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2 - FUNCTIONAL ADMINISTRATION<br />
This level of service includes all business operations allow to maintain the EPM application to a good level.<br />
As part of ITIL best-practices, Smarthys ensures that methods and standard procedures are used for efficient and prompt handling of all changes in order to minimize<br />
the impact of consecutive incidents to the implementation of these changes and, therefore, improve the daily operation.<br />
As part of a SOX implementation, Smarthys ensures and implements control and auditability of all changes made to the application.<br />
The change management process garantees and ensures the quality of operations. Please find an example of a process used for change management.<br />
Open a support ticket<br />
Business Responsable<br />
Registration of a request<br />
Qualification and evalluation of request<br />
Change urgent<br />
?<br />
Planification of the request<br />
Fast Track ?<br />
Realization of change in the developpement<br />
environment<br />
Achievement of change in integration<br />
environment<br />
Unit tests<br />
Realisation of change sheet<br />
Smarthys<br />
Validation ?<br />
Client<br />
Procedure Go-Prod<br />
Close of ticket<br />
Smarthys<br />
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