28 BUSINESS DAY C002D5556 Tuesday 10 April 2018 Harvard Business Review Tips & Talking Points TALKING POINTS UPS Goes Electric 50: Earlier this year, UPS announced that it would add 50 electric delivery trucks to its fleet in Atlanta, Los Angeles and Dallas. + A Big Year for Digital Health 800: Almost 800 digital health startups were funded last year around the world, according to data from Startup Health Insights. + Workers and Volunteering 90%: Almost 90% of companies that offer workers opportunities to volunteer for various causes see a correlation between participation and increased engagement, according to research from Boston College and the Center for Corporate Citizenship. + Phantom Vibrations 90%: According to a study published in the journal Computers in Human Behavior, 90% of college students said that at times they felt “phantom vibrations” — thinking that their phones were vibrating with a message when they were not. + From the Military to a Company 360,000: Almost 360,000 military veterans leave the American military every year and transition to working in the corporate world. If your employee annoys people, gently point out how If your employee is irritating fellow colleagues, don’t let the behavior go. Start by making your intentions clear — say something like, “I’m always looking for ways to help you grow, and I have some thoughts. When is a good time to talk?” During the discussion, focus on the facts. What exactly is the employee doing, and how is it getting in the way of their success? For instance, if your employee constantly interrupts others, you might say, “In the meeting last Tuesday, you spoke over the end of three people’s sentences.” Then talk about the impact: “I couldn’t hear what they were going to say, which matters to me because everyone needs to feel heard.” Don’t insinuate that the behavior is malicious, or even intentional. Your employee should feel that you’re an ally in helping them grow. Once they’re aware of the behavior, they can begin to change it. (Adapted from “How to Help an Employee Who Rubs People the Wrong Way,” by Rebecca Knight.) Keep team communications brief, but make sure they’re clear We sometimes try to be efficient by using as few words as possible to communicate a message. But a one- or two-line email can waste everyone’s time if colleagues have to decipher the meaning or write back to clarify next steps. Don’t assume that others understand your shorthand. Take the time to communicate in a way that’s ultra-clear, no matter what medium you’re using (or how much of a hurry you’re in). But don’t go too far in the other direction, bombarding your team with messages in an effort to avoid any ambiguity. If you’re clear in your original message, you shouldn’t have to follow up. And definitely avoid abusing multiple channels. No one likes a colleague who texts or calls to ask if you’ve read their message. (Adapted from “How to Collaborate Effectively If Your Team Is Remote,” by Erica Dhawan and Tomas Chamorro-Premuzic.) When your work experience is limited, highlight your strengths When you’re starting out in your career, and have limited work experience, it can be tough to gain credibility. Your coworkers won’t see you as a crucial part of the organization until you prove yourself to be one. Start earning your colleagues’ respect by conveying the value you bring. Think about your strengths: In which areas do you do your best work? What have you been praised for in the past? Don’t forget to consider your personal life—chances are you possess some useful insights because of your geographic or demographic background. For example, if you’re a 20-something and working on a market re- search project, you may have fresh ideas about the best types of questions to ask people your age. This approach of relying on your strengths can be a starting point to building credibility and positive regard in the organization. (Adapted from “How to Gain Credibility When You Have Little Experience,” by Andy Molinksy and Jake Newfield.) c To Get time off to learn a skill, show how it will benefit the company If you want time off from work to develop a new skill — by attending a class, going on a retreat, or participating in a fellowship — you need to make a strong case to your boss. — Start by considering the connection between what you want to learn and the needs of the business. How will your company benefit from your new skill? Can you share the learning with your team? Are there issues at work that you could solve as a result of the training? — Once you’ve answered these questions, prepare for the conversation with your boss. Plot out the best- and worst-case scenarios, and anticipate the questions your boss will ask you. — Your manager may not be the person who approves the request, so do your homework to understand who else is involved in the decisionmaking process, and what they care about. You should be ready to make the case to anyone you need to. (Adapted from “How to Ask Your Boss for Time to Learn New Things,” by Rachael O’Meara.) 