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FTEBInfocus-1stQuarter

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9<br />

HIGHLIGHTS OF ACCOMPLISHMENTS<br />

FROM JANUARY - MARCH 2018<br />

Percentage of applications for permits/<br />

accreditation/licenses/authorities<br />

(renewal) processed within the<br />

prescribed time<br />

Client<br />

Satisfaction<br />

FEEDBACK<br />

Average number of firms<br />

monitored (Price Trending)<br />

Number of Firms Monitored<br />

Percentage of consumer complaints<br />

resolved through mediation and<br />

arbitration within the prescribed time<br />

Percentage of violating firms<br />

penalized complying with the<br />

penalty within the prescribed<br />

time as contained in the<br />

decision

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