10.04.2018 Views

Sample of Management Research Paper

Howdy! take a look at this professional sample of management research paper. To get more visit https://www.professionalessaywriters.com/sample-on-management-research-paper/

Howdy! take a look at this professional sample of management research paper. To get more visit https://www.professionalessaywriters.com/sample-on-management-research-paper/

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

In this regard, it is very important for the various players in the<br />

customer service industry to maintain customer service policies. A<br />

strong customer service policy will determine the success <strong>of</strong> the<br />

businesss.The implementation <strong>of</strong> these policies should be based on<br />

procedures that encourage strong relationships with customers<br />

but at the same time able to protect the interests <strong>of</strong> the<br />

establishment. This is a simple way <strong>of</strong> ensuring customer loyalty.<br />

1 . 1 U s a g e o f c u s t o m e r<br />

s e r v i c e p o l i c i e s<br />

In the hospitality industry, a customer expects that the moment<br />

they walk in, there is a certain level <strong>of</strong> service to be <strong>of</strong>fered. It is<br />

important that the customer understands this very well and there<br />

is no better way to spell it out than in the customer service policy.<br />

Basically, a customer service policy states the company’s details,<br />

including contact details and customer service contacts. It spells<br />

out the roles <strong>of</strong> the staff and the level <strong>of</strong> courtesy that is expected<br />

<strong>of</strong> them towards the customers. Good staff training in customer<br />

service ensures the success <strong>of</strong> the implementation <strong>of</strong> the customer<br />

service policies.<br />

Customer service policies create value for the customers by<br />

anticipating and managing their expectations as well as<br />

demonstrating the ability and responsibility to satisfy customer<br />

needs. Customers are key to the existence <strong>of</strong> any business. As<br />

such, it is important that the staff and management <strong>of</strong> the<br />

premises strive to deliver high quality service that will ensure<br />

ultimate customer satisfaction. In the highly competitive

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!