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100% Real Questions & Correct Answers from Lead2pass Which problem management activity ensures that a problem can be easily tracked and management information can be obtained? A. Categorization B. Detection C. Prioritization D. Escalation Answer: A QUESTION 164 Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented? A. Service level management B. Problem management C. Change management D. Event management Answer: B QUESTION 165 What are the categories of events described in the ITIL service operation book? A. Informational, scheduled, normal B. Scheduled, unscheduled, emergency C. Informational, warning, exception D. Warning, reactive, proactive Answer: C QUESTION 166 Which of the following is the BEST description of a centralized service desk? A. The desk is co-located within or physically close to the user community it serves B. The desk uses technology and other support tools to give the impression that multiple desk locations ITIL-Foundation Dumps ITIL-Foundation Exam Questions ITIL-Foundation New Questions Get Full Version ITIL-Foundation Q&As From Lead2pass: https://www.lead2pass.com/itil-foundation.html

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