EN360 Technical Communications Online Quiz 5 Answers (Ashworth College)

EN360 Technical Communications
Online Quiz 5 Answers (Ashworth
College)
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EN360 Technical Communications Online Quiz 5 Answers (Ashworth College)
Question 1 of 40
2.5/ 2.5 Points
Unjustified text:
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A. has uneven spacing between words.
•
B. is common for formal materials.
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C. is appropriate for letters and memos.
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D. All of the above.
Question 2 of 40
2.5/ 2.5 Points
Which of the following statements about tone is MOST accurate?
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A. Never use contractions.
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B. Vary the tone of a document from section to section as needed.
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C. Never use “I” or “we” in a technical document.
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D. Using “you” and “your” will help a writer connect with readers.
Question 3 of 40
0.0/ 2.5 Points
Which of the following statements is NOT valid?

•
A. A noun that has been formed from a verb and ends in ion is called a nominalization.
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B. Combining sentences can help deemphasize some ideas and emphasize others.
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C. Avoid using short sentences in technical wring.
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D. Use first-person language for people with disabilities.
Question 4 of 40
2.5/ 2.5 Points
When constructing bar graphs:
•
A. vary widths of the bars for emphasis.
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B. use numbers or gradations that are evenly divided.
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C. use the same colors or shades for multiple bar graphs.
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D. do not include a title.
Question 5 of 40
2.5/ 2.5 Points
A sans serif font may be NOT used for:
•
A. the main text of a formal report.
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B. captions.
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C. tables.
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D. None of the above.
Question 6 of 40
2.5/ 2.5 Points
Which of the following statements is MOST valid?
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A. Margins of half an inch or smaller are desirable for most documents.
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B. PDF files typically cannot be altered or manipulated by readers.
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C. Page design and document organization are synonymous.
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D. In a long document, the front matter should not have page numbers.
Question 7 of 40
2.5/ 2.5 Points
Paragraphs in a document should:

•
A. all be about the same length.
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B. be consistently short.
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C. be consistently long.
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D. vary in length.
Question 8 of 40
2.5/ 2.5 Points
To write fluently:
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A. use long sentences for special emphasis.
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B. use a consistent sentence length.
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C. use a consistent sentence construction.
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D. combine related ideas.
Question 9 of 40
2.5/ 2.5 Points
Photographs:
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A. are always preferable to illustrations.
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B. can provide too much detail, confusing the user.
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C. no longer need professionals to create them since digital photography and photo editing are so
readily available.
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D. should never be supplemented with diagrams.
Question 10 of 40
0.0/ 2.5 Points
Which of the following statements is LEAST accurate?
•
A. Color can be used for headings.
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B. Color helps readers focus on essential information.
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C. Use very bright colors to draw attention to text.
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D. Bold or shading can be used instead of color.
Question 11 of 40
2.5/ 2.5 Points

Jargon:
•
A. is never acceptable in technical writing.
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B. is always acceptable in oral communication.
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C. is the language (phrases and terms) used by individuals in a particular profession.
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D. is understood cross-culturally.
Question 12 of 40
2.5/ 2.5 Points
Bulleted lists are appropriate for:
•
A. organizing similar items.
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B. enumerating a sequence of steps.
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C. drawing attention to headings.
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D. None of the above.
Question 13 of 40
2.5/ 2.5 Points
Which of the following statements is LEAST accurate?
•
A. Use simplified clip art liberally.
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B. Provide a sense of scale in videos.
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C. Label the important parts of illustrations.
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D. Use directional markers in diagrams when necessary.
Question 14 of 40
2.5/ 2.5 Points
When adding headings, be sure to:
•
A. use no more than two levels of headings.
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B. avoid using all capital letters.
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C. include orphans periodically to show consistency.
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D. None of the above.
Question 15 of 40
2.5/ 2.5 Points

Organization charts:
•
A. depict the breakdown of a project.
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B. use lines and graphs to show the economic trend of a company.
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C. show processes within an organization.
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D. show a hierarchy of relationships among departments.
Question 16 of 40
2.5/ 2.5 Points
In a well-formed line graph:
•
A. each line is labeled.
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B. each line is visually the same as all other lines.
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C. grid lines are used.
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D. up to 10 lines are included.
Question 17 of 40
2.5/ 2.5 Points
When designing a Web page, which of the following should be accommodated for?
•
A. Small screen sizes
•
B. Reduced resolution
•
C. Reader resistance to scrolling
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D. All of the above.
Question 18 of 40
0.0/ 2.5 Points
All of the following are common sources of wordiness EXCEPT:
•
A. strong verbs.
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B. qualifiers.
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C. prepositional phrases.
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D. weak verbs.
Question 19 of 40
2.5/ 2.5 Points

