Market Leader Intermediate 3rd edition SB

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UNIT 2 •• TRAVEL _Mniiil i Hyatt Hotels )>> (01.9 Listen to Sholto Smith, Area Sales Director for Hyatt Hotels, talking about how the company meets the needs of business travellers. Listen to the first part and tick which of the following he mentions. Location of hotels Good links with Close to the airport underground networks Totally non·smoking Good restaurant Close to client's office Technology Internet Business centre Swimming pool Translation services Free transport to hotel III )>> (01.10 Listen to the second part and complete the notes on the ways hotels are adding value to their guests' stay. Sholto Smith • .... I on a daily basis • Membership to the ........................ ' • Newspapers • Transportation to and from the ... • A shuttle service to: a)the .. b) the .. ......... > in which the client works B )>> (D1.11 Listen to the third part and summarise the future developments in the business travel market that Sholto mentions. Watch the interview on the OVO-ROM. m In groups, discuss what is important for you when staying in a hotel, for either work or pleasure. READING What business travellers want B What factors do you consider when choosing an airline? III Work in pairs. Complete the table below for your article. (You may not be able to answer every point.) Student A: Read the article on page 17. Student B: Read the article on page 134. job nationality travel destinations amount of air travel choice of class choice of airline likes dislikes travel to airport hotel requirements Edmond Moutran Chairmao of Memac 09ilvy & Mather John Cox 16 scanned for Paul Jennings
UNIT 2 •• TRAVEL Counting the ways to bridge the gulf by Jill James As morc carriers open up more routes, travelling to and arollnd the Middle East has never been easier. Edmond Moutran, the 63-year-old 5 Chairman and Chief Executive of Memac Ogilvy & Mather, the multinational advertising and communications company, should know. The Lebanese execut.ive 10 reckons he spends 60% of his working week in the air. 'I spend 200 days in Beirut, 40 days in Dubai, 40 days in Bahrain and 25 in the UK. I also spend one week in each 15 of Cairo, Jordan, Jeddah, Riyadh, Kuwait, Tunis and Algeria. I go to South Africa once a year, Barcelona once or twice a year for conferences and I go to Paris four times a year.' He says his choice of airline is dictated by convenience, but his preference is for Middle East Airlines and its 'new aircraft and equipment, and well-trained, fresh and energetic staff'. His second choice is Gulf Air, with Emirates third, followed by British Airways and Air France. He always travels with his wife. Liliane, who worked with him 30 until very recently, and prefers to travel first class. He also uses business class. He says he will travel economy 'in an emergency' . He uses airline lounges. '1 want 35 good chairs, plenty of newspapers and television. Airlines that spend millions on decor and have uncomfortable 40 chairs really need to look at themselves.' 'MEA gets me a car to the airport and they open a special counter for me as an individual,' he says. 'Staff take your boarding pass. check you in and walk you through to the lounge. 45 The airline saves me abollt an hour of standing in line. It shows real respecl. You don't really get this extraspecial treatment on other airlines. With MEA, it's the whole process 50 - that's why I'm so loyal to them.' So what annoys him most about Hying? 'The attitude of crew and staff sometimes,' he says. 'If they're tired of their jobs, they should 55 give il up. I also dislike the casual attitude of ground staff. Employees should be trained to cope with customers who have problems.' Mr Moutran says that problems with 60 ground staff are one of the reasons he hales (ravelling to the US. 'No one 4 ever has time 10 answer a queslion there,' he says. He also doesn't like the lack of openness shown by airlines 65 when there are problems and delays. B In pairs, share information about the two articles. Compare the attitudes of the two travellers. Whose point of view is closest to yours? m Match the sentence halves to complete the definitions of the words in bold. 1 Peak travel happens a) a change to a better seat or level of service. 2 When you check in, b) a room in a hotel/airport where people can sit and relax. 3 Frequent-flyer points are c) a card you must show in order to get on a plane. 4 An upgrade is d) all the people who work at an airport, but not the pilots or cabin crew. S A lounge is e) awarded by airlines to reward customer loyalty. 6 A boarding pass is f) at times when the largest number of people are travelling. 7 Ground staff are g) you go to desk at a hotel/airport to say you have arrived. D Complete the text with the phrases from Exercise D. I don't always pay a lot of money and I try to avoid ............ ' . However, I do travel a lot, earn ............ ' and usually gel an . ....... . . . ) to first class. The airline gets me a car to the airporl. I am met by helpfui.... . ' . They take my ...... . .. . . > and help me ..... . . . . .. . '. Then they take me to the . . ....... .. 7, where I read the newspapers. scanned for Paul Jennings 17
Page 1 and 2: i 3rd Edition Intermediate Business
Page 3 and 4: CONTENTS DISCUSSION TEXTS LANGUAGE
Page 5 and 6: INTRODUCTION What is in the units?
