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Inner Urban Management

Inner Urban Management Services Our qualified tradesmen are available to carry out any repairs. All maintenance is carried out in consultation with Landlord and in accordance with instructions. MAINTENANCE Tenants have an obligation to notify the agent of any items requiring maintenance. We can arrange general maintenance and repairs on your behalf, using qualified tradesmen, and make payments through your rent statement, as instructed. RENT REVIEWS Our aim is to maintain the highest return on your investment. A review of the rent is conducted strategically before the end of a fixed term lease and a recommendation submitted to the Landlord. Appropriate notices are then sent to the tenant by registered post. LEASE RENEWAL TO EXISTING TENANT Although neither a tenant nor a landlord is obliged to enter into another fixed term lease, if either party seek a new fixed term, we will consult and negotiate a new lease if both agree. TENANT VACATING AND RE-LETTING When a tenant gives notice of intention to vacate (minimum notice - 28 days) • Landlord is contacted and instructions sought • Marketing is commenced immediately • Tenant is given a checklist to assist them to meet their obligations • A pre-vacating inspection is conducted • Arrangement made with the tenant for early inspections (legally, tenant only obliged to allow access in the last 14 days of the tenancy) FINAL INSPECTION AND BOND When the property is vacant and on receipt of the keys, a thorough inspection is conducted to ensure that the tenant has fulfilled their obligations, taking into account fair wear and tear. Any outstanding items are discussed with the Landlord and tenant and, if necessary, the tenant is formally notified of any repairs or cleaning necessary. The bond is required to be processed within 10 business days of the tenant vacating. If all is in order the tenant and agent sign the Claim form and the bond, less any agreed deductions, is refunded to the tenant. In the event there is a dispute and the tenant and landlord cannot agree, then it will be necessary to apply for a VCAT hearing to resolve the issues. We undertake this process in consultation with you. INSURANCE We strongly recommend Landlords have insurance cover for each investment property, specifically, • Building • Public Liability • Landlord Insurance We are an authorised distributor of AON + Terri Scheer Insurance Pty Ltd and can assist in arranging Landlord Insurance Cover – which includes public liability. TAXATION Taxation is a complicated area and we recommend our clients consult a qualified professional concerning all taxation matters. www.innerurban.com.au

Inner Urban Testimonials Here are what some of our clients are saying about us. “A special thanks to you for all the times you were available to us, much appreciated to have you as our real estate agent! In Dutch “dank je wel,” which means thank you!” Casper & Alwiene — Tenant, Eureka Tower Apartment “As first-time property investors, we are extremely happy we chose Inner Urban to manage our property. Catherine has the 3 Ps we expected (and hoped to get) from a great property management service: professionalism, persistence, and patience (and lots of it!) We would recommend Inner Urban to anyone who wants all of this, plus friendly service with a smile. Thank you for everything during this past year! We look forward to a wonderful long working relationship with you.” C & A McKenzie — Owners, Essendon North “You are amazing! Super efficient! From the date of Friday 4th of Dec I spoken to you and sent you the Lease Authority, you have leased it out to tenant on 10th of Dec. It is unbelievable!” Grace Guo — St Kilda Road Apartment “Catherine managed the letting of our apartment while we lived overseas. We very much appreciated her consistently high standard of service which was always prompt and professional. In addition, we had complete confidence in their advice on all matters relating to the management of the apartment. We have no hesitation whatsoever in recommending Inner Urban.” Martin & Jan Smith — Owners, Eureka Tower “That would be wonderful (keys back)! I don’t need to worry about a thing since I have a good manager like you!” Jiayi Chen — Owner, Eureka Tower Apartment “Thank you for your help on this matter; and thank you for all your time and energy exerted during the course of our tenancy. Everything was fantastically dealt with both immediately and professionally and we would definitely recommend your services to anyone and everyone.” Rita White — Tenant, Millers Road, Altona North “Thank you very much for your professional and respectful management of my residency. I would not hesitate to use of recommend your property management services in the future as my personal experience has demonstrated your ability to professionally and thoroughly manage your clients interests in a manner that is understanding and appreciative of the needs of a tenant.” Irene Bellette — Tenant, Eureka Tower Apartment “We have just leased a furnished apartment through another agent. You two are so much more efficient and professional. You spoiled us!” Lynn LeMaster — Tenant, Eureka Tower “Catherine was a fantastic agent. Not only was she efficient and very professional, but went above and beyond what we expected to ensure we were comfortable and getting the most out of our new home. After experiencing various agents beforehand, it was so refreshing to deal with someone like Catherine. We can’t recommend her enough. Thanks Catherine.” Ninwa Dammo — Tenant, Moonee Ponds Apartment “I will miss Eureka and the professionalism of your team — you have all been great to do business with.” Dr. Russell Joshua — Tenant, Eureka Tower Inner Urban Real Estate