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CityLife Cairns

GETTING FRESH WITH

GETTING FRESH WITH BUILDING APPROVALS F L U I D B U I L D I N G A P P R O V A L C A I R N S Words by Janie Barton | Photo by Catherine Coombs Whether you are building a new house, patio, shed, pool or starting that dream renovation, obtaining the correct building approval is important, but also daunting. Fluid Building Approvals Cairns have been making waves recently (pardon the pun) by offering a fresh approach for clients seeking a residential building approval. It is paying off, with Fluid Cairns doubling in size in the last year as their list of happy clients grows. Manager Ryan Bird identified an opportunity in 2016 to bring something different in building certification for clients in the Far North. Ryan teamed up with national provider Fluid Building Approvals to open their Fluid Cairns office in July of the same year. “Our Fluid vision is simple – to provide fast, affordable and friendly building approvals with a very strong customer service focus,” said Ryan. “This fresh approach is proving very popular, and we are growing fast. “At Fluid our greatest joy is to have a client walk away with a smile on their face, after a seamless, easy and no fuss experience. Our catch-cry is to make building approvals fun and our clients really appreciate it.” Words like easy, seamless and fun are not traditionally associated with the process of sourcing a building approval for your new patio, deck or renovation. The industry is known for being quite stagnant with customer experience taking a back seat. The drive to improve customer experience has seen Fluid Building Approvals Cairns introduce a range of innovations that really make clients smile. These innovations include online quoting, payments and live job tracking via your preferred mobile device. Fluid’s innovation in customer service is paying off, but the growth started with humble beginnings. With the support of the team from the Fluid head office in Brisbane, Ryan started the business from his home in Kamerunga. Just over 18 months have passed, Ryan now has a team of three full-time staff, a new office at 6/185 Mulgrave Rd and a valued list of builders as regular clients. “My first year was certainly a massive learning curve, however the support of our loyal clients has helped shape the business to where we are today,” Ryan said. “We regularly work with a full spectrum of clients from project builders, patio, carport and shed builders, roofing companies, demolition companies through to real estate agents needing approvals before sale and home owners. “Our team has set the goal in 2018 to have all projects assessed within 48 hours and queued for approval. We understand that keeping our clients building is important to not only our business, but theirs also, hence why we place a strong emphasis on delivering such fast turnaround times. “If we can contribute in a small way to helping our clients and the Far North Queensland building industry flourish, then we are happy.” If you are looking at any residential building projects for your property across Far North Queensland, give Ryan and the team of locals at Fluid Building Approvals a call. 6/185 MULGRAVE RD • PH: 1300 358 432 • WWW.FLUIDBUILDINGAPPROVALS.COM.AU CityLife 54 Magazine

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