8 months ago

Shining Examples of Successful CRM Software Use in the Energy Sector

In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.

Shining examples of successful CRM softwa Business success does not come by itself – quite the contrary. One key factor is choosing the right tools since the speed and efficiency of business processes are very important for customer and staff satisfaction. Strategically, there is an increasing trend in the energy industry to turn customers into partners. With the wide range of production and consumption options, the goal is to satisfy the customer with previous and new offers. CRM connects present and future business areas – a cornerstone for customer-oriented offers and synergies within the energy company. In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/ TINA as a tool for strategic customer orientation. We would like to extend our sincere thanks to all of our customers who have contributed to this journey. We hope you enjoy reading this brochure, and are happy to provide you with the contact information of the people cited in your travel destinations. Yours faithfully, The CURSOR managing board (from left) Jürgen Heidak Consulting Thomas Rühl Finances Stefan-Markus Eschner Technology & Innovation Jürgen Topp Distribution 2

e use in the energy sector EVI – THE CRM FOR UTILITIES EVI is the CRM solution for sales, marketing and service in the energy sector. The industry solution supports all communication and information processes of utility companies. With EVI, you can manage all business areas and customer groups. TINA – THE CRM FOR GRID MANAGEMENT TINA is the platform for grid-specific business processes of distribution and transmission system operators. As an industry solution, TINA supports the wide range of communication and information processes in grid management. Technical and business information is bundled to save time and to reduce costs. WHAT DO WE STAND FOR? FOR CRM. We would like to be your competent, reliable and fair partner. To us, CRM is more than a term – it is our philosophy; your benefit is the centre of our thoughts and actions. This is reflected in our mission: Together. Thrilling. Thriving. Successfull EVI/TINA installations, route-optimized with CURSOR-Geoanalysis Further successfull EVI/TINA installations 3 3