8 months ago

Shining Examples of Successful CRM Software Use in the Energy Sector

In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.


OLYMPIAPARK, MUNICH Olympiapark is one of the most impressive and popular places in Munich. Having been built for the Olympic Games in 1972, you can now find several important constructions of the Bavarian capital. © - franke182 14

Specific individual data and flexible mass data processing with EVI APPLICATION FIELDS AND BENEFITS TeleSon sales: Our sales partners are our capital Short reaction times, solution-oriented responses and the highest flexibility shape the business and sales success of Teleson. We have high expectations of both our interaction with sales partners and our IT systems. The central management of master and contact data as well as CURSOR's document management combined with the possibility of maintaining our custom processes (e.g. sales tools or group memberships) provide our staff with a compact overview at any time and allow them to retrieve individual customer-specific details. In addition, we use EVI to depict and implement our processes which are a major element of our quality management. TeleSon energy: Our customers at the centre of our service The sister company will implement EVI in the near future. The campaign management tool will be the basis for our information policy within customer service. TELESON VERTRIEBS GMBH FACTS (2016) • nLocated in: Munich • nCustomers: 100,000 (are managed with EVI) • nRevenue: 77.6 million € • nStaff: 80 • nEVI in use since: 2017 • nWebsite: »A good company can work professionally without specific tools but it takes the right tools to make it even more professional. Welcome, EVI!« Dieter Johns Authorised Officer and Internal Sales Director TeleSon Vertriebs GmbH 15 15