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3 months ago

PLT_Playbook_v2

The Nationwide Academy

The Nationwide Academy Playbook May 14 th Training Tactic (Continued) Intro and Overview Sessions (Agents) These virtual sessions are designed to build awareness and desire for the PolicyCenter/One Product transition. Agenda includes high level One Product benefits/major changes, PolicyCenter benefits/major changes, and the Agency Learning Path. Agent Center Training for Harleysville Agents (Agents) This course introduces Harleysville Agents to Agent Center. The session will cover basic navigation, customer inquiry, billing, self-servicing and resources. © 2018 Nationwide Mutual Insurance Company 21 Return to Timeline

The Nationwide Academy Playbook May 28 th Communication Sales Manager on Behalf Sample Email #6 Expand One Product knowledge and success with training resources, marketing materials As PolicyCenter and One Product get closer to being an everyday part of your business, we want to help you get ready and make the transition as smooth as possible. Training is key to making that happen. There’s still time, and there’s still room, for you to sign up for a live, virtual PolicyCenter training session and the face-to-face event, if you haven’t already. One Product, Affinity session – In-depth One Product training where we will identify key differences and advantages that you can leverage in conversation with your customers, including Affinity. Please click on one of the following dates to register for a session: Wednesday, Fxx at xx p.m. Thursday, xxx at xx p.m. Optional e-learning modules to take prior to the live, virtual session: One Product Details SmartRide eLearning modules PolicyCenter session – Please click on one of the following dates to register (you must complete the Quoting Fundamentals bundle in iLearn before this session): Wednesday, Fxx at xp.m. xx Thursday, xx at x p.m.xx Face-to-face session registration – Practice on PolicyCenter in a virtual environment! This session is intended for you to demonstrate what you have learned in the virtual sessions. Click here for locations and agenda . Please make sure you bring a laptop with you to your face-to-face experience. Registration link Registration link Registration link One Product Relationships are a big part of our success, and we want to reward customers who also value relationships. That’s we offer Loyalty Rewards to customers who stay with us. They’re one more way we demonstrate our commitment to them and to helping you compete in a complex market. Support As you’re using the new system, check out this document for links to iLearn and Oregon and Washington support numbers and email addresses if you have questions. © 2018 Nationwide Mutual Insurance Company 22 Return to Timeline

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