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xmlguide

Transact XML

Transact XML 102 www.silverpop.com 1-866-SILVPOP (745-8767) © 2012 Silverpop Systems Inc. All rights reserved.

Transact XML Maintenance About Maintaining Transact XML This section contains important information about how Transact operates, maintains Engage databases, and we also offer some basic troubleshooting information. • Transact / Engage synchronization times • Engage Database maintenance by Transact Transact / Engage Synchronization Times Transact and Engage are independently operating programs and servers. Transact uses Engage databases, Engage Mailing Templates, Engage Automated Messages, and Engage Tracking. To do so, you must synchronize the information between the two programs. Changes to VMTA Retrieval VMTAs are retrieved in the following order: 1. Database 2. User 3. Organization Changes in Engage If you make a change in Engage, such as adding a database, changing a Template, creating an Automated Message, or adding an IP address for submitting XML documents, allow up to 20 minutes for Transact to become aware of these changes. Submitting Information Using XML Information submitted through the XML Submit document synchronizes with Engage after a short time. Engage then adds the data to the database, and tracks the hyperlinks through this mechanism. After submitting information through the XML Submit document, allow up to one minute for the information to synchronize with Engage. Note: If a contact receives an email and clicks a hyperlink before synchronization has occurred, the link will work, but Engage will not track it. 103 www.silverpop.com 1-866-SILVPOP (745-8767) © 2012 Silverpop Systems Inc. All rights reserved.