6 months ago

Shining Examples of Successful CRM Software Use in the Energy Sector

In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.


STAATSSPARKASSE, LUXEMBOURG The state's savings bank was founded per law in 1856. The building is constructed in historicism style and mimics the early French Renaissance. The most striking element is the polygonal 46 metre high tower. © Stadt Luxemburg 20

EVI is the centre of all processes for our market-oriented contracting APPLICATION FIELDS AND BENEFITS LUXENERGIE S.A. Process management EVI is the centre of all business processes for our market-oriented contracting. Processes are structured and partly automated by means of standardized workflows. At LuxEnergie, the whole company works with EVI. Every employee has fast access to all relevant data. Document management The high integration density would not be possible without the BPM-integrated document management. Numerous letters and faxes reach and leave the LuxEnergie headquarters on working days. The front office scans incoming and outgoing post, which is then linked and archived according to several criteria such as relevant projects, headquarters, companies or people. This process is partly automated thanks to a data matrix on our documents. FACTS (2016) • nLocated in: City of Luxembourg, Luxembourg • nCustomers: 500 • nRevenue: 45 million € • nStaff: 90 • nEVI in use since: 1998 • nWebsite: »The CRM-solution is a key element of our company and process organization. We were able to realize a holistic concept of corporate management thanks to EVI.« Paul Weis CEO LuxEnergie S.A. 21 21