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A30-user-manual

13 Warranty Your phone

13 Warranty Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months (1) from the date of purchase as shown on your original invoice. Batteries (2) and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months (1) from the date of purchase as shown on your original invoice. In case of any defect of your phone which prevents you from normal use thereof, you must immediately inform your vendor and present your phone with your proof of purchase. If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality. This warranty covers the cost of parts and labor but excludes any other costs. This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation): - Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used; (1) The warranty period may vary depending on your country. (2) The life of a rechargeable phone battery in terms of conversation time, standby time and total service life, will depend on the conditions of use and network configuration. Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your phone during the first six months after purchase and for approximately 200 more recharges. - Connection to any equipment not supplied or not recommended by TCL Communication Ltd.; - Modification or repair performed by individuals not authorized by TCL Communication Ltd. or its affiliates or your vendor; - Modification, adjustment or alteration of software or hardware performed by individuals not authorized by TCL Communication Ltd.; - Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation… Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered. There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited to commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law. Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you. 97 98

14 Troubleshooting Before contacting the service center, you are advised to follow the instructions below: • To have optimal operation, fully charge the battery. • To improve the phone’s performance, remove unnecessary files or apps on your phone. • To update your system software, use the System Updates command in your phone’s settings. • To set your phone to factory default, use the Backup & Reset in the phone’s settings. All your phone data will be lost permanently. It is strongly advised to fully back up your phone before resetting. My phone can't be switched on • When the phone can't be switched on, charge for at least 10 minutes to ensure the minimum battery power needed. Then switch it on again. My phone has not responded for several minutes • If your phone doesn’t respond, turn off your phone by pressing and holding the Power key until it turns off and then restart it again. • If your phone has a removable battery, remove the battery and re-insert it, then restart the phone. My phone turns off by itself • When your phone turns off by itself, make sure that the Power key is not accidentally pressed. • Check the battery charge level. • Check your phone’s settings for turning off the phone at a certain time. • If it still doesn't work, Factory reset the phone via the Backup & reset in the phone’s Settings. Make sure you have backed up your data. My phone can't charge properly • Make sure that you are using the proper charger that comes with the phone. • If your phone has a removable battery, make sure that your battery is inserted properly and the battery terminal makes a good contact with the phone. It must be inserted before plugging in the charger. • Make sure that your battery is not completely discharged; if the battery power has been discharged for a long time, it may take around 10 minutes to display the battery charging indicator on the screen. • Make sure that charging is carried out under normal conditions (0°C (32°F) to 55°C (131°F)). • When abroad, check that the voltage input is compatible. • Check that the charging port is secured or it’s not damaged. My phone can't connect to a network or "No service" is displayed • Try connecting to the network by moving to another physical location. • Verify the network coverage with your carrier in your current area. • Check with your carrier that your SIM card is valid. • Make sure your phone’s setting is not in airplane mode. • If you are away from your carrier’s network, you may need to enable roaming in the phone’s settings to connect to other network. Roaming charges may apply. My phone can't connect to the internet • Make sure that Cellular Data internet service is available in your wireless service plan. • Check your phone's settings. Make sure Cellular Data is enabled or Wi-Fi connected. 99 100

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