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Eastbourne 2018

YOUR Accommodation We

YOUR Accommodation We have the perfect accommodation for your stay. See pages 42-52 to view our accommodation guide including hotels and guest accommodation, self-catering apartments and our campsite guide. LOCATION, LOCATION, LOCATION Use the map reference key found at the top right of most advertisements featured in this Guide with the Resort Map on pages 40-41 to find your perfect accommodation location. THE CUMBERLAND HOTEL 34-36 Grand Parade, Eastbourne, BN21 3YT T: 01323 730342 E: reservations@hotelcumberland.co.uk www.hotelcumberland.co.uk HOLIDAY INSURANCE Wonderful position on Eastbourne’s seafront opposite the Bandstand. • 72 en-suite rooms, some with sea views and shared balconies • Lift • Disabled Room • Walking distance to theatres, town centre and conference venues • Breathtaking views from Sun Lounge and Restaurant • One of the largest ballrooms in Eastbourne, ideal for all celebrations and dance holidays • Wifi • Licensed for Weddings/Civil Ceremonies Contact: Reservations From £110 - £200 prpn | 72 rooms Even when travelling in the UK we recommend that you arrange holiday insurance for your stay. COMPLAINTS ADVICE In the unlikely event of having to complain about your accommodation, bring your concern to the attention of the management or proprietors at the time. If the problem remains unresolved, please contact the Accommodation Manager (details below); or Eastbourne Hospitality Association (if the establishment is a member). ACCOMMODATION MANAGER Eastbourne Borough Council. Postal Address: Tourism & Enterprise, College Road, Eastbourne, East Sussex BN21 4JJ Tel: 01323 415435 Email: accommodation@lewes-eastbourne.gov.uk PARKING Parking controls operate within some town centre areas and the seafront. Please ask your accommodation provider if your chosen accommodation is within the controlled area and what arrangements they have in place. You will be able to purchase permits from your accommodation provider. See www.eastsussex.gov.uk/roadsandtransport/parking/ permits/eastbourne for more information. 38 EASTBOURNE The Sunshine Coast SR G3 ACCESSIBILITY All accommodation advertisements displaying the AF symbol have Accessible Facilities. Please contact accommodation providers directly, prior to booking, to ensure they are able to meet your specific requirements. If you would like to receive a copy of the Access Guide, please contact us on 01323 415435 or email: accommodation@leweseastbourne.gov.uk or see VisitEastbourne.com/accommodation to find accessible and disabled friendly accommodation and view the Access Guide online. From dietary requirements to braille signs and access ramps, each hotel, B&B or self-catering business found on this link displays a special accessibility checklist to help you find the right accommodation for your holiday. For further information also see www.eastbourneaccessgroup.org.uk KEY TO FACILITIES (used in the bottom panel of all advertisements) HOTELS, GUEST ACCOMMODATION AND SELF CATERING G New Changing Places has installed a brand new, state of the art facility for users with additional needs who cannot use standard accessible toilets. The facilities provide a height adjustable changing bench, a tracking hoist system, a screen to allow extra privacy and enough space for the user and up to two carers. Facilities can be found next to Eastbourne Bandstand on the Middle Grand Parade and Eastbourne Arndale Shopping Centre. Accessible by public transport Broadband/Internet access DVD/VCR Satellite TV in room Baby sitting Children welcome (min age) Family rooms available Cots available Highchair available Ground Floor bedrooms Lift Accessible Facilities Suitable for disabled Licensed Café/Restaurant on site Breakfast available Local produce served Special diets catered for Tea/coffee facilities in room Residents lounge Swimming pool (indoor) Swimming pool (outdoor) Entertainment Wireless internet access Spa facilities Conference facilities Garden/outdoor play area Pets by arrangement Private parking On street parking Special Breaks/Rates Coach parties Open for Christmas Open for New Year Credit cards accepted Euros accepted Foreign languages spoken Single rooms available Les Routiers Award Welcome to Excellence trained staff Member of Conference Eastbourne VisitEngland Breakfast Award AA Breakfast Award AA Culinary Excellence Food Hygiene Rating TripAdvisor Certificate of Excellence Christian Fish SELF CATERING ONLY Bed linen for hire Bed linen inclusive Laundry on site Refrigerator Washing machine in all/some units Games room on site TV in some/all units Licensed bar on site Shower/toilet block on site Shop on site Microwave Gas/Electricity supply payment or coin meter Gas/Electric fires Tent

