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Shining Examples of Successful CRM Software Use in the Energy Sector

In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.

HÄNDEL-DENKMAL, HALLE

HÄNDEL-DENKMAL, HALLE (SAALE) The memorial of the city's most famous resident Georg Friedrich Händel is located at the centre of the marketplace. It was inaugurated in 1859 on the occasion of his 100 th death anniversary. © fotolia.de - FSEID 6

TINA helps us to master the increasing demands of the energy industry APPLICATION FIELDS AND BENEFITS ENERGIEVERSORGUNG HALLE NETZ GMBH TINA is our master data-managing system for grid connections, device management and contract management. Fast execution of processes The consequent use of workflows for processes according to the legal standards GPKE, GeLi-Gass, MPES, WiM and for the house connection procedure allow a fast execution. System breaches and information loss are prevented thanks to the inclusion of the whole process chain – beginning with the request to establish a grid connection by the customer (connectee), via the metering installations until the grid use contract is finalized. The installation of CURSOR-BPM has opened up new possibilities to automate and manage processes. FACTS (2016) • nLocated in: Halle (Saale) • nCustomers: 203,447 • nRevenue: 123,313 € • nStaff: 312 • nTINA in use since: 2011 • nWebsite: www.netzhalle.de »There is nothing TINA is not already able to do or that we cannot realize.« Thomas Zogbaum, Ralf-Gerwald Dölle, Denis Vattes, Fanny Förster (from left) Energieversorgung Halle Netz GmbH 7 7