facing

the music is the approach that

always works best.

In this case, our client

was honest and admitted and

owned the mistake quickly.

They were willing to talk to

customers, the media, social

followers and any others who

wanted information about

what happened and, importantly,

what was going to happen


The company did this so

well, they garnered public

praise from many corners of

the industry – and media -

about the honest way they handled

the situation, including

from those who had previously

been strongly critical.

Genuine spokesperson – A

crisis can succeed or fail based

on the authenticity of the person

delivering the message.

It’s incredibly important to put

up a genuine leader who has


The company was in the

fortunate position that their

leader was a respected industry

player who truly had the

customers’ best interests at

heart. And this came across

incredibly well in written messages

to customers as well as

radio interviews.

Socially savvy – Often

times crises break on social

media. But even if a crisis

doesn’t break on social, it has

the potential to blow up there.

So, you must have an eagle

eye and close, constant monitoring

to proactively interact

with fans and followers 24/7.

It’s certainly not enough to put

up one post that mirrors a customer

letter or media release

and call it ‘done.’



Heather Claycomb is director of HMC Communications, a

Hamilton-based, award-winning public relations agencys.

In this case, because the client

prioritised their customer

audience, we broke the news

of the situation on their Facebook

page. We did this days

before the story was reported

in traditional media channels.

This worked so well

because by using the company’s

number one customer-facing

communications channel

first, the action reinforced the

fact that customers mattered

most. Overall negative reaction

was kept to a minimum.

Crisis after the crisis – Dr

Chris Galloway, a senior lecturer

in Communications at

Massey University, recently

shared that an Australian study

found that, “around 25 percent

of Australian firms who mishandled

the crisis after the crisis

were out of business within

12 months.”

It’s incredibly important

to keep talking to your audiences

even after you feel the

crisis has settled down. If you

don’t fill the vacuum with new

messages, one small thing has

potential to fan the flames and

you could find yourself fighting

a secondary fire you didn’t

see coming.

Think about using the time

period following a major crisis

as an opportunity to demonstrate

customer care and hone

your communications skills.



IoT innovation

a team sport

Businesses are increasingly heeding the call

to put the Internet of Things at the heart of

their plans for digital transformation.


Vodafone Regional Sales

Manager, Waikato/Bay of Plenty


com and 0299 289 013.

“Farmers don’t even realise

how much data could be available

to them. The role of businesses

like ours is to translate

data into useful information

for them to make decisions

with – information they were

blind to that has the potential

to transform their business.

It’s a really exciting journey to

be on with them.”

Andrew Hitchfield

Vodafone’s 2017 IoT

Barometer Report

found 74% of businesses

agree digital transformation

is impossible without IoT.

Our customer, Larry

Ellison, is among them, seeing

endless potential in IoT

innovations to transform the

business of farming.

The Ellison Group which

owns the successful agri-tech

monitoring company, Levno

has recently joined forces

with another company that

produces the Zeddy dry feeder.

Zeddy enables farmers to

feed individual diets to calves,

cows, goats, deer and, currently

under trial, sheep.

It identifies animals by

their electronic ear tag, then

dispenses a predetermined

amount of feed. Importantly,

it communicates data back to

the farmer’s smartphone or

computer, giving them valuable

information about their


“Smart farming is the

future and the development

of the IoT network is only

going to make data more readily

available to farmers,” says


Smart farming is

the future and the

development of

the IoT network

is only going to

make data more

readily available to



Whether you are developing

a new technology like

Zeddy, or looking for ways of

future-proofing your business

for the digital age, many businesses

want to know how to

make the leap to IoT and reap

the rewards of this data-rich,

always-connected way of doing

business. My answer is always

the same. IoT is not a solo act.

You need to pick a team.

Ellison, whose personal

philosophy is that business

in general is a team sport,

approached his company’s IoT

journey in the same way.

Ellison tells me because

Zeddy is a start-up, they’re

careful that the people they

choose to do business with

share their passion. “We’ve

been in the trenches together

with Vodafone with other

Zeddy data sent directly to farmer’s smartphone or computer.

projects and know they can

deliver,” he says.

When we’re working

through our customers’ IoT

needs, typically the solution

they need already exists

– we’ve delivered it here or

somewhere else in the world.

We can draw on our global

partner ecosystem to meet any

IoT challenge.


Secure, reliable, global connectivity

is at the heart of IoT – it’s

the glue that holds it together,

and Vodafone connects more

than 60 million devices globally.

Ellison says connectivity

was one of the challenges with

development of the Zeddy.

“What Vodafone allowed us

to do is to reach everyone we

want to reach and provide our

service to all of our markets,

which we couldn’t do with

another provider.”

Our Managed IoT

Connectivity Platform helps

companies manage their connected

IoT deployments in 182

countries. Local and global

What Vodafone

allowed us to do is

to reach everyone

we want to reach

and provide our

service to all of our

markets, which we

couldn’t do with

another provider.

customers are given global

IoT SIMs, managed through

one global platform, on more

than 600 mobile networks and

accessed through an easy to

use self-service portal.


Today, less 1% of all the

things that could be connected

are connected, often due to

the constraints of being geo-

graphically remote, deep within

urban infrastructure or even


Our team is taking on this

challenge through development

of a Narrowband IoT


NB-IoT opens up a whole

new world of possibilities,

|enabling connectivity

in previously inaccessible


NB-IoT is particularly relevant

in the agriculture sector,

where it will allow farmers

to easily monitor things like

gates being open or closed,

ground moisture or water levels

in tanks. It offers huge

potential to drive efficiencies

and boost productivity.

Vodafone’s NB-IoT network

will be rolled out in

New Zealand this year, built

to a global standard to deliver

security, scalability, quality of

service and longevity. I believe

this will be game-changing

for the way businesses in the

BOP/Waikato will be able to



Our team approach to driving

innovation in IoT extends to

investing in Kiwi IoT innovators

through our Vodafone

xone accelerator lab.

We provide seed-funding,

access to world class technology

and mentoring as part

of a six-month programme to

companies with game-changing

IoT ideas.


As for what’s next for Zeddy,

Ellison tells me they have great

ambitions to be one of the biggest,

most innovative agri-tech

companies, saying, “We really

believe in this sector and by

pairing up with Vodafone, I

think we can achieve that.”

Zeddy smart dry feeder in action.


Community set to

follow Biddy’s to

Hood St

When Biddy’s moved to Hood St, a

community moved with them. That includes

staff, musicians and patrons - and it

includes a fox terrier called Bella.


Bella tells you a lot about

Biddy’s. She and her

owner, Mike, have a

relaxed approach, which makes

Bella a favourite in the pub,

and also occasionally, when the

bar was at the northern end of

Hamilton’s Victoria St, saw her

taking a solo walk on the street.

We try and have

music seven days a


Biddy’s co-owner Mark

Flyger remembers two nights

in particular. There was the

time Bella was kidnapped by

a passing driver, to be reunited

with Mike some time later,

and there was also the time an

entire pub downed their drinks

and set off on a search mission.

Bella had disappeared. Some

patrons headed north along

Victoria Street, some headed

south and some headed out the

back of the pub, where there is

a parking area and hedgerow

between them and the neighbours.

Enthusiastic searchers

scoured the undergrowth,

while those out on the street

headed two or three blocks distant.

No Bella.

They found her eventually,

stuck in the neighbouring pharmacy.

Flyger surmises that she

followed someone into the A

and E centre and then couldn’t

get out when the doors closed

her in, unnoticed by the pharmacist.

Bella was reunited with

Mike after that escapade, and

has also come with him to the

new Hood Street premises,

though other owners haven’t

all brought their dogs with

them, to Mark’s regret.

It’s that kind of place.

The move to Hood St came

after their Victoria St lease

expired. Mark says he and fellow

owner Duncan Otto hunted

around for a replacement in the

northern end, but it was heavily

tenanted, and a suitable

space couldn’t be found. They

decided to shift to Diggers,

which they also owned. Part of

their desire to stay in the north

had been the parking, but Flyger

says parking has proved to

be fine in the southern end.

The shift was completed

during the Christmas break

before they reopened as Biddy’s

in the first week of January,

a shift which included all

the staff coming with them. It

marked the end of almost 25

years for Biddy’s - or Biddy

Mulligan’s Irish Pub, as the

earlier signage says - in northern

Victoria Street and, in a different

way, three decades for


For the current owners,

all of this started about seven

years ago. Duncan was a mortgage

broker, it was after the

GFC had hit, work was slow

for him, and the two friends

saw a for-sale ad for an Irish

pub. They went down and had

a pint, and decided to give it a


“We thought, let's have a

bit of a play and see what happens.

And if we lose a little bit

of money it's not the end of the

world and if we make some

money it's even better,” says


“It's not the sort of thing

you'll get rich in.”

“But we've had so many

laughs and met some great


Part of it - a big part of it - is

the live music. Mark plays the

sax, Duncan plays the double

bass, though they’re not necessarily

the stars on any given

night. But when it comes to

organising, they’re tireless.

“We're trying to keep that

live music theme going, particularly

in an environment where

live music seems to be on the

wane,” says Mark. “Some of

those old iconic bars that people

used to go and play at are

disappearing now, which is a


“We try and have music

seven days a week.”

If it’s Monday it’s open

mic night, if it’s Tuesday it’s a

Celtic Club jam out front and

the Hamilton Acoustic Club in

the back bar, where the acoustics

are very different because

of the wooden cladding as

opposed to the concrete of the


Wednesday is quiz night

followed by karaoke and, in

the back bar, poker school,

Thursday is Blues Club once

a month or a resident artist,

and Friday sees Seanache,

with Dublin-born Willie Yeoman,

playing traditional Irish

music. After them, Friday night

reverts to the original Diggers

format with a band from 10pm

till 2am. On Saturday there is a

band from 10pm onwards and

Sunday sees a slot for resident

artists from 4-8pm, with an

Irish theme once a month.

As for those acoustics, they

come courtesy of a building

that was constructed in 1903

and which is registered with

the Historic Places Trust. Flyger

says it has seen plenty of

tenants since, including a curtain

shop and a gun shop, and it

once housed the Waikato Hospital

Board. Mark and Duncan

bought the building in 2013,

earthquake-strengthened it

and sold it, leaving them in the

happy position of having a 10

year lease and right of renewal

for a further 10 years.

Seanache continue to be

one of the musical drawcards

after Biddy’s became the latest

tenants. They pull in regulars

each Friday night, including

one particular group with a

fondness for Irish curry sauce.

It’s a house specialty, along

with hotpots and other Irish

familiars, and - courtesy of

their “excellent” new Chinese

chef - a couple of Chinese

dishes. But you don’t mess

with a classic, and one of those

is the curry sauce with chips.

Recently, the bar had run out,

so the regulars rustled up their

own. Mark got a text from

them the next week, checking

the sauce would be back on

the next Friday night because

otherwise they still had some

of their own in reserve. They

didn’t need to; normal service

had resumed.

Duncan, meanwhile, is the

“brewmaster” as Mark puts it.

He’s pretty good too - Biddy’s

has won best pint of Guinness

in New Zealand three years

running. You don’t get much

better than that in an Irish pub.

Come St Patrick’s Day, however,

he and Mark are on the

other side, enjoying one or two

of the 3000 pints of Guinness

Biddy’s pour between 8am and

3am the next day.

So, yes, Biddy’s is a classic.

And there’s one last story that

underlines it. It was Mark and

Duncan’s second St Patrick’s

Day after taking over. One of

their patrons had been enjoying

the day and needed a snooze.

He chose the gent’s, assuming

he could still make a choice

by that stage. That was fine

except he was still asleep at

3.30am when the staff locked

up, set the alarm and walked

out, exhausted at the end of the

biggest shift of the year. Some

time later, around 5am, Mark’s

cellphone started up - the bar’s

alarm had been activated. Mark

got in his car, headed to the bar

and found the door open. The

sleeper had woken up, wondered

where everyone had

gone and wandered out into the

street. He was still there when

Mark arrived. No harm had

been done, and in recognition

of his feat, about four months

later Biddy’s bought a toilet

seat, put a plaque on it and presented

it to him as a memento.





Inaugural Business

Expo a success

The inaugural Bay of Plenty/Waikato Business

Expo was held March 7 at ASB Arena in

Mt Maunganui. The event provided a prime

opportunity for businesses across the country to

maximise exposure to the thriving central region

of Tauranga, Hamilton and Rotorua. The Bay of

Plenty Business News team and Neben Morris

director Alan Neben said they were pleased to be

part of the event.

1. Sharon Giblett – Business Expo/Jigsaw Solutions Group, Waikato

MP Tim van de Molen and Barry Brown – Business Expo/Jigsaw

Solutions Group.

2. The Bay of Plenty Business News team - from left, Pete Wales,

David Porter and Vanessa Lee.

3. Lou Morey, Sarah Metcalfe - HR Connect.

4. Lennie Williams – Wintec.

5. Waikato MP Tim van de Molen and Aimee Burness – The

University of Waikato.

6. Gregg Gibb and the team from NetValue.

7. Waikato MP Tim van de Molen, Nigel Murphy and Cathy Hendry –

Strategic Pay.

8. David Bryant, Rachael Bryant - ignite people strategies, Waikato

MP Tim van de Molen.

9. Some of the team from Employers and Manufacturers Association







8 9

Experts in





with a


With the world

celebrating International

Women’s Day earlier

in March it was an

opportune moment for

Waikato Business News

to approach a group of

women in Waikato who

play key roles in business

and learning.

While there are many

more, who we have

introduced to you over the

years, we know you will

enjoy reading these brief

profiles and discovering

more about what has

encouraged this group

to head their fields in

academia and commerce.

Asset Recruitment has been leading Waikato’s recruitment

industry for over 25 years. By aligning top candidates with

Annie Dobinson

Asset Recruitment

great clients, our team makes your recruitment process simple,

effective and rewarding.

Carmel Strange

Temporary & Contract Recruitment

E. carmel@assetrec.co.nz

Judith Bright

Permanent Recruitment

E. judith@assetrec.co.nz

Temporary | Permanent | Executive | Industrial

07 839 3685 | www.assetrec.co.nz

Annie Dobinson loves a

good challenge, which is just

as well given the industry

she works in.

As a temporary industrial recruitment

consultant, Annie needs to find energetic,

enthusiastic and reliable temp

staff for manufacturing and warehousing

roles, often with very little notice.

“Temporary recruitment is fast paced,”

says Annie. “But that’s what I love about it.”

Annie joined Waikato’s leading recruitment

company, Asset Recruitment as

Judy an Davison industrial recruitment consultant 18

months ago, but she is no stranger to the

Executive industry. & Permanent Australian Recruitment born Annie has almost

E. judy@assetrec.co.nz

a decade of recruitment experience, working

for international recruitment companies

in both the UK and Australia.

That experience has stood her in good

stead in New Zealand’s tough economic

environment. “New Zealand’s low unemployment

rate is a good thing, but on the

flip side it means the number of people

available for temp work is also low. This

makes it tough when we’re looking for

temporary staff to fill industrial roles, but

that just adds an extra dynamic to my job

which is exciting.”

Here in Waikato, the jobs Annie fills

daily range from machine operators to

process workers in manufacturing plants,

Annie and forklift Dobinson drivers to packers in warehousing

companies. “I’m fortunate that when I

Temporary started at Industrial Asset, the Recruitment company already had

E. annie@assetrec.co.nz

a good reputation for sourcing reliable,

Annie Dobinson

hardworking temporary staff for industrial

positions,” says Annie.

Annie has worked hard to build and maintain

strong relationships with Asset’s industrial

clients, which has helped her successfully

place candidates in a number of roles.