2017 Harvard Business School Publishing Corp. Distributed by The New York Times Syndicate Before taking on new projects, evaluate your current ones It’s important to challenge yourself with new projects, but taking on more tasks may require you to let go of others. Constantly evaluate your current slate of projects to know what else you have time for. For each task, ask yourself: Does completing this project still make sense? Am I the right person to work on it? Would it be more realistic to push this project out to another quarter? You can also create a chart to help you quickly assess where each project stands. Include columns for activity name, type of project, time required, professional importance, and the personal satisfaction you get from doing it. Use this data to determine which commitments to hold onto and which to let go of, so you can make room to take on new challenges. Of course, depending on your position, you may not be able to decide what you can stop doing. But if you’ve taken the time to step back and consider the big picture, you’ll at least have the information to discuss what’s possible with your boss and colleagues. (Adapted from “Before You Set New Goals, Think About What You’re Going to Stop Doing,” by Elizabeth Grace Saunders.)
Tuesday 10 April 2018 BUSINESS DAY THE BIG HEART DIGEST In association with Delta State Micro, Small and Medium Enterprises Developement Agency (DEMSMA) 29 Okowa begins moves to turn around seaports in Delta State … Intensifies ‘heart-to-heart’ talk with Deltans at town hall meetings MERCY ENOCH, Asaba IGNATIUS CHUKWU Governor Ifeanyi Okowa briefed the people during his 2018 budget presentation on reforms to boost IGR: The reforms we are undertaking in revenue collection, the plugging of leakages in all revenue sources, as well as the anticipated return of oil producing companies to Delta Seaports in Delta State, Koko and Warri), may soon experience a new lease following moves by the state governor, Ifeanyi Okowa, to revive them for the sake of the economy. This is as the governor has continued to engage the people in heart-to-heart talk on issues relating to the socio-economic development of the state. He has assured of his administration’s commitment to making seaports in the state active. Last week, he and his deputy, Kingsley Otuaro, alongside other top government functionaries, were in Warri North and Warri South local government areas where the dredging of the Koko and Warri sea ports topped discussions. Before now, many prominent citizens of the state had appealed to the federal government to facilitate the revival and utilization of the Warri and Koko ports, saying doing so would reduce the problem of militancy in the oil-rich state. According to them, with proper engagement, the seaports would contribute to the economic benefit of the region and the country at large. Economic watchers believe that if both ports became functional and active, it would revive the economic activities in the state given the volume of oil and gas activities in the area. They believe the ports were the drivers of the Warri economy in the past, and see no reason why vessels should go to Lagos and wait for weeks to discharge their cargo when Warri and Koko ports stay without any economic activity. Now, at the town hall meeting which took place at Warri and Koko, Gov Okowa disclosed that his administration was working with relevant authorities to see that ports were dredged for them to function optimally. Okowa stated his administration’s commitment to ensuring a state where facilities were functional. He also observed that making the sea ports active would bring a lot of benefits to the people, the state and Nigeria as a nation. “The cost of dredging the ports is alarming, but, we are exploring different opportunities for the ports to be functional,” said the governor. Former governor of the state, Emmanuel Uduaghan, who was also present at the meeting, stated that it was important for the ports to be made functional, noting that while Koko has free trade status, “the Koko Port is deep but the channel is shallow.” He also disclosed other efforts by his administration to improve the socio-economic well-being of the people. These included the building of infrastructure, including markets. Okowa assured the people that there would be consistent efforts for portable water to be distributed, and urged the people to embrace the compulsory health insurance scheme. He commended the people for their support for his administration and explained that the town hall meetings provided forums for him to tell the people what his administration was doing and get reactions from them about the achievements of his administration and their expectations. Chairman of Warri South local government area, Michael Tidi, who commended the governor for his approach to governance, thanked him for providing such a veritable platform for the people and other critical stakeholders in the society to meet and interface with the number one citizen of the state. At each of the town hall meetings, people of all walks of life spoke freely; while most of them commended the governor for his numerous achievements, others drew his attention to areas needing more action. About Koko and Koko Port Koko town and port, lies along the Benin River, in the western Niger River. A collecting point for palm oil and kernels as well as timber, it can be reached by vessels of 14-foot (4-metre) draft that navigate the 50-mile (80-kilometre) distance upstream to the port via the Escravos River entrance (opened 1940, on the Bight of Benin) and the Youngtown Crossing. Although its port was eclipsed by Sapele, 20 miles (32 km) upstream, the town still serves as an