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9 months ago

CS_THOMAN_GR02_PGTC

The KPI

The KPI AKPIorKeyPerformanceIndicatorisameasurablevaluethat demonstrateshoweffectivelyacompanyisachievingkeybusiness objectives. TheKeyPerformanceIndicatorsthathavebeenusedtoelaborate theprojecthavebeenselectedaccordingtoeachdecision: THEASIANEXPANSION RecreationoftheGermanshop: Marketshare(Increasein)revenues Marketvolume ThomannWarehouseModelImplementation: Inventoryturnover Erorratio ThomannProfessionalServicesImplementation: Customerfeedback Numberofcontracts

The KPI SERVICEIMPROVEMENT Alowinginstalmentpayments: Receivablesturnover Sales Grossprofit Paymentmethodused IntroductionofARandVRtechnologiesfortheonline shop: Websitetraffic Bouncerate Conversionrate Customercentricity,cultureofmetricsandcustomer loyaltyprograms Conversionrate Numberofaccountsopened/closed Customervolume 5starratings Numberofnewsleters/blogsubscriptions Numberoffacebookshares Deliverysystem improvement Deliverytime Returnvolume