“By understanding our client’s business

environment and working culture,

conducting site visits and attending client

meetings, we are able to confidently

match the right candidates with the right


The importance Annie places on finding

the right temporary employee for a

role brings with it rewards of its own.

“Sometimes I get good, hardworking, people

who have limited experience but absolutely

smash the job and get a permanent

position as a result. That’s a pretty cool

feeling,” she says.

So what is it that one needs to be

remarkable as a temporary industrial

recruitment consultant?

“You need to be a people person,”

says Annie. “Recruitment is all about people,

being confident and trusting your

instincts.” Follow Annie on Facebook @


Asset Recruitment

P 07 839 3685



Lynn Waters, Kim Wihare,

Kate Whitehead, Alice Fuller

and Monique Kimber-Bell

Livingstone Building NZ

Livingstone Building NZ is known for breaking the mould

when it comes to encouraging diversity in their workforce.

Working within a traditionally male dominated industry, the

sheer number of woman employed in the iconic Waikato

Company is a testament to their remarkable team.

Health and Safety Manager Kim Wihare

has been with Livingstone for almost

15 years, and believes there is a good

reason she, and others, stay within the company

to build careers, “the company culture and

values are why I have been here for so long,”

she says. “Livingstone is a loyal company,

and in return we are loyal”.

She’s not alone. There are women in all

areas of the business who have settled in

to progress with the company. Livingstone

Group Financial Controller Lynn Waters has

been with the company for a decade, Quantity

Surveyors Kate Whitehead and Alice Fuller

have been at Livingstone for more than

10 years between them, and Marketing and

Above R-L: Lynn Waters, Kim Wihare, Kate Whitehead, Alice Fuller, Monique Kimber-Bell.

Communications Manager Monique Kimber-

Bell, who Kim says, “brings us all together”,

has been with Livingstone for three years.

These are only a few of Livingstone’s 23

ladies based within their offices.

Kim says Livingstone ensures pay parity

between men and women. It pays off: there

are nearly as many female quantity surveyors

as male, all three of the health and safety staff

members are female while there is a large proportion

of women throughout the company,

from senior management down.

“For a male dominated industry it’s good

to see Livingstone is encouraging diversity in

its workforce,” she says.

Kim who started as an office junior and

was asked by the company after a year if

she wanted to get into the area of health and

safety. Livingstone has supported her development

with excellent mentoring, providing

resources and time.

Kim sits on the committee for

NZISM’s Waikato Branch, has a Diploma

in Occupational H&S Management and a

Distinction NEBOSH International General

Certificate in Occupational H&S.

“Livingstone is very supportive of people

upskilling and moving through the ranks.

There are really good career pathways at the


She’s also impressed with the seriousness

with which Livingstone takes health and safety.

“They have taken hold of health and safety

and let us go with it.”

Livingstone Group Financial Controller,

Lynn Waters, has seen immense change in

the construction industry in her time with

the company. “Being a part of the growth

and change I have witnessed in the last 10

years has been an immense privilege, especially

with the increase in women in our

industry and watching them gain specialist

knowledge”. Lynn, a chartered accountant in

Livingstone’s senior management team, also

sits on Wintec’s Maori and Pasifika Trades

Training Governance Board to enable more

Maori and Pasifika learners to obtain meaningful

building industry qualifications.

She describes working at Livingstone as

“never boring”. “This industry never sits still,

there is always something unfolding.”

Livingstone has always been progressive

in nature, where Lynn notes “there are not

that many building companies that would

have entrusted a woman with my role ten

years ago!”

“I am so proud to be a member of our team.

Livingstone is very lucky to have so many talented

women in senior management roles who

are all passionate about working here.”

0508 WE BUILD | www.livingstonebuilding.co.nz






Dr Tanvi Ghonkrokta

Dental on Mahoe

Dentist Dr Tanvi Ghonkrokta

leads an all-women team

at Dental on Mahoe in Te


“It wasn’t a conscious decision,” says

Dr Tanvi who bought the business in

Mahoe Street in September. “But we

have become an all-women dental practice.”

Dr Tanvi works alongside fellow dentist

Dr Christine Pratt.

Dr Tanvi enjoys restorative dentistry

particularly CEREC dentistry wherein the

latest bio-materials can be designed and

milled using a computer to ensure minimal

change and maximum semblance to the

tooth structure of patients thus ensuring

long-lasting results.

Dr Christine is a general dentist with a

special interest in implantology, who has

trained extensively to offer this service in Te

Awamutu. Using the latest virtual implant

treatment planning software and

merging it with the clinic’s CEREC

facilities enables more accuracy

and significantly lowers the potential

for complications.

“I am exceptionally happy and

really proud of my team,” Dr Tanvi

says. A team that includes young

mothers and grandmothers whose

support for each other regularly

extends to customers.

The two dentists are supported

by children’s dental therapist

Paula, oral hygienist Kerryn,

senior receptionist Jennifer, practice manager

Alene, sterilisation nurse Robyn and

dental assistants Chyna and Emma.

“We have team members that support

each other. If someone wants to leave early

for an event at their child’s school someone

else will step up and enable that,” Dr Tanvi


“The team makes an extra effort for

each other, and that culture extends to

our patients too. All the ladies that work

here make significant endeavours for our

patients, providing top-notch care.”

The practice recognises it’s sometimes

hard for patients to make it to the surgery

during normal work hours, so operates until

8pm on Wednesdays and Thursday and by

appointments on Saturdays.

“If someone needs to be seen after hours

or in an emergency we will do that with a

smile, day in and day out.”

Dr Tanvi admits she doesn’t see as many

young women patients as she would like as

many mothers usually prioritise the needs

of their family before themselves but hopes

that they recognise their own oral care needs

as well.

Pip Rea


Community Link Trust

Pip Rea is the very new

general manager at the

Community Link Trust and

she is ready to help build

and transform stronger

communities here in

Hamilton City.

Pip Rea joined the team at Community

Link Trust only 3 weeks ago so she

is still trying to find her feet. At

the moment she is learning all about the

links she oversees, meeting those behind

the links and meeting people within the


“At Community Link Trust we’re really

passionate about building and transforming

communities, we feel like we’ve got a part

to play in helping people be the best they

can be,” says Pip Rea.

Before Community Link Trust though

Pip had a similar job but within a completely

different environment. In January 2017

Pip returned home from India where she

had spent the past 8 years volunteering at a

not-for-profit trust that helped women exit

out of sex-trafficking.

Pip had studied to be a nurse at AUT

and decided to go to India to start a health

programme. When she arrived their though

she noticed the needs were much greater

than she had anticipated. She went on to

help start the trust that is called Tamar

and for 8 years provided opportunities to

Pip Rea

women in the sex-trafficking industry.

Now that she is back in New Zealand

Pip is able to apply her skills and knowledge

into helping the communities here

in Hamilton. While the environment is

completely different she says that generally

the reasons why people are struggling are

the same.

“I’m able to use my experiences to

come back here and connect and use them

here, it’s been interesting to see the differences

here but I think overall the reason

people have difficulties are similar,” says

Pip Rea.

For Pip, the reasons why she puts in so

much hard work to help communities has

always been simple, she says she only has

one life and she wants to use it to make a


P: 07 871 7432

E: dentalonmahoe@gmail.com

371 Mahoe Street, Te Awamutu


Community Link Trust

P 07 855 0324

11 Bisley Road, Enderley,

Hamilton 3214

Caro Gatley

Caro & Co insurance adviser

Caro Gatley and her team are

particularly passionate about women

in business. With only five percent of

female advisers working in the business

insurance space, Caro knows that it

takes a woman in business to know a

woman in business.

Women are natural multi taskers, and so too are women’s

needs in business different from men’s.

Often the woman is the sole caregiver of her children

and yet running a business at the same time.

Caro makes sure that if her clients get ill or disabled the

business and the home life can carry on financially, practically,

emotionally and with the best medical assistance.

Caro finds women’s health issues are not always dealt

with or understood well by her male counterparts, which can

lead to “non-disclosure” at claim time.

Caro Gatley

Caro’s team pride themselves on being your advocate at

claim time, to ensure your claims are dealt with efficiently

and in a timely manner.

Her sense of justice sees outcomes being challenged if she

believes they have not been addressed in this way.

Caro’s practice has a thorough Needs Analysis process to

find out exactly what your personal situation is, your short

Caro’s team pride themselves

on being your advocate at claim

time, to ensure your claims are

dealt with efficiently and in a

timely manner.

term goals, long term dreams and what makes you rock.

If you are a business owner she wants to know your current

and future plans here also, such as; do you have a business

partner, a key person that brings in the revenue; what

happens if one of you were to die or become disabled; have

you thought of a succession strategy?

Caro embraces life-long learning and professional development.

Her particular interest in small and medium businesses

sees her attending national and international conferences

facilitated by litigation and trust lawyers and other business


This way she can structure a business client’s insurance

portfolio to guarantee financial outcomes and ensure it dovetails

into their personal insurance requirements.

After 15 years as an insurance adviser, Caro feels her role

has progressed for her clients from adviser to advocate for

justice. Watching television commercials promote insurance

as an online do it yourself kit, with attractive famous actors

portraying the average kiwi, is a good reminder to seek independent

advice from a qualified adviser.

Suffice to say the products advertised are NOT on Caro’s

preferred supplier list.

She says purchasing insurance is no different to purchasing

a home, you don’t get your lawyer to pick the one you

live in, but you do get them to check the Sale & Purchase

agreement to make sure it does what it says it is going to do.

Caro Gatley | P 021 977 489 | www.caroandco.co.nz





Jacinda Young

Quinovic Hamilton



builds on


Ensuring two contrasting sets of clients

have their needs met is a complex

but rewarding challenge for Quinovic

operations manager Jacinda Young.

Jacinda, who has notched up a decade’s experience at

Quinovic Property Management Hamilton knows pretty

much all there is to know about the business and thrives

on getting results.

The former laboratory technicians career in property

management began a decade ago when Brian and Gaye

Hancock, her former managers at Pathlab Waikato where she

worked purchased the Hamilton Quinovic franchise. After it

became established, Jacinda went to work for them and was





“It was a job where you never knew what to expect,”

she recalls. “No two days were ever the same. One day you

might be showing a high end executive property, the next

minute ... chasing someone up for rent arrears.”

“You deal with a lot of different people and I enjoy the

fact that you have two customer facings” – the owners of

properties as well as the tenants.

“Sometimes it involves a bit of juggling but it means you

meet lots Central of interesting to the growth people and success and there of Hamilton-headquartered

is always plenty of

problem law solving.” firm Tompkins Wake is a relentless focus on combining

Eighteen exceptional months legal ago talent Jacinda with strong became business operations strategy / to business



top value for clients,






Executive Jon Calder.

the encouragement

of Quinovic managing director Mark Laurence in

The 96 year old law firm, which also has offices in Auckland and

stepping out of her comfort zone to take on the role.

Rotorua, has grown to more than 100 staff who work together

Her role involves meeting with property owners to discuss

how they can get the most out of their property and

building long-term relationships and trust with clients and

providing strategic advice and solutions to their often complex

addressing any concerns they have. Jacinda reminds property

issues, he says.

owners of their obligations under the RTA to ensure the

“As a firm we believe that when specialisation and expertise

are combined in a collaborative environment the result is

exceptional outcomes for our clients. For the past decade the

firm has pursued a strategy to employ the very best people,

investing heavily in building a collaborative culture and the result

is genuine expertise and a deep bench of talent which delivers

for our clients”

The depth and breadth of Tompkins Wake’s legal skills,

specialisation and expertise offering has been boosted with the

promotion to Partner of three of its team and the appointment

of two Senior Associates, all with impressive law pedigrees.


CAMPBELL STEWART LLB University of Otago

Stephanie Ambler

New partner Campbell is a specialist property lawyer, who

focuses on agribusiness, natural resources, trusts and asset

planning, infrastructure projects and local government property.

He has expertise in the overseas investment regime, the Crown

minerals area and the Emissions Trading Scheme, working

with domestic and international clients. Property transactions,

Tompkins Wake

Former Aucklander, Stephanie Ambler,

is loving working in the Waikato for

Tompkins Wake. It allows her that work

and family balance that she was unable

to get in Auckland.

succession planning and wealth-structuring are other specialist

practice areas.

Brought up on a Southland sheep and beef farm, Campbell

lives on a lifestyle block near Te Awamutu with wife Meredith, a

medical doctor born and raised in the Waikato, and their three

young sons.

In October He joined 2013, Tompkins Stephanie, Wake in her 2012 husband after several and two years children,

Chapman made the Tripp move in Wellington the Waikato and in to general find a life practice that in


allowed Southland. her and He says her he husband was attracted to spend to the more Waikato time firm with by the

their children. appeal of being able to continue rural-focused work, with guiding

large corporates through complex and novel issues.

Jacinda Young

optimise that work-life balance.

standard She says of the their appeal portfolio of Tompkins is maintained. Wake is its She “fantastic emphasises people” that


and the varied







quality properties where both

landlords and tenants are looked after.

“It’s really exciting to be involved in a firm working hard on a

A key point of difference for Quinovic are its ratios of

growth strategy and with a clear vision for the future.”

managers to properties, which means better care of both

properties and people.

P 07 838 6053 E kate.cornege@tompkinswake.co.nz

“Our property managers are limited to 120 properties

each which allows them time to look after the needs of the

KATE SULLIVAN LLB LLM (First class Hons) University of Waikato

owners and tenants and ensure all maintenance issues are

Kate moved to New Zealand with her family from Exeter, England

when she was 19 and started her legal studies in the Waikato. “I

loved the lifestyle so much I never went back,” she says.

She joined Tompkins Wake in 2011 and is a Partner in the firm’s

relationship property, trust disputes and family law team. She

specialises in trust law and relationship property, dealing with

claims against estates, trusts and disputes. Her other areas

of practice include dealing with applications to validate wills

and mental capacity issues, particularly assisting clients with

applications for the appointment of welfare guardians and

property managers.

Kate, who lives in Hamilton, says she was drawn to her specialty

litigation areas because she enjoys problem-solving.

“I like strategising for clients. My particular interest is in trust

litigation and estate claims and through that interest comes

the relationship property aspect. Tompkins Wake has really

supported me through that. They make sure the right people are

in the right job so the client is well looked after.”

“I absolutely love working at Tompkins Wake, they’re a really

good bunch of people and the work is interesting and its good

quality work. I love the culture of the firm. They focus on making

staff happy so to provide a really good service to clients. I like to

think my work can help clients through what can be a stressful


Kate spends three days a week at the Rotorua office with the

balance of her time in Hamilton and Auckland. When she’s not

helping clients she’s out on the water. As a Hamilton Rowing Club

master rower, she competed at the World Masters championship

last year.

P 07 838 6054

E kate.sullivan@tompkinswake.co.nz

Our property managers are limited

to 120 properties each which

allows them time to look after the

needs of the owners and tenants

and ensure all maintenance issues

are taken care of. Similar sized

competitors run 200+ properties

per manager.”

taken care of. Similar sized competitors run 200+ properties

per manager.”

Another plus is that our individual property managers

are not incentivised with a cut of the letting fee when they

change tenants – unlike other property management companies.

Our letting fee goes towards covering the cost of

placing the tenant, benefiting our owners.

“Instead our property managers are rewarded for minimising

vacancies, thus ensuring a good return for owners and

stable homes for tenants,” says Jacinda.

“Longer term rentals are encouraged, and unless property

owners object we arrange fixed term tenancies”.

Campbell Stewart, Kate Cornegé and Kate Sullivan.

“We are not attached to a sales team. Our focus is solely

on property management, we want to help our owners hold



she’s excited




be heading Tompkins Wake’s intellectual













after 13






Hamilton’s Norris Ward McKinnon, pursuing a greater scope of

available, for the right tenants.

work in a bigger firm.

