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The Nationwide Academy

The Nationwide Academy Playbook July 9 th Training Tactic OH/TX/VA Onsite Agent Meeting This is a half-day meeting that will be kicked off by the Sales RVP and AVP. Program Management, Sales Directors and Sales Managers will follow with an overview of One Product. The Nationwide Academy will virtually facilitate a section of the session covering the system changes to PolicyCenter. They will follow with a section on Servicing Trends and Solutions, including Working Activities, Premium Change Reports, Changing the Effective Date of a Policy and Quoting a New Fifth Vehicle Policy. Conversion Training (Agents) These sessions will focus on the conversion timeline as policies renew into PolicyCenter, as this timeline varies from state to state. The session will also discuss Agent Policy Transfer Impacts, My Renewals, Customer Communications, and Customer Premium Change Reports. The session will conclude with information on tools and resources available to agents to help them with the change. © 2018 Nationwide Mutual Insurance Company 14 Return to Timeline

The Nationwide Academy Playbook July 16 th Communication communication © 2018 Nationwide Mutual Insurance Company 13 Return to Timeline

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