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The Tricky Side Of Omni-Channel

Typical Journey with

Typical Journey with Intelligent Data and Content Visualisation Daily operational performance Data and Big Data Potential issue or opportunity occurs Staff and managers get presented with best potential solution to issue automatically Well informed engaged staff and management take pro-active action to uphold high performance levels Performance is maintained and improved, company results positively impacted ON THE SPOT - INSTANTANEOUSLY Reports at the end of the month in green Performance metrics and content are acquired, aggregated and structured Intelligent visual real time dashboards present issue or opportunity immediately to staff and managers across the enterprise Multi channel approach makes information / insights and actions to be taken available any time anywhere All management, executive management as well as all staff see impact of decisions and actions as real time performance updated immediately

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