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6 months ago

CPD Bulletin April 2018

Upcoming Receptionist

Upcoming Receptionist CPD Offering a variety of professional 1 day CPD training opportunities for IVC Receptionists. Day courses running 09.00-16.30 including refreshments and lunch 2 nd May Pet behaviour and Product knowledge Free * Morpeth 24 th May Exceptional Client Journey Free * Inverness 19 th June Taking Payments with Confidence £35 Chester 21 st June Pet behaviour and Product knowledge Free * Newport 17 th July Taking Payments with Confidence £35 Morpeth 19 th July Exceptional Client Journey Free * Gatwick 6 th Sept Exceptional Client Journey Free * Newport 20 th Sept Taking Payment with Confidence £35 Perth 25 th Sept Pet Bereavement Supporter £75 Reading *Cancellation fee of £35 applies if cancelled 28 days before the course Go back Places still available click here to book your place or email IVCL&D@independentvetcare.co.uk *

Exceptional Receptionist Strong foundation of knowledge as an IVC Receptionist In-house/regional training for new and existing receptionists Our Exceptional Receptionist training gives our new and existing receptionists help and support with their role. Enabling them to build their confidence, learn some tips and have some actions to take back to the practice. This course is both suitable for those joining the industry for the first time or to refresh their skills. Training includes a workbook, pen, a USB with useful information from other receptionists and an exceptional Receptionist badge. The training can take place in-practice or a regional training event. Packs will be delivered to the practice and it takes approx. 3 ½ hrs to complete. Go back To arrange an Exceptional Receptionist training course in your practice or find your local course, please contact your Receptionist Academy Manager Lucy March: On 07591 200707 Or email lmarch@independentvetcare.co.uk