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6 months ago

The Tricky Side Of Omni-Channel

1.Dispersed and non

1.Dispersed and non available data hinders actionability • Before: Few systems used, few data sources. • Yet event then some issues are observed: reporting is time intensive, insights are delayed / non real-time, non democratic access to information and insights, … limited impact and value of data goes lost System Report action

Sources: Gartner, Pringle & Company, Forrester, Bain & Company, Gallup, Aberdeen Group) 27% 6.1 60% 64% OF WORKERS AGREE THAT THE INFORMATION THEY CURRENTLY RECEVE HELPS WITH THEIR WORK LOAD DAYS IT TAKE TO GET REPORTS BUILT WITH TRADITIONAL BI TOOLS OF BUSINESS AND TECHNOLOGY DECISION - MAKERS REPORT TIME CONCERNS WITH CREATING/ UPDATING DASHBOARDS OF BUSINESS AND TECHNOLOGY DECISION – MAKERS HAVE DIFFICULTY GETTING CLEAR ANSWERS FROM THEIR DASHBOARD METRICS