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Shining Examples of Successful CRM Software Use in the Energy Sector

In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.

ADOLFSTURM, FRIEDBERG ©

ADOLFSTURM, FRIEDBERG © fotolia.de – laguna35 The 58-meter-high keep of the former imperial castle was built around 1350. Today, it is the landmark of Friedberg. From the viewing platform, visitors can enjoy a bird's-eye view over the Wetterau, the Taunus, the Vogelsberg and Frankfurt. 40

EVI is the turbocharger for our business processes APPLICATION FIELDS AND BENEFITS OVAG ENERGIE AG SLP processes accelerated Processes such as offers, move-ins, move-outs or meter readings are managed efficiently in EVI thanks to a great degree of automization and targeted user guidance. RLM offer at the touch of a button By means of a seamless integration of all required programmes, a RLM offer is created quickly at the touch of a button. This and other integrations enable us to offer our consumption meter customers optimal service. Overview kept With our integrated sales reporting, we always keep an overview and are informed and supported on all levels. Cross-departmental use Our marketing, sales and customer service staff works with EVI and profits from the quick and transparent availability of all information required in the daily business. FACTS (2016) • nLocated in: Friedberg (Hesse) • nCustomers: ca. 210,000 • nRevenue: 311.5 million € • nStaff: 93 • nEVI in use since: 2003 • nWebsite: www.ovag-energie.de »EVI and CURSOR-BPM make optimal customer service and efficient process management possible.« The EVI team: Steffen Müller, Holger Ruppel, Andreas Zinn ovag Energie AG 41 41