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8 months ago

FTEBInfocus-1stQuarter

8 CONSUMER PROTECTION

8 CONSUMER PROTECTION GROUP FLAG RAISING CEREMONY DATE: 02 APRIL 2018 ABOUT: CONSUMER PROTECTION GROUP (CPG) FLAG RAISING CEREMONY HOSTED BY FAIR TRADE ENFORCEMENT BUREAU (FTEB) ATTENDED BY THE OTHER FUNCTIONAL GROUPS, BUREAU OF PHILIPPINE STANDARDS (BPS) AND CONSUMER PROTECTION AND ADVOCACY BUREAU (CPAB) AND GRACED BY CPG UNDERSECRETARY RUTH B. CASTELO.

9 HIGHLIGHTS OF ACCOMPLISHMENTS FROM JANUARY - MARCH 2018 Percentage of applications for permits/ accreditation/licenses/authorities (renewal) processed within the prescribed time Client Satisfaction FEEDBACK Average number of firms monitored (Price Trending) Number of Firms Monitored Percentage of consumer complaints resolved through mediation and arbitration within the prescribed time Percentage of violating firms penalized complying with the penalty within the prescribed time as contained in the decision