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Sample Questions

Sample Questions Question No 1 You pick a case from a queue. You determine that you cannot resolve the case, and plan to release the case back to the queue.What effect does releasing the case to the queue have on record ownership? Options A. Ownership remains unchanged. B. Ownership is assigned based on the current routing rule. C. Ownership is reverted to the previous owner. D. Ownership of the record is assigned to the queue owner. Answer: A

Question No 2 Which of the following records can you convert into a case? Options A. task B. queue C. lead D. opportunity Answer: A

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