“We pride ourselves on our thorough tenant checking


A favourite specialisation is trade mark law, in which she has

Jacinda loves her career and has an uplifting message for

significant experience, including providing trade mark watching

other women contemplating new careers.

services, preparing and filing trade mark applications and






afraid of








a go. You’ll

Property find things Office of that New challenge Zealand. you, but achieve things you never

thought yourself capable of.”

“It’s all about helping clients to build a name, getting an identity

out there. I work with clients to see what kind of profile and

identity they want,” she says.

Shelley has significant experience advising public sector

organisations and has regular dealings with the Offices of the

Privacy Commissioner and Ombudsman. She also works with

charitable organisations helping them with a range of legal

matters, from establishment to governance issues.

Quinovic | P 07 839 0400 | www.quinovic.co.nz

Shelley has a young daughter and is a member of the Institute of

Directors, the Intellectual Property Society of Australia and New

Zealand and the Proprietors Board of Waikato Diocesan School.

P 07 838 6004

E shelley.slade-gully@tompkinswake.co.nz

ALAINA SOANES LLB (Hons) BMS (Hons) University of Waikato

New Senior Associate Alaina is another Waikato-ite, and

specialises in projects and commercial contract law. She has

significant experience working on complex IT and outsourcing

contracts and is looking forward to combining this expertise with

a strong understanding of client requirements to provide timely

and strategic advice.

“The work is challenging and rewarding. The Waikato economy NEW SENIOR ASSOCIATES

has a strong agri-base, powered by both family businesses and


larger corporates.

says very

I love


that mix.”

family law cases

SHELLEY SLADE-GULLY LLB (Hons) BMS (Hons) University of


She comes to Tompkins Wake with 10 years of experience in

make P their 07 838 way 6024 to E the campbell.stewart@tompkinswake.co.nz

Supreme Court. This

commercial and legal roles, at Bell Gully in Auckland and King &

Wood Mallesons (KWM) in Melbourne. She has also practised

is no KATE barrier CORNEGÉ for BCA Stephanie LLB (Hons) University though, of who Wellington has

law in London, working for multinational and magic circle firm,

Clifford Chance.

been instructed to act in three Supreme

Cambridge resident Kate is an experienced civil and commercial

Court litigator cases who over has appeared the past for clients four in years. the High Court, Court of Stephanie Ambler

Admitted to the Supreme Court of Victoria in 2007, Alaina

Appeal and Supreme Court. Born in Wellington, this new Partner

also worked at a large electricity and gas distribution company

has been with Tompkins Wake eight years after stints with

in Melbourne where she was involved in a major project to

One Chapman year later, Tripp Stephanie in the capital was and offered in Auckland. a partnership She and husband at

restructure commercial arrangements. This work involved her

Tompkins Phillip, Wake, a Hamilton the leading Barrister, law have firm two in young the Waikato. children. She is Behind her Stephanie has a team of five who assist with leading the Supreme a complex Court. IT procurement This is no project. barrier She for also Stephanie advised the though,

one of four partners who work part-time at the firm. the daily running of the family law disputes practice. Her Melbourne who has company been instructed on new strategic to act in projects three Supreme including a Court trial cases

“We Kate moved has out considerable of Auckland experience for a working better work-life across regulated balance,

we industries have two such young as dairy, children energy and telecommunications. were very busy when She is Court proceedings, attending Court, negotiating disputes and While Stephanie makes her impact at Tompkins Wake

daily responsibilities include meeting with clients, drafting of solar over panels the past and four battery years. units.

we worked the firm’s in Auckland,” third part-time says Partner, Ambler. recognition of the importance assisting with asset planning.

P 07 with 838 her 6015 own practice E alaina.soanes@tompkinswake.co.nz

and is still very busy, her new life in

In her the short Tompkins time working Wake culture at Tompkins places on Wake, family not life only and has worklife

Stephanie is an expert in relationship property law. She the Waikato allows her to have the family time she needed.

balance. climbed Kate her is way a member to partner, of the she Tompkins has also Wake built Working up regularly presents seminars for the Law Society and has


the family Parents’ law Forum disputes which practice, helps her a practice colleagues that and did the not firm exist better recently Waikato-born trained Shelley to be specialises a relationship in intellectual property arbitrator. law and

When she’s not at work or in court, you’ll most likely find

her at one of her son’s sports games or her daughter’s dance

before she joined the firm.

Stephanie says very few family law cases make their way to practices.

Westpac House, Level 8

430 Victoria Street


07 839 4771







Deborah Wake

Property, Commercial

and Business Law,

Estates and Trusts



Deborah Wake, a NZ registered nurse, is the owner/

operator of Clinique Elan, Hamilton’s leading, 100 percent

dedicated Appearance Medicine Clinic. She has been full

time in the industry for more than 24 years, the longest of

any appearance medicine

therapist in Hamilton.

Her love of, and

commitment to the profession

is obvious to all who go to her.

Deborah set up the clinic

five years ago, with the aim of

helping as many as possible,

discover the confidence boost

that comes with knowing one

is looking the best they can be.

Deborah, and her fellow nurses

Toni and Jessica, promote

their belief that it is okay to

feel good about looking good.

This is strongly reflected in

the culture at the clinic, making it a popular choice amongst

those who share the same philosophy.

“Every person has some attractive features, but all too

often they are overlooked, and the focus turns to the not so

positive features. We like to teach people to appreciate their

attributes, and to use our expertise to improve or minimise

their areas of concern,” says Deborah.

The clinic’s regular clients appreciate the honesty, lack

of pressure to spend, and the confidence boost a visit to

Clinique Elan produces. “Many of our clients can’t remember

the exact details of what we said, or what we did, but they do

remember the way we made them feel, and this means we

have achieved our goal.”

47 Pembroke St, Hamilton p. 07 839 2262




Buying, Selling or Refinancing your Home?

Trusts/Wills/Powers of Attorney/


07 853 2814

Call or email us first

and save money on

your legal fees.

KJ LAW Unit 15, 111 Thomas Road, Rototuna

(upstairs above Lonestar)

Phone Kathryn (Director) 027 484 7149

office@kjlaw.co.nz | www.kjlaw.co.nz


Morgan Gilgrist-Gatley

Hannah Campion

Justina Kingi

Winger Hamilton

The New Zealand automotive

industry has traditionally

been a male dominated

industry. However, Winger

Hamilton has a great example

of three young women who

are thriving with the new

opportunities they’ve found at

this Hamilton dealership.

Marketing Manager Morgan Gilgrist-

Gatley joined Winger in July of last

year after four years as a vehicle

salesperson. Having trained in Marketing at

Waikato University, she says the opportunity

presented itself for her to utilise these skills

at Winger.

She regards Winger as modern and progressive

with a great leadership role model

provided by dealer principal Paul Burborough.

“Paul has encouraged me to take initiative

and allowed me the freedom grow my newly

created role.” she says.

Morgan says Winger leads the industry in

terms of its diversity of staff and the number

of women in management positions. “We

are all proud to be in this industry and feel

as though we are a refreshing change for the

workplace and our customers.”

Hannah Campion is new in her role as

Fleet Sales Specialist at Winger Hamilton.

Also from a sales background, Hannah took

the initiative to create a new role when she

saw a gap in the market that she believed

Winger could fulfil.

Never be afraid to challenge

the norm – opportunities

always present themselves to

those who seek them.

– Hannah Campion

Hannah loves cars, sales and people so the

industry is a great fit for her. Hannah wants

to dispel any stigma that being a car salesperson

is somehow cheap. Nor should women

working in a traditionally male dominated

industry be regarded as being behind their

male counterparts. In fact, she says, women

bring significant advantages to the industry.

“We do things differently, our conversations

with customers are different, our

Hannah Campion, Justina Kingi and Morgan Gilgrist-Gatley.

approach can be different and sometimes

more compassionate. We relate to people in a

different way than men and women often like

dealing with women too.”

“Never be afraid to challenge the norm –

opportunities always present themselves to

those who seek them.”

Suzuki Sales Specialist Justina Kingi originally

began her career in retail and got into

car sales “as a bit of a joke”. She now has

over six years’ experience in the industry after

joining Winger 14 months ago.

“I was attracted to Winger because of its

reputation, culture and values,” she says.

Justina credits Winger saying “they have supported

and encouraged me.

The company cares about their customers,

me as an employee and what happens in my

personal life, this is all so important to me.”

In an industry dominated by men, Justina

has learnt to be one of the boys.

She proudly boasts that she can reverse

a 4x4 manual ute down a staircase in high

heels and a skirt with the best of them.

Justina believes her life experiences, relaxed

approach and that she is a Maori woman, is

what gives her a point of difference.

“You have to know who you are and be

prepared to work hard-if you put in the hard

yards the rewards will come” she says.

A prime example of doing what you love,

Morgan, Hannah & Justina hope that they can

be role models to other young women who

haven’t thought about the automotive industry

as a career possibility, or any other industry

for that matter!

Winger Hamilton

P: 07 838 1249 | 1 The Boulevard, Te Rapa, Hamilton | www.winger.co.nz




Resource planning and land

development professionals

Birch Surveyors

Christine Huang

Christine undertook professional study in

Urban Planning and completed an honours


She gained overseas planning experience

in large scale projects when she was

working as a planner in China.

She then held a research analyst position

with New Zealand developer where

she provided planning advices for a

proposed 1,500 plus residential lots and

town centre development in southern


Christine is currently working as resource

planner for Birch Surveyors and providing

consenting advice for numerous subdivision,

land use and urban design projects.

Angina Lal

Angina graduated from Otago with

a Bachelor in Surveying degree. Postgraduation,

she worked as a graduate surveyor

for the Fiji Lands and Survey

Department before working for a Hamilton

firm as a licensed cadastral surveyor.

She joined Birch Surveyors as the senior

licensed surveyor and branch manager

Hamilton and has over 12 years’ experience

in the Waikato region in subdivison

and land development.

Toni Hill

Toni Hill graduated from Otago with

Bachelors degree in Surveying and worked

for a Wellington Surveying and land development

firm as a graduate and licensed

cadastral surveyor.

Toni Hill, Sarah Duffy, Angina Lal

and Christina Huang.

She joined Birch Surveyors as a senior

surveyor and survey manager working with

clients in the Waikato and Auckland region.

Toni is passionate about cricket and utilises

much of her time off during summer scoring

cricket at club and provincial level.

Sarah Duffy

Sarah is a senior planner at Birch Surveyors

Limited. Sarah has prior experience working

both in the public and private sectors, in

New Zealand and the UK. Sarah provides

planning advice and prepares Assessment

of Environmental Effects Reports for

subdivision and land use projects in the

Waikato and Auckland areas.

Sarah lives in Pukekohe with her young

family, she enjoyed snowboarding in a past

life, but these days enjoys adventures with

her daughter to parks and the beach.

Birch Surveyors P 07 834 0504



Meet the woman behind the Waikato/

Bay of Plenty Business Expo

Sharon Giblett is the founder and Director of Jigsaw Solutions

Group, an organisation that helps build people capability

through attraction and retention strategies, recruitment, team

building, motivation and financial solutions. Find out how her

own experiences led this savvy entrepreneur to create the

Waikato/Bay of Plenty Business Expo.

Like many women in business, personal

growth and entrepreneurial success for

Sharon Giblett has come with a lot of

hard work, perseverance and dedication.

Starting out in the financial services

industry over 30 years ago, Sharon has

gained valuable insight and corporate experience

around the world. In her 30’s Sharon

set about establishing one of her first start

up businesses. Faced with the challenge of

generating her first sales leads, she attended

a local business expo.

“I met over 500 people at that expo and

followed up every lead” says Giblett. “From

that single event I generated a lot of business,

tapped into an amazing support network and

ended up needing to hire an assistant.”

She continued to grow the business and

sold it 5 years later.

In 2018, together with husband and business

partner Barry Brown, Jigsaw Solutions

Group have provided a much needed and

successful platform to help others create

the same opportunities. On 7th March

they hosted the first ever Waikato/Bay of

Plenty Business Expo at ASB Baypark. The

Business Expo has become a ‘must do’ event

for businesses across the regions.

Sharon Giblett



Fegan & Co

“Start where you are. Use what you

have. Do what you can.” – Arthur Ashe.

I have used this quote a lot recently,

to remind myself to keep things in


Taking on our second business Fegan & Co, an HR and

recruitment company at the beginning of last year,

meant new challenges for me as I fronted the business

and became the one making the day to day decisions.

I have had to remind myself to stop, take a step back and

be clear about what I need to be doing to achieve our business

goals. I have worked to align my behaviours with my goals

asking; are we still on track? At times in the past year I lost

perspective when things were not going as I wanted them

too. I allowed those moments to suck up my energy rather

than focusing on testing, measuring and looking at ways to

improve the business.

This second year of business will be about believing and

Linda-Maree Drake

Jigsaw Solutions Group

Sharon Giblett


021 566 869



trusting in myself to make the right decisions, and if I make

the wrong decision, be quick to make the next decision to put

it right. I will also be assessing the things that I have tried

that didn’t quite work, rather than positioning myself against

them, I am going to give some of those things another go, one

of which will include finding time to write to my client base

on a regular basis.

The first few years in business we feel the pressure

to introduce change, adapt and grow. I am going to work

towards more balance between keeping the old and introducing

the new. With all the information now available to

With all the information now

available to us it is easy to

get trapped in always making

changes, more meetings, more

projects rather than balancing

this with consolidating what

we know is working for us and

incorporating the new.

us it is easy to get trapped in always making changes, more

meetings, more projects rather than balancing this with consolidating

what we know is working for us and incorporating

the new.

The last part of the quote is ‘do what you can’ I have

learnt to out-source those things that need to be done and I

cannot do or do not have the time to do. This allows me to

spend time on those things where my skills are best used and

what gets me up in the morning – owning, developing and

growing small businesses. The great DIY attitude of many

of us who are in small businesses, needs serious work if we

are going to have any form of longevity.

So back to the quote “Start where you are, use what you

have, do what you can”. Thanks Arthur Ashe!

Linda-Maree Drake is the managing director of Fegan &

Co and owner/director of Russell Drake Consulting with her

husband Russell Drake. Fegan & Co is a specialist recruitment

and HR company working with a large range of clients

across the primary and agribusiness sectors. They provide a

wide range of services that focus on enhancing both client

and candidate care which ultimately results in a successful

employment relationship being formed.

Fegan & Co (2017) Limited | Phone: 07 823 0105 | www.fegan.co.nz






Catherine Stapleton

Stapleton Consulting

Q & A with Stapleton Consulting, Principal

Consultant, Catherine Stapleton

Q. Your philosophy of ‘bringing ‘human’ back into

Human Resources is an obvious one, yet refreshing. Is

this based on your own experiences as an employee?

A. A little bit yes but also because of how HR is perceived

- we are not just about compliance, discipline or policing

the ‘rules.’

Our philosophy is centred around coaching managers

to have conversations with employees, and partnering with

managers to gain a better understanding of their people and

the way their work is organised.

With this understanding we can harness the value their

‘people’ bring to the organisation and create a healthy and

productive workplace culture.

We love what we do because we have seen how an

engaged and productive SME workforce can not only determine

business performance and success, but also positively

contribute to the health or success of its local community.

Q. Stapleton Consulting will be celebrating its second

birthday in June. Congratulations! Tell us about its birth.

Catherine Stapleton

A. The business evolved out of the need to create an income

that also provided me the flexibility to be more hands-on and

involved in our growing family.

Having dabbled a little in contractor work, I realised that

genuine part-time HR management roles were hard to come

by and after seeking advice from others who’d made the leap

to self-employment, I decided to follow suit.

