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The Tricky Side Of Omni-Channel

Challenges in achieveing

Challenges in achieveing effective internal communications EMAIL CLUTTER INTRANETS UNDERUTILISED TRADITIONAL REPORTING Inbox overload Unengaging delivery Easy to ignore Competes with spam messages Hard to reach employees Under utilised or not easily / regularly accessed Lack of personal messaging ‘Pull’ approach to content Usage varies Time intensive (expensive) Non democratic Delayed – looses relevance Disparate and non unified Does not allow proactive decision making

A Part Of The Solution: The Intelligent Visual Contact Centre