Shining Examples of Successful CRM Software Use in the Energy Sector
In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.
In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.
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Customer-orientation thanks to<br />
structured bus<strong>in</strong>ess processes<br />
APPLICATION FIELDS AND BENEFITS<br />
AZIENDE INDUSTRIALI DI LUGANO (AIL) SA<br />
Market<strong>in</strong>g campaigns<br />
EVI helps us to control our market<strong>in</strong>g campaigns.<br />
All <strong>in</strong>volved employees complete <strong>the</strong>ir tasks,<br />
everyone has immediate access to relevant<br />
<strong>in</strong>formation and is able to track results <strong>in</strong> order to<br />
reach campaign goals.<br />
End-to-end sales process<br />
EVI supports <strong>the</strong> sales staff with an end-to-end<br />
<strong>of</strong>fer process. With BPM, <strong>of</strong>fers are created quickly<br />
and pr<strong>of</strong>essionally. An overview as well as details <strong>of</strong><br />
specific sales processes are available at any time.<br />
Thus, sales goals can be reached efficiently.<br />
Satisfied customers<br />
Structured processes and transparent <strong>in</strong>formation<br />
lead to a high-quality customer service.<br />
AIL is a customer <strong>of</strong> our VIP-partner<br />
FACTS (2016)<br />
• nLocated <strong>in</strong>: Muzzano (Lugano),<br />
Tic<strong>in</strong>o, Switzerland<br />
• nCustomers: 112,000<br />
• nRevenue: 299 million CHF<br />
• nStaff: 360<br />
• nEVI <strong>in</strong> use s<strong>in</strong>ce: 2015<br />
• nWebsite: www.ail.ch<br />
»EVI is sector-specific, very flexible and facilitates <strong>the</strong> creation <strong>of</strong><br />
processes for a 360 degree customer-orientation.«<br />
The EVI-project-team: Maurizio Togni (TM.RESULTS),<br />
Frank Peper (IFS Italia), Marco Bigatto (AIL), Thomas Rühl<br />
(CURSOR), Franco Voci (AIL), Marc Aretz (IFS Italia).<br />
Miss<strong>in</strong>g: Stefano Falconi (AIL).<br />
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