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PLT_Playbook_v2

The Nationwide Academy

The Nationwide Academy Playbook April 9 th Communication One Product and PolicyCenter activities getting underway in CT, GA, MD, OH, TX, VA The personal lines market has changed substantially over the years. Some of the basic risks remain the same, but the competition is fierce and customers demand a higher level of personalization and service. The transformation we’re making to our personal lines business in CT, GA, MD, OH, TX, VA helps answer these challenges and gives agents more opportunity to build relationships, more options to suit member preferences and an easier way to connect with everything we have to offer. Support for you and agents We encourage you to talk to your agents about the new products and technology – and the importance of taking the training that will be available. To support your conversations, you have access to the One Product and PolicyCenter page on SalesNation. Resources include: One Product brochure One-page product fliers Training and support fliers Links to marketing resources Training reports and metrics Weekly agent communications also will include links to important job aids, product information, a course curriculum and training registration so agents can hit the ground running when quoting goes live. (Continued on page 7) © 2018 Nationwide Mutual Insurance Company 6

The Nationwide Academy Playbook April 9 th Communication (Continued) Important dates coming soon Here are milestone dates for the next round of states to transfer to the new personal lines products and technology States Implementation Date New Business Effective Date Renewal Date GA, MD 6/8/2018 7/1/2018 8/16/2018 CT 6/8/2018 7/1/2018 8/31/2018 OH, VA 6/8/2018 8/1/2018 9/15/2018 TX 6/8/2018 8/1/2018 10/15/2018 Questions You can contact the following associates if you have One Product and PolicyCenter questions related to the program, training, products or sales activation: • Personal Lines Transformation: Lori Herron • PL Learning and Performance: Susan Gifford • Sales Activation: Courtney Korn • PL Product: Amy Olmstead © 2018 Nationwide Mutual Insurance Company 7 Return to Timeline

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