Service catalog
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SUMMARY<br />
Presentation<br />
Glossary<br />
1 - User support 2 - Functional administration<br />
1.1 - User problems 2.1 - Reports maintenance<br />
1.2 - Smartview (install) 2.2 - Models maintenance<br />
1.3 - Thick client (install) 2.3 - Queries maintenance<br />
1.4 - Smartview Training 2.4 - Structure management<br />
1.5 - EPM Training 2.5 - Rules management<br />
1.6 - Periods management 2.6 - Data loading<br />
1.7 - Application securities 2.7 - Mapping loading<br />
2.8 - Tasks management<br />
2.9 - Batchs management<br />
3 - Technical administration 4 - Piloting<br />
3.1 - Monitoring 4.1 - Piloting<br />
3.2 - Exploitation 4.2 - Securities audit<br />
3.3 - Major incidents management 4.3 - Usage audit<br />
3.4 - Minor incidents management 4.4 - Technical audit<br />
3.5 - Problems management 4.5 - Expert analysis<br />
3.6 -Patch implementation 4.6 - Junior analysis<br />
3.7 - Backups management<br />
3.8 - Backup restoration<br />
3.9 - Securities management<br />
Copyright © 2012 Smarthys. All rights reserved
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