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The Tricky Side Of Omni-Channel

A little bit of history:

A little bit of history: From simplicity to complexity 1960-1990: The Call Centre 2010 – now: Omni Channel 1990-2010: the Contact Centre

The parallel evolution 1960-1990: The Call Centre 2010 – now: Omni Channel 1990-2010: the Contact Centre Solving customer problems through services based interactions Driving customer engagement and commercial success