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Shining Examples of Successful CRM Software Use in the Energy Sector

In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.

DORTMUNDER U ©

DORTMUNDER U © fotolia.de – ArTo The listed former high-rise-storehouse and fermenting room of the Union brewery of Dortmund now serves as a centre for art and creativity. 34

TINA ensures transparency across all branch offices of Amprion APPLICATION FIELDS AND BENEFITS AMPRION GMBH, MAIN GRID CONTROL CENTRE Controlling customer data On desktop and mobile devices, TINA provides users from all branch offices with technical and gridrelated data and documents of the Amprion grid customers. For example, TINA ensures a systematic storage of information about grid connection, contracts and contact persons. Customer communication Thanks to an efficient management of customer data in TINA, personalized serial actions, mailings, newsletters, etc. are sent in very little time. TINA also supports the planning and follow-up stages of these actions. Efficiency in focus TINA helps to optimize processes such as price adjustment and prognosis. The menu navigation is customized for Amprion users, and pre-filled documents are provided. This way, processes have accelerated and the data quality has increased. FACTS (2016) • nLocated in: Dortmund • nGrid territory: 79,200 km 2 • nRevenue from grid business: 2.2 billion € • nStaff: 1,250 • nTINA in use since: 2011 • nWebsite: www.amprion.net »We appreciate the extensive options to adjust TINA to our individual needs.« Andreas Hinni Director of Services Amprion GmbH 35 35