Shining Examples of Successful CRM Software Use in the Energy Sector

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ADOLFSTURM, FRIEDBERG © fotolia.de – laguna35 The 58-meter-high keep of the former imperial castle was built around 1350. Today, it is the landmark of Friedberg. From the viewing platform, visitors can enjoy a bird's-eye view over the Wetterau, the Taunus, the Vogelsberg and Frankfurt. 40
EVI is the turbocharger for our business processes APPLICATION FIELDS AND BENEFITS OVAG ENERGIE AG SLP processes accelerated Processes such as offers, move-ins, move-outs or meter readings are managed efficiently in EVI thanks to a great degree of automization and targeted user guidance. RLM offer at the touch of a button By means of a seamless integration of all required programmes, a RLM offer is created quickly at the touch of a button. This and other integrations enable us to offer our consumption meter customers optimal service. Overview kept With our integrated sales reporting, we always keep an overview and are informed and supported on all levels. Cross-departmental use Our marketing, sales and customer service staff works with EVI and profits from the quick and transparent availability of all information required in the daily business. FACTS (2016) • nLocated in: Friedberg (Hesse) • nCustomers: ca. 210,000 • nRevenue: 311.5 million € • nStaff: 93 • nEVI in use since: 2003 • nWebsite: www.ovag-energie.de »EVI and CURSOR-BPM make optimal customer service and efficient process management possible.« The EVI team: Steffen Müller, Holger Ruppel, Andreas Zinn ovag Energie AG 41 41
Page 1 and 2: Shining examples of successful CRM
Page 3 and 4: e use in the energy sector EVI - TH
Page 5 and 6: Flexibility and efficiency in busin
Page 7 and 8: TINA helps us to master the increas
Page 9 and 10: Successfull management for energy a
Page 11 and 12: EVI supports the interaction with o
Page 13 and 14: EVI increases the digital service c
Page 15 and 16: Specific individual data and flexib
Page 17 and 18: Customer-orientation thanks to stru
Page 19 and 20: 10 years EVI at ZEAG - a success st
Page 21 and 22: EVI is the centre of all processes
Page 23 and 24: The CURSOR-App optimally supports o
Page 25 and 26: Effective offer management and quic
Page 27 and 28: Consistent sales processes and comf
Page 29 and 30: WSW counts on processes - generated
Page 31 and 32: Open Grid designs its processes EVI
Page 33 and 34: EVI turns the processes at innogy i
Page 35 and 36: TINA ensures transparency across al
Page 37 and 38: Specifically addressing target grou
Page 39: p Optimal sales support in the B2B
Page 43 and 44: Efficient process support in the re

Shining Examples of Successful CRM Software Use in the Energy Sector

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