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Service catalog

2.3 - New retrieves

2.3 - New retrieves (update) Status: Service type: Description: IN PRODUCTION On request Maintaining and making available retrieves of Excel extraction. Standard service: The service includes: - Creation of Excel retrieves (extractions in mass of data); - Creation of fast and simple to use extractions, for audit purposes; - Request of essential access needed to read the database; Through this service, Smarthys is committed to maintain the skills on EPM tools as well as the specific application settings. Cost of service: 4 working unit(s) by Retrieve Service level: (processing time) White period Red period 1 day 6h (The service level is the time between the request and the implementation on test environment) Working hours: Application perimeter: User Scope: Prerequisite: Implementation procedures: Working days 9:00 - 6:00 PM (CET) On-call duty must be defined one month in advance EPM applications Business manager / EPM administrator Validate the change management procedure and the corresponding RACI Changes management Deliverables: Change form Email confirmation Planning for GoPro Documentation updates (to be defined) Request process: Monitoring Indicators: Ticket opening with retrieve description to create or edit Number of retrieves Number of performed changes Exclusions:

2.4 - Change of structure (metadata, outline) Status: Service type: Description: IN PRODUCTION On request Maintain a tools structure to guarantee the history and to prepare the coming reportings. Standard service: This service helps to maintain operational and functional reporting structure. It includes a tracking of modifications and the auditability of the changes operated. This service is realized through EPMA tools (Enterprise Performance Management Architect) and DRM (Data RelationShip Management). Smarthys handles versioning and configuration management (guaranteeing a track of all the changes in the application) by using LCM (Life Cycle Management). Smarthys is committed to maintain the skills on EPM tools as well as on the specific application settings. Cost of service: 3 working unit(s) by Member Service level: (processing time) White period Red period 1 day 6h (The service level is the time between the request and the implementation on test environment) Working hours: Application perimeter: User Scope: Prerequisite: Implementation procedures: Working days 9:00 - 6:00 PM (CET) On-call duty must be defined one month in advance EPM applications Business manager / EPM administrator Validate the change management procedure and the corresponding RACI Changes management Deliverables: Change form Email confirmation Planning for GoPro Documentation updates (to be defined) Request process: Monitoring Indicators: Ticket opening with code and description of the item to add (and conportement in the rules / formulas associated) Number of element per dimension Number of changes performed by dimensions Exclusions:

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