During this time, I recognised that the SME sector

was not really being catered for, especially in the smaller

Waikato centres. Through the relationships I have developed,

and the way we approach HR, we have gathered

momentum as interest has grown.

Q. Your Job Hunter Service seems a unique offering for a

HR Consultancy. Why did you decide to offer this?

A. I had often been approached by friends for help with

either creating a CV or reviewing an existing one, or giving

interview advice to downplay their nerves. These are great

people who would be an asset to a business but were just not

particularly confident presenting themselves on paper.

Plus I feel that helping job hunters recognise their assets

and develop the skills to communicate these effectively is

also a social responsibility I have towards the community.

Q. How would you encourage small businesses - especially-to

activate their workplace culture?

A. Take the time to genuinely get to know your employees,

and their work style; how they communicate and interact

with others for example. Noticing the little things about your

people really matters.

Be really clear about the roles and functions of your

business - when the work should be done and by who, and

also what success looks like. Make sure your people know

their responsibilities and how valuable their contribution

is to the bigger picture of success for the business. This can

give people a powerful sense of purpose and self-worth that

can contribute towards a better workplace culture.

Q. Juggling family with the responsibility of self-employment

is a constant challenge. Do you have downtime?

A. It’s been a busy two years, as not only has the business

evolved, I have too. I have always had an interest sport, personal

fitness and health. Having the goal to win a medal in

rowing at Worlds Masters last year, helped me refocus and learn

again about the importance of discipline and determination. It all

paid off when I had the silver medal around my neck!

When you’re self employed it’s important to build discipline

in both your personal and professional life, as it’s all

down to you. I transferred a lot of what I learnt when training

to the business and my personal life.

I allocate chunks of time for family and different aspects

of the business. This helps ensure I maintain a clear

purpose and am present in the moment while also disciplined.

My HR experience has also shown me that it is not

realistic to keep your personal life and work life separate.

The reality is they blend together.

Q. Staff are often viewed as the most difficult component

of any business. Do you agree?

A. In the SME space staffing issues can become difficult and

time consuming as situations are often dealt when it is too

late. I’m really passionate about working with businesses to

avoid the costly ambulance at the bottom of the cliff scenarios.

Supporting business to be responsive and engaged with

what is going on has a positive impact on everything else.

Servicing Waikato and Bay of Plenty

M. 021 069 1913 | e. advice.info@stapletonconsult.com


Val Rusher

Maggy’s Catering

Val Rusher has been in the catering

business for the last 11 years, eventually

becoming operations manager for

Maggy’s Catering. With the support

and encouragement from her husband

and family, Val decided to purchase the

business two years ago.

Val felt passionate about preserving the family environment

and wanted to continue the work with St

Vincent de Paul –Hamilton. St Vinnies is a society set

up to help people and communities in need around Hamilton.

Maggy’s catering began supporting St Vinnies by supplying

them with ham and were eventually asked to take over the

making of the sandwiches.

They now supply and make sandwiches daily and

upwards of 2000 per week for Vinnie’s Full Fill programme,

which sees sandwiches distributed to Hamilton Schools for

children who are arriving at school with no lunch. Supplying

sandwiches is only made possible with the support of St

Vincents, Mill Street Pak n Save, Couplands, Greenlea Meats

and Tiara Properties.

They are also helped by donations of marmite and mayonnaise

from private individuals.

All food that Maggy’s produces is made on site with

including gluten free pastry; they use seasonal, fresh produce

from local suppliers and use free-range products where available.

Maggy’s catering also owns and operates DeVice café,

located at Innovation Park Ruakura. DeVice has been up and

running for 14 years and is going strong.

The variety of food that Maggy’s provides is extensive

and they can cater for a range of dietary requirements

such as gluten/dairy free, vegan and vegetarian,


Val Rusher and Tracey McGregor

Val has been so passionate in helping the community and

her attitude that “Girls can do anything” is a big part of her

family legacy. This is shown through her business and with

her daughters and granddaughters all involved in community

support in various ways.

Val raised her daughters as a single mother, working

extremely hard and this shows in hers and her daughter’s

work ethic. Val’s daughter Tracey comments “Mum raised all

her kids on her own from a young age. She kept us clothed,

fed and loved. When Maggy’s came up for sale, Mum was

all about keeping the “family” together, which she has done”

This family business take great pride in their work, presentation

and quality. The team is down to earth, approachable,

professional and passionate.

Val and her entire family team are all about paying it forward,

supporting and encouraging one another and contributing

to the community. Which makes her one of our remarkable

businesswoman for this month. If you are looking for a

catering service that’s all-inclusive and can meet your every

need, get in touch with Val and Maggy’s Catering.

Maggy’s Catering | P 07 846 6185

catering.enquiries@maggyscatering.co.nz | www.maggyscatering.co.nz




The value of i-SITEs

to our communities



Chief Executive,

Hamilton & Waikato Tourism

There has been a lot of chatter recently

around our i-SITE visitor information

centres, especially those in Hamilton,

Waipa and Waikato districts. I thought it

would be timely to discuss what our i-SITE

visitor network does and the value they

contribute to our communities.

i-SITE is New Zealand's official

visitor information network

with over 80 i-SITEs

nationwide. The i-SITE New

Zealand brand is owned and

managed by Tourism New

Zealand, and heavily marketed

internationally in our key markets

as the ‘front door’ to tourism

when visiting our country.

We have a total of 13

i-SITEs in the Hamilton

and Waikato region – from

Huntly to Tokoroa, Te Kuiti

to Te Aroha and all places in

between. Waikato i-SITEs

have different operating models

– some are council-operated

or funded, stand-alone entities

or owned by local trusts.

Every person who works

at i-SITE is a travel expert for

their own home town, who has

undergone extensive training

and travel qualifications. They

help our domestic and international

visitors find the sort of

activities, attractions, accommodation

and transport that

only a local would know.

Your i-SITE knows all the

best things to do, places to stay

and ways to get there. Plus,

they take care of the bookings

and are ambassadors for

our towns and city. They help

to ensure international and

domestic visitors are doing

and spending more while they

travel around New Zealand.

i-SITE visitor information

centres not only provide

an essential link in the international

and domestic visitor

journey, they are also an

important part of the distribution

channel for tourism businesses.

In the ever-changing digital

world, you would assume that

i-SITE is an outdated business

model, with domestic and

international visitors booking

online. However recent

research and increasing visitor

traffic into our i-SITEs, show

this is definitely not the case.

From the last International

Visitor Survey, 44 percent of

all “Holiday” visitors to New

Zealand (1.6 million in total)

use an i-SITE and numbers are


Almost 11 million travel

brochures were delivered last

year through our i-SITEs and

airports which shows tourists

still love getting information

on paper. Forty percent of visitors

still used brochures as their

main source of information for

bookings, and i-SITEs are a

key part of that distribution


Visitors still prefer face-toface,

word of mouth recommendations

from an i-SITE

travel expert, which is similar

to what we as New Zealanders

want when we travel domestically

or internationally. You

want an authentic, trusted and

genuine recommendation based

on your needs and wants – not

just what an online reviewer or

advertisement states.

Many of our visitors will

wait until they arrive in New

Zealand to book parts of their

holiday, including local transport,

accommodation and

activities. The i-SITE network

provides a brand that is trusted

by our visitors to provide good

quality, useful and relevant

information that is vital to

ensuring these visitors have a

safe, stress-free and rewarding

New Zealand holiday.

You also have the power

of the network – there are 80

i-SITE visitor information

centres dotted throughout

the country. They all work

together, regularly promoting

and booking activities for their

own region, as well as the next

stop on the visitor journey.

So next time you’re looking

for a locally-made gift, want

to purchase tickets to an event

or book activities for visiting

friends or family, remember

to pop into your local i-SITE.

They are open seven days a

week (except Christmas Day)

and are here to help.

Hamilton ‘most connected’

Latest Government figures

on the uptake of ultra-fast

broadband throughout

New Zealand show people in

Ultrafast Fibre (UFF) areas are

more likely to be connected than

the rest of the country.

Tauranga and Hamilton,

both UFF areas, are the two

most connected parts of New


The Ministry for Business,

Innovation and Employment

(MBIE) says that the average

uptake across the country at

40.4 percent while the average

UFF uptake was 45.6 percent

in December last year. Tauranga

was at 48.5 percent and Hamilton

47.1 percent in MBIE’s

end December quarter statistics

and both cities have since gone

beyond 50 percent by the end of


UFF CEO, William Hamilton,

says while the level of

uptake is solid, it is even more

encouraging with the latest 2018

UFF figures showing the uptake

has grown further to around a

47.3 percent average.

“Obviously we would like

to see uptake even higher for

what is world-class technology,

and we are constantly working

towards seeing more people

connected,” he says.

UFF is predicting it will hit

100,000 connections later in the


MBIE broadband data predicts

that 87 percent of New

Zealanders will have access to

fibre by the end of 2022. By

this time 100 percent of people

living in the UFF network (as it

currently stands) will be able to


The UFF network represents

around 13 percent of the national

ultra-fast broadband network.



Is Facebook

advertising dead?

In January, Mark Zuckerberg announced

that major changes are coming to the

Facebook News Feed. He specifically

mentioned that users will see less posts

from businesses, brands and media, and

that these changes are likely to mean

people will spend less time on Facebook.

The share market panicked,

causing Mark

Zuckerberg’s fortune

to fall by US$2.9 billion that

day, and businesses all over the

world who use Facebook are

questioning what these changes

mean for them.

There are several key takeaways

from the announcement,

and some specific things businesses

should and shouldn’t do

going forward.

Firstly, it is important to

understand that the changes

announced only affect the

organic posts in the News Feed.

Organic posts are posts that are

not “sponsored”.

We use the term “organic

reach” for business pages to

define the percentage of your

followers who see your posts

in their News Feed if you don’t

boost the post. Facebook has

been deliberately declining

organic reach over the last few

years. It moved from 50 percent

to 20 percent to 10 percent

to 5 percent, and most recently

is down to around 2.5 percent

on average. This means that if

you have 1000 followers on

your Facebook page, when

you post, on average only 25

of your followers will see the

post, unless you boost it! These

announced changes mean that

we can expect organic reach to

decline even further.

This doesn’t mean Facebook

is dead – far from it.

But Facebook should not be

thought of as a free platform.

It is most definitely “pay-to-beseen”.

If you’re not yet paying

to boost your Facebook posts to

your page’s fans and wider target

market, you need to allow

for this in your marketing budget.

The amount you need to

spend will depend on how

many people you want to reach,

and how engaged your followers

are with your content. The

more engaged they are with

your post, the more organic

reach your post will get.

It is helpful to understand

Facebook’s motivation behind

making these changes… and

it’s not just about getting advertisers

to spend more.

Facebook knows that for

long-term success it needs to

be a platform that connects

people to each other, and ultimately

helps increase well-being

and happiness. However,

Facebook’s data, as well as

university research, has shown

that it is failing in some of these


In the announcement Mark

stated: “We feel a responsibility

to make sure our services

aren’t just fun to use, but also

good for people's well-being.

So we've studied this trend

carefully by looking at the

academic research and doing

our own research with leading

experts at universities.

“The research shows that

when we use social media to

connect with people we care

about, it can be good for our

well-being. We can feel more

connected and less lonely,

and that correlates with long

term measures of happiness

and health. On the other hand,

passively reading articles or

watching videos -- even if

they're entertaining or informative

-- may not be as good.”

Mark is referring to university

research which showed

the good and the bad effects

of social media. Facebook has

summarised the research in this


The bad: In general, when

people spend a lot of time

passively consuming information

- reading but not interacting

with people - they report

feeling worse afterward. In

one experiment, University of

Michigan students randomly

assigned to read Facebook for

10 minutes were in a worse

mood at the end of the day than

students assigned to post or

talk to friends on Facebook. A

study from UC San Diego and

Yale found that people who

clicked on about four times

as many links as the average

person, or who liked twice as

many posts, reported worse

mental health than average in

a survey.

The good: On the other hand,

actively interacting with people

- especially sharing messages,

posts and comments with close

friends and reminiscing about

past interactions - is linked to

improvements in well-being.

This ability to connect with

relatives, classmates, and colleagues

is what drew many

of us to Facebook in the first

place, and it’s no surprise that

staying in touch with these

friends and loved ones brings

us joy and strengthens our

sense of community.

The announced changes

fall strongly in line with this


In the announcement Mark



Josh Moore is the managing director at digital marketing agency,

Duoplus. josh@duoplus.nz www.duoplus.nz

said they’re changing “from

focusing on helping you find

relevant content to helping you

have more meaningful social


He stated: “You can expect

to see more from your friends,

family and groups.”

Regarding posts from businesses,

brands and media he

said: “The public content you

see more will be held to the

same standard -- it should

encourage meaningful interactions

between people.”

So what does this mean for

your business page?

Firstly, click the boost button

when you post – paying a

few dollars will get your post in

front of more of your followers

and target audience.

To get organic reach, think

about how your posts can create

“meaningful interactions”.

Facebook has said that posts

that generate comments and

shares will be prioritised more

than posts that just generate

likes. But don’t try to game the

system by asking for people to

type one-word answers in the

comments – longer comments

will be weighted more heavily

than short comments. And the

algorithm will detect baiting

(e.g. “Comment “Yes” if you

love this product”) and demote

pages that repeatedly use this.

Pre-recorded videos are

going to have far lower organic

reach, but Facebook live videos

will be prioritised – because

live videos create six times

higher engagement. If you haven’t

tried Facebook live yet,

consider giving it a go.

Finally, groups were specifically

mentioned alongside

friends and family as being

prioritised. If your business

suits connecting your clients

together online, consider setting

up a Facebook group.

Just in case you were concerned

for Mark Zuckerberg

losing US$2.9 billion on a

single day… don’t worry; he

regained those losses within 12


Law change clamps down on data breaches

Privacy Commissioner

John Edwards wants the

power to fine individuals

guilty of data breaches

$100,000, and the organisations

they work for up to $1 million.

Mr Edwards asked the

Government for mandatory

reporting of data breaches

after a massive hack of Yahoo

email addresses in 2016 which

affected users of Spark’s xtra

email service.

Mr Edwards told Reseller

News he expected changes to

the Privacy Act being drafted

by the Ministry of Justice to

make data breach notifications

mandatory in New Zealand.

Although Mr Edwards did

not know if the ministry was

planning on including power

for the Privacy Commissioner

to seek civil penalties in cases

of “egregious or significant

breaches of the Act”. It is more

likely than not.

Whether or not the commissioner

gets the power to throw

the book at individuals or businesses

they work for, one thing

is certain.

New Zealand is about to

catch up with the rest of the

developed world when it comes

to data breaches. Whether

accidental or deliberate, all

data breaches will need to be

reported to the Privacy Commissioner.

It will be up to the

commissioner whether to take

any action after the reporting of

a breach.

With the proposed change

in the law it will become

incumbent on any businesses

throughout Waikato, and New

Zealand, to ensure they handle

data about workers and

customers correctly. The law

will apply to every business,

no matter their size, even sole

traders with a single computer

and a customer database of half

a dozen.

Some businesses have a

chief privacy officer. If the

concept is new to you, your

business should investigate hiring


Chief privacy officers

develop and implement privacy

policies that protect employee

and customer data safe from

prying eyes. A privacy policy

details how data is gathered

and stored.

It also includes procedures

that ensure privacy laws are

met. Chief privacy officers are

required to stay informed of

changes in the privacy laws,



David Hallett is a director of Hamilton software specialist Company-X,

design house E9 and chief nerd at Waikato Need a Nerd.

and keep staff and customers

informed about how it impacts


In the unlikely event of

your business being involved

in a data breach, having no

chief privacy officer will not

wash with the Privacy Commissioner.

