7 months ago

The Tricky Side Of Omni-Channel

Almost multiple

Almost multiple engagement centres into one Agents Peer to peer networks Bots and AI Self Service & intelligent FAQ

When implemented correctly, the new CC technologies create a lot of benefits Organisation - Cost savings - Customer satisfaction - Stronger brand - Increased revenue Consumer - Freedom of choice - Quick and accurate support - Better service and more convenience - Less or no irritation / frustration Opportunity