Page 7 and 8: Brand management UNIT 1 •• BRAN
Page 9 and 10: UNIT 1 •• BRANDS Restless pursu
Page 11 and 12: UNIT 1 •• BRANDS Ta king part i
Page 13 and 14: ARKETING STRATEGIE FOR EUROPE - OPT
Page 15: VOCABULARY British and American Eng
Page 19 and 20: UNIT 2 •• TRAVEL SKILLS Telepho
Page 21 and 22: Hotat Pf"obtart'l Last Thursday, I
Page 23 and 24: UNIT3 •• CHANGE Describing chan
Page 25 and 26: B Without looking back at the artic
Page 27 and 28: UNIT 3 •• CHANGE Ii )>> CDl.17
Page 29 and 30: UNIT3 •• CHANGE $ C01.18 Scott
Page 31 and 32: You are all attending a conference
Page 33 and 34: UNIT A •• REVISION SKILLS Compl
Page 35 and 36: UNIT A •• REVISION Cultures: So
Page 37 and 38: UNIT 4 •• ORGANISATION Company
Page 39 and 40: UNIT 4 •• ORGANISATION m Match
Page 41 and 42: UNIT 4 •• ORGANISATION SKILLS S
Page 43 and 44: UNIT 4 •• ORGANISATION Work in
Page 45 and 46: UNIT 5 •• ADVERTISING II Which
Page 47 and 48: UNIT 5 •• ADVERTISING II Find a
Page 49 and 50: UNIT 5 •• ADVERTISING SKILLS St
Page 51 and 52: UNIT 5 •• ADVERTISING You are m
Page 53 and 54: UNIT 6 •• MONEY Financial terms
Page 55 and 56: UNIT 6 •• MONEY Kieran Prior: G
Page 57 and 58: SKILLS Dealing with figures USEFUL
Page 59 and 60: UNIT 6 •• MONEY )>> C01.41 List
Page 61 and 62: You work for a large multinational
Page 63 and 64: UNIT B •• REVISION WRITING Put
Page 65 and 66: UNIT B •• REVISION 2 Complete t
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_mWiil! Cultural differences • so
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_M"IiI! Culture shock UNIT 7 ••
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UNIT 7 •• CULTURES Il })) C01.4
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UNIT 7 •• CULTURES >l) CD2.3 Ro
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UNIT 8 •• HUMAN RESOURCES VOCAB
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UNIT 8 •• HUMAN RESOURCES Artic
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UNIT 8 •• HUMAN RESOURCES SKILL
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Education: Finished secondary schoo
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UNIT 9 •• INTERNATIONAL MARKETS
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An Argentinian exporter is negotiat
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G Sven Selig travels to Brazil Sven
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UNIT C •• REVISION , To: ) I J
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UNIT C •• REVISION 9 Internatio
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_join\il'M Right or wrong look at t
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UNIT 10 •• ETHICS D Read the ar
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UNIT 10 •• ETHICS SKILLS Consid
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UNIT 10 •• ETHICS Discussion to
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UNIT 11 •• LEADERSHIP II Comple
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UNIT 11 •• LEADERSHIP D Without
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UNIT 11 •• LEADERSHIP III What
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UNIT 11 •• LEADERSHIP Franco Ro
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UNIT 12 •• COMPETITION rJ There
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UNIT 12 •• COMPETITION D Match
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___ ji!i!t Negotiating UNIT 12 •
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Quantity Product features Unit cost
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CULTURAL AWARENESS .. COMMUNICATION
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UNIT 0 •• REVISION Dear Mr Patt
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UNIT 0 •• REVISION 2 Complete t
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WRITING FILE E-mails To: tom.hunt@
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WRITING FILE Action minutes For mos
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WRITING FILE Summaries When you sum
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How to play THE SOCIAL·CULTURAL GA
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ACTIVITY FILE 2 Travel. Case study.
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ACTIVITY FILE 8 Human resources, Re
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ACTIVITY FilE 11 leadership. Case s
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ACTIVITY FILE 4 Organisation, Skill
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ACTIVITY FILE 11 leadership, Case s
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ACTIVITY FILE 6 Money, Case study,
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GRAMMAR REFERENCE II Past simple an
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GRAMMAR REFERENCE II Modal verbs II
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GRAMMAR REFERENCE m Relative clause
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AUDIO SCRIPTS R/D/T Yeah. True. e M
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AUDIO SCRIPTS CDl TRACK 20 0= JAMES
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AUDIO SCRIPTS IUght, that's ali i h
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AUDIO SCRIPTS 7 When I visited Chin
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AUDIO SCRIPTS C02 TRACK 13 (I = INT
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AUDIO SCRIPTS At times, they r:'lis
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AUDIO SCRIPTS For example, one of o
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GLOSSARY banner ad n. [C] an advert
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GLOSSARY downturn n. [C, U] the par
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GLOSSARY loan n. [C] money borrowed
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GLOSSARY real estate n. Am£[U] 1 l
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GLOSSARY 2 take something on: to ag
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Market Leader Intermediate 3rd edition SB

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