OUR Hospitality HIGH STANDARDS Every hotel, guest accommodation and self-catering provider featured in this Guide has agreed to meet the stringent standards laid down by Eastbourne Hospitality Association or has been quality assessed by either VisitEngland Assessment Services or the AA. PRICES SHOWN IN ADVERTISEMENTS: Rates shown are generally within a ‘from and to’ price range and usually reflect seasonal variations. HOTELS AND GUEST ACCOMMODATION Prices indicated are per room per night based on two people sharing a standard double room (unless otherwise stated). SELF-CATERING Prices indicated are per unit, per week (unless otherwise stated). THE SMALL PRINT The information contained in all advertisements has been supplied by advertisers and as such Eastbourne Borough Council (EBC) cannot accept responsibility for any errors or omissions. We recommend you confirm all details, prices, facilities, services and any special requirements prior to booking to ensure they meet your requirements as changes can occur. Eastbourne Borough Council (EBC), as publishers of this Guide, cannot enter into any disputes concerning tariffs or contractual disputes. If you need to cancel your booking you must let the accommodation provider know. A booking forms an immediate contract and cancellation fees may apply. Your contract is with the accommodation provider even if you have used VisitEastbourne.com to assist with your booking. RATINGS For serviced accommodation there are two schemes to show the quality, comfort, cleanliness, services and facilities of an accommodation provider. Within both of the hotel and guest accommodation schemes, you may find ‘Star Ratings’ (1-5 stars) which have been awarded by either the AA or VisitEngland Assessment Services (if the hotel or guest accommodation has elected to join either scheme). These ratings are awarded by applying the quality standards for each scheme with different schemes for hotels and guest accommodation and with the more stars indicating the higher the quality. HOTELS Hotels are larger properties and are managed on a formal and structured basis. They must offer evening meals and be licensed to serve alcohol. As a minimum standard all rooms must be en-suite or have a private bathroom. They will normally have a fully manned reception and offer a fuller range of food, beverage and leisure facilities. Some hotels also offer entertainment. GUEST ACCOMMODATION Guest accommodation properties are often smaller than hotels with perhaps more of a family home feel and approach with a less structured service. They will often have the owners on site. They range from one or two bedroomed bed and breakfasts or medium sized town houses to larger guest houses, which offer similar services to hotels. SELF CATERING These establishments have been either quality assessed by VisitEngland Assessment Services or the AA, or meet the standards set out by Eastbourne Hospitality Association. All ratings are correct at time of print (Nov 2017) but are subject to change. Please contact assessing body to confirm grading status. For more information on the national accommodation rating scheme for VisitEngland Assessment Services and the AA please see VisitEastbourne.com/accommodation. EASTBOURNE HOSPITALITY ASSOCIATION (EHA) The local representative in the Eastbourne hospitality industry, providing quality standards and representation to accommodation providers across Eastbourne. This symbol indicates membership and/or inspection from Eastbourne Hospitality Association. Eastbourne Hospitality Association, Royal Hippodrome Theatre, 108-112 Seaside Road, Eastbourne BN21 3PF Tel: 01323 726756 (open Mon-Fri, 9.30am-1.30pm) Email: mail@eastbournehospitality.org.uk Chairman: Dave Brachtvogel VISITENGLAND GOLD & SILVER AWARDS These are awarded in recognition of exceptional quality and the ‘best of the best’ within a star rating regardless of the range of facilities and services they offer. AA GUEST ACCOMMODATION GOLD & SILVER STAR AWARDS These are awarded to the very best properties offering excellent levels of quality throughout and outstanding levels of hospitality and service. A larger, text only version of this Guide is available upon request or as an e-brochure at VisitEastbourne.com Please write to The Eastbourne Visitor Guide, at the postal address opposite or call 01323 415 415. Visit Eastbourne @VisitEastbourne #VisitEastbourne VisitEastbourne.com 39

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