6 months ago

Shining Examples of Successful CRM Software Use in the Energy Sector

In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.


ST. GEORGSBRUNNEN, FRIEDBERG The well made of red Main sandstone was built in 1738. The reference to Saint George, the patron of all knights, is typical in light of the history of Friedberg's castle as home to the chivalric order of the Middle Rhine. In the background: Castle church and Adolfsturm © - Frofoto 42

Efficient process support in the regulated grid business APPLICATION FIELDS AND BENEFITS OVAG NETZ AG As a grid operator, we have various types of relationships: Creating grid contracts with suppliers, connectees, connection users and feeders had always been difficult and time-consuming because we had to access several different data sources. Today, TINA is the central working platform at ovag Netz AG in the departments of metering, billing, connection planning/documentation and grid operation. Among other things, all contracts concerning grid access are created with TINA. All information, such as device, access, customer data and contacts, are uniformly available in the entire company. Thanks to TINA, the speed and quality of our work processes have increased significantly. We also use TINA for various data compilations and reports (such as metering points and grid connections per voltage level) to fulfil the publication and accountability obligations. With more than 10,000 plants, the monthly Renewable Energy LAW (EEG) master data report, for example, would be hardly feasible without TINA. FACTS (2016) • nLocated in: Friedberg (Hesse) • nMetering points: ca. 240,000 • nRevenue: 238.9 mio. € • nStaff: 330 • nTINA in use since: 2005 • nWebsite: »For ovag Netz AG, TINA is one of the most important tools in the regulated grid market which is subject to everincreasing requirements.« Markus Zimmer Grid Usage and Grid Management ovag Netz AG 43 43