agricultural trade centre for the Itsekiri people. It was reopened as a port of entry in 1958, and in the late 1970s the government rehabilitated its berths and promoted fishing and shrimp operation in the town. Koko is the administrative headquarters for the Warri North local government area. The population of the town is estimated (2006) at 19,994 while that of the entire local government area is 137,300. Warri and Warri Port Warri is an oil hub in South- South Nigeria and houses an annex of the Delta State Government House. It served as the colonial capital of the then Warri Province. It shares boundaries with Ughelli/Agbarho, Sapele, Okpe, Udu and Uvwie; although most of these places, notably Udu, Okpe and Uvwie, have been integrated to the larger cosmopolitan Warri. Osubi houses an airport that serves the city. Effurun serves as the gateway to and the economic nerve of the city. The name Warri province was once applicable to the part of an area now called Delta State under the Colony and Protectorate of Southern Nigeria. Its boundary in Editorial coordinator’s corner: Understanding Delta’s 2018 fiscal direction: IGR and Statutory allocation State is expected to impact positively on our IGR in the forthcoming year. It is, therefore, our projection to generate the sum of N71.3bn as internally generated revenue in 2018, representing 23.94% of the total projected revenues. The IGR estimates for 2018 is higher than the 2017 approved estimates by N1.1b or 1.67%. Statutory allocation Using the forecast derived from the State’s Fiscal Strategy Paper as a guide, the sum of N178.1bn or 59.73% of projected total revenue for the 2018 fiscal year is expected to come from Statutory Allocation. This amount is more than the sum of N148.9bn projected for the 2017 fiscal year by N29.1bn or 16.35%. The increase is based on the optimism that the current peaceful atmosphere Gov Ifeanyi Okowa (right) and Chairman, Warri South Local Government Area, Michael Tidi at Warri Town Hall Meeting Cross Section at the Warri Town Hall Meeting the Northeast was Sapele/ Udu creek near Ughelli and Aboh, with Forçados River in the Southeast and Jameson Creek in the Southwest which later changed to Delta Province. Warri city is one of the major hubs of petroleum activities and businesses in southern Nigeria. It has a population of over 311,970 people according to the national population census for 2006. The city is one of cosmopolitan cities in southern Nigeria comprising originally of Urhobo, Itsekiri and Ijaw people. Warri is pre- in the Niger Delta region will be sustained and that, with the relative peace being experienced, some of the oil companies who vacated the region will return to the State. It is also our realistic expectation that the gradual improvements the Federal Government has recorded in the agriculture and manufacturing sectors will continue to impact positively on dominantly Christian with mixture of African traditional religions like most of towns in Southern Nigeria. The city is known nationwide for its unique Pidgin English. Movement of goods by sea is through the Nigerian Ports Authority (Delta Ports), mainly for export and import of goods by major companies. Also located on the main Warri riverside are markets and jetties used by local traders, which act as a transit point for local transport and trade. There are local boats used for movement from one location to another. the overall expected returns in the 2018 fiscal year. Other capital receipts/miscellaneous The proposal for Capital Receipts for the 2018 budget has been scaled down from the sum of N64.8bn in the 2017 budget to N37.9bn or 71.09% in 2018. The reduction is hinged on the overriding objective to reduce the loan burden on the State. Delta begins selection of poultry farmers for livestock development The Delta State Government through the Ministry of Agriculture and Natural Resources has commenced the selection of farmers, especially pig and poultry farmers to participate in livestock development programs of the state. A statement signed by the Director of Information, Paul Osahor, stated that the programmes include Pig Multiplication and Farmer Support Programme and Broiler Out-Grower Scheme. According the statement, the objectives of the programmes were to facilitate farmers’ access to critical production inputs and credit, equip farmers with modern and innovative skills required for profitable production and integrate small-scale farmers into the mainstream livestock value chain. It stated that interested farmers were required to have facilities for fattening a minimum of 30 pigs for the Pig Multiplication and Farmer Support Programme and production of at least 1,000 broilers for the Broiler Out-Grower Scheme. The statement added that on selection, the farmers would be given credit in kind and cash after producing credible guarantors who must be civil servants not below salary grade level 12 for small scale farmers and salary grade level 15 for medium scale farmers. Interested farmers, the statement said, were to apply for either of the programmes by collecting application forms from the headquarters of the Ministry of Agriculture and Natural Resources or any of the Area Offices in the 25 local government areas. The statement said that while collection of the form is free-ofcharge, completed application forms must be submitted on or before two weeks.