If you don’t have

the resources to hire someone

to do this job full time, consider

getting some external

advice or assign the job to a

member of your leadership

team. It’s always better to be

prepared and have plan if it

all goes wrong, than to be left

uncertain of what to do.



With great food and coffee and an interesting space,

Hamilton Airport is a great venue for your next

business meeting or event.

Email admin@hamiltonairport.co.nz to find out more.



ANZ increases paid parental leave

ANZ Bank New Zealand will increase paid

parental leave for employees from 18

to 26 weeks from the start of July. The

change comes two years ahead of the

Government’s legislated changes in 2020.

ANZ’s paid parental

leave entitlements

are thought to be the

most generous of New Zealand’s

large employers. ANZ

has more than 8000 staff and

around 240 take paid parental

leave each year.

Speaking ahead of International

Women’s Day tomorrow,

ANZ CEO David Hisco

said: “We want our staff to

feel supported so they can give

their kids the best start in life.

Well planned warehouse space key to business success

Whether you’re quite

happy with the location

of your industrial

business now but need to

improve efficiencies, or you’re

considering a move to new

premises to take your business

to the next level, you need to

consider how you can best use

the available space to streamline

your operation.

The layout of your warehouse

can directly impact the

smooth running of your business

operation. Many business

owners find themselves working

around physical inefficiencies

simply to get work done.

A practical, robust warehouse

layout should be your

“I’m a dad and remember

those sleepless nights with my

boys and wife Debs. When our

first baby, James, was born I

remember thinking I’d have

my work cut out for me. Then

when Tom came along, I knew

it would be all hands on deck.”

“I know those first months

are important – they grow

and develop so quickly – so

I want our staff to feel they

can choose to spend time at

home if they wish, with less

financial strain.

“This is another way we

value and look after our

employees. We want our

people to feel supported and

remain working for us while

they have their families.”

Twenty-six-year-old ANZ

insurance claims administrator

Chloe Taylor-Dykman is

expecting her first child in

July with her partner Zane, a


“I’ve always thought ANZ

paid parental leave was good,

especially after discussing

it with my friends who are

also having babies, but these

changes are amazing,” Chloe


“My husband and I bought

our first house three years

ago and between mortgage

starting point and sometimes,

in the quest to get a business

up and running, the fundamentals

of good design get lost.

Think of your business

space as a blank canvas and

imagine what it would take to

optimise productivity.

There are companies out

there specialising in warehouse

planning, layout and

racking but it could help you to

“see” your space more clearly

if you physically sketch out

– or create via an online programme

– a to-scale blueprint,

starting with the existing floorplan.

Freeing up floor space can

help ease congestion and create

better pathways to faster,

more cost-effective and sometimes,

safer, daily work flows.

Look at how you can go up

rather than out to maximise the

space available to you taking

into account fixed structures

(like existing columns and

portioned offices) and bearing

in mind aisles, access to doors,

turning bays etc.

You’ll need to be mindful

of the equipment you use regularly

and the clear space this

requires, your production and

workflow zones, and storage


Here are some tips to help

you on your way to a more

efficient workplace:

payments and a new baby, I

thought I could take only nine

months off.

“I want to give our baby

the best start and be able to

stay at home as long as I can

afford. With the additional

eight weeks I’ll now be able to

stretch our budget to spend 12

months at home. It’ll be way

less pressure.

“I feel lucky to work for a

good organisation like ANZ,

as it makes me want to come

back to work after taking

parental leave.”

Primary caregivers are

entitled to their full ANZ salary

after the birth or adoption

of a child. Employees can

also take two weeks of paid

family leave, usually taken

before parental leave starts,

• Consider how thinking in

terms of m3 rather than m2

could change up the fundamentals

of your industrial

space – maximise the cube!

• Know your rack elevations,

your pallet heights and the

space required to move

product – see if there’s a

better way to make use of

the available space

• Look at vertical space and

be creative – room for a


• Look carefully at pallet

density options

• Combine different types of

storage systems based on

the movement of inventory

• The Pareto principle would

increasing the entitlement to

28 weeks.

ANZ also gives employees

on parental leave a lumpsum

employer contribution to

reduce the impact of unpaid

state that 80% of the activity

in a warehouse comes

from 20% of the items –

always plan for the 20%

• Do you have heaps of

“dead stock” – reconsider

its role in your business

and perhaps free up space

for faster moving products

• Is there unused space

around your dock door area

that could be utilised for


• Could you decrease your

aisle widths yet still retain

good flow?

• Allow time to plan, order

and install any new system

– you want to avoid downtime

leave on their KiwiSaver balances.

Leave also accrues and

employees can attend work for

a paid day every three months

to remain in contact with their


• If you’re moving to new

premises, don’t just assume

that your existing fitout

can be transferred – question

whether you could do

things more efficiently

• Plan for growth, seasonal

inventory demands, and

change of product/service –

build in some flexibility

• You’ll need to comply with

current building codes and

standards so seek professional

advice before you

undertake any major reconfiguration

– fire standards

are the key ones to bear in

mind here


Maximise the return on your

commercial investment

At Bayleys, we

believe relationships

are what businesses

are built on and how

they succeed.

Speak to our

Bayleys team today.


We understand that to maximise the return on your property you need:

Professional property management A business partner that understands your views and goals

Jan Cooney

Senior Commercial Property Manager

B 07 579 0609 M 027 408 9339


Brodie Thomas

Commercial Property Manager

B 07 579 0608 M 027 746 9218


Becky Jefferson

Commercial Property Management Asst.

B 07 579 0614






Part of the family for over 50 years

Part of the family for over 45 years




















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VINZ moves north with

state-of-the-art testing station

Vehicle inspection company VINZ has

made a significant investment in its

Hamilton business, with a move into a large

new building on Tasman Road.


The building, which cost

more than $2 million,

shifts the company’s

base about 200m north of its

former site and allows for a

greater range of services.

“VINZ (Vehicle Inspection

NZ Ltd) is in an expansion

phase and is investing in providing

customers a state of the

art testing station service,” says

chief executive Gordon Shaw.

“We had outgrown the old

site and needed to provide a

better location, especially for

our heavy vehicle customers.”

The building at 61 Tasman

Road is handily placed close to

vehicle dealers, The Base retail

Park and the Te Rapa Gateway

area. It features three testing

lanes, plenty of on-site parking

and an improved customer

service and waiting area, with

10-15 staff on site depending

on the time of day.

More efficient processing of

vehicles will mean faster turnaround


“The layout and service

delivery is more efficient and

we have invested in the latest

testing equipment to provide

better efficiency and service,”

Gordon says.

“VINZ are vehicle inspection

specialists and our main

point of difference is location,

our experienced inspectors and

customer service staff, our site

manager Murray Coombes

who has worked in the industry

for many years and the service

we provide.”

Murray could not be more

delighted with the new setup,

after 11 years at the last building.

“Fantastic,” he says. “The

light in the lanes, the natural

light is really, really good.

“One of the big advantages

out in the lanes is the

old pits were 20m, these are

26m, which is a huge amount

in a particular job, that extra


Not only that but the new

pits are deeper, and that also

makes a difference, especially

for tall people like Murray. The

shallower pits were difficult to

work in and put more strain on

the mechanics’ backs.

The changes mean they

can deal better with the bigger

trucks that are becoming more


“As the trucks on the road

are getting bigger, what they

call high productivity vehicles,

they can carry more weight,”

Murray says. “On the old site

it was actually quite difficult to

exit out of the station because

it was really tight. Some of the

big vehicles had to be backed


“So the access is better, the

exiting is better, the building

itself, we’ve got way better

lighting, better, faster equipment.”

An example of the latter is

the new electric jacks, which

are far quicker than the hydraulic

jacks at the former site.

The new station has three

lanes, compared with the former

site’s two, with the third

one built for vehicle compliance.

Unlike the other two, it is

not a pit, and it is also making

life easier for the staff.

Vehicle compliance

involves testing brand new

heavy vehicles and imported

heavy vehicles before they go

on the road for the first time.

Those vehicles still have to go

across the pits to be checked

but there are also a lot of

dimensions to measure.

That’s where the new lane

comes in: it gives staff more

space to do the measuring in

the dry, rather than outside

under whatever elements the

weather brings.

“A customer can just pull

up, rather than have to leave the

vehicle for a few hours, or even

a day. We have got the facility,

we've got the space, just to put

it straight in,” Murray says.

“To have this lane here, just

to be able to drive a vehicle

under cover is fantastic.”

Compliance involves making

sure everything is up to

standard, and includes dimensions

and standards set out by


“There are always new rules

and regulations. It can be quite

Continued on page 34

Vehicle Inspection NZ

We’ll keep your vehicles safely on

the road and your business moving

CoF experts

Fast, efficient, independent

Eleven locations around NZ.

Visit our new Hamilton site.

No need to book




VINZ chief executive Gordon Shaw.

Proud to project manage the

VINZ new build on Tasman Road

Phone 07 849 9997 Charl van Geems




Quality First, Quality Lasts.

0800 800 488 / www.sulco.co.nz

Sulco Tools & Equipment

congratulates VINZ,

Hamilton – Equipped with

the most installed and

trusted brake tester

brand in NZ!

Sulco – Your first choice for workshop and test equipment -

Phone BRETT HIGGINS to see how he can help your business, 0274 480 848



VINZ moves north

with state-of-the-art

testing station

From page 32


Murray is trained up on

every aspect of the job. He

trained as an automotive engineer

before doing 21 years with

VINZ, 19 of them as a vehicle

inspector and the last two as

site manager. Setting up the

former site in 2006 marked the

start of heavy vehicle testing

for VINZ in Hamilton; before

then he and his workmates

worked only on light vehicles,

contracting out to other sites.

Murray still lends a hand

in the pits occasionally, but

recent times have seen a huge

increase in volume and these

days he’s mostly involved in

the people side.

“It's definitely more of a

people job I'm doing now, it's

not so much nuts and bolts. It's

dealing with people and the

customers and keeping people


“Very much my philosophy

is look after your staff

first because if your staff are

happy then they want to be at

work, that transfers to the staff

keeping the customers happy

and then the customers telling

other people and that's pretty

much how it works. And it

does work, it absolutely works.

So we've got happy staff, a nice

new station and happy customers

and that transfers to word of


Service is the key, Murray

says. That includes having

enough qualified staff so there

is always cover if someone is

off sick or on holiday.

“You need the staff, you

need to supply a service, and

that's what we're about.

“It's all about how long you

have to wait out there. People

don't like to wait, It’s a waste

of their time and money. We

want to get them in, get them

through, be reasonable about

things, and communicate.”

The building offers the

full range of VINZ’s services,

with a focus on heavy vehicle

inspections and certification

and NZTA transactional services.

The range includes:

• WoFs

• CoFs, a regular inspection

for passenger service, rental

and heavy goods vehicles

• Pre-purchase inspections,

to give greater confidence

to buyers and seller of used


• Heavy vehicle entry certification

• Hybrid and electric vehicle

safety checks

• Administrative services,

such as re-registrations and

vehicle licensing.

• Motorcycle compliance

• Off-site forklift WoFs

• Work for the Serious Crash

Unit Hamilton

The build by AP Construction

was completed in December

last year. It is a 650sq m

facility with a 150sq m office

block, and it opened for business

on February 18, followed

by an official opening

on March 13 at which NZTA

chief executive Fergus Gammie

spoke, along with Gordon


VINZ was established as a

co-operative in the early 1990s

by a group of NZ motor industry

people, and is now a privately

owned company.

VINZ inspects more than

175,000 vehicles per year, and

has been an appointed agent for

the NZ Transport Agency for

more than 20 years, working to

ensure vehicles meet their road

safety standards.

VINZ employs more than

180 staff across 11 testing station

branches, partners’ premises

and its Auckland head


• The new VINZ testing

station is open from

8am-4.30pm, Monday to

Friday, and 8am-noon on


See Page 36 to read about AP

Construction’s role in the new

VINZ testing station build.


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Quality you can trust

Proud to be a part of the VINZ

new build Tasman Road, Te Rapa

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• Maintenance Digger hire

Contact David Podmore

PHONE 027 349 0603




Graham 0274 934 968

Phone 07 847 7344 Email bridge@xtra.co.nz

109 Colombo Street, Hamilton





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with VINZ new build in Tasman Road Hamilton

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Vital employers engage with bill to change

employment law

Do you understand what changes are

being proposed to employment relations

law, and have you engaged in the process?


hope the answer is yes to

both of these. We want a

framework for workplace

relations that enables employers

and employees the flexibility

to meet the growing

demands of the future of work,

not stifle it.

Currently the Employment

Relations Amendment Bill is

making its way through the

legislative process. The purpose

of the bill is to implement

the Labour-led Government’s

post-election commitments to

restore key minimum employment

standards and protections

for employees, in addition to

strengthening collective bargaining

and union rights.

In March we ran workshops

in your region sharing

information with businesses

on these proposed changes and

encouraged them to submit in

this process. We were delighted

with the number of Waikato

businesses attending these

workshops in Waikato to find

out what the proposed changes

would mean for their operation.

This Government is keen

to hear from business and our

AP Construction a cost effective

one stop shop

Hamilton-based construction

company AP

Construction’s distinct

point of difference is being able

to complete most aspects of a

building project in-house from

demolition to earthworks and

final construction. Company

head quantity surveyor Charl

Van Geem says this is backed

up by a team of highly skilled

quantity surveyors, managers

and carpenters.

The company’s skill was

evidenced recently when it

undertook the construction of a

new VINZ centre in Hamilton

for client Gilpro Developments.

The project was started in January

2017 and completed by

mid December. AP Construction

built a 650 square metre

facility complemented by a 150

square metre office block made

from precast concrete panels

and structural steel. Extensive

earthworks were also completed

by the company. This

was the only unpredictable

aspect with the site having to be

dug deeper than initially anticipated

by the engineer, but large

quantities of crushed concrete

were supplied by our sister

companies Waikato Demolition

and AP Waste. Charl says

close liaison with the client and

tenant resulted in a successful

project that suited VINZ specific

requirements and standards.

The aim of AP Construction

is to offer clients a more

cost effective solution to building

projects using the latest

construction techniques, says

Charl. AP Construction is part

of the AP Group, which consists

of AP Construction, AP

Investments, AP Recyclers Ltd

trading as Waikato Demolition,

AP Demolition, AP Waste.

“Within the AP Group we

can offer a one stop shop,” says

Charl. “We have established

relationships with the area's best

tradespeople and businesses

and we directly employ local,

experienced, qualified trade

teams. This is complemented

by an extensive in-house selection

of heavy ground-works

equipment to ensure the best

pricing is passed on to clients.”

Subcontractors we would

like to a acknowledge:




Condair Mechanical



- Stresscrete


BLM Engineering



- Bridges Plumbing

ASPHALT - Hamilton



Regal Joinery

FLOORING - The Floor



Kitchen FX



Kim Campbell is chief executive of the Employers and

Manufacturers Association kim.campbell@ema.co.nz

job is to make it easy for you to

engage in this process. After all,

not everyone has the luxury of a

person sitting in their business

who can wade through proposed

legislation and generate a

submission which speaks to the

needs of your business.

We walked attendees

through the changes and along

the way encouraged them to

think about how these changes

may impact their workplaces.

After all, not all of the proposed

changes are undesirable – but

its important individual businesses

highlight the changes

which may have outcomes not

in keeping with the aim of the


We also gave attendees a

simple guide on how to submit.

This is a public policy process

and therefore it is important the

Government hears from all of

those who have matters they

wish to raise.

We too have submitted on

six key areas which business

told us were important.

