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Getting Started

1 • WELCOME Arena

1 • WELCOME Arena Help); text you are asked to type is shown in Courier Bold (for example, in this field, type Work Week), and dialog box and window button names are shown in bold (for example, click OK). Explore our examples Arena is accompanied by a number of sample models that illustrate many of the commonly used approaches for capturing the essence of a variety of systems. For a list of Arena’s examples, go to Help > Arena Help. On the Contents tab, choose Model Building Basics, and then select Viewing Arena Example Models. Get help Online help is always at your fingertips! Arena incorporates the latest in help features, including What’s This? help that displays a brief description of fields in dialog boxes, context-sensitive help on menu and toolbar buttons, and a help button on each of Arena’s modules. See the Arena Help table of contents and index for a list of all help topics. Use the Smarts library As you craft models of your own processes, use our Smarts library to explore how to best use Arena. This suite of tutorial models covers topics ranging from modeling resources to animation techniques. The library is organized into categories to help you find the right model with ease. When you’re wondering how to take the next step in your model, browse the Smarts library for a ready-made solution. For a list of categories and their related Smarts, go to Help > Arena Help. On the Contents tab, first click Model Building Basics, and then Learning Arena with Smart Files. Get phone support Rockwell Automation provides full support for the entire Arena family of products. Questions concerning installation, how modules work, the use of the model editor, and the use of the software are handled by technical support. ARENA TECHNICAL SUPPORT INCLUDES: • (for users on active maintenance) a technical support hotline and e-mail address staffed by full-time, experienced professionals • help with installation problems or questions related to the software’s requirements • troubleshooting • limited support regarding the interaction of Arena with other programs 3

GETTING STARTED WITH ARENA • support of the Arena Object Model, which is used in Microsoft Visual Basic for Applications If you call the support line (1.440.646.3434 (options 3 & 7) for calls originating in the U.S/Canada), be at your computer and be prepared to give the following information: • the product serial number • the product version number • the operating system you are using • the exact wording of any messages that appeared on your screen • a description of what happened and what you were doing when the problem occurred • a description of how you tried to solve the problem International technical support is provided by the global representatives. For contact information on the representative nearest you, visit the Global Partners page on www.ArenaSimulation.com. Get Web support In addition to phone support, the Rockwell Automation Customer Support Center offers extensive online knowledgebases of technical notes and frequently asked questions for support of non-urgent issues. These databases are updated daily by our support specialists. The knowledgebase contains numerous Rockwell Automation products. Remember to search using Arena and any other appropriate descriptors as the search field criteria. Go to http://rockwellautomation.custhelp.com/ to sign up for online support. If you can’t find the answer you need, contact your local representative or Arena technical support. Refer to the Arena Web site The Arena Web site provides a collection of brief “how-to” videos and FAQ topics that may be of assistance to you. This material and more is available through the Tools and Resources tab of www.ArenaSimulation.com. Get training Do you need training? Rockwell Automation offers a standard training course consisting of lectures and hands-on workshops designed to introduce you to the fundamental concepts of modeling with Arena. We also offer customized training courses designed to meet your specific needs. These courses can be held in our offices or yours, and we can accommodate one to 4

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