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3 months ago

The Tricky Side Of Omni-Channel

System / Data / Info

System / Data / Info System / Data / Info d i s c o n n e c t System / Data / Info System / Data / Info System / Data / Info Which back office systems and processes can support which request and are they sufficiently connected?

And things can get messy Result: Customer will be frustrated and annoyed, KPI’s will not be met, client might be lost => CC mission not fulfilled