These are around the restoration

of statutory rest and

meal breaks; restriction of the

90-day-trial period to businesses

with fewer than 20

employees; reinstatement of

an employee as the primary

remedy to an unfair dismissal;

restoration of duty to conclude

bargaining; restoration of the 30

day rule whereby new employees

are employed under terms

consistent with the collective

agreement; restoration of union

access without prior employer

consent and requirement to

include pay rates in collective


I don’t think there’s any

disagreement that we all want

a highly skilled and innovative

economy that provides good

jobs, decent work conditions

and fair wages. We want economic

growth and we want that

to flow through our society.

We are part of the global

economy. We need to be agile

enough to remain competitive

now and into the future. Flexible

work arrangements, lifelong

learning and embracing

technology all feed into growing

our productivity.

Submissions have now

closed and the Bill is sitting

with the Education and Workforce

Select Committee where

it will progress through its second

reading. The submission

process and this stage of the Bill

are the most crucial when you

are trying to influence change.

It is anticipated that this Bill

will pass into law later in the




Have a happy Holden Easter

51-57 Alexandra Street. Hamilton, New Zealand

email: parts@ebbett.co.nz

Ph 07 839 4832





Redeveloped Te Rapa Racecourse

perfect for events

With newly refurbished function rooms,

Te Rapa Racecourse is here to help you

put on a truly amazing event or gathering.

Whether you need space for a corporate

meeting, a training course, a celebration

or a trade show, Te Rapa Racecourse will

have a function space to suit your needs.

Best known for thoroughbred

racing right

in the heart of Waikato,

the Te Rapa Racecourse has

also gathered quite the reputation

as an events venue. A

lot of people may remember

their school ball, 21st or trade

shows that took place at the

hugely popular grand Centennial

Lounge. Having been

refurbished 20 years ago, the

Centennial Lounge is still a

great space for large scale

shows, fairs and events.

Recently three function

rooms have undergone complete

renovations, now allowing

Te Rapa Racecourse to

offer modern unique function

spaces to groups or corporates

for their next big event.

An event at Te Rapa Racecourse

is one that will be

hassle free. The grounds are

situated in a prime location

only minutes from the city

centre, offer up to a 1000 free

on-site carparks and the venue

has plenty of flexible catering

options that can be tailored to

your event.

The Colours Lounge situated

on the ground floor is a

great space for a celebratory

event or a presentation venue.

The recently refurbished

space can seat up to 180 people

and also has the capacity

for 250 people for an unseated

event. This unique space

offers indoor-outdoor flow

with large bi-fold doors that

open up to a big courtyard and

a deck that overlooks the finishing

line of the racecourse,

a great outdoor space for mingling

and networking.

The Kentucky Lounge and

Herbie Dyke Lounge have

been redesigned with simplicity

in mind, the modern features

of this room including

lounger booths, a bar, sound

systems and flat screen televisions

make it perfect for your

next corporate gathering. The

room is also attached to the

Herbie Dyke Lounge which is

a great space for training and

up-skilling courses or as an

overflow room. Connected to

the grandstand, this room also

allows easy access to an outdoor

area for your guests.

The Fosters Lounge has

been beautifully redesigned

making it a truly spectacular

space to hold your corporate

and private celebratory functions.

The room has the capacity

to host up to 220 people

for a seated event or up to 400

people for an unseated event.

For any formal event, the

Fosters lounge would be your

best pick, offering a large

space with two outdoor covered

decks offering stunning

views over the racecourse

and grandstand. The room’s

centralised bar makes the Fosters

Lounge a great space for


Whether you want to

bring a band in to the Colours

Lounge’s deck or a bouncy

castle onto the grounds, you

will be able to do it at Te Rapa

Racecourse. Keeping location,

flexibility and accessibility

all in mind, makes the

newly refurbished function

spaces at Te Rapa Racecourse

the perfect place to keep on

track for your next big event.




Te Rapa Racecourse, best known for thoroughbred racing in the Waikato, has

undergone renovations and now offers six unique function spaces over three

levels to suit groups from 10 to 400 people. Located minutes from the city center,

convenience of free onsite parking for up to 1000 cars, on-site catering options

and nearby local accommodation makes any event at Te Rapa hassle free.

We offer:

Modern & Comfortable Spaces • On-site Parking • Free WIFI • Flexible Catering

Options • Great Views • Set Up • Audio Visual Equipment • Audio Visual Expert

For more information or to book contact us on

(07) 849 2839 or email info@teraparacing.co.nz





Using office furniture

and design to

engage employees

'Picnic' - a collaborative workspace which adds the 'wow' factor and

provides a unique spot for staff to meet, brainstorm and socialise.

Mark Ewing &

Andrew Quick









07 839 5870 / 17 Pembroke St / hamiltonorthodontics.co.nz

Workplaces are changing and with new

ways of working come exciting new office

layout and furniture designs. Innovative

companies are leading the way in office

trends to create dynamic and collaborative

workplaces which help attract and retain

successful high-performing teams.

But how do these companies

create a stimulating

working environment

that staff and clients appreciate?

Inclusive, flexible, and

collaborative office space

Employees want to feel a

strong connection with their

company and their colleagues.

The challenge of building

inclusive spaces is that our

workforce is becoming more

diverse and working from a

variety of locations.

Providing flexible furniture,

collaboration spaces and

An example of how furniture can be used

to create different workspaces at Seeka.

greater options for work spaces

are a good start. Flexible furniture

that works in multiple

ways not only better accommodates

the dynamic nature of

today's work, but also provides

a diverse workforce with the

ability to literally create the

work environment that is best

for them.

Creating opportunities for

strong communication

By using well-designed furniture,

physical spaces can be

set out to create opportunities

for great communication and

interaction, formal and informal.

In addition to workstations

and desks, some offices

provide informal working

spaces such as couches, breakroom

spaces, standing desks

and large shared tables, as

well as formal collaboration or

meeting room spaces.

Bringing home to work

This is about creating a workplace

where people want to be

and a bit of home in the office

does just that. Think comfy

couches and relaxed seating,

beer fridges, greenery, fireplaces,

showers and for larger

companies, cafeterias.


Sitting down at a desk all day

can be really unhealthy - some

movement is the key. So it's not

surprising there's been a significant

shift toward incorporating

height adjustable desks,

along with height adjustable

tables or bar leaners for standing



Among the most sought after

office design solutions is help

with removing wires and clutter

from desktops and meeting

rooms. Smart furniture

designed specifically with

cable caps and cable trays

minimises the mess, helping to

keep workplaces clean, simple

and well-organised.

Design has a huge effect on

our mind-set, and can make us

feel happier, inspired and productive.

To win in the years

ahead, it’s vital for organisations

to create an inviting and

enjoyable workspace which

staff look forward to coming to

each day.

At Modern Office, we offer

designer office furniture that

stands the test of time. We

work closely with our customers

to show how the best furniture

choices can be designed to

service the demands of a busy

and modern office.

If you would like some

advice on how to create an

engaging and stimulating

office space, our Waikato-based

team can help. Visit

www.modernoffice.co.nz or

call (07) 838 3081.


Let’s have a chat, call me today 0800 CathyKnows (228 495)



Create an office which inspires, motivates

and drives productivity.

Recent project: Holland Beckett

We don’t just do fit-outs for offices!

Recent projects include:

Hamilton Airport

Sabor Cafe, Te Awamutu

Holland Beckett

Introducing our new Waikato team

Angela Miller 027 555 1518 | Wendy Knight 027 555 2297

Holland Beckett

Holland Beckett

Mention this advert to receive

FREE FLOOR PLANNING for your project.

(Includes 3 hours, valued at $90/hour).

Angela and Wendy both have a wealth of

experience when it comes to furniture projects.

Whether you need just a few items to give your

office a lift, or a complete new fit-out, they would

love to help!

Contact Angela or Wendy to arrange a visit at

our Hamilton showroom, 103 Tristram St.

Desks | Chairs | Tables | Storage | Soft Seating | Collaboration Furniture | Office Fit-outs

Hamilton | Auckland | Tauranga / (07) 838 3081 / www.modernoffice.co.nz

You’re invited to join our



INSTORE, Saturday, April 14, 2018

10am to 3pm

meet our



prizes &


ask questions, try their demo gear








391 Victoria St, Hamilton

ph 07 838 0031

Celebrations & Renovations

at 391 Victoria St, Hamilton

Snapshot is proud to be celebrating 90 years in business this April with

87 years in the south end of Victoria St and 3 years in its new location

at 391 Victoria St, Hamilton CBD.

Snapshot’s building is currently getting encased in scaffolding ready for

a big makeover but despite this Snapshot is definitely open for

business and staff are looking forward to the 90th celebrations in

April - see adjacent advert for details.

A few ways Snapshot can help you and your business:

• NZ & International Passport and Visa photos

No need to book. Printed and emailed if all criteria are met.

Business Headshots

If you need something better than a passport photo make an

appointment for a sitting in Snapshot’s photo studio

• Photos printed and framed in-store

Order on-line (PC or phone) then pick up the photos in your break.

Custom framing is done in-store but takes a little longer!

• DJI Drone specialist

Check out Snapshot’s new DJI drone display area.

• Camera & Video specialist

Buy local - from a business that cares about your photography.

Great selection of gear for recording your own videos - cameras,

tripods, lighting and audio.

• One-on-one tuition

Very popular - learn to use your camera or fly your drone.



Are you marketing intelligently?

Doing more with less, it’s a mantra that

every marketing manager has experienced.

It’s a very versatile phrase; often used as


But for marketers who

have implemented the

use of Artificial Intelligence

(AI), it is their reality.

From running highly complex

personalised campaigns to

identifying customer behaviour

hidden in plain sight, AI

enables the modern marketer to

do more with less.

When it comes to sales and

marketing, the three big questions

are, who to contact, when

to contact them, and how to

contact them? Trying to answer

these questions is hard enough

at a national level, so at an

international level this is not

only difficult but also expensive.

But AI can help you with


A Utah based company

called Insidesales.com uses AI

to help businesses by enabling

them to better identify who

to sell to and how to engage

them. Using a combination

of cross-company, global and

behavioural data with outcomes,

Insidesales.com solutions

enable sales teams to

improve the identification of

who they sell to and how they

sell to them which results in an

increased rate of won sales,

Once a prospect is identified,

very little is as important

as constant and appropriate levels

of contact.

Customer expectations

around the speed of replies

from businesses has been on

the rise and over time has

gone from the expectation of a

prompt reply to an immediate


Meeting such high customer

expectations is an exceptional

challenge specially when considering

the costs of having a

human first responder available

to answer every query and follow

up 24/7/365.

Enter Conversica, a AIM

company based in California.

Corversica, have created a software

for sales and marketing

that “fosters real conversations

to discover your most qualified

sales opportunities.”

Coversica, engages leads,

tailors request to get a response,

interprets lead responses, qualifies

your leads, alerts your

sales rep, and follows up with

the lead to ensure that everything

has gone smoothly. Their

client base consists of Oracle,

Microsoft, SAP, and EPSON

amongst others.

As increasing numbers of

transactions are carried out

online tried and tested sales

techniques used for upselling

and cross-selling have suffered.

This could be perceived as

a disadvantage, but a Seattle

based company called Amplero

has used AI to help their clients

solve this problem. Using

Amplero, clients were able to

increase the number of products

purchased per customer,

increase the number of conversions

from free trials to the paid

offering, and increase the spend



Mehrdad (Merv) Behroozi is general manager of Hamilton graphic

design and web development company E9. Phone: 07 838 1188

Email: merv@e9.nz

per user.

Amplero’s AI Marketing

(AIM) solution was able to take

out the guess work involved in

upselling and cross selling. All

Amplero’s clients had to do

was to input available offers

and define when and to whom

the offers were to be served.

The AIM system used all

the data provided to it about the

customers to test and identify

marketing messages that would

be most likely to result in an


There are plenty more

examples of how AI Marketing

solutions can be used and there

is a good collection of solution

providers in the current market.

What is important to understand

is that these solutions are

accessible to everyone. Small

to medium sized companies

and individuals can make use

of AIM just as effectively as

large companies with giant

marketing budgets.

The big question isn’t

whether you should use AI

Marketing, it is when can you


Record crowd for Dingle event

A record crowd of more than 120 people

attended Lunch with Sir Graeme Dingle at

Waikato Stadium, a joint Waikato Chamber

of Commerce and Institute of Directors,

Waikato branch event.

Sir Graeme, famous for his

moutaineering exploits,

is considered to be “the

father of New Zealand outdoor

pursuits”. He is also

well known for founding the

Graeme Dingle Foundation

which has 25,000 young people

in its programmes each


Sir Graeme’s humorous and

inspirational talk had a room

full of Waikato businesspeople






1 2

Application criteria


Waikato branch is kindly sponsored by:

1. Susan-Jane Davies with Sir

Graeme Dingle.

2. Mark Junge and Megan


3. Former Institute of Directors

Waikato chair, Margaret Devlin

and new chair, Simon Lockwood.

4. Tonia Cawood and Roger Wilson.

5. Emma Haddock and Stu


6. Rachel Karalus and Helen


7. Gillian Spry and Brad Saxton.

Waikato Branch Emerging Director Award (Disability Sector)

The Institute of Directors in

New Zealand (IoD) promotes

excellence in corporate

governance, represents

directors’ interests and

facilitates their professional

development through

education and training.

• Is an existing financial member of Waikato branch of IoD or would like to

become one.

• Would like to pursue a governance pathway

• Has demonstrated an interest in governance.

• Completion of application form and a written submission, maximum

1,500 words, as to why the applicant should be considered for the

Emerging Director Award

• Must have a disability or have a close family member with a disability.

Award - total value $5,000

• Complimentary membership with IoD for 12 months

• Complimentary attendance at all branch functions for 12 months

• Mentoring with experienced director for 12 months

• $4,000 towards IoD professional development (must be spent in current year)

• 'Director Development'* position for 12 months with Life Unlimited

* The emerging director will have the right to participate in board and audit committee meetings but

will not be able to vote on any board resolution. The successful applicant will be required to sign

a confidentiality agreement with the sponsoring board. The position will be unpaid.

This award in



Applications close at 5.00 pm, Monday 23 July 2018.

To obtain an application form please contact our Branch

Manager, Megan Beveridge, email:

waikato.branch@iod.org.nz, tel 021 358772, fax 07 8547429.



To thine own self be true

The feminist. The dog fanatic. The ‘leftie’.

We can easily be labelled for standing up

for a cause, but brands must often pick

their battles more carefully than we do as


Taking a stance as a person

is one thing, but the

impact on brands can be

significant. It is hard to take a

genuine position and align your

brand with a cause or a passion

if you don’t have clarity about

what your brand stands for.

Recently, I’ve been working

with the amazing team at

the Hamilton Gardens Arts

Festival, helping to look after


Even with strong ticket sales

and incredible community support

this year, events like this

would struggle to get off the

ground without the generosity

of companies prepared to make

a commitment to supporting

the arts in their region.

And all hail to them.

Arts and sports sponsorship

are seemingly easy choices in

terms of brand alignment.

Some companies sponsor

because of personal interest, or

a general desire to give back to

their community.

Others relate sponsorship

decisions to pre-determined

brand values, such as the pursuit

of excellence, or teamwork.

One sponsor told me not

to shy away from aligning her

brand with something a ‘a bit

out there’ in the Festival programme,

because ‘being brave’

is part of their whole company


You are unlikely to offend

anyone by arts or sport-based

relationships if the content

and ethos of the performance

or event is aligned with your

organisation’s values. On rare

occasions there will be influences

beyond your control,

such as the off-field antics from

a sports team, which may make

a sponsor nervous by association.

Think of Tiger Words and


But when it comes to causes

that are slightly more emotive

or potentially controversial,

brands must think long and

hard about appropriate synergies.