An example of sexist language is:
•
A. Ms.
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B. poetess.
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C. chairperson.
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D. flight attendant.
Question 20 of 40
2.5/ 2.5 Points
Which of the following is true?
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A. Distortion for the sake of emphasis is often justified.
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B. Photographs you find on the web can be used freely.
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C. Icons resemble the items they represent.
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D. Flowcharts move from bottom to top, showing how the process moves up.
Part 2 of 2 - Lesson 5
Questions
47.5/ 50.0 Points
Question 21 of 40
2.5/ 2.5 Points
The standard communication term for language used to create an exaggerated impression of
importance is called:
•
A. legalese.
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B. fabrication.
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C. letterese.
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D. conventionalism.
Question 22 of 40
2.5/ 2.5 Points
Memos:
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A. are commonly addressed to people outside a company.
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B. provide appropriate formality for the workplace.
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C. should always take a direct approach.
•

D. should be sent via paper rather than email.
Question 23 of 40
2.5/ 2.5 Points
To format a memo:
•
A. do not use paragraphs.
•
B. single-space within paragraphs and double-space between paragraphs.
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C. double-space within and between paragraphs.
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D. indent the first line of a paragraph.
Question 24 of 40
0.0/ 2.5 Points
The style of a memo should be:
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A. clear.
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B. concise.
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C. fluent.
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D. All of the above.
Question 25 of 40
2.5/ 2.5 Points
When sending email to a global audience:
•
A. use humor to break the ice.
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B. write in long, complex sentences to impress the audience.
•
C. avoid being blunt and too direct.
•
D. use slang and idioms to enliven the text.
Question 26 of 40
2.5/ 2.5 Points
When sending a work-related text message:
•
A. keep it simple and to the point.
•
B. use as many abbreviations as possible.
•
C. digress from your main topic.
•

D. feel free to discuss confidential topics.
Question 27 of 40
2.5/ 2.5 Points
Email privacy can be compromised when:
•
A. everyone on a group mailing list automatically receives a copy of the message.
•
B. messages are saved in backup files that are later accessed by others.
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C. someone with your password accesses your email account.
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D. All of the above.
Question 28 of 40
2.5/ 2.5 Points
Which of the following is a valid statement?
•
A. Initializing a memo is an outdated practice.
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B. Readers generally prefer memos to have an indirect style.
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C. Memos generally focus on one topic.
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D. A memo is always preferable to a phone call.
Question 29 of 40
2.5/ 2.5 Points
Privacy issues apply to:
•
A. email only.
•
B. texts only.
•
C. email and texts.
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D. neither email nor texts.
Question 30 of 40
2.5/ 2.5 Points
Distribute a memo to:
•
A. the media.
•
B. everyone in your organization, even if only a few people need to read it.
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C. the people who need the information.
•

D. a couple of administrative assistants, and let them pass along the information.
Question 31 of 40
2.5/ 2.5 Points
To manage your email:
•
A. keep your inbox under 50 messages.
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B. save important attachments on your computer.
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C. create folders for organizing and retaining messages.
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D. All of the above.
Question 32 of 40
2.5/ 2.5 Points
Which of the following statements is LEAST accurate?
•
A. A memo that is longer than one page should include headers on subsequent pages.
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B. Memos must never be longer than one page.
•
C. A table may be included in a memo.
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D. Bulleted or numbered lists may be appropriate for memos.
Question 33 of 40
2.5/ 2.5 Points
The “you” perspective in a letter is MOST appropriate:
•
A. in the salutation.
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B. in the first sentence of the letter.
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C. in the concluding paragraph.
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D. throughout the letter.
Question 34 of 40
2.5/ 2.5 Points
Which of the following is INACCURATE?
•
A. A work letter often has a persuasive purpose.
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B. Appeal to both logic and emotion in a sales letter.
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C. International audiences often expect a personalized introduction to a letter.
•

D. The most popular format for workplace letters is the left justified format.
Question 35 of 40
2.5/ 2.5 Points
A transmittal memo:
•
A. distributes bad news to the recipients.
•
B. distributes good news to the recipients.
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C. accompanies long reports or proposals.
•
D. distributes both bad and good news to the recipients.
Question 36 of 40
2.5/ 2.5 Points
To show respect for your email correspondents:
•
A. check with them before sending a huge attachment.
•
B. read and answer your emails promptly.
•
C. check the distribution list to make sure you don’t leave out someone who should get the
messages.
•
D. All of the above.
Question 37 of 40
2.5/ 2.5 Points
In the standard block letter format, the:
•
A. enclosure notation appears before the complimentary closing.
•
B. heading appears above the date.
•
C. sender’s address is omitted.
•
D. sender’s signature appears above the complimentary closing.
Question 38 of 40
2.5/ 2.5 Points
Which of the following statements about inquiry letters is LEAST accurate?
•
A. Address the letter to a specific person.
•
B. Provide all of your contact information so that you can be reached easily.
•
C. Do not enclose a self-addressed, stamped envelope, as doing so is presumptuous.

•
D. Express thanks and offer to follow up..
Question 39 of 40
2.5/ 2.5 Points
The standard term for sending angry, sarcastic, insulting emails is:
•
A. embellishment.
•
B. stalking.
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C. flaming.
•
D. invective.
Question 40 of 40
2.5/ 2.5 Points
A memo should:
•
A. be grammatically correct.
•
B. always use the direct approach.
•
C. never adopt an informal tone.
•
D. always be sent on paper.