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100% Real Questions & Correct Answers from Lead2pass B. Neither of the above C. Option 1 only D. Option 2 only Answer: A QUESTION 133 Which one of the following is the BEST description of a service-based service level agreement (SLA)? A. An agreement with an individual customer group, covering all the services that they use B. An agreement that covers one service for a single customer C. An agreement that covers service specific issues in a multi-level SLA structure D. An agreement that covers one service for all customers of that service Answer: D QUESTION 134 Which one of the following activities would be performed by access management? A. Providing physical security for staff at data centers and other buildings B. Managing access to computer rooms and other secure locations C. Managing access to the service desk D. Managing the rights to use a service or group of services Answer: D QUESTION 135 Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle? A. Event management, incident management, problem management, request fulfillment, and access management B. Event management, incident management, change management, and access management C. Incident management, problem management, service desk, request fulfillment, and event management C. Incident management, service desk, request fulfillment, access management, and event management ITIL-Foundation Dumps ITIL-Foundation Exam Questions ITIL-Foundation New Questions Get Full Version ITIL-Foundation Q&As From Lead2pass: https://www.lead2pass.com/itil-foundation.html

100% Real Questions & Correct Answers from Lead2pass Answer: A QUESTION 136 Which of the following activities are performed by a desk? 1. Logging details of incidents and service requests 2. Providing first-line investigation and diagnosis 3. Restoring service 4. Implementing all standard changes A. All of the above B. 1, 2 and 3 only C. 2 and 4 only D. 3 and 4 only Answer: B QUESTION 137 Who is responsible for defining metrics for change management? A. The change management process owner B. The change advisory board (CAB) C. The service owner D. The continual service improvement manager Answer: A QUESTION 138 Which of the following are within the scope of service asset and configuration management? 1. Identification of configuration items (CIs) 2. Recording relationships between CIs 3. Recording and control of virtual CIs 4. Approving finance for the purchase of software to support service asset and configuration management ITIL-Foundation Dumps ITIL-Foundation Exam Questions ITIL-Foundation New Questions Get Full Version ITIL-Foundation Q&As From Lead2pass: https://www.lead2pass.com/itil-foundation.html

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