I’ve been thinking about

this a bit recently, influenced

by the Time’s Up movement

and International Women’s

Day. Although I wouldn’t label

myself a feminist, I have a

moderate sense of sisterhood.

But would I bring that solidarity

into play with how I talk

about my business? Probably

not overtly, no. But that’s just

how I’m deciding to position

my brand.

I’ve never been a protestor.

Well, that’s not quite true. At

Uni back in England, I tagged

along on a rally against education

reform, but I secretly only

went so I could get a free bus to

London from the Midlands and

spend the weekend with one

of my brothers. Worried about

being rumbled by the organisers,

I went on the march and

somehow found myself among

a group sitting in the road in

front of the Houses of Parliament.

I spent the rest of the

weekend in fear of our parents

seeing me on BBC News.

So, that tells you, from both

angles, that I’m not one for putting

my head above the parapet

of controversy and, now running

my own business, I imagine

that position will be even

less likely to change.

McDonalds this year flipped

its famous golden arches upside

down to make a ‘W’ in support

of International Women’s

Day. Nice touch, said many.

Try again, said many others,

calling the organisation out on

its refusal to move to a living

wage pay policy.

I wonder where this initiative

sprung from within

McDonalds. It is often too easy

to see when ideas that hang on

the emotive crowd-hooks of the



Vicki Jones is director of Dugmore Jones, Hamilton-based marketing

management consultancy. Email vicki@dugmorejones.co.nz

day have come from marketing

departments or agency brains,

rather than from top level strategic

brand leadership. I can

picture the discussion now,

in an agency’s meeting room:

“What are our target audiences

stressing about now? Plastic

bags, microbeads, paleo diets?

Let’s align our message to

what’s makes them tick today.”

Yes, be current and relevant, but

approach with caution unless

your idea is derived from genuine

brand authenticity.

Do you think the company

that produced a pink beer for

International Women’s Day

really gives two hoots about

gender equality or just wants to

sell more beer? Cynical? Me?

I knew a consultancy who

often said they’d never accept

work from religious-based

organisations, cigarette companies

or lawyers, lumping

them all together in the same

egregious boat. If brand values

don’t align at a fundamental

level, some working relationships

are doomed to fail or, at

very least, set both sides up for

a very bumpy ride.

You never know, I may soon

find myself faced with an issue

that boils my blood so much

that I feel the need to speak out,

and my business brand might

amplify those views. Part of

me hopes that I will uncover a

hidden passion. But I suspect

I’ll be happy if I can navigate

my business successfully led

mostly by a simple dose of

common-or-garden honesty

and integrity. That’ll do me.


AgriBusiness News

Kerry is a dedicated real

estate professional who has

been involved in the Hamilton

residential property arena

since 1993. He was also

active in the marketing of the

exclusive beach and canal front

properties at Pauanui on the

Coromandel Peninsula.

Tips to market your property

1) – Create atmosphere.

– Make you home as warm and

inviting as possible.

– You could have light music playing

in the background during purchaser





2) – Spouting should be cleaned and in

good repair.

– Garage /carport clean and tidy.

– Drapes should be open, carpets

freshly vacuumed.

3) – All rubbish cleared away.

– Any cracked or broken windows


– Cupboards and pantry neat and


Lugtons have been and still are industry leaders

in the marketing of both residential and lifestyle

property in the Hamilton regions since 1955

which will certainly guarantee exposure of your

investment to potential buyers.

Hence, with Lugtons heritage in the development

of this City and together with the commitment of

Kerry and his team, are extremely proud of their

role in the important buying and selling decisions

of their valued clients.

Call the team on 07 838 1333

Kerry Hopper

DDI: (07) 838 5870

Mobile: (021) 984 173


Kerry Hopper – Lugtons Real Estate





Top quality vehicle

service in the heart

of the CBD

Hamilton Automotive’s new workshop in

90 Tristram Street offers the same quality

service conveniently located in the heart of

the CBD.

Proud owners Mike and

Leanne Cox have 18

years in the business

together, and with Mike, a

30-year plus Automotive Technician

at the helm, you can

be assured your vehicle is in

highly skilled hands.

We want to offer the

best service to meet

your individual needs.

They say adding the new

workshop Auto Super Shoppe

Hamilton Central to the Killarney

Rd business provides an

easy, one-stop shop for people

working in the city.

“No need to drop off your

car at the base where a lot of

the dealerships are, we can take

care of your car for the whole

day and you can simply pick

it up when you have finished

work,” Leanne says.

“It’s only a short walk to

town and if you’re a little further

out, you can catch a ride

with one of the team.”

Mike and Leanne believe in

going the extra mile for their

customers and courtesy cars

are available when booked in

advance if your vehicle needs

to stay overnight, and they even

leave a treat in your vehicle

when it’s ready for collection.

If you book your vehicle in

for a full service, the team will

give it a mini valet service at no

extra cost.

Keeping your vehicle in

ship-shape condition is important

to the team and Leanne

will send reminders in the

future about upcoming services

required for your vehicle.

Honesty and integrity are

the foundation of Hamilton

Automotive’s success, and

Mike and Leanne say preserving

customer trust is paramount

to everything they do in the


“We’ll provide a clear plain

English explanation of what

your vehicle needs and our no

surprises policy means any

expenses relating to your vehicle

must have your approval

first,” Leanne says.

The teams at Hamilton

Automotive and Auto Super

Shoppe Hamilton Central

strive to provide a fast, efficient

and cost-effective service,

every time.

“We pride ourselves on

delivering 100 percent customer

satisfaction, and everything

we do is with our customer’s

best interests in mind,”

Leanne says.

They are experts when it

comes to engine management,

diagnostics, car repairs, car servicing,

fleet vehicle servicing,

exhaust and mufflers, WOF,

brakes, suspension, clutch,

cambelt, air conditioning, fuel

economy and more.

“We only use top quality

parts and accessories that are

the right fit for your vehicle,

and your budget,” Mike says.

Auto Super Shoppe Hamilton

Central offers the convenience

of choosing from one

of the pre-priced Menu Board

options or the team at Tristram

St can quote on a specific job

or problem.

“We want to offer the best

service to meet your individual

needs,” Mike says.

“Call us for an obligation

free quote or bring your vehicle

in for a quick once over. We’ll

advise you of the best course of

action before work begins.”

The large modern workshop

is kitted out with the latest

equipment and technology

and add to this a wealth of

knowledge and experience, and

you can’t go wrong with Auto

Super Shoppe Hamilton Central

or Hamilton Automotive


For quality service, technical

expertise and convenient

location contact Leanne

and Mike Cox at Auto Super

Shoppe Hamilton Central, 90

Tristram St on 07 838 1440 or

Hamilton Automotive Repairs,

82 Killarney Road, Frankton,

07 847 1865.


Mike (Coxy) and Leanne Cox -Directors. Auto Super Shoppe Hamilton Central

90 Tristram Street Hamilton Central


Book Online:


Auto Super Shoppe Hamilton Central

90 Tristram Street

Hamilton Central

(07) 838 1440

Hamilton Automotive Repairs

82 Killarney Road


(07) 847 1865





The team at Osbornes would like to congratulate Mike

and Leanne on the opening of your second premises.

Our Hamilton office is opening April 2018

86 The Blvd, Te Rapa Park, Hamilton 3200

11 Tuhoro Street, Otorohanga

Ph 07 873 8189 | www.osbornesca.co.nz


Proud to support Mike & Leanne

Waikato Business News - Auto Super Shoppes 95.5x126mm Outlined.indd 1

23/03/2018 2:54:02 PM

The number 1 supplier of

automotive consumable products

in the New Zealand market place,

we provide a one stop shop for all

your consumable needs.

For premium tyres for your

vehicle, ask for Hankook

The number 1 supplier of automotive

consumable products in the New

Zealand market place,

we provide a one stop shop for all your

consumable needs.

Congratulations to Mike and Leanne

on your recent opening.

Wishing you all the best from

the Fuchs NZ team.

The team at Autoserv congratulate Mike and Leanne

on the opening of their 2nd Auto Super Shoppe premises




+64 (9) 272 1940 +64 2 77 007 191





THE THE 2018 2018






$79,990+ ORC

• Blind Spot Monitoring System

• • Blind Adaptive Spot Cruise Monitoring Control System with Stop (Safe Distance)

• • Adaptive LaneSense® Cruise Lane Control Departure with Warning Stop (Safe with Distance) Lane Keep Assist

• • LaneSense® Forward Collision Lane Departure Warning with Warning Active with Braking Lane Keep Assist

• • Forward Apple Carplay® Collision & Warning Android with Auto Active support Braking

• • Apple Parallel Carplay® and Perpendicular & Android Auto Park Assist support

• • Parallel 5 Star ANCAP and Perpendicular safety ratingPark Assist

• 5 Star ANCAP safety rating

“The most awarded SUV ever.”



1 The Boulevard, Te Rapa, Hamilton


(07) 838 1249


Protecting your teenager’s

wellbeing in a digital age

I read an article titled ‘Refereeing your

tween and their phone’. It was written by

a blogger and mother of a 13-year old boy

who had given her son a used iPhone for

his 12th birthday.


Alan Neben

Ph: (07) 838 1333

Mob: 021 733 536

Email: alan@nmmedia.co.nz

Sales director

Deidre Morris

Ph: (07) 838 1333

Mob: 027 228 8442

Email: deidre@nmmedia.co.nz


Geoff Taylor

Ph: (07) 838 1333

Mob: 022 694 1595

Email: geoff@nmmedia.co.nz

Production manager

Tania Hogg

Ph: (07) 838 1333

Email: production@nmmedia.co.nz

Graphic designer

Kelly Milne

Ph: (07) 838 1333

Email: kelly@nmmedia.co.nz


Please contact:

Business development manager

Jody Anderson

Ph: (07) 838 1333

Mob: 027 236 7912

Email: jody@nmmedia.co.nz

Advertising account managers

Joanne Poole

Ph: (07) 838 1333

Mob: (021) 507 991

Email: joanne@nmmedia.co.nz

Anne Terry

Ph: (07) 838 1333

Mob: (027) 493 9494

Email: anne@nmmedia.co.nz



News releases/Photos/Letters:







12 Mill Street, Hamilton PO Box 1425,

Hamilton, 3240. Ph: (07) 838 1333

Fax: (07) 838 2807 | www.nmmedia.co.nz

What struck me most

from the article

was how the writer

was reflecting on her decision

to empower her son with

a smartphone and how “it’s

been a ‘challenge’. That’s a

euphemism for ‘nightmare’”.

The writer goes on to say it

has been a constant ‘cat and

mouse’ game between her

and her son to ensure he isn’t

sneaking the phone into his

bedroom for late night gaming,

chatting to friends or searching

the net inappropriately. For

how many households would

this sound familiar?

How many of us experience

disquiet when seeing

three or four teenagers – all

friends – sitting together and

texting another friend who is

somewhere far off? As parents

and educators, we find it

increasingly necessary to create

guidelines and rules and to

make decisions we’ve never

had to consider before. When

will we allow text messages

and phone calls to be taken?

Where is it appropriate to have

access to a phone at school?

In my mind, there is no

doubt that technology brings

you ‘great gifts with one hand

and stabs you in the back with

the other’. The gifts – knowing

where your son or daughter

is at any given time; face

time with friends and family

instantaneously, anywhere and

at anytime; being able to send

helpful reminders and allowing

us to stay up-to-date with

the world around us.

But it is also true that new

technology often bewilders

those who have grown up

without it. It almost always

raises new questions about

wise and ethical ways to use it.

Staying current and involved

with your teenager’s technology

habits can provide challenges,

opportunities for some

very meaningful conversations

and in many cases, a personal

growth curve for parents.

Research shows the highest

use times for teenagers

of their mobile devices is

between 10.30pm and 1.00am

in the morning. When par-



Grant Lander is the Headmaster at St Paul’s Collegiate School

in Hamilton. Email: stpauls@stpauls.school.nz

ents have sought my advice

on cell phones, I have always

stressed that at a minimum,

have devices recharging on the

kitchen bench – no matter the

age of their teenager – after

bedtime each night.

Some, such as journalist

Jamie Dorward in a British

newspaper, questioned

whether mobile phones have

a place in schools at all.

According to research, published

by the London School

of Economics, they found that

after schools banned mobile

devices the test scores of students

aged 16 improved by 6.4

Cambridge High School preparing

young adults for the real world

Cambridge High school’s

new Navigator Strategy,

launching this year, is

built around the recognition

that high school years are

a preparation for life and a

career, not just for future study.

The new strategy will

begin implementation this

year, following an extensive

review of the way courses are

structured and delivered in the



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Company liquidations and restructures

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Phil McCreery, who joined

as the school’s principal 12

years ago, sees strengthening

connections with the business

community as vital to the new

strategy’s success, making

learning more real for students

in a way that is both engaging

and relevant to life beyond the

school gate.

“We’re not completely

changing the ethos of the

school,” says Mr McCreery,

“but it’s important that we put

together an approach to learning

that will give our young

people the greatest possible

opportunities and the best start

in life, especially in the context

of today’s changing workplaces.

Part of that involves

Cambridge High School making

a conscious effort to be

an outward-looking school,

bringing real world knowledge

into the classroom.”

The school continues to

build on a long tradition of

ongoing support from local

businesses, particularly in

terms of work-placements

and internships through established

careers programmes,

such as Gateway.

In addition to those relationships,

teachers and staff

are looking at ways to bring

business-focused learning into

the classroom, either through

guest speakers or project-based


Cambridge High School

is part of Smart Waikato’s

Secondary School-Employer

Partnerships (SSEP), which

was first piloted in 2016. The

SSEP sees the development

of formal relationships where

employer groups from priority

sectors link into schools across

the region at Year 9/10 study

across a range of faculties. The

initiative gives the students

access to contextualised learning

at subject level and, at the

same time, introduces them to

a range of career possibilities.

“It is our responsibility to

prepare these young people

for life after Cambridge High

School,” says Mr McCreery,

“and we know that the expertise

and support of the wider

business community will see

our young people continue to


At St Paul’s, we endeavour

to limit cell phone use. We do

not ban mobile devices, but

instead educate students about

when it is appropriate to use

them and if they are misused,

there are clear and consistent

consequences. What happens

at your school?

We hope that as parents,

you and your school can work

together to improve the quality

of interpersonal communications

between our teenagers

and to educate them that there

is appropriate and inappropriate

use of smart devices.

Cambridge High School principal Phil McCreery.


The school hopes to bring

expertise from a diverse industry

range, reflecting the potential

career paths of today’s

students, particularly in the

IT and computational thinking

sectors and with businesses

from across Waikato.

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New IRD software to smooth provisional tax

New Zealand businesses are set to

potentially benefit from next month

onwards due to an accounting software

add-on designed to negate certain pitfalls

of provisional tax.

New software integration

means that paying

tax can follow what

some would consider to be a

more commonsense approach

and match with businesses real


Beginning April, 2018

the Inland Revenue Department

(IRD) will launch the

Accounting Income Method

(AIM) software, which is set

to create another significant

change to New Zealand’s provisional

tax system.

The software has been

developed to operate via any

of three cloud accounting

packages being, Xero, MYOB

and Reckon. If it functions as

promised then relief may be

on the horizon for those who

still suffer penalties or cash

flow problems associated with

inaccurate estimations of their

provisional tax calculations.

The general idea is that

paying tax under the AIM

method will no longer be a

stand-alone event occurring

only a few times a year and

will instead simply become a

regular part of running a business.

Businesses that elect to

take up the new AIM system

for their provisional tax payments

will have the majority

of the guesswork associated

with provisional tax removed.

This is due to the system

allowing smaller, more regular

and more accurate payments

to be made and only when the

company has turned a profit.

