8 months ago

Shining Examples of Successful CRM Software Use in the Energy Sector

In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.


CASTLE STOLBERG The symbol of the city Stolberg is enthroned on a limestone rock right at the historical centre. It was built by the knight Reinardus of Stalburg who is also name giver to the city. © - Dan Race 22

The CURSOR-App optimally supports our sales force APPLICATION FIELDS AND BENEFITS EWV ENERGIE- UND WASSER-VERSORGUNG GMBH Extension of business customer processes Offers can be created and sent within a few minutes by means of the smooth offer process that is integrated in the system landscape. BPM processes with user guidance BPM is essential to simplify complex workflows and to manage automatically generated activities. CURSOR-App supports sales force The mobile data connection offers optimal support to our sales force during fieldwork. The employee is provided with all information and can, therefore, advise customers as well as possible. CURSOR-Analytics Sales management with just a few clicks – thanks to CURSOR-Analytics, we can optimally concentrate on the offers and contracts of our customers to react quickly and on point. FACTS (2016) • nLocated in: Stolberg (Rhineland) • nCustomers: 185,000 • nRevenue: 265 million € • nStaff: 458 • nEVI in use since: 2003 • nWebsite: »Sales processes are pushed forward thanks to the transparency, compatibility and high adaptability of EVI!« Thomas Henn and Sandra Britz EWV Energie- und Wasser-Versorgung GmbH 23 23