Another appealing factor

to many will also be the fact

that if their business does drop

in profit they will be able to

immediately receive a refund

of the overpaid provisional

tax rather than being left out

of pocket waiting on a refund

until the end of the year.

According to the IRD the

new AIM system will calculate

on each due date, the provisional

tax payment required

or refund your business is

entitled to via a statement of


Due dates will generally be

monthly or every two months

aligned with a company’s GST

payment dates for simplicity.

The statement of activity

will take into account all

necessary information drawn

from your accounting software

package such as your

depreciation register, debtors’

and creditors’ ledger, salaries,

wages and previous year

losses to calculate the necessary

provisional tax payment

at the appropriate rate.

Changes to the current

provisional tax system have

occurred over the past few

years, however the major

concern remains that it is still

based on underlying guess

work and results in significant

sums of money being tied up

for long periods.

The penalties associated

with those estimates being too

low are well known and the

only benefit of over paying,

a minimal 1.02 percent interest

gain on your funds. Issues

such as these are what have

driven the development of

AIM software.



Tracey Clark is a PwC director based in the Waikato office.

Email: tracey.e.clark@nz.pwc.com

While these mentioned

benefits of AIM advertised

by the IRD sound promising,

from a practical perspective,

considerations still need to be


Although one of the suggested

benefits is improved

cash flow management, AIM

requires payments based on

profit to be made. This is when

income is earned rather than

when cash is received.

For those businesses with

challenges managing cash

flow, operating on an invoice

basis for GST, it may be

impractical. AIM may be more

suited for businesses operating

on a payments basis for GST

with regular cash flow.

For businesses that do want

to switch, eligibility requirements

for paying provisional

tax via the new system are set

to be relatively straight forward.

The system is targeted

at small to medium entities

(SMEs) therefore total turnover

must be under $5 Million.

Businesses will also need

to be using one of the previously

mentioned accounting


software systems by the beginning

of the financial year.

There are also a few exceptions

for certain situations

where AIM can’t be used,

these include partnerships,

businesses which have foreign

investment funds, trustees or

beneficiaries of a trust, Maori

authorities and those that have

changed balance date in the

current year.

These exclusions, alongside

issues surrounding seasonal

businesses and compliance

requirements, mean

initially the uptake of the AIM

system may be quite small.

However should the new system

prove over time to be

popular with SMEs, the government

has stated that there

is potential for it to be made

available to larger tax payers

down the track.

Effective businesses should

watch this space rather than

jump in.

The comments in this article

of a general nature and should

not be relied on for specific

cases. Taxpayers should seek

specific advice.

Hamilton company sells ‘friendliness’

Mark Bunting and

Kharyn Lucas are on

a mission to make

New Zealand the friendliest

place in the world once more.

“I know it sounds a bit OTT,

but think about it. Friendliness

is the silver bullet. These days

you can buy the same product

from 50 different people anywhere

in the world, but the one

you’ll do the most business

with is the person you like,”

says Mark.

Former broadcaster and

current city councillor Bunting

and his partner Kharyn Lucas

run PROFILES.NZ, an optimistic

Hamilton based company

with a very real vision -

to make the country they love

famous for being friendly - one

by one.

This previously latent

vision took shape earlier this

year when Mark was having

yet another crazy idea on how

to promote his communications

course ‘Get Dotted’.

It’s a personality-based

communications course now

widespread in the Waikato,

growing around the country

and now launching in Australia.

Mark has just worked with

the Sydney Roosters league

team, an experience he says

was ‘mindblowing’.

Several real estate companies,

local authorities, small

businesses, charities, retailers

and top level sports teams all

having taken up the technology.

It’s a kiwi designed course

that’s relevant, quick, memorable

and cost-effective. While

similar to many personality

based HR tools in that it has

four basic ‘styles’, dotting

breaks away from the other

technologies as it’s designed

to help people recognise other

people’s likely communicative

styles and help them communicate

in the other person’s

language, rather than in your


“It’s fantastic to treat people

how you’d like to be treated,

but isn’t it more powerful to

treat people how THEY would

like to be treated?” asks Mark.

The course material is presented

as a day-long course or

in many smaller stages, with

the secret sauce being fun and


“I’ve been to so many

courses where the most exciting

takeaway has been the pad

so I’m driven to educate in an

entertaining manner. Clients

not only get the best communications

training, but they have

a great day as well”.

In times of stress and pressure,

communication is the

first thing to fall over, so clients

need to be very good at

this and very quickly. This

material and approach has

lead to Dotting being adopted

by not only corporations large

and small, police and schools,

but top-level sports teams

including Mitre 10 cup rugby

teams, several Super Rugby

franchises, NZ cricket squads,

top level netball and lately the

National football management.

Profiles.NZ offers speech

coaching, presentation training,

customer service training,

style coaching and the now

famous ‘Get dotted’ communications

course. This kiwi made

course has been readily picked

up all over Hamilton because

connecting is easy, relevant

and fun.

While Mark works with

clients on presenting and

communicating who they are

with greater confidence, his

partner Kharyn Lucas is helping

clients discover their own

true style and giving them far

greater confidence in how they


“It’s been incredible how

much better we feel when

we’re happy with how we

look,” says Kharyn. “My

obsession is style, and the

ever-changing tricks that go

with it.

“I help clients make their

own rules and to feel great

about it. I don’t sell style or a

look - I sell confidence!’

Their outcome is simple - If

you’re feeling great about who

you are, how you look and can

Mark Bunting and Kharyn


express that clearly, wouldn’t

you love to be your customer?

“New Zealand is a beautiful

country. People will come for

the landscape, but profiles.nz is

driven to make sure they never

forget the people.

He tangata, he tangata, he





Hire at speed… without the risk!

Now more than ever, working with speed

to find and recruit the right people for your

business is imperative. As the war for talent

boxes on, employers are faced with skills

shortages and stiff competition to find the

perfect fit.

New Zealand’s unemployment

rate edged

down to 4.5 percent in

the fourth quarter of 2017. It

was the fourth straight decline

and lowest jobless rate since

the last quarter of 2008. The

unemployment rate for women

sits around 5 percent, and men

sitting at 4 percent. The candidate

market has changed

considerably in the last decade

and more intensely in the last

two years.

Candidates are being

swamped with opportunity

and competing offers. The

fact is good candidates don’t

sit in the market for long.

Conversely though, we’re

faced with employers who

are, rightly so, feeling anxious

about their employment

decisions, and worrying about

the costs and impacts of a bad

hire. The dichotomy between

the two worlds – of employer

and candidate, is firmly felt by

recruitment agencies and those

who are working to bring the

two parties together!

Firstly – what do we know

about candidates in a talent

shortage? You might be interested

to learn that in a talent

shortage, candidates like to

feel extra special! All joking

aside, from the get-go

candidates are judging their

future employer on how they

communicate, the story their

website tells them, where

they are located, what future

opportunities for advancement

might be on the cards, what

the employer’s reputation is

like in the market, and overall

how they might fit into that

business. You as an employer

are being judged as much as

you judge a candidate from

an initial meeting. One of the

most common conversations

we have with candidates and

employers alike is the fit must



Managing Director, Everest – All about people TM


be right. Yes, candidates absolutely

want to click with the

values and goals of the business

and truly understand the

culture of the business. How

employers portray this information

is often one of the key

reasons why the perfect candidate

might not click with your


Secondly – what can

employers do to keep up with

the candidates who are being

wooed by multiple opportunities?

My biggest piece of

advice to employers who are

keen to find new people for

their teams is to seize opportunities

quickly. You simply

cannot wait six or eight weeks

to get back to candidates, to

arrange interviews or communicate

with them. This action

straight away tells great candidates

that they are not a priority

and they will jog on. Next,

if you’re an employer looking

for talent, what does your shop

Event to celebrate women in business


panel of successful

Waikato businesswomen

are set to speak at an

upcoming event that aims to

inspire others through tales

of triumphs and challenges in


PR company Dynamic

Media is collaborating with law

firm Tompkins Wake to bring

the very first Women of Waikato

event to the region on May 17,

at the scenic Woodlands Estate.

The all-day event aims to

help create and foster long-term

relationships between women

in business, and to celebrate

inspirational Waikato women

whose stories will act as a catalyst

to encourage and motivate


“I know only too well what

it's like to spend a lot of time

working in the business as

opposed to on the business.

Throw into the mix family commitments

and well, it's easy to

feel overwhelmed by all the

demands on our time,” director

of Dynamic Media, Dani Simpson


“That's why I think taking a

day out for ourselves now and

then is important. The event

is an opportunity to reflect,

regroup, to challenge your

thinking, be inspired to dream

big and grow, as well as meet

new people.”

The five speakers set to

take to the stage are Raglan

Coconut Yoghurt co-founder

Latesha Randall; rockstar plain

language writing trainer Shelly

Davies; yoga teacher, photographer

and leather creations artisan

Kay Buchanan; REALiving

coach and mentor Tracey Hancock,

and long-time comedian

Jan-Maree Franicevic whose

resilience and business brain

will wow the audience.

Dani said she looks forward

to seeing the new relationships

and collaborations that are sure

to come from this event.

Premier event sponsor

Tompkins Wake is delighted to

support this fantastic event recognising

the strength and success

of women in the Waikato.

To purchase tickets for

Women of the Waikato held on

Thursday, May 17, email candice@dynamicmedia.co.nz


phone 021 0867 4460. Early

bird tickets are available until

April 3. The early bird price is

$195 (incl GST). After April 3,

tickets will be $225 (incl GST).

Ticket includes entry, morning

tea, afternoon tea, lunch, tea

Dynamic Media director

Dani Simpson.

and coffee, nibble platters and

a glass of house wine at the

networking session at the end

of the day. Special pricing for

tables of 8 is also available.

window tell the marketplace

about you? If your website is

old, tired and boring – what

message does that send about

your place of work? One thing

I always ask employers is why

would I want to come and

work for you? In the old days

many businesses would have

taken the higher ground and

come from a position of power

when interviewing candidates

– these days however, its due

diligence both ways. Just as

keen as you are to find out

about your candidates, they

are also researching what it

might be like to work for you.

Lastly, a good hiring experience

(for both candidate and

employer) doesn’t have to

take months to fulfil. If there

are willing parties both sides,

then offers of employment can

be made conditional on reference

checks, tests and criminal

checks etc. Often these administration

functions appear to

slow completion of offers – it

doesn’t have to be that way if

you make an offer conditional

on these aspects being completed

to your satisfaction.

Manage your risks appropriately

but don’t dilly dally in

today’s competitive talent

pool.You might just miss out

on hooking that winning fish!


for Waikato’s newest event

for women in business

WOMEN OF WAIKATO will celebrate inspirational

Waikato women whose stories will encourage and

motivate others. Opportunities to connect with other

women in business.

Five fabulous speakers!

• Raglan Coconut Yoghurt co-founder

Latesha Randall

• Rockstar plain language writing trainer

Shelly Davies

• Long-time comedian Jan-Maree Franicevic

• REALiving coach and mentor Tracey Hancock

• Yoga teacher, photographer and leather creations

artisan Kay Buchanan


– Book your tickets before April 3 and pay $195 (incl GST).

– After April 3, tickets are $225 (incl GST).

– Early bird table of 8 is $1560. After April 3, a table of 8 is $1650.

Thursday, May 17, 2018 at

Woodlands Estate, Whitikahu

Registration from 8.15am

Seminar from 9am followed by networking

event on site from 4.30-6pm

Each ticket includes tea, coffee, orange juice, morning tea, lunch,

afternoon tea and an alcoholic/non-alcoholic beverage and

nibbles during the drinks-and-networking session at the end of the

day. Spot prizes galore!

Please note: there are no ticket sales on the day.

To pre-purchase tickets or email Candice at

Dynamic Media candice@dynamicmedia.co.nz

or phone 021 0867 4460


Future business leaders shine in Hamilton

Waikato business leaders of the future

flocked to Wintec’s Atrium recently for

the Lion Foundation Young Enterprise

Scheme’s regional Kickstart.

About 320 young entrepreneurs

took part in

the day in the day,

where they had the opportunity

to pick the brains of more than

30 Waikato business leader


YES regional co-ordinator

Levinia Paku, of Smart

Waikato Trust, is thrilled with

the support and enthusiasm for

the experiential business programme

this year, where the

years 12 and 13 students set up

and run a real business by creating,

promoting and selling a

product or service.

The entrepreneurs will conduct

market research, plan,

budget, take and manage risk

and turn problems into challenges

in the year-long competition.

“It’s great to see such strong

interest from schools and business

leaders. Supporting YES

is important because some

of these young people will

go on to become our region’s

successful employers of the

future,” Levinia said.

“The business knowledge

they develop is supplemented

by skills in teamwork, communication,

problem solving,

negotiating and decision-making.

It’s an incredible learning


YES companies can enter

regional and national competitions

culminating in National

Awards where the Lion Foundation

Young Enterprise Company

of the Year is announced.

Regional awards will be held

in November.

Hundreds of young entrepreneurs at

The Lion Foundation Young Enterprise

Scheme’s regional Kickstart in Hamilton.



1. Adamas Consulting’s Tomek Pietkiewic with YES

students from Putaruru College.

2. Amanda Hema, The Stakeholder Agency, and

enterprising students from Rototuna Senior High


3. Kevin Piccione, of Sealed Air, talks business with a

student from Rototuna Senior High School.

4. Roger Evans, of Stafford Industries and Smart Waikato

Trust, chats with Hauraki Plains College students about

their business ideas.

5. Ezra Hirawani, Waikato Chamber of Commerce,

encouraging Rototuna Senior High School students with

their business ideas.

6. Momentum Waikato’s Gemma Major with a Hamilton

Girls’ High School YES team.

3 4

5 6





For over 130 years Harrison Grierson has been engineering

the future of New Zealand, making our mark on tomorrow

– one project at a time.

As we grow, so too does the talented team of people behind us.

This includes our new Hamilton office at 678 Victoria Street,

made up of a team of bright minds ready to make an impact.

We’re looking for an inspiring Engineering Manager

to lead our Hamilton team into the future.

You’ll need a background in civil engineering and a vision

to shape our next chapter. It’s your chance to influence

the future of development in New Zealand.

To find out more visit our website www.harrisongrierson.com/join-us

or contact our Recruitment Manager Alaina Lobb

at a.lobb@harrisongrierson.com






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The Church of Jesus Christ of Latter-day Saints

Director, Temple View (NZ) Project - Paul R. Coward

On behalf of The Church of Jesus Christ of Latter-day Saints, we are delighted with the

outcome of our refurbished Wendell B. Mendenhall Building at Temple View.

We valued Foster Construction’s statement, “We begin with the end in mind.”

This was clearly evident, not just as a sign on the site, but in the workmanship and

professionalism displayed by Foster’s management and their workers during the entire


Fosters were organised, knew their business and ours, and were leaders throughout

the building process. They handled the many pressure points extremely well, including

timeframes and costs, providing value-engineering options, and their finishing work

was superior. The library interior had to be completely removed, yet being a heritage

building, today it still looks like it did in the 1960’s, but with a new and approved large

entrance and foyers, with an innovative and elegant look and feel about it.

Significant structural testing and strengthening had to take place. From its original

purpose of a school library and classroom facility, this building has now been beautifully

transformed into a Church History Centre, with museum, offices and meeting rooms,

and history research areas, including a Church College of NZ exhibit and a theatre. This

repurposed building will bless many people today and into the future.

Fosters were solid performers and nothing seemed too difficult. They were well

represented in our regular project meetings and noticeably were experts in their field.

They handled health and safety matters with precision. It was an absolute joy to work

with Fosters and their team. They’re a